Power Steering Fluid problems of the 2011 Ford Explorer

The contact owns a 2011 Ford Explorer. The contact stated while driving 35 mph and attempting to make a left turn, the steering wheel failed to respond as intended. No warning light was illuminated. The vehicle was serviced under NHTSA campaign number: 14v286000 (steering) by the previous owner; however, the repair failed to repair the vehicle. The contact replaced the battery after the recall repair. The manufacturer was notified of the failure and offered no assistance. The failure mileage was 179,929.

2011 Ford Explorer was just returned two weeks ago for national recall on electronic power steering control module failure. On August 21st at 9:30 am my wife was approaching a red light. She applied the brakes and felt an immediate power loss issue with the breaks. She impacted the vehicle in front of her around 15 mph. Air bags were not deployed at time of accident. She did noticed the terrain management failure light was illuminated at time of impact. My wife did not feel the anti lock breaks engage, nor were there any skid marks visible on the road. Minor front end damage is evident and radiator was leaking fluid. Insurance company has been notified about recent recall.

Was driving to work and was turning into the parking lot and the instrument panel suddenly showed "power steering default" and then the steering became extremely hard. Vehicle acted as if it had no power steering at all. Made it to a parking spot. Turned off vehicle. Got out checked for leaks, checked to see if power steering was low. (no leaks, fluid level was fine) restarted vehicle, the computer seemed to reset and steering seemed fine. Drove around parking lot steering fine. Has not happened again. Taking vehicle to dealership to have them check. Vehicle has less than 12,000 miles 2011 Ford Explorer limited 4x4, v6 motor.