Structure Problems of Ford Explorer - part 2

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, parts to do the recall repairs were not yet available. The contact stated that the driver's and passenger's side windshield exterior a-pillar trims had detached, and the driver's side door exterior b-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,295.

See all problems of the 2016 Ford Explorer 🔎.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

See all problems of the 2018 Ford Explorer 🔎.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

See all problems of the 2013 Ford Explorer 🔎.

The contact owns a 2019 Ford Explorer. The contact stated that upon noticing that the roof rail cover was missing, the vehicle was taken to the local dealer, where it was repaired under NHTSA campaign number: 21v316000(structure); however, the failure recurred. The contact stated that while driving at 30 mph, the roof rail cover detached from the vehicle. The driver was able to retrieve the roof rail cover. The contact called the local dealer, but there was no response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 63,000.

See all problems of the 2019 Ford Explorer 🔎.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, front driver’s side and passenger’s side a-pillar trims loosened and vibrated in the wind. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail covers separated from the vehicle and flew off on several occasions. The vehicle was taken to the dealer, where the roof rail covers molding was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the driver’s and passenger’s side a-pillar trim pieces were loose. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

See all problems of the 2015 Ford Explorer 🔎.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim fractured and detached from the vehicle. The contact stated that the trim was hitting against the vehicle. The contact stated that the a-pillar trim detached and almost caused a crash with three other vehicles. The contact stated that the remnants of glue on the windshield impaired the contact’s vision while driving. The contact stopped and cleaned the glue off the windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and an emergency service appointment was scheduled. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 57,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver side a-pillar trim detached, and the front passenger’s side a-pillar trim was loose. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side a-pillar trim detached. In addition, the contact stated that the following week the driver's side a-pillar trim detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA campaign number: 24v031000 (structure); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to the dealer, where it was diagnosed that the driver's side windshield exterior a-pillar trim retention clips had failed and needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior a-pillar trim started to detach. The vehicle was taken back to the dealer, where it was confirmed that the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 104,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 24v0311000(structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle made an unusual loud sound. The vehicle was driven to the shoulder of the road. The contact stated that upon inspecting the vehicle, the contact noticed that the front passenger's side windshield exterior a-pillar trim had separated from the vehicle and flown off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 147,012. VIN tool confirms parts not available.

See all problems of the 2012 Ford Explorer 🔎.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side windshield started to detach. The contact also stated that the b-pillar on both sides of the front doors had started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer sent a technician to the residence and the vehicle was diagnosed and it was determined that the a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,175. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 60 mph, the driver's side b-pillar trim detached from the vehicle, causing the lift gate to fail to open. The door ajar light illuminated, and the interior lights remained on for approximately 20 - 30 minutes at a time before turning off. The vehicle was taken to the dealer, who confirmed that parts would not be available for the b-pillar trim by October; however, the dealer was uncertain. The dealer was unable to provide a fix for the a-pillar. The vehicle was not repaired. The manufacturer was not made aware of the issues. The failure mileage was approximately 111,000. VIN tool confirms parts not available.

See all problems of the 2017 Ford Explorer 🔎.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached, and the front driver-side a-pillar trim became loosened. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact recently became aware that the trim on the passenger’s side a-pillar was loose. The contact stated that several dealers were contacted but was informed that parts were not yet available. The contact stated that one dealer suggested that tape be used to hold the trim piece securely in place. The manufacturer was not informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 113,000.

See all problems of the 2014 Ford Explorer 🔎.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a rattling sound coming from the roof of the vehicle. Upon inspection, it was discovered that the passenger’s side roof rail cover had become unsecured. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 137,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior b-pillar trim had separated from the vehicle, causing the key entry pad to detach and to hang on by the wiring. The contact stated that the failure caused the hatch to fail to open. The local dealer was contacted and provided an estimated for the repair; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000(structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side exterior a-pillar trims became loose and almost detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side windshield started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at 65 mph, the exterior a-pillar trim detached from the driver’s side of the windshield and started flapping. The vehicle was taken to a dealer where the vehicle was not fully diagnosed but the mechanic informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer sent a technician to the contact's residence and the vehicle was diagnosed and it was determined that the a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger side a-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's b-pillar applique trim detached and fell off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, however the contact was informed that the parts were not available. The contact received a recall notification, NHTSA campaign number: 24v031000 (structure), however the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

See attached document for complaint. We received this recall letter dated February 24, 2024 concerning a recall on our 2013 Ford Explorer apillar applique t rim. We have contacted our local Ford motor dealership numerous times concerning this situation with our vehicle, with no satisfaction. The trim came off last year and nothing has been resolved about the problem. The dates that we contacted our local dealership was: 7 /31/24, 9/20/24, 10/18/24, 12/5/24 and 1/13/25. The only response we receive is that our name is on the list for the parts. Apparently, Ford motor company has dropped the ball on their responsibility for the safety of their vehicles. There are numerous recalls of Ford vehicles, and it makes us wonder if we can trust a Ford vehicle in the future.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) and 21v316000 (structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side and passenger’s side a-pillar trims loosened and were shuddering. Two local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available for NHTSA campaign number: 24v031000 (structure). Parts distribution disconnect for NHTSA campaign number: 21v316000 (structure).

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 mph, the keypad cover on the driver’s side door detached. The vehicle was taken to the dealer, who confirmed that the trim that had detached was not under recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer opened a case regarding the failure. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 68,000. The VIN was unavailable.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.