Structure Problems of Ford Explorer - part 2

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See all problems of the 2016 Ford Explorer 🔎.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had started to detach while driving. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 150,000.

See all problems of the 2019 Ford Explorer 🔎.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See all problems of the 2015 Ford Explorer 🔎.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign: 21v316000 (structure); however, parts for the recall repair were not yet available. The vehicle was taken to the local dealer for several other recall repairs. The vehicle was not yet repaired under NHTSA campaign: 21v316000 (structure); because parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where black tape was used to secure the a-pillar trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked in the rain, water leaked inside the vehicle. There was water accumulating on the floor on the driver’s and the passenger’s side of the vehicle. The contact was unsure of where the water was entering the vehicle. The contact stated that on a separate occasion, while driving 60 mph, the driver's side a-pillar trim and the passenger's side a-pillar trim had detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact was unsure if the water was entering from the a-pillar trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 65 mph, the front passenger’s side a-pillar trims detached. Several local dealers were contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

See all problems of the 2018 Ford Explorer 🔎.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the part was on backorder. The contact stated that the vehicle could not be registered in the state of California due to the incomplete recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See all problems of the 2012 Ford Explorer 🔎.

The contact owns a 2013 Ford Explorer. While driving approximately 70 mph, the passenger’s side a-pillar trim was blown off the vehicle by the slipstream. The dealer was not contacted because the contact had previously called the dealer and was informed that the part to repair the vehicle was not available. The VIN was included in NHTSA campaign number: 24v031000 (structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 145,000.

See all problems of the 2013 Ford Explorer 🔎.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

See all problems of the 2014 Ford Explorer 🔎.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 ( structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior b-pillar trim had detached, causing the mounted keypad to detach. The failure left a hole in the mounting area of the keypad. The contact stated that the b-pillar trim was hanging by the keypad wires, and the keypad wires had fractured. Additionally, there was a cold wind entering the vehicle with the b-pillar trim not securely taped to the vehicle, causing the contact's feet to become painfully cold. The vehicle was taken to the dealer, and the contact informed the dealer of the failure. The contact stated that the dealer took pictures of the failure but declined to test-drive or inspect the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

See all problems of the 2017 Ford Explorer 🔎.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving rounding a corner at a slow speed, the front passenger’s side a-pillar trim detached and separated from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 150,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at an undisclosed speed, the driver’s side a-pillar trim detached near the windshield. The vehicle was not repaired. The failure mileage was 60,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 30 mph, the driver's side roof rack cover panel ejected from the vehicle and made contact with a second vehicle. The driver of the second vehicle swerved to avoid the airborne projectile and crashed into a third vehicle. During the incident, no damage to the vehicles or injuries to the occupants in either vehicle were reported. No police report was taken. The local dealer was informed of the failure. The contact was informed that the VIN was not included in the NHTSA campaign number: 21v316000(structurer). The contact indicated that the vehicle had experienced the same failure listed in the recall. Also, the front driver's door exterior a-pillar trim had detached and was snapped back into position, and both the driver side and passenger side exterior b-pillar trim had come loose. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was 70,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The local dealer was contact about the recall and the a-pillar trims were replaced. The contact then stated that while driving 65 mph, the passenger’s side a-pillar trim flew off the vehicle. The dealer was notified of the failure and the contact was informed that the part for the repair was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 mph, the driver’s side a-pillar windshield trim began to detach from the vehicle. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while attempting to reverse, the rearview camera became inoperable, and the rearview image appeared blurry. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 81,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle through the passenger's side a-pillar trim, and water accumulated on the carpet. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the driver's side a-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side a-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the passenger’s side a-pillar trim was loose. The manufacturer was not made aware of the issue. The failure mileage was approximately 122,000.

The contact owns a 2014 Ford Explorer. The contact stated that the camera image showed a reversed image, and there were lines through the camera screen, and occasionally the camera was off. The contact stated that the image was distorted, so the contact covered up the camera. The contact received notification of NHTSA campaign number: 24v031000 (structure). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle registration would expire soon. The contact was concerned that the registration would not be renewed because of the unrepaired recall. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted; however, the contact was unable to receive phone calls. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side a-pillar trims detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not available. The contact stated that parts for the recall repair had not been available for a year. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front driver's side b-pillar trim had detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that parts were not available, and an inspection could not be performed. The contact stated that the battery was drained due to the failure. The vehicle was inoperable. The manufacturer was made aware of the failure but provided no assistance. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not available. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 113,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the recall remedy parts were not fully available. The local dealer was contacted and confirmed that the recall remedy was partially available. The dealer stated that the driver-side a-pillar trim was available, but the passenger-side a-pillar trim was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the remedy was not yet available. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 60 mph, the windshield exterior a-pillar trim detached from the vehicle, causing other drivers to swerve to avoid colliding with the detached trim. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not yet repaired. The failure mileage was 190,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 mph, the front passenger’s side a-pillar trim had detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side exterior b-pillar trim detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available to repair the vehicle. The vehicle was taken to the dealer after receiving notification of NHTSA campaign number: 25v347000 (structure). The contact was informed that the dealer would call whenever parts became available. The dealer was recently contacted, and the contact was informed that some parts were received in September; however, there were currently no parts in stock. The contact had also received notification of NHTSA campaign number: 240v031000 (structure); however, the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

See attached document for complaint. I am in receipt of your multiple important safety recall notices/letter and am very upset with your company. I keep receiving these recall notices/letters and I call the Ford dealer to set up an appointment and they tell me the part is not available. This has been going on for over a year!!!! if this is a safety recall then why is it not important enough to service my vehicle?!!!.

The contact owns a 2015 Ford Explorer. The contact stated that the back over prevention camera was inoperable. There were no warning lights illuminated. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact that parts were on back order. The manufacturer was contacted and opened a case. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall repair was needed; however, the part to do the recall repair was not yet available. The contact stated that the dealer was permanently closed. Additionally, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior a-pillar trim detached and flew off the vehicle. The vehicle was taken to a second dealer, larry h. Miller Ford lakewood (11595 w 6th Ave, lakewood, CO 80215); for the recall repair; however, the contact was made aware that the first dealer had marked the recall as complete, and there would be a charge for the repair. The driver's side a-pillar trim was replaced at the owner’s expense. The manufacturer was notified of the issue, but the contact was informed that the first dealer was paid after marking the recall as complete, and no further assistance would be provided. The failure mileage was approximately 41,537.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, parts to do the recall repair were not yet available. The dealer was contacted and confirmed that parts were not yet available, and there was a waiting list in place for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side b-pillar trim detached. The vehicle was taken to the dealer; however, the contact was informed that the part was not available to repair the vehicle. The contact received notifications of NHTSA campaign number: 25v347000 (structure) and 24v031000 (structure); however, parts were not yet available for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.