Service Brakes Problems of Ford Fusion - part 1

I was driving and the car just stopped it wouldn't let me put in park or drive it just stayed in neutral. And I was stuck it kept the the emergency break on. Then it wouldn't turn off all the way which caused the car to drain battery.

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The contact owns a 2016 Ford Fusion. The vehicle was serviced under NHTSA campaign numbers: 23v162000 (service brakes, hydraulic) and 19v632000 (steering), but the failure persisted. A month after the recall repairs were completed, while driving at an undisclosed speed, the brake warning light was illuminated and blinked, and the steering wheel failed to function as intended. The contact used force to veer the vehicle to the side of the road. Once the contact was able to pull to the side of the vehicle, the engine was turned off. The contact called her boyfriend, who drove to the site of the incident and assisted the contact and pushed the vehicle to the residence. The dealer was contacted and at first refused to inspect the vehicle. The contact called the dealer again, and the dealer sent a mobile mechanic to the residence. However, no cause for the failure was found. The contact was informed that a diagnostic test would be performed on the vehicle. However, the contact would be responsible for the bill. The vehicle remained at the residence unrepaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.  .

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The contact owns a 2009 Ford Fusion. The contact stated that the vehicle was taken to an independent mechanic for brake repairs, and after the repairs, the brake pedal felt spongy. The independent mechanic performed further inspections and diagnosed the vehicle with insufficient brake pressure due to a failure of the abs hydraulic control unit. The manufacturer was notified of the failure. The contact related the failure to NHTSA campaign number: 19v904000 (service brakes, hydraulic); however, the VIN was not included. The approximate failure mileage was 110,000.

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My 2010 Ford Fusion has been having issues with the abs system/module showing the fault code, service advance track system. After checking the recalls on this issue, I learned that Ford did have a recall for this make/model, recall # 19s54, but only from cars out of a certain plant during a certain time. I was told by the local Ford dealer as well as Ford motor CO. That my vehicle was not included even though a recall was released on the same make, model, and year Fusion. I was told by the local Ford dealership that I was free to make a service appointment for the issue. I feel like this is a known issue that Ford is aware of and is using any means necessary to avoid taking the proper responsibility to service a vehicle under a recall for the exact same issue.

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My vehicle has multiple active safety recalls that remain unrepaired. I have already contacted the dealership and attempted to have these issues addressed, but I have experienced delays and a lack of response. The front brake hose recall presents a serious safety risk, as it could rupture and cause a brake fluid leak, leading to reduced braking ability and increased stopping distance. Additionally, the rear view camera recall affects visibility when reversing, as the camera may display a blank or distorted image. I have already filed a complaint with NHTSA regarding these unresolved recalls. One of the recalls currently does not have a remedy available, and the other has not been completed despite my efforts to schedule repairs. These unresolved safety issues put me and others at risk, and I am concerned about the lack of timely action to correct them.

Complaint description: I am filing a complaint regarding a severe brake assist failure in my 2014 Ford Fusion. The vehicle has experienced a repeated loss of brake assist, resulting in a hard brake pedal and increased stopping distance. Despite multiple visits to the dealership, only the vacuum pump was replaced, and the root cause was intally never fully diagnosed. Full diagnosis is still under dealersip review at phil long Ford of denver. I am concerned that this is part of a larger, incomplete brake system failure. As several brake recalls have recently been fixed inclding replacing leaking brake lines and brake lights. While there are currently known recalls on certain Ford Fusion brake systems (such as brake hoses, brake lights etc), these recalls do not appear to cover critical components such as the vacuum pump, brake booster, hard brake lines, and camshaft. These omissions leave a gap in addressing a potentially life-threatening safety risk. The dealer’s incomplete diagnostic leaves me and others exposed to a dangerous failure. I urge NHTSA to open an investigation into these brake system components to ensure that a comprehensive recall is considered. The repeated failure, despite previous repair attempts, makes it imperative that all related brake components be thoroughly examined, as this is a life safety risk. Thank you for your prompt attention to this urgent matter.

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Car continues to accelerate after applying the brake. Has happened numerous times. Usually at slow speed.

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Brakes went out while driving. Brake fluid reservoir is full.

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The vehicle turns on the traction control and abs lights, automatically makes a bell sound as a warning, and stops braking, regardless of your speed at that moment.

