Equipment Problems of Jeep Cherokee - part 1

While driving my 2019 Jeep Cherokee, the vehicle's start/stop system malfunctioned and caused the engine to completely shut off at a traffic light. I had my hazard lights on, and while stopped safely another driver rear ended my vehicle. The Jeep has had repeated issues with stalling and engine shut-off since I purchased it. This is a serious safety concern and could have caused greater injury. I brought my vehicle to the dealership 3 times for the same issues once back in 01/25/2023, when the vehicle was still under warranty a part was ordered and replaced, but the same issues kept recurring. When I brought the vehicle back in in 2024 I was told because my warranty had expired I would have to pay out of pocket to repair the issue.

See all problems of the 2019 Jeep Cherokee 🔎.

Power transfer unit (ptu), the service 4wd light keeps coming on and off. 2019 Jeep Cherokee.

Why does a service shifter notes appear on the dashboard of my 2015 Jeep Cherokee latitude? thank you.

See all problems of the 2015 Jeep Cherokee 🔎.

Last week my 4wd service light came on. I took it to get diagnosed and was advised my ptu was faulty and needed to be replaced. There are recalls out for a faulty ptu but my VIN was not included.

I was getting off the highway and my car stopped on me. I put my emergency lights on. I put the car on park and tried turning it on. The brake was hard to push down. I gave it a few minutes to rest and I tried 2 more times. The second time it turned on but imediately turned back off. I let it rest a minute or so and it finally turned on. I was scared for my life because there all on coming traffic coming off the interstate. I did call the police for help but as soon as I got it started I called back for them not to come. I also got a warning saying engine warming. 6:30 am 10-30-25.

While im driving my car completley shuts down with no notice or anything. I have to restart the whole vehicle for it to start running again. This happened to me while I was on the high way slowing down and on the street slowing down to turn. I almost got into 2 car accidents this morning because of this. Not sure whats going on but my dashboard completely goes blank and flashes when this happened. This occured on 10/29/2025 at 6;45-6;50 am.

Have had multiple issues where stop/stop fails while at a stop in the street and either doesn’t start again or starts after a while. Last time on 10/29/2025 I was at a stop just getting off I-10 and the car would not start and gave start stop error and took multiple minutes before starting again. This first began 5/2024. Dealership has replace the battery, starter relay, and the start twice. It is a huge safety concern for me being stuck in the middle of the street or at a stop.

The 4wd service light keeps coming on and off in my 2019 Jeep Cherokee latitude plus. The obd2 code c1494-92 displays. This is directly related to a power transfer unit (ptu) issue. There was a recall issued in January of 2025 (recall 01c). However, I am being told that my VIN is not covered under this recall. I contacted the manufacturer (Jeep) and there were not able to give me a reason why the 01c recall does not cover my vehicle. The NHTSA referred me to the manufacturer. But I keep getting the runaround and nobody is providing me a clear answer on this issue.

My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this ptu fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.

See all problems of the 2017 Jeep Cherokee 🔎.

Driving from pittsburgh to philadelphia, then to DC, then va, power steering service show up and caused my Jeep hard to turning. Completely unexpected. I just got them 2 month ago.

Vehicle was driving and working just as it should, up until two mornings ago, I start the Jeep, shifted into gear and it got stuck in neutral. Service parking brake came on, traction control claims to be on even after pushing the button a couple different times to try and disengage it, odometer flashes when car is fully on(not in acc mode), check engine light is on. Battery was recently replaced and is good so it’s not the battery. Jeep still starts, but is still stuck in neutral as of yesterday morning(9-23-2025).

Power transfer unit broken. Not a recall but reported on many Jeeps.

See all problems of the 2020 Jeep Cherokee 🔎.

Brought to dealer to evaluate for loud popping in/out of park, clunking and grinding noises on accelaration and stops. Dealer determined it was the ptu. Was told it is covered under warranty, but the part is on backorder for 3 months, so I'm still waiting. I'm unsure if safe to drive. Seems like a known issue with ealier models of Jeep Cherokee, likely issue with 2020s as well.

Svc 4wd.

See all problems of the 2021 Jeep Cherokee 🔎.

Ptu power transfer case. Service ptu light came on. We had the Jeep dealership read the code and informed us that we needed to replace the ptu power transfer case. They said that it can be dangerous if completely going out because it can cause sudden loss of power. Afaulty power transfer unit (ptu) is dangerous in a Jeep because it can cause a sudden loss of drive power, increase the risk of a crash, or lead to a rollaway incident when the vehicle is parked. Jeep has issued multiple recalls for ptu-related issues, particularly for some Cherokee models, due to potential manufacturing defects that can lead to transmission failure however the year of my Jeep is not included but it is the same issue that is currently recalled. I was also told that the ptu is on backorder because of the recall. It is on backorder for longer than 45 days. Why isn’t my Jeep included in the recall?.

