Structure Problems of Ford Explorer - part 2

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 55-60 mph the front windshield trim on the passenger side had detached and almost hit another vehicle. The other side was also loose. The contact received the recall notification letters for NHTSA campaign number: 24v031000 (structure) and NHTSA campaign number: 25v347000 (structure). The vehicle was taken to the local dealer who ordered the parts 2. 5 months ago. The vehicle was not diagnosed or repaired due to the parts being backordered. The manufacturer was contacted, who confirmed the status of the parts. Additionally, a case was opened and closed. The failure mileage was approximately 65,000.

See all problems of the 2017 Ford Explorer 🔎.

The contact owns a 2018 Ford Explorer. The contact received notification for NHTSA campaign number: 24v031000 (structure); however, the parts to perform the recall repair were not yet available. The contact stated that in April, the vehicle was taken to a dealer for the recall repair. Although the recall database stated that the parts were available, the dealer advised the contact that the parts were unavailable. The dealer instructed the contact to return at a later date for the permanent repair; however, the dealer marked the recall as completed in the system without performing the repair. The contact had secured the trim pillar to the body of the vehicle using electrical tape. The vehicle was not repaired. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was 140,852.

See all problems of the 2018 Ford Explorer 🔎.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the a-pillar trim detached. The vehicle was not repaired. The approximate failure mileage was 125,516.

See all problems of the 2016 Ford Explorer 🔎.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See all problems of the 2014 Ford Explorer 🔎.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed, and it was determined that the a-pilar trim had failed and needed to be replaced. The vehicle was not repaired and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 111,819.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 mph, there was an abnormal popping sound coming from the vehicle. The following day the contact became aware that the a-pillar trim on the driver's side had blown off the vehicle. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was approximately 180,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

See all problems of the 2015 Ford Explorer 🔎.

The contact owns a 2018 Ford Explorer. The contact stated that the roof rail detached while the vehicle was being blow-dried at an automated car wash. The roof rail was manually pressed back into place, but was no longer secure and was easily detached. The contact referenced NHTSA campaign number: 21v316000 (structure); however, the VIN was not included in the recall. The vehicle was taken to a dealer but was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 72,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side a-pillar trim on the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired, and the dealer confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 116,035.

See all problems of the 2011 Ford Explorer 🔎.

The contact owns a 2022 Ford Explorer. The contact stated that the sunroof sunshade detached from the inner roof and sagged downward, creating a visibility hazard. The contact stated that the rearview mirror view was obstructed due to the failure. The contact stated that the failure was caused by faulty clips securing the sunshade. The vehicle was not yet repaired. The manufacturer and a local dealer were notified of the failure. The failure mileage was 50,000.

See all problems of the 2022 Ford Explorer 🔎.

The contact owns a 2015 Ford Explorer. The contact stated while attempting to reverse(r), the rear-view camera became inoperable. The contact stated that the rear-view camera failed to function properly and intermittently operated as needed. The contact received notification of NHTSA campaign numbers: 25v695000 (back over prevention) and 24v031000 (structure); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired, and the dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 120,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.

See all problems of the 2019 Ford Explorer 🔎.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 65 mph, the a-pillar trim detached from the front windshield. No warning light was illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure). The local dealer was notified, but the vehicle was not diagnosed or repaired. The manufacturer was contacted by chat, and informed the contact that parts were not yet available and that another notification would be sent when parts were available. The failure mileage was approximately 121,613.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving 65 mph on a significantly windy day, the passenger's side exterior b-pillar trim separated from the vehicle. The vehicle was taken to the dealer, where the contact was informed that the recall repair could not be completed because the warranty had expired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

The contact owns a 2017 Ford Explorer. While the contact's daughter was driving at an undisclosed speed, the front driver's side b-pillar trim detached. In addition, the contact stated that the electrical wires were exposed. The contact stated that the exposed wires might result in electrical failure with the vehicle and were unsafe. The vehicle was taken to the dealer, where it was confirmed that the failure was a result of the unrepaired recall. The contact was informed that the front driver's side b-pillar trim needed to be detached. The vehicle was not repaired. The contact was informed that the parts were ordered and would be available in August 2026. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part for the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 26v101000 (suspension); however, the parts to do the recall repair were not yet available. The contact stated that while driving 40 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted and confirmed that the recall repairs were not available. The contact stated that on a separate occasion, the driver’s side a-pillar trim became loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure with the suspension. The dealer advised the contact that the part to do the recall repair was not yet available. The failure mileage was approximately 50,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 65 mph, the passenger’s side a-pillar trim detached from the front windshield. The contact received several notifications of NHTSA campaign number: 24v031000 (structure); however, part to do the recall repair was not yet available. The local dealer was contacted several times in reference to the recall but was informed that parts were not available; occasionally, there were no responses. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 88,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior a-pillar trim detached and struck another vehicle. No warning lights were illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken back to the residence. Several dealers were contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 146,000.

See all problems of the 2013 Ford Explorer 🔎.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that there were exhaust fumes inside the vehicle while accelerating. There were no warning lights illuminated. Upon research, the contact associated the failure with NHTSA action number: ea17002 (structure, engine and engine cooling). The local dealer was contacted and informed that there was a fee for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact stated that the a-pillar had detached. The camera image occasionally failed to display, or the screen was distorted or blank. The contact attempted to clean the screen, but the failure persisted. An unknown camera message was displayed. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). The local dealer was contacted and confirmed that the parts to repair the vehicle were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side a-pillar trim on the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the a-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 109,101.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was at the car wash, the passenger's side windshield exterior a-pillar trim detached. The contact manually reinstalled the trim; however, the trim flew off while driving. The dealer was contacted. The vehicle was taken to the dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact was informed that that the part was not yet available, and there was no anticipated date for parts availability. The failure mileage was approximately 119,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while parked, the windshield molding trim next to the pillar and windshield became raised. The contact stated that while driving on several occasions at various speeds, the driver’s and passenger’s side windshield trim was flopping and was loose, and there was wind entering the vehicle through the windshield trim. The vehicle was taken to the dealer, where it was determined that the exterior a-pillar trim needed to be replaced. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that a technician went to the residence and diagnosed and determined that the a-pillar trim on both sides of the windshield had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The dealer applied duct tape to both sides of the windshield as a temporary fix. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 161,708.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had started to detach while driving. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign: 21v316000 (structure); however, parts for the recall repair were not yet available. The vehicle was taken to the local dealer for several other recall repairs. The vehicle was not yet repaired under NHTSA campaign: 21v316000 (structure); because parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where black tape was used to secure the a-pillar trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked in the rain, water leaked inside the vehicle. There was water accumulating on the floor on the driver’s and the passenger’s side of the vehicle. The contact was unsure of where the water was entering the vehicle. The contact stated that on a separate occasion, while driving 60 mph, the driver's side a-pillar trim and the passenger's side a-pillar trim had detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact was unsure if the water was entering from the a-pillar trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.