Steering Failed problems of the 2011 Ford Explorer

The steering failed with associated steering fail message while make a low speed turn making it very difficult to control the vehicle. I delivered the vehicle to the dealer as I discovered there was an open recall (14s06 & 15n01) on it for this problem. The dealer stated that although my vehicle VIN was subject to these recalls, Ford denied the recall coverage as the mileage exceeded program terms by 7,000 miles. Further review of Fords letter to dealers dated may 17, 2019, the letter stated that the repair would be covered "regardless of mileage or warranty. This was stated in supplement #3 to the safety recall 14s06.

Tl- the contact owns a 2011 Ford Explorer. The contact stated while driving 35 mph, when the steering wheel became difficult to turn. The contact stated the power steering assist fault and service advance trace warning light was illuminated. The contact stated she turned off the vehicle multiple times but the steering with failure to function. The vehicle was towed to her residence. The contact called local dealer bluebonnet Ford Lincoln parts and service located at 351 n interstate 35 frontage rd, new braunfels, TX 78130,(830) 606-8011, were made aware of the failure. The vehicle was not diagnosed or repaired as of yet. The manufacturer has been informed of failure. The failure mileage was 191, 000. Dp.

14s06 replace steering rack assembly! update the power steering control module (pscm) software! my family was in this vehicle when the steering failed. This needs to be corrected immediately! news: Ford is recalling certain model year 2011-2013 Ford Explorer vehicles; power steering gear report receipt date: may 29, 2014 NHTSA campaign number: 14v286000 component(s): power steering gear potential number of units affected: 179,027 June 2014 -- Ford motor company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured may 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash. Ford will notify owners, and dealers will update the power steering control module (pscm) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall is expected to begin by July 25, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14s06. Ford is recalling certain model year 2011-2013 Ford Explorer vehicles; power steering gear report receipt date: may 29, 2014 NHTSA campaign number: 14v286000 component(s): power steering gear Ford does not have all VIN numbers impacted by this recall listed. I had to demand the dealer to check again. Please get word out so that there is no injury or loss of life due to this steering issue!!!!!!!.

My wife was bringing my kids home from school and had a complete steering failure but was not injured and did not have an accident.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 14v286000 (steering). The vehicle was taken to a dealer and repaired. However, while the contact's wife was driving 25 mph, the steering wheel became extremely difficult to turn. As a result, the driver lost control and the vehicle veered into the next lane. The steering failure recurred multiple times. The vehicle was taken back to the dealer who stated that it had already been repaired and that the contact would have to pay for any further repairs. The manufacturer was made aware of the issue and advised the contact to take the vehicle to the dealer and pay for the repairs. The approximate failure mileage was 41,000. The VIN was unavailable.

Had unit back in dealer novemeber 2014 for the recall14s06 and was told they did a sofeware update. January 7th 2015 went to leave work, started unit to warm up. Got in it 15 minutes later and no power steering. Light on dash said :steering assist failure" took back to dealer and was told I had to spend $1600 because it needed the steering gear replaced. Please note this unit was built in March 2011 in the chicago assembly plant and falls under the suspected time frame of the failed componet. Also it is 10 months out of warranty but only has 26000 miles on it. I had to contact Ford and explain to them I felt it should be cover 100% but was told I would have to take it up with my dealer after they ran my case number. Was contacted by my dealer the next day and was told it would cost me out of pocket $800 plus it could take 3/5 working days to get componet. I find this as a good faith gesture but come on Ford you knew back in the lab that the software update was only a bandaid and the really problem still exists. You need to step up to the plate and repair all failed units with a new steering gear at 100% your cost!.

I was driving on a four lane highway when a signal came on dash " steering assist failure" and I could not steer the vehicle. Was just coming off highway and was able to continue to ramp and had to pull off on median in middle of busy exit ramp. Stopped and then restarted car which temporarily fixed problem now dealership is telling me the steering column module needs replaced - will cost me $600 !!!!!:( very disappointed in Ford as there are many reports of this happening to others !.

I was driving in the highway approximately 65 mph, all of the sudden the "powersteering assist failure" message popped up. I exited the highway but had a very difficult time turning the steering wheel. I turned the vehicle off and then restarted it again; the sterringwheel went back to normal. This is a very dangerous issue; I have children and depend on my vehicle daily.

I was parked at a store parking lot. I got in the car to back up and this message "powersteering assist failure" popped up on the screen and I was not able to turn the steering wheel at all. I shut the car off and then restarted it. . . Then the power steering went back to normal.