I own a Jeep Cherokee 2018 ( [xxx] ) it has less then 60k miles on it. The dashboard recently - 4wd system unavailable" lit up and remains lit. I took to non dealer for diagnosis- stated it is a known issue in Jeep Cherokee, transfer case internal failure. I verified online there is a recall for faulty power transfer (25v011000. ) but my VIN is not reflected. I believe my VIN should be included in the recall and was omitted. What can I do to have it reviewed and added to the recall list? I app;reciate your assistance. Thank you!!! [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2018 Jeep Cherokee 🔎.

Power transfer unit (ptu) failure with "service 4wd" message with "transmission service" message. Unfortunately, my car is not part of the recall but it is a similar issue.

See all problems of the 2016 Jeep Cherokee 🔎.

I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt like I had been hit from behind. I pulled over to check out my car but nothing seemed wrong. The exact same thing happened about 2 1/2 months prior to this incident the jolt was so much so that my head hit the headrest hard enough to cause a headache for several hours.

I have already received the official recall notice, but I have been told by both my local mechanic and fca representatives that there is still no remedy available. In the meantime, my vehicle is exhibiting exactly the defect described in the recall and is now unsafe to drive. Here is my experience: in early 2024, while running errands, I stopped at a red light before making a left turn. When the light turned green, the car would not move forward. I had to turn on my blinkers while other drivers were honking. I panicked, tried turning the car off and on, and eventually it moved again. This same issue has happened four other times since then. Most recently, on 8/22/25 the car left me stranded in a grocery store parking lot. It was full of groceries, making multiple alert sounds, and would not start. My cousin had to leave what he was doing to try to jump it; when that didn’t work my brother and nephew went to buy a new battery. When they returned, the car started on its own and we returned the battery. We took the vehicle to our local autozone to run tests in which it passed all. Since that day, every time I turn the car on it stalls momentarily before starting. I have also called certified Jeep dealers in my area who have stated the parts are unavailable and there is no eta on their availability.

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. For 8 months? "parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a ptu. If ptu failure is confirmed by software, fca us will replace the ptu for all impacted customers experiencing messaging related to the defect to replace the ptu. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a canadian dealer to confirm what we are potentially driving down our busy highways?.

This Jeep suddenly started smoking while driving. Driver immediately pulled over and noticed oil all over on ground. Towed to mechanic and the transfer case has a large crack and the rear differential is bad. Repairs exceeding $4000. Also, on a regular basis the car loses power while driving. Driver has to pull over and restart car. This has not been fixed yet. Not sure what it is. Both issues are known issues for Jeep Cherokees and also this year Jeep. Yet there is no recall for this VIN number. The costs for fixing this and the dangers are unacceptable. Scared about the power loss and not sure what my mechanic will find. This car should be included in the recalls for both issues. I am super disappointed in Jeep. I filed a report with Jeep cares and will also be contacting the attorney general and a consumer attorney. These issues need to be included in the existing recalls for this VIN number. Also, mechanic had to get a refurbished transfer case because there is a backlog of new transfer cases. Clearly this is a big issue.

Less then 120000 miles and rear differential unit had to be replaced, and now roughly 158000 miles and now front differential unit has to be replaced.

See all problems of the 2014 Jeep Cherokee 🔎.

Service shifter warning light comes on.

2020 vehicle is having ptu issues but not on recall. 2017-2019 models had a recall for same issue.

The car shut off again in the middle of the road, this really needs to be addressed.

What component or system failed or malfunctioned, and is it available for inspection upon request? unknown; believe it may be something with the suspension or possibly the transmission. Their is a chirping sound when making a low speed (15 mph or so) turn more prominent when making turn up a hill. Sounds can also sometimes be replicated when letting off the accelerator and getting back on it again which is why I believe may be a transmission issue. How was your safety or the safety of others put at risk? unknown has the problem been reproduced or confirmed by a dealer or independent service center? it has not yet been reported. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I did have the service awd light illuminate a while ago but it shut off when vehicle was restarted.

My 2019 Jeep Cherokee latitude plus is currently inoperable due to a failed power transfer unit (ptu). The local authorized Jeep dealership confirmed that the ptu has failed and that the replacement part is no longer being manufactured or available anywhere in the u. S. This is a well known defect for this type of vehicle. The dealership informed me that there is no repair option at this time and that there is no timeline for when my vehicle may eventually be added to the recall batch list. Stellantis customer care has acknowledged the problem but denied my request for a buyback, citing vehicle mileage and age, even though the defect renders the car unsafe and undrivable. The ptu failure can cause a sudden and total loss of power to the wheels while driving, which poses a significant safety risk to the driver and others on the road. Before the complete failure, I noticed grinding noises, steering wheel jerking during acceleration, and the vehicle would not shift gears. The failure was confirmed by the dealer, and the vehicle remains at their facility. I am requesting that Jeep or stellantis provide a dealer-assisted trade credit (trade assist or goodwill adjustment) to help me transition into a functional vehicle. I continue to make loan payments on a vehicle that cannot be driven or repaired through no fault of my own. This situation leaves me stranded with a financed vehicle that is unsafe, unrepairable, and unsupported by the manufacturer.

