Steering Is Tight problems of the 2011 Ford Explorer

Tl the contact owns a 2011 Ford Explorer. The contact stated while driving 40 mph, the steering wheel was extremely hard to turn. The contact needed assistance to get the vehicle off the roadway. The service power steering, traction control and power steering assist warning lights were illuminated. The vehicle was towed to jimmy michel motors, inc. (555 s elliott Ave, aurora, mo 65605, (417) 678-5001) to be diagnosed. The contact was informed that the power steering rack assembly needed to be replaced. The vehicle was not repaired. The contact stated the failure was like NHTSA campaign number: 14v286000 (steering) and 14e001000 (steering). The manufacturer was informed of the failure. The contact was then informed that the vehicle was over the mileage and repairs were not covered. The failure mileage was 169,573.

Tried driving my Explorer one morning and I had no power steering control, meaning the steering wheel was very hard to turn and I wasn't able to pull it out of car port being that said I search more about the issue online and found out that there was a recall for power steering loss. Contacted Ford to see if the could fix it due to the recall but customer service agent was saying my vehicle did not have any recalls according to the VIN of my vehicle, when clearly it has the same problem other vehicles with same issue and with recall letter have.

The contact owns a 2011 Ford Explorer. The contact stated while driving in driveway at low speeds, the steering wheel was firm and hard to turn however, after shifting to park and restarting the vehicle, the steering worked as designed. The power steering assist warning light was illuminated. The contact called family Ford, inc. , (30 NJ-183, netcong, NJ 07857, (973) 347-3000) however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The contact stated that the failure was like the failure mentioned in NHTSA campaign number: 14v286000 (steering). The failure mileage was 77,022.

I was leaving to work and the steering was hard . The car was stationary , it marked power steering assault. Im pregnant and I'm afraid to crash while driving.

Was in park in a fast food drive through and had the vehicle in park and when I put it in drive and accelerated I immediately got an error power steering assist failure and the power steering was gone and very hard to turn the wheel. Luckily it was a straight drive through. I turned off the engine and restarted and the error cleared and I was able to steer again. This is the second time this has occurred with a similar scenario where the steering failed after switching to drive from park. I am not positive of the date of the first time as I did not write it down and thought it was a one time fluke but it was approximately in Feb, 2013. Hearing about others where this has happened while driving at speed has given me great concerns now.