Equipment Problems of Jeep Cherokee - part 1

Unknown I have found this recall notice online but have not had any direct contact from the manufacturer mopar about the recall. This recall sounds like a significant safety issue, I need to know if I should discontinue drive the vehicle and be provided another means of transportation.

See all problems of the 2021 Jeep Cherokee 🔎.

On September 14, 2025, while driving on the highway, the vehicle began shaking violently, the check engine light illuminated and began flashing, and the vehicle progressively lost power and became undriveable. The vehicle had to be towed. No warning lights appeared prior to the incident. This failure follows a documented history of power transfer unit (ptu) issues. In may 2024 at approximately 88,000 miles, diagnostic codes including c14a7-97 (ptu motor - component/system blocked) were retrieved at an independent service center. The 4-wheel drive system was found to be stuck engaged. The transfer case actuator motor was replaced in December 2024 at approximately 93,000 miles by the same shop at my expense. The vehicle is a single-speed ptu configuration and was excluded from equipment safety recall 02c (two speed ptu failure), despite experiencing substantially similar symptoms: loss of drive power, vibration, and drivetrain malfunction. The ptu and transfer case are available for inspection. The failure has been confirmed by an independent service center. Prior to the highway failure, the vehicle exhibited difficulty accelerating, particularly at highway speeds, and an audible whirring sound from the drivetrain. It also jerked forward when shifting into park. Safety was put at risk due to sudden loss of motive power at highway speed.

See all problems of the 2019 Jeep Cherokee 🔎.

I was driving home from work, the digital display (center)!showed my speed at 82m/h and revving the engine, the actual speedometer showed the actual speed I was doing of 32m/h…(right side of display). Computer reading lights and license plate light not working, yet they are. Took to repair shop and they could only reset, but it returned almost immediately. Gear shift malfunction. The lights on the gear shift and the alert in the display saying gear shift malfunction… all within 2 days… car has @97 000 miles….

See all problems of the 2016 Jeep Cherokee 🔎.

My 2018 Jeep Cherokee trailhawk is subject to fca recall 01c/NHTSA 25v-011 for two-speed ptu failure. I have experienced 3 serious drivetrain events requiring towing. In April 2024, before the recall was announced, the vehicle suddenly lost acceleration while entering an interstate/on-ramp, with loud grinding/revving and jerking. An independent repair facility replaced the transmission. On may 18, 2026, another drivetrain failure occurred. An authorized Jeep dealer confirmed ptu failure and performed recall 01c. Dealer records state the ptu had “major internal damage” and document damage at the ptu/transmission interface, including a transmission-side stub shaft and damage/scored gears attributed to the old ptu gear. The vehicle remained at the dealer until approximately August 7. About 2 weeks later, the service 4wd warning appeared, followed by loud drivetrain noise, jerking and severe loss of propulsion. The vehicle also rolled backward while in park unless the parking brake was applied and required another tow. The dealer diagnosed a failed left-front cv axle/halfshaft and attributes it to progressive wear, unrelated to the ptu repair. I am not claiming the ptu caused the axle failure; I am asking NHTSA to evaluate the timing and repeated loss-of-propulsion/park events. Additionally, the dealer performed a multipoint inspection about one week before the axle failure that marked the cv drive axle category as passing. As of sept. 2, 2026, both NHTSA and fca/mopar systems still listed recall 01c as incomplete/unrepaired despite the dealer having performed the recall repair. I request review of these repeated safety failures, the recall remedy, and the continued incomplete recall status.

See all problems of the 2018 Jeep Cherokee 🔎.

May 07, 2026 manufacturer recall number40d NHTSA recall number26v-290 recall statusrecall incomplete, remedy not yet available this Jeep is not drivable, it said service 4 x4 and there was grinding then it broke down in the middle of the road and had to towed to the dealer. The dealership says it part of the recall but they have no timeline on when the part will be available, so the Jeep is not able to drive. Where do I go from here?.

See all problems of the 2020 Jeep Cherokee 🔎.

I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while in park so I put the parking brake on. There was no warning lights or messages or other symptoms prior to this failure. I managed to get the vehicle checked at a corner shop and was told the ptu recall is the issue and that it failed and to tow it to the dealership. I towed it to luther brookdale Jeep and Dodge in brooklyn park, mn and they claim to not know how to fix or even diagnose the problem and are not being forthcoming with any information.

See all problems of the 2017 Jeep Cherokee 🔎.

My driver side seat belt will not stay latched. The screen on my dashboard will freeze up and not turn on or off.

The vehicle just shut off. There are 23 alerts codes.

Drive train control module & actuator replaced at less than 75,000 miles.

Power transfer unit failure failed. Warning light of "4wd service" came up. Part is not available anywhere, and is on backorder until at least September.