Engine warning light came on. Bloomington Chrysler Jeep repair shop said the active grill shutter connector wasn't working. This can cause engine overheating and damage and possibly a fire. I did not have this happen, as I caught it early.

I have a 2019 Jeep Cherokee, on August 6th around 545am, while on highway 70e in maryland, my transfer case completely seperated itself (per repair shop). I immediately pulled over, there was lots of smoke. Roadside assistance towed my vehicle to repair shop. Repair shop and Jeep dealership have told me that the transfer case won't be in for approximately 2 months, due to the large quantity on order for the 2019 Jeep recall, however my VIN was not on this recall and clearly this is a known issue. Since this is a known issue, and so many being on order, why is my VIN not apart of the recall and since it just completely separated causing a huge sudden safety issue, what needs to be done to add this to the recall?.

Need new transfer case. Why isn’t my Jeep under a recall for this problem - when so many other 2017 Jeeps are ?.

Subject: urgent safety concern – 2016 Jeep Cherokee gear shifting issue good morning, I am writing to report a serious safety concern with my 2016 Jeep Cherokee. I have been experiencing persistent issues with the gear shifter and transmission that I believe may be related to a known defect or may warrant investigation under a recall. The gear shifter frequently locks up and does not change gears properly. It stays in the wrong gear for an extended period—both when going uphill and downhill—before finally shifting, often accompanied by a loud noise. In some cases, the gear becomes stuck entirely, forcing me to take my foot off the accelerator. This delay in shifting poses a significant risk, especially in traffic, as I temporarily lose control of the vehicle's speed. During these moments, pressing the accelerator has no effect, which could easily lead to a dangerous situation. While the vehicle is still drivable, it consistently displays warning indicators suggesting a serious issue that needs professional attention. These problems are ongoing and seem to be getting worse over time. Given the safety implications, I am requesting that Jeep investigate this matter urgently and confirm whether my vehicle is subject to any active recalls or technical service bulletins (tsbs). If not, I would still appreciate guidance on how to resolve this as soon as possible, as I am concerned for my safety and that of others on the road. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, [xxx] [xxx] email [xxx] VIN# [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Delamination of the console screen. Due to this delamination the vehicle has "ghost" called s. O. S. (911) and other people multiple times. It frequently changes radio stations (not a big deal) while driving on the highway has put the rear view camera on screen randomly. Which has been a very scary distraction. It has also changed from a/c to heat (also not a big deal) the biggest safety issues are the dialing of 911 and the rear view camera turning on. This will happen even if I turn off the screen completely. I have brought this by a dealer. They say it is a common issue. I have also brought it by a private auto mechanic. They also say it is common, but that its not usually as bad. I first noticed the delamination when I purchased the vehicle at a dealer, I thought it was just the screen protector lifting. It has progressively gotten worse. There are multiple reports on this when I have googled the issue. There have been multiple times this has happened. I will put the most recent of dates, because that was the worst, and I haven't driven it since, since I'm afraid of having an accident.

Vehicle experienced a sudden no-start condition in July 2025 after being parked for ~2 weeks. Engine cranked briefly, then shut off and displayed a red immobilizer warning. Obd-ii scans showed bcm memory faults (b22a9), immobilizer lockout (p0513), can-c bus communication errors, and repeated low-voltage codes. Dealer replaced pcm (~$1,550) but vehicle still inoperative. Dealer then determined bcm (body control module, part #68141881aj) failed, but part has been discontinued by mopar and is unavailable nationwide. Used bcms are VIN-locked, leaving no authorized repair path. Vehicle is also subject to NHTSA recall 23v338000 (power liftgate module electrical short / parasitic drain). My vehicle showed repeated low-voltage events consistent with this defect, which likely corrupted the bcm and immobilizer system. Dealer confirmed recall parts are still backordered. As a result, a 2014 Jeep Cherokee with only ~32,000 miles has been rendered permanently inoperable due to discontinued safety-critical electronics. The defect creates a substantial safety risk because electrical shorts can occur while parked or driving, and owners are left without remedy.

Car shuts off, once while in the middle of a turn almost went off road and couldn’t use brake or turn wheel. There were three other times it shut off at red lights and I have to put car in park and press the start button. Two of those times car had just started with oil light, was told that it is linked to the oil and to always keep it full until recall is issued. However yesterday on my way to work with full oil it shut off again. I then did my regular way to fix it and kept driving to work, out of nowhere my car starts only being able to drive up to 29 miles per hour I’m just about to get on the highway so I pull over and have to shut off again fixing the problem. This seems incredibly dangerous due to it also when having this shut off issue a notice on my car says service 4wd unavailable. We live in new england the snow can be pretty bad. This car feels unsafe, I hope you realize this model has many issues and will address them, thank you!.

Transmission issue, vehicle bucks or jolts when accelerating appears there is a recall for this but my VIN shows I am not recalled but other 2015 Jeep Cherokees were affected. How can I get this fixed since it was a recall? cooling goes in and out. This was a recall and it said it was repaired back in 2015 but since 2015 the year I bought the car, I have experienced cooling issues. I bought my car brand new.