I called way scarff Ford to have the safety recalls taken care. Got my appointment, stopped the car off in the morning. They kept the car for 3 days and after the 3rd day they said everything is good to go. Go there in auburn wa couldn't find my car. Took 4 people or including myself. Then it took another half hour to 45 min to find my car. Go get in the vehicle and something doesn't seem right. Everything still felt the same. I look under the hood and find that the the recalls for the cable bushing wasn't corrected so let led me to think that the other recalls were not completed. Befote calling Ford corporate to have this issue taken care of we called [xxx] in enumclaw to have this taken care of. Since the car was at way scarff my car started to act funny. Lean idle, really rough idle vibration with now a code p0299 which is the underboost. I do not think they hooked the hoses up correctly. So now my car is acting really funny. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

2011 abs system module it’s supposed to go back to default and it didn’t and the brakes completely stop working my car didn’t want to start and there’s no light nor abs light no check engine light no code comes out to warn that the brakes are not working I have 119000 abs module failure brakes stopped working.

The brakes completely failed pressed pedal all the way down! my son almost died! the brake pads are new!.

See attached document for complaint.

The vehicle slowed down on the highway and had to pull over and get off the freeway. Brake lights stayed o on. Was able to drive the car at max n no more then 40 mph. A part had broken off in the brake pedal area. Not sure where. But had to unplug the brake switch so my battery would not die. With out the brake switch connected the car will not shift into gear or drive. .

The contact owns a 2009 Ford Fusion. The vehicle was repaired under NHTSA campaign number: 19v904000 (service brakes, hydraulic), but the failure occurred. When the vehicle was retrieved from the dealer, the contact was informed that the vehicle had passed an inspection. The brake pedal was depressed approximately seventy percent down for the brakes to engage. The contact stated that the brake pedal was soft while depressed. No warning lights were illuminated. The vehicle was taken back to the dealer, but it was unknown if the vehicle was diagnosed. The contact was informed that the rear calipers needed to be inspected. However, the contact was unsure if the rear calipers were inspected. The contact stated that the vehicle remained at the dealer unrepaired and was awaiting a flush of the braking system. The dealer made the manufacturer aware of the issue. The zone manager informed the contact that a satisfaction program had expired. No additional assistance was provided. The failure mileage was approximately 95,000.

My 2014 Ford Fusion caught fire on January 19, 2026, while parked and stationary inside my residential garage. The vehicle could not be shifted out of park during the incident. Emergency services responded, and an official fire department report was generated. I had owned the vehicle for less than one year and performed no mechanical, electrical, or aftermarket modifications. The vehicle had undergone parking brake service at a licensed dealer prior to delivery, with no work performed after I took possession.

The brakes went almost completely out- having to push the pedal all the way to the floor. All abs and braking lights illuminated in the dash. There is limited stopping power. The car has become undriveable, even after replacing the hcu and abs system. The dealership has been unable to reprogram the brakes. This exact issue falls under recall 19s54, but Ford claims my problem does not meet the requirements- despite my vehicle having been assembled at the same facility (hermosilla) and within the same date range as the recalled vehicles. I have receipts and documents to show all attempts at fixing the issue.

The vehicle is a 2016 Ford Fusion with 70,000 miles when this happened happened the first time. I pushed on the brakes and the pedal went to the floor. I had just enough braking power to stop the vehicle. The danger is obvious, I had no brakes but I was going slow on local roads. I had the vehicle towed to an independent repair shop where they diagnosed failure of the right rear brake caliper. They replaced the caliper, hoses and ceramic brake pads at a cost of about $600. All was good for about 1500 miles when the exact same thing happened, except now it was the driver's side caliper. Fortunately, once again, I was driving on local roads at low speeds and by holding the pedal totally against the floor, I was able to drive over the curb onto a lawn without hitting anyone. If I had been on an interstate, I don't see how it wouldn't have resulted in a serious accident. I have no parts or pictures from the first failure, only the receipt for work done, but the car is in the same repair shop as I write this and I will have the failed parts and pictures when I pick up the vehicle on Monday, 12/29/25. Two brake caliper failures, with no warning, at 70,000 and 71,500 miles is a scary scenario. I have no confidence in the vehicle's safety and will be disposing it as soon as it's fixed. Your system won't allow me to put in two dates for the two failures but the first was on 01/24/25 at approximately 70,000 miles and the second was today 12/26/25 at approximately 71,500 miles. The vehicle is registered to me at the address listed on this form but I am a snowbird and the vehicle is in naples florida at my winter residence.