I was rounding a curve in an intersection when the steering became impossible to steer . I managed to get it off the road and I noticed the traction controls were lit up along with the steering failure warring came on. After restarting the car everything returned to normal.

Lost steering assist during turn into driveway. It was extremely difficult to manually steer the vehicle, which I was able to stop due to the low speed. The next morning it was again very difficult to steer the vehicle when I backed out of the garage, however, after stopping and starting the vehicle 2-3 times the power steering begin working again allowing me to drive the vehicle to the Ford dealership. While driving the vehicle forward in their maintenance bay the steering assist failed again, at which time two computer failure codes where present, which I read and then showed to their maintenance representative. The code listed on the receipt was c200d. The second issue involves erratic shifts and loss of power when accelerating from a stop up to 35 mph. A Ford dealership has completed two-three computer software upgrades. The most serious shifting problem occurs when pulling out or turning onto a roadway and there is minimal acceleration when the accelerator pedal is pressed down, and the vehicle is unable to adjust as expected to the traffic flow. This problem was first reported 02/2013 and most recently during 09/2013.

Upon backing down driveway, vehicle steering locked up and would not turn. I stopped and turned off the ignition. Then restarted the vehicle. Power steering returned. Left driveway and proceeded to next intersection where steering failed again and locked up. This repeated once again before my husband had to drive vehicle without power steering to the dealership.

Steering wheel locked up while taking a curb at a slow rate of speed. Could not control vehicle, and had to come to a complete stop, put vehicle in park and turn it off. A warning came on the screen about steering failure, and after turning car back on, it worked fine. Dealership service tech was rude and uncooperative on the phone, told me to bring it in a couple of days. My car I still under warranty, and the service tech told me I would be charged for a rental. Ridiculous.

While driving my 2011 Ford Explorer the power steering suddenly went out. The vehicle gave me a warning, but only after the steering failed. The vehicle became almost impossible to steer. My only option was to try and get out of the flow of traffic in order to stop the car. Turning the car off, then back on appears to reset the issue. The first time it happened I was pulling out onto a road. Because the change was so unexpected the car couldn't be turned in time to merge into traffic. I had to turn off my car, then turn it back on while blocking two lanes of frontage road because it became next to impossible to control the car without power steering. Two incidents. The first occurred as I was pulling out of a driveway onto a frontage road (05/03/13). The second was driving down a residential neighborhood going about ~25mph (05/27/13). I can't imagine what would happen if I were going 50, 60, 65 on an interstate when this happened. I can't reasonably expect my family to travel in a car this unpredictable and unsafe. I'm not sure what the best remedy might be, but others need to be warned before purchasing this car.

While turning right at about 6 - 10 mph the steering failed and vehicle was extremely hard to control. Luckily no damage or injury, would have been very unsafe if happened at higher speed.

I was driving down the highway when the powersteering failed. Fortunately I was able to gain control of the vehicle without crashing. However it happened a second time and I slightly lost control of the car and ended up in the grass on the side of the road.

While turning on a curve in the road warning message on the instrument panel " steering power assist failure " appeared 3 to 5 seconds later car was extremely hard to turn vehicle crossed center line resulting in a near miss of a head on crash pulled to the side restarted vehicle and loss of power steering was corrected. Has happened numerous times.

The steering failed while driving the vehicle on 4 occasions in my brand new XLT. The first three times it happened I returned it to the dealer to check it out and fix the problem. Each time (three total) the Ford dealer service department returned it to me and told me it was fixed. While driving the vehicle in normal driving conditions the steering would suddenly stop working, warning chimes and lights on the dashboard "service advance trac", "power steering assist fault", "terrain management system fault" and traction control failure and traction control off lights glowing while in motion. Almost crashed the vehicle each time it happened. The vehicle would also slow down even though my gas pedal position never changed. When it happened the 4th time, I almost was in a fatal accident with a tractor trailer and realized Ford motor corporation is not interested in fixing this problem or addressing this life safety issue all late model Explorer owners are faced with. Ford claimed they know nothing but same issue all over internet. They claimed the fix was they replaced an angle sensor in the steering column, another time it was the computer needed to be refreshed and another said there was no record in the onboard computer, nothing to fix. As I am not an expert, it seems like the computer is faulty because the sync and navigation never worked properly. Was there a crash? was there an injury or fatality? I believe if it has not happened yet, it will. The head of customer service operations manager told me I had two options "call the better business bureau", or "call an attorney". I will be doing both. I will never buy another Ford because of their inability and unwillingness to help me in this. Ford customer service from the dealer level through the toll free corporate hotline was absolutely horrifying. Search online for others unreported here.