I dropped off my Jeep at chris crain Jeep hot springs ar on 7/15/26 due to a recall. At the time I dropped the vehicle off, the 4 wheel drive system was working properly and I had no warning lights on the dash. I always kept the 4 wheel drive in auto mode. They called on 7/16/2026 and said they completed the ptu update. I took possession of the Jeep but before I left cris crain parking lot I started getting a service 4 wheel drive and noticed the 4wd selector was in snow mode. I immediately returned the Jeep to service. They cleared the error and I left again. Within 2 miles the service 4 wheel drive light came on and the selector shifted back to snow mode. The selector will no longer work and it is stuck in snow mode. I immediately returned to their service and left the Jeep. They refuse to fix the problem and the Jeep is undrivable.

An nhsta #26v290000 report received on 07/05/2026-power train from aaa, nhsta campaign #25v011000- power train, and nhsta #18v523000- service brakes, hydraulic foundation and components disc caliper. On July 9th, 2026, I was driving on the highway and about to approach the delaware memorial bridge. All the lights on the dashboard started flashing: temperature, engine, coolant, etc. I lost braking performance and the car's ability to use it because the entire electronic system locked. I could not put the car in neutral, nor could the truck drivers move it. I was in a dangerous location. Both repair shops also impacted the powertrain and differential; during the test drive, they noted noise from the rear differential when turning and a sense of locking up. These are symptoms of early differential failure. The initial gauge fluctuated, and due to the high temperature, it burned out the engine and radiator; the car smoked heavily inside and out. I have had to pay more than $ 3,500 in repairs for two recalls that were indicated to me when I called about them; they were for 2019 Jeeps, but not my vehicle. It appears as though the recall should be for all 2019 Jeep Cherokees. This is my 4th Jeep, and I have driven each one well over 140,000 miles before getting another vehicle. Before that, any recalls were for all Jeep makes and models that carried those parts or were manufactured with a possibility of failure. I want a refund for what I have had to put into the vehicle. If I had not pulled off the highway at the last exit as was laid on my mind by a higher power, I would have been a fatality due to not being able to move the car off the highway.

I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this. Please help me out to see if Jeep can help with this problem thank you [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

What component or system failed or malfunctioned, and is it available for inspection upon request?the power transfer unit (ptu) / all-wheel-drive transfer case assembly failed internally. Yes, the vehicle and the defective component are physically located at an authorized dealership facility and are available for federal or manufacturer inspection upon request. How was your safety or the safety of others put at risk?the sudden internal mechanical failure of the ptu stripped the drive splines while operating the vehicle. This caused an immediate loss of power and four-wheel-drive engagement, creating a severe road hazard and an unexpected safety risk to myself and surrounding traffic. Has the problem been reproduced or confirmed by a dealer or independent service center?yes. The failure was formally diagnosed, reproduced, and confirmed by certified technicians at the authorized factory dealership, lithia Chrysler Jeep of reno. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?yes. The vehicle and failed component have been inspected and verified by the authorized manufacturer dealership representing Jeep/stellantis. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?yes. The "service 4wd" warning lamp and dashboard messages illuminated immediately when the failure occurred. Symptoms included total loss of rear-wheel torque engagement and mechanical grinding noises originating from the front drivetrain.

See all problems of the 2015 Jeep Cherokee 🔎.

Service 4wd light appeared on dashboard. Vehicle will shake while braking- I am told brakes are sounds. Struts, rotors, and sway links replaced this year. Vehicle has been experiencing a loss of power. Start/stop system will sometimes initiate loss of power. Battery light comes on- car stalls- break pedal locks. Stereo and lights remain in tact. Results from 2 credited garages that I’m dealing with a failed ptu. Software update was done on the vehicle February of 2026. Problems persist.

I have brought in my Jeep to the dealership for issues while driving on the freeway going around 70 75 mph the dealership did some maintenance repairs on Tuesday, June 2 of 2026 since then I have noticed when I’m driving around 70 mph the vehicle vehicle hesitate like it and shifting and loses acceleration feels like I’m driving on ice and vehicle isn’t controllable feels like it’s hesitating. . I had to bring it to another dealership cause I feared for my safety.

This vehicle stalls while on the road and it also stops driving, and the vehicle remains stationary. It's random and I never know when it will happen. There was a recall issued for this very problem in 2019. When I type in mt VIN # it says no recalls on this vehicle. I feel this vehicle meets the same safety issues as the recall. I've contacted Chrysler with no progress.

See all problems of the 2014 Jeep Cherokee 🔎.

I pressed button to open back hatch. It started raising and then all of a sudden it closed down and almost knocked me out. My head is very sore where it hit me. I had not pressed button to close it. It just closed on it's own without warning. This happened once before right after I bought the car. I just thought it was a fluke, so I did not report it at that time. I have not taken it anywhere to get checked out. I work so it is challenging to take it during business hours.