The contact owns a 2016 Ford Fusion. The contact received notifications of NHTSA campaign numbers: 23v162000 (service brakes, hydraulic) and 25v695000 (back over prevention). The contact stated that the dealer had sent a mobile mechanic to the contact's residence to complete the recall repair of NHTSA campaign number: 23v162000 (service brakes, hydraulic). During the day, the contact checked the residence ring camera and noticed that two mobile mechanics had stopped by the residence to work on the brakes. The contact stated that after a while, both mechanics left the residence and left the hood of the contact's vehicle lifted. The contact stated that the mechanic returned after a while and continued servicing the vehicle. The contact noticed that the mechanic had difficulty with the lug nuts on the wheels and had to fracture the lug nuts to remove the wheels. The contact noticed that the mechanic had reinstalled the fractured lug nuts back on both front wheels. The contact had not test-driven the vehicle. The manufacturer was not made aware of the issue.  the mileage was unknown.

The contact owns a 2010 Ford Fusion. The contact stated while at a red traffic light, the brake pedal was depressed and travelled down to the floorboard. No warning lights were illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The dealer made the contact aware of NHTSA campaign number: 19v904000 (service brakes, hydraulic); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that there was a recall associated with the failure. The failure mileage was approximately 90,000.

Ford claims no recall but my hydralic:antilock/traction control/electronic limited slip control unit/module. My petal is sinking. Did an abs bleed and problem continues. Could this part be in my car and I just haven’t got a recall.

Unknown I was tood it was due toa recall and even with my extensed warranty I am being refused and my vwhicle has been at willowbrook Ford for two months, I cannot afford the repairs up front and sunbilt will only approve for $500 financing. Please help me if there are any solutions to fix my only means transportation and have the customer satisfaction service codes approved for repair.

Unintended acceleration event. Entered vehicle, put my foot on the brake, cranked it, held in that position while seatbelting. Engine had a very loud revving sound. Within seconds vehicle moving backwards on its own. Foot still on the brake, had not touched gas pedal, had not touched gear shifter, and was still sitting straight forward with my foot on the brake and confirmed gear shifter in park. The car quickly accelerated backwards faster and brake pedal had no effect on stopping or slowing vehicle. Went approx. 30’ across parking lot and only stopped because we hit truck parked behind us. Quickly turned off engine and removed keys. Shifter still shows park. Careful driver. No history of accidents. I found there were several thousand reported events of unintended acceleration (Ford vehicles 2002 to 2010). Ford tried to explain many as driver error or floor mat touching the gas pedal. My mat was clipped down, as designed, with no all-weather mat on top of them, and my foot did not leave the brake pedal. Ai says revving as described is "classic behavior of failing electronic throttle body on 2010 Fords", "surging without touching the pedal and known defect are extremely common". Says if "worn or failing shifter linkage/bushings vibration form high revving could make it slip into reverse". Ford has a 19s54 recall for antilock brake systems (not notified), where "a normally closed valve may be stuck open, which may result in extended brake pedal travel". Ford reports on similar vehicles "lunging" was due to deposits in the throttle body. Ford has installed brake override on vehicles after 2010 but that doesn't protect people driving older vehicles. Please look at combo of factors that could cause this. Disappointed to read Ford purged customer acceleration reports prior to hold 5 yrs and an expert they provided at trial was someone sheltered from all research Ford had on this issue so he pushed "driver error" as the case. Clearly not here.

I am reporting a serious safety defect in my vehicle. While driving, the power steering suddenly failed without any warning, resulting in complete loss of steering control. At the same time, the brake warning light, abs light, and traction control light illuminated, suggesting possible failure of critical braking and stability systems. This incident placed my safety and the safety of others at immediate risk, as the vehicle could not be steered properly and essential safety features may have been disabled. The problem persists, as the vehicle continues to have no functioning power steering and the warning lights remain on. The defective components are available for inspection, and the issue has been reproduced consistently since the initial failure. Given the severity of this malfunction and the danger it poses, I am requesting that a recall be issued to address this defect.

The contact owned a 2016 Ford Fusion. The contact received notifications of NHTSA campaign numbers: 23v162000 (service brakes, hydraulic) and 25v695000 (back over prevention); and requested to be removed from the recall distribution list because the contact no longer owns the vehicle. The dealer was contacted.

