Two problems related to steering tie rod assembly have been reported for the 2011 Ford Fusion. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2011 Ford Fusion based on all problems reported for the 2011 Fusion.
Tl the contact owns a 2011 Ford Fusion. When the vehicle was started, the steering was inoperable and the power steering assist warning indicator illuminated. When the vehicle was turned off and restarted, it operated as intended. The vehicle was taken to southgate Ford (located at 16501 fort st, southgate, mi 48195, (734) 282-3636) where it was diagnosed that the two upper tie rods and front springs needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15v340000 (steering). The manufacturer was notified. The approximate failure mileage was 72,000.
I took my 2011 Ford Fusion to the Ford dealership in harlingen TX. They verified the vehicle was up for recall since it has not been repaired. The mechanics took the car in and repaired the car after 7 days of dropping it off. On day 7 they called me that it needed a tie rod which I purchased and delivered first hand. 2 hours later they called me that I had to pay $1,300 because the car was not up for recall and that if I didn't pay they would be putting my broken part back on and releasing the car to me. I went on to complain to the manager and they managed to take $500 out for the repairs they have done that were supposed to be up for recall. I waited 7 days to find out I was being charged for a service that was supposed to be free. Recall number 15no1 and 15no2. I have recite and video of the confrontation. I had already wrecked the car due to the steering issues. I also repaired the damaged after the accident to later find out it was up for recall!.