This is not a safety issue but not sure who to notify. . The black paint on the front side window frames is peeling off real bad. Would this be a warranty issue? thank you,.

I have a 2014 Jeep Cherokee that I have had since 2019. Since I have owned it, there have been several transmission recalls. I am currently dealing with a new transmission issue, where it is jerky and fails to go when pressing the gas after being at a stop. I am also dealing with the second oil filter housing leaking. Apparently this is a known issue, due to a plastic housing that cracks and warps easily. This causes significant oil and coolant leaks. This can potentially cause engine failure as well as the possibility of oil causing a fire due to hot oil on the exhaust. I previously paid over $1000 to have this repaired a few years ago and its now doing the same thing! this is highly frustrating. I will not be able to drive my car until this is fixed to the safety hazard of driving with such a bad oil leak.

I had pulled the vehicle into my garage. When I tried to shut the car off the car it would not shut off. In fact many components of the car seem to be completely out of sync. The car would not go into any gear. I could not shut the car off. No matter what I did the car just kept running. I finally more or less gave up and just let it keep running for a couple of hours. When I went back into the garage to check what was happening the car had finally stopped running. At that point I had call a towing service and arranged to have the vehicle taken to autonation Jeep Chrysler the next morning where I had purchased the vehicle. This was a newly purchased vehicle and only had a total of 78 miles on it. Surprisingly the next morning I went into the garage to check on what was happening with the vehicle and to my surprise the vehicle had stopped running. I then disconnected the 12 volt battery and left it disconnected for an hour or two. After this time I reconnected the battery. I again attempted to start the vehicle and surprisingly the vehicle started up and all functions in the car seem to be performing normally. At this point I drove the car about a mile to the autonation Jeep Chrysler dealership and had conversation with service technician. Surprisingly he told me that Jeep has had this problem with other vehicles and the solution is to disconnect the 12 volt battery for 20 or 30 minutes and then reconnect the battery. At that point the car seems to reset itself and it will run normally. End this car of mine only had 78 miles on it this is totally unacceptable. Furthermore this seems to be a problem with other Jeep vehicles. It is my opinion that Jeep needs to correct this problem so I will not be stuck with a car that's running in my garage and I can't shut it off. All in all it seems to me this is a software problem that needs to be reworked and corrected.

Intermittent grinding noise that lasts from 1 to 20 seconds that I believe is related to traction control / asc which is concerning. It happens more frequently when turning the traction /asc button on & off. I have taken it to the Jeep dealer & showed them a video of it happening but they said they could recreate the noise. It happens to me multiple times every day. I wanted to send you a video of it happening that I have of it on my iphone but don’t seem to be able to do it online. I can send by email or phone message if you would like to see it.

The vehicle was found to have severe, pre-existing structural and frame damage that compromises its overall crashworthiness and structural integrity. This includes improper prior repairs that mask structural deficiencies. The vehicle is currently available for inspection upon request. Operating a vehicle with unaddressed structural frame damage and substandard prior repairs poses an immediate safety risk. In the event of a collision, the vehicle’s crumple zones and structural pillars may fail to protect the cabin as originally engineered, severely increasing the risk of catastrophic injury or death to myself and my passengers. Yes. The structural damage and improper prior bodywork were formally identified and documented during an automotive inspection. The vehicle's structural integrity and repair defects have been documented via a professional inspection. Despite these documented findings, the dealership (carvana) and the warranty administrator (silverrock) are currently refusing to properly address or resolve the structural safety failures. There were no electronic dashboard warning lamps or messages, as this is a physical, structural safety defect stemming from undisclosed prior damage and inadequate repairs rather than an electronic system failure.

Have a safety recall on my vehicle. Jeep has had this issue for the last couple of years (unbeknownst to me) and still don’t have a remedy for the issue. I’m concerned it’s going to continue to cause damage to my vehicle. Found out there was a recall from a carfax email. It took Jeep an extra month to notify me.

The car continues to have an issue with the same recalls that were priorly fixed but continued to happen after a few years. The last repair for this recall only lasted six months and I now need to replace the exact same parts again. The vehicle is completely faulty. The computer control valve for the transmission continues to fail. My vehicle will say service transmission, and then you cannot switch gears and becomes undrivable until you clear the codes or replace the parts. . . . Again.

"service 4wd" warning, intermittent driveline fault over bumps. Slight lag in drive as well. Ptu code c14a7-97. Very concerned about loss of drive power.