The contact owns a 2017 Ford Fusion. The contact stated that after shifting to drive(d), the vehicle erroneously rolled backwards up a slight incline. The failure had occurred on several occasions. Additionally, while driving down a hill and depressing the brake pedal, the brakes malfunctioned, the vehicle failed to stop, and drove through a 4-way intersection and drove approximately a half mile before stopping. During the failure, the message "transmission not in park" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was 160,000.

When applying brakes the brake pedal application of foot pressure travels to the floor before slowing the vehicle. Can the manufacturer repair this safety problem emmediately ?.

So this has happened three times in the span of a year. When applying the brakes the brake pedal it would go to the floor and several dash lights would come on(service advance trac, wrench light, abs light and parking brake light). As this would happen, we would pull off as safely and quickly as possible and shut the car off. But once we start the car again, everything is fine. When this situation happens, there is a very very high possibility of hitting someone. With doing research and talking to a local mechanic. It is doing the exact same thing as the safety recall 19s54 certain 2006-2010 model year Fusion/milan/mkz/zephyr vehicles equipped with anti-brakes. Hcu failure. But running my VIN it does not show it being recalled but my vehicle is a 2010 Fusion hybrid.

My brakes periodically engage autonomously, including when I have cruise control on, or at home, which respectively turns off cruise control, and leaves my brakes lights on, killing my battery. It is my understanding that my year make and model have a recall for the brake sensor switch, but does not show for my VIN. My car was located in texas satisfying the hot/ humid condition of the existing recall.

The contact owns a 2015 Ford Fusion. The contact stated while driving 45 mph, the rpm was elevated; however, while depressing the accelerator pedal, the vehicle failed to respond as intended. No warning light was illuminated. The vehicle was repaired under the NHTSA campaign number: 22v011000 (service brakes, hydraulic); however, the recall repair failed to fix the vehicle. The contact stated that the failure had occurred after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 100,370.

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I had a recall on my car for brake hoes was leaking I fixed it but now brake fluid is leaking from right passenger side calliper after recall was done on my car and the recall done by purvis Ford inc 11335 patriot hwy, fredericksburg, va 22408 and they are not taking the responsibility that it happened after the recall done by them.

The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and occupied, the contact’s daughter attempted to turn off the vehicle, and the brake lights remained illuminated. Additionally, while depressing the accelerator pedal, the vehicle decelerated unintentionally while driving to the residence with smoke coming from the vehicle. The contact stated that an independent mechanic was contacted. The vehicle was taken to be diagnosed, and it was determined that the brake switch needed to be replaced. The vehicle was then towed back to the independent mechanic, and the contact was informed that all four brakes had seized. The brakes were unlocked, and the brake switch was replaced. The contact stated that the failure had occurred twice. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

Was driving down parkway when came up on my exit it was hard to make the turn to even go up. The exit ramp the power steering light and the advanced track light and brake system. Light all came on flashing across the message screen one after another. Thank god I was able to get vehicle pulled over to shoulder and had it towed home. Also needs airbags replaced due to recall! I have contacted two local Ford dealers trying to get an appointment. Also messaged one through their website. On the phone calls I was placed on hold until the phone to shut off. Tried to call back and they just said please hold and put me right back on hold and I’ve never received a message back.

On [xxx] when leaving a shopping center parking lot, the brake system suddenly failed. I was able to press hard on the foot brake to stop the vehicle near the middle of the intersection. I pulled over to a parking space and replicated the issue. The car was towed to west 40 auto care on 284 montvue lane in frederick, MD. Today, they told me they could not fix the issue. I made an appointment with the Ford motor company on 1 waverly drive for 9/15. I drove the car home slowly (about 1 mile) with the emergency lights on and going about 10 mph. Pressing hard on the foot brake will slowly stop the car. Abs icon and service advance trac appear on the dashboard. Yesterday, the brake and wrench lights were also on. The footbrake does not go all the way to the floor. This issue is of course dangerous and might have caused an issue if I had to brake suddenly on a busy road at a higher speed. The issue appears to correspond with the link at [xxx] and summarized at [xxx] . I did not previously receive a recall issue in 2020. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Brake pedal goes to floor and stopping time is poor. Brake inspection leads to fault as possibly master cylinder or hcu. Master cylinder replaced and issue not resolved. The date range and manufacturing location matches NHTSA recall 19v904000 related to hcu valve issue but my VIN is not indicated. The vehicle is from the hermosillo plant inside the date ranges indicated.