Structure Problems of Ford Explorer - part 1

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver's side a-pillar trim detached from the vehicle and was loose. The local dealer was not contacted. The contact stated that the passenger’s side a-pillar trim was loose. Most recently, the molding on the rooftop rails became loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,000.

See all problems of the 2017 Ford Explorer 🔎.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 300,000.

See all problems of the 2014 Ford Explorer 🔎.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

See all problems of the 2019 Ford Explorer 🔎.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

See all problems of the 2018 Ford Explorer 🔎.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See all problems of the 2015 Ford Explorer 🔎.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

See all problems of the 2011 Ford Explorer 🔎.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached from the vehicle. The vehicle was repaired. The contact stated that on a separate occasion, the front driver’s side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the wiring for key fob and liftgate were located on the front driver’s side a-pillar. The contact stated that the liftgate failed to operate as intended. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 109,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior a-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer; however, parts were not yet available to repair the vehicle. The contact stated that the vehicle was taken to the dealer several times. The contact was advised to order the parts from amazon. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

See all problems of the 2013 Ford Explorer 🔎.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 75,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side b-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The contact was advised to tape the remaining attached piece of the b-pillar trim applique. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,100.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact called on behalf of the owner of a 2017 Ford Explorer. The contact's son received notifications of NHTSA campaign number: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact's son was driving 50 mph, and the driver's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 116,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had detached. The vehicle was taken to an unknown dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,005.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 mph, the front passenger's side a-pillar trim detached from the vehicle. The trim was striking the front windshield. The contact pulled over to the side of the road and attempted to secure the trim. The local dealer was contacted. The vehicle was not repaired. The contact taped the trim after arriving at the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 69,800.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the b-pillar trim on both sides of the front door started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 50 mph, the b-pillar trim detached from the passenger’s side door. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25v347000 (structure); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 104,000.

See attached document for complaint. I am writing to express my concern with the February 2024 recall from Ford (safety recall notice 24s02/NHTSA recall 24v031. This has been a known safety issue from Ford since February 2024. The recall letter (attached) advised that parts were expected later half of 2024. To date, no parts or further communication has been sent from Ford. I was driving my daughter and a friend home. While traveling on 196, the passenger side a-pillar applique trim clip attachment became detached from vehicle, hitting my windshield and then flying backwards on the expressway toward other vehicles. On this particular Sunday, 196 was rather busy. I was able to safely check my rear-view mirrors to ensure that other vehicles traveling behind me were not impacted by the detached trim. I am grateful that this incident occurred without any harm to any individual. I have no idea if the trim caused any damage to the vehicles traveling behind me. I am finding it unacceptable that Ford has sent out zero communication on this safety recall. My husband took my 2018 Ford Explorer to tony betten Ford & sons to inquire about the missing trim and how we go about it getting repaired. He was simply told that Ford has not communicated any eta for delivery of such parts and as far as they know, Ford is not making enough to meet the recall demand. It is now approximately 18 months since the initial recall notice and Ford has yet to send out any repaired parts. This is unacceptable and dangerous for those driving these recalled vehicles.

See attached document for complaint.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the a-pillar trims needed to be replaced. The dealer informed the contact that the parts for the repair would not be available until December. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving 65 mph, the passenger’s side a-pillar trim detached from the vehicle. No warning light was illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

See all problems of the 2016 Ford Explorer 🔎.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure). The contact stated while driving approximately 55 mph, the driver’s b-pillar trim detached from the door and flew off into traffic, almost causing a crash. The vehicle was pulled over to the side of the road and inspected. The contact used duct taped to secure the b-pillar trim pillar. The vehicle was taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 113,716.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 45 mph, the passenger’s side b-pillar trim clip detached. The contact pulled over and zip tied the trim piece to the door frame. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The contact referenced NHTSA campaign number: 25v347000 (structure); as a possible cause for the failure; however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 141,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 70-72 mph, the contact heard a loud snapping sound and saw an object go by on the outside of the vehicle. After pulling over to the side of the road, the contact became aware that the trim around the windshield on the passenger’s side had detached. The trim on the driver's side of the windshield had started to deteriorate. The windshield was currently secured with tape. The vehicle was taken to a dealer, and it was confirmed that the parts that had detached were the same parts that were under recall. The dealer informed the contact that the parts had been ordered but could not confirm when parts would be available. The contact was unable to reach the manufacturer. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud flapping sound coming from the windshield. The contact received notification of NHTSA campaign number: 24v031000 (structure). The vehicle was taken to the local dealer, where it was determined that the a-pillar trim had failed and needed to be replaced. The dealer ordered the parts and informed the contact that parts needed to be reordered due to the parts being damaged upon arrival. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front driver’s side and passenger’s side a-pillar trims were loosened. The contact used super glue to perform a temporary repair. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving 40 mph, the front passenger’s side a-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the front driver's side a-pillar trim became loosened. The vehicle was not diagnosed or repaired. Most recently, the contact noticed that the b-pillar trim on the passenger’s and driver's side had become loosened. The vehicle was not diagnosed or repaired after the most recent failure. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the passenger’s side of the windshield started to detach. The vehicle was taken to an independent mechanic, where it was determined that the a-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, there was a loud rattling sound coming from the driver’s side windshield. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 141,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield became very loose and started to detach. The contact also stated that the b-pillar trim on both sides of the front door was loosened and had started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). The vehicle was taken to the dealer, where it was determined that the a-pillar trim and b-pillar trim had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact also stated that the b-pillar trim on the driver's side started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,000.

The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, the contact entered the vehicle, and the driver's side carpet was wet. The contact received notification of NHTSA campaign number: 24v031000 (structure) and 25v347000 (structure); for the a-pillar and b-pillar failure. The contact stated that recently the a-pillar trim on driver's side was loose and the seal around the windshield on the driver's side was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to the a-pillar trim recall and felt that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000( structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 mph, the b-pillar trim on the passenger’s side door started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.