2019 Jeep Cherokee. In December 2023, when I took my foot off the brake at a light, the car stalled out and would not start afterward. I was using the auto start/stop feature. Of course it started when the tow arrived, but I took it to the dealer anyway for safety. I had a new starter put in under warranty by the dealer. Code was a faulty starter. In April 2026, the same thing happened and was not covered because the 2 year warranty expired. Stalled out, while taking my foot off the brake at a red light. I had forgotten to turn off the auto start/stop. Thankfully, I was in a safe area and people were able to go around me. Private mechanic said a wire was out of place and a battery cell was a little low. They fixed it, but 1 month later it happened again in may 2026. It was taking a split second longer to start and it did not feel very powerful in comparison (same thing in April). This time, I returned to it after work, and it simply would not start. I assume the starter had simply died due to hearing 1 "click". Not sure why another starter blew in 2. 5 years! I am fortunate to not have been stalled on a major highway! they've been coded as faulty starters, but how long are these things actually supposed to last? 2. 5 years is way too short. Currently waiting to get my second replacement starter since buying the car used in November 2020. Has over 155,000 miles. No complaints other than this. I do not use the auto start/stop.

Service shifter message has been persistent. Has been checked at multiple independent locations for diagnostic check. Each location has said that it should be a lifetime product and in no need of replacement per Jeep standards. I have therefore been unable to get the service shifter diagnosed and fixed.

Car shifts out of gear and when trying to accelerate the car won’t go any faster. Feels like it slips out of gear. Happened out of the blue, no check engine light and no warning.

I am writing to escalate a safety and reimbursement concern regarding my 2018 Jeep Cherokee, VIN [your VIN], which is subject to recall 01c / 25v?011 (power transfer unit snap ring defect). Before the recall remedy was available, my vehicle experienced a sudden loss of drive power, grinding, and jerking, which led to a full transmission replacement. I was stranded on the side of an interstate ramp as a result of this loss of drive power. The ptu was not replaced and remains original. I now intermittently receive a “4wd won’t work” alert 65-80% of vehicle starts. I attempted to schedule my vehicle for the recall repair and spoke in length with the Jeep dealership in [xxx] on 2/23/26. The dealership has informed me that ptu replacement parts are unavailable and could take months to arrive. If the dealership detects a concern during inspection, they will not allow me to keep the vehicle, yet they cannot provide a loaner. This leaves me without transportation for an indefinite period, despite the recall being an active safety concern. It is important to note that the ptu is directly connected to the transmission and transfers power to the rear wheels; a ptu failure can place stress on or impair the transmission, which can cause symptoms identical to sudden transmission failure. I request escalation to a senior case manager or tier 2 top car specialist, review of my prior repair for reimbursement, and documentation of the ongoing 4wd alerts to support safety and claim review. Attachments: repair receipt. Thank you for your time, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My car has randomly loss power and shut off and the svd 4x4 light has came on.

While driving less than one mile from my residence, my 2014 Jeep Cherokee suddenly displayed a warning related to shifting, followed immediately by a complete loss of engine power. The vehicle shut off without warning while in motion. At the time of the incident, the dashboard displayed the messages: “shift to desired gear” and intermittently “service shifter. ” I was able to safely maneuver the vehicle to the side of the road; however, this incident has now occurred multiple times, consistently in the same general location and under normal driving conditions. The sudden loss of power creates a serious safety hazard, particularly given the lack of warning and potential for this to occur in higher-speed traffic conditions. This issue appears consistent with known problems involving the transmission wiring harness and shifting system in this vehicle model. Immediate investigation and corrective action are warranted to prevent potential accidents or injuries.

I was driving on the highway on my way to work around 7:45 am. As I was driving my car lost all power and I heard a grinding sound. As the grinding sound was happening, I had no control over my car. I managed to move to the side lane and put my hazards on. I then had to wait for a tow truck. Ultimately, the brakes, the transfer case, and the rear differental needs replaced.

I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My mechanic initially did a diagnostic test which indicated issues with coils??after further investigation he, and 2 of his fellow mechanics determined it was a much more serious issue that has resulted in a total malfunction of the motor. I bought my car in 2021 with 46,740 miles on it, it currently has 84,756 miles. I still owe $4349. 63, 1yr left on my loan. My mechanic said he is aware of a number of recalls on Jeeps . I looked up my VIN bought found nothing. Similar issues, but nothing with that VIN.

When going over bumps such as speed bumps or bumps in the road there has been a clunking noise and sometimes a grind, for a few seconds. With this the abs light also comes on. Then goes off. This has went on for the past 6-7months. Its not every time,it is very random. It will do it and not again for a while. On 3/16/26 the svc fwd warning light came on while driving. After restarting it it takes about 30seconds and it comes back on and stays on until the vehicle is shut off. There has been a couple times the vehicle has hesitated to go forward when the gas was pressed. I have taken it to an auto shop and they found code: c14a7-97 for ptu failure. They recommended to contact Jeep since there is a recall for that year. When the dealer checked my VIN it does not fall under the recall. I am afraid of driving it as I don't want it to stall on me or cause an accident as I usually have my young child with me. The shop said it would be around $6000 to repair. If not under the recall.