Equipment Problems of Jeep Cherokee - part 1

Vehicle was driving and working just as it should, up until two mornings ago, I start the Jeep, shifted into gear and it got stuck in neutral. Service parking brake came on, traction control claims to be on even after pushing the button a couple different times to try and disengage it, odometer flashes when car is fully on(not in acc mode), check engine light is on. Battery was recently replaced and is good so it’s not the battery. Jeep still starts, but is still stuck in neutral as of yesterday morning(9-23-2025).

See all problems of the 2015 Jeep Cherokee 🔎.

Svc 4wd.

See all problems of the 2021 Jeep Cherokee 🔎.

Ptu power transfer case. Service ptu light came on. We had the Jeep dealership read the code and informed us that we needed to replace the ptu power transfer case. They said that it can be dangerous if completely going out because it can cause sudden loss of power. Afaulty power transfer unit (ptu) is dangerous in a Jeep because it can cause a sudden loss of drive power, increase the risk of a crash, or lead to a rollaway incident when the vehicle is parked. Jeep has issued multiple recalls for ptu-related issues, particularly for some Cherokee models, due to potential manufacturing defects that can lead to transmission failure however the year of my Jeep is not included but it is the same issue that is currently recalled. I was also told that the ptu is on backorder because of the recall. It is on backorder for longer than 45 days. Why isn’t my Jeep included in the recall?.

I own a Jeep Cherokee 2018 ( [xxx] ) it has less then 60k miles on it. The dashboard recently - 4wd system unavailable" lit up and remains lit. I took to non dealer for diagnosis- stated it is a known issue in Jeep Cherokee, transfer case internal failure. I verified online there is a recall for faulty power transfer (25v011000. ) but my VIN is not reflected. I believe my VIN should be included in the recall and was omitted. What can I do to have it reviewed and added to the recall list? I app;reciate your assistance. Thank you!!! [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2018 Jeep Cherokee 🔎.

Power transfer unit (ptu) failure with "service 4wd" message with "transmission service" message. Unfortunately, my car is not part of the recall but it is a similar issue.

See all problems of the 2016 Jeep Cherokee 🔎.

I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt like I had been hit from behind. I pulled over to check out my car but nothing seemed wrong. The exact same thing happened about 2 1/2 months prior to this incident the jolt was so much so that my head hit the headrest hard enough to cause a headache for several hours.

See all problems of the 2020 Jeep Cherokee 🔎.

I have already received the official recall notice, but I have been told by both my local mechanic and fca representatives that there is still no remedy available. In the meantime, my vehicle is exhibiting exactly the defect described in the recall and is now unsafe to drive. Here is my experience: in early 2024, while running errands, I stopped at a red light before making a left turn. When the light turned green, the car would not move forward. I had to turn on my blinkers while other drivers were honking. I panicked, tried turning the car off and on, and eventually it moved again. This same issue has happened four other times since then. Most recently, on 8/22/25 the car left me stranded in a grocery store parking lot. It was full of groceries, making multiple alert sounds, and would not start. My cousin had to leave what he was doing to try to jump it; when that didn’t work my brother and nephew went to buy a new battery. When they returned, the car started on its own and we returned the battery. We took the vehicle to our local autozone to run tests in which it passed all. Since that day, every time I turn the car on it stalls momentarily before starting. I have also called certified Jeep dealers in my area who have stated the parts are unavailable and there is no eta on their availability.

See all problems of the 2019 Jeep Cherokee 🔎.

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. For 8 months? "parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a ptu. If ptu failure is confirmed by software, fca us will replace the ptu for all impacted customers experiencing messaging related to the defect to replace the ptu. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a canadian dealer to confirm what we are potentially driving down our busy highways?.

This Jeep suddenly started smoking while driving. Driver immediately pulled over and noticed oil all over on ground. Towed to mechanic and the transfer case has a large crack and the rear differential is bad. Repairs exceeding $4000. Also, on a regular basis the car loses power while driving. Driver has to pull over and restart car. This has not been fixed yet. Not sure what it is. Both issues are known issues for Jeep Cherokees and also this year Jeep. Yet there is no recall for this VIN number. The costs for fixing this and the dangers are unacceptable. Scared about the power loss and not sure what my mechanic will find. This car should be included in the recalls for both issues. I am super disappointed in Jeep. I filed a report with Jeep cares and will also be contacting the attorney general and a consumer attorney. These issues need to be included in the existing recalls for this VIN number. Also, mechanic had to get a refurbished transfer case because there is a backlog of new transfer cases. Clearly this is a big issue.

Less then 120000 miles and rear differential unit had to be replaced, and now roughly 158000 miles and now front differential unit has to be replaced.

See all problems of the 2014 Jeep Cherokee 🔎.

Service shifter warning light comes on.

2020 vehicle is having ptu issues but not on recall. 2017-2019 models had a recall for same issue.

The car shut off again in the middle of the road, this really needs to be addressed.

What component or system failed or malfunctioned, and is it available for inspection upon request? unknown; believe it may be something with the suspension or possibly the transmission. Their is a chirping sound when making a low speed (15 mph or so) turn more prominent when making turn up a hill. Sounds can also sometimes be replicated when letting off the accelerator and getting back on it again which is why I believe may be a transmission issue. How was your safety or the safety of others put at risk? unknown has the problem been reproduced or confirmed by a dealer or independent service center? it has not yet been reported. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I did have the service awd light illuminate a while ago but it shut off when vehicle was restarted.

Engine warning light came on. Bloomington Chrysler Jeep repair shop said the active grill shutter connector wasn't working. This can cause engine overheating and damage and possibly a fire. I did not have this happen, as I caught it early.

I have a 2019 Jeep Cherokee, on August 6th around 545am, while on highway 70e in maryland, my transfer case completely seperated itself (per repair shop). I immediately pulled over, there was lots of smoke. Roadside assistance towed my vehicle to repair shop. Repair shop and Jeep dealership have told me that the transfer case won't be in for approximately 2 months, due to the large quantity on order for the 2019 Jeep recall, however my VIN was not on this recall and clearly this is a known issue. Since this is a known issue, and so many being on order, why is my VIN not apart of the recall and since it just completely separated causing a huge sudden safety issue, what needs to be done to add this to the recall?.

Subject: urgent safety concern – 2016 Jeep Cherokee gear shifting issue good morning, I am writing to report a serious safety concern with my 2016 Jeep Cherokee. I have been experiencing persistent issues with the gear shifter and transmission that I believe may be related to a known defect or may warrant investigation under a recall. The gear shifter frequently locks up and does not change gears properly. It stays in the wrong gear for an extended period—both when going uphill and downhill—before finally shifting, often accompanied by a loud noise. In some cases, the gear becomes stuck entirely, forcing me to take my foot off the accelerator. This delay in shifting poses a significant risk, especially in traffic, as I temporarily lose control of the vehicle's speed. During these moments, pressing the accelerator has no effect, which could easily lead to a dangerous situation. While the vehicle is still drivable, it consistently displays warning indicators suggesting a serious issue that needs professional attention. These problems are ongoing and seem to be getting worse over time. Given the safety implications, I am requesting that Jeep investigate this matter urgently and confirm whether my vehicle is subject to any active recalls or technical service bulletins (tsbs). If not, I would still appreciate guidance on how to resolve this as soon as possible, as I am concerned for my safety and that of others on the road. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, [xxx] [xxx] email [xxx] VIN# [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Delamination of the console screen. Due to this delamination the vehicle has "ghost" called s. O. S. (911