Roof And Pillar Problems of Ford Explorer

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the roof rails were inoperable. The contact stated that the roof rail on the driver's side had detached from the vehicle and the rail on the passenger's side was fractured. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,700.

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The contact owns a 2021 Ford Explorer. The contact stated that the power liftgate failed to close as needed. The contact was able to manually close the liftgate. Additionally, the roof was leaking near the sunroof and roof rails. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 58,000.

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See attached document for complaint.

See all problems of the 2016 Ford Explorer 🔎.

See attached document for complaint.

See all problems of the 2013 Ford Explorer 🔎.

The failed component is the roof rail caps. One of mine came off on the car wash. The other roof rail cap keeps coming loose just driving around, I have to check the second roof rail cap so it too does not fly off on the highway or come off in the car wash. I now have just the one roof rail cap and it looks terrible.

See all problems of the 2018 Ford Explorer 🔎.

Multiple pieces of trim flying off vehicle. As of 6/10, pieces have blown off in the last couple weeks while driving down highway.

We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from—roof rack, something under hood, trim pieces, windshield support areas?—but we’re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.

I am extremely frustrated. I use my car as a second source of income and with the recall I now can't rent out my car through turo as the recall isn't fixed. I don't even have a roof rack! I understand there is an attempt here to fix the issue with the vehicle but the impact is costing me thousands.

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The contact owns a 2017 Ford Explorer. The contact stated while driving 55 mph, the molding along the passenger’s side windshield and roof detached without incident or impact. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer were notified of the failure. The approximate failure mileage was 44,500.

The recall has been put out and the dealership is claiming that the fix of gluing the roof rack covers back on is not sufficient and that a new fix needs to be made. The fix is not available to me and I cannot use the vehicle for work with an open recall. I understand that recalls happen, but the fix should be available immediately upon publishing them.

At 89,000 miles I was going 65 mph headed home when my window pillar flew off just so happen the vehicle behind us didn’t get affected by it. I am reaching out because there should be a recall on this. This is unacceptable for you to even pay for something with a part that will come off. Reach 100,000 popping noise when turning. What’s the issue Ford.

See all problems of the 2015 Ford Explorer 🔎.

2018 Ford Explorer. Consumer writes in regards to roof rail covers safety recall. The consumer stated the parts necessary to complete the recall repair were unavailable. The consmer stated the manufacturer exceeded a reasonable amount of time completing the recall repar.

Tl the contact owns a 2017 Ford Explorer. The contact stated that the roof cover clips detached several times. The roof clips separated from the rails and caused the roof cover to separate from the vehicle while driving 45 mph. The vehicle was taken to two dealers, including lookout Ford (557 highway 70 west, morehead city, north carolina 28557, 252-216-2271) for the roof clip failure. The dealer replaced the roof railing, but the failure was not corrected. The vehicle was also taken to lake elsinore Ford (31500 auto center drive, lake elsinore, California, 92530, (951) 471-4100) and was repaired, but the failure recurred. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 10,000.

The contact owns a 2015 Ford Explorer. While driving 70 mph, the rubber pillar trim on the driver's side of the window shield detached without warning. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was notified of the failure. The failure mileage was 50,000.

Tl the contact owns a 2016 Ford Explorer. The contact stated that the roof rack rail clips failed. The clips constantly detached from the rails when driving or when the vehicle was at a car wash. The roof rail clips were replaced twice per the warranty, but the repairs did not correct the failure. The vehicle was taken twice to montrose Ford of fairlawn (3960 medina road, fairlawn, ohio 44333, (330) 666-0711) for repairs, but the failure recurred and the roof rack rail clips continued to detach when driving. The manufacturer was contacted and provided case number: cas25022197k8h8n2. The vehicle was not repaired. The failure mileage was 15,000.

The contact owns a 2015 Ford Explorer. While driving 30 mph, the panoramic roof shattered onto the rear seat of the vehicle. The vehicle was taken to the dealer where the panoramic glass was replaced. The manufacturer was notified of the failure. The failure mileage was 3,354.

The contact owns a 2011 Ford Explorer. The contact stated that water was leaking into the vehicle from the roof rack. The vehicle was not taken into a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 85,000.

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Paint peeling from vehicle.

See all problems of the 2004 Ford Explorer 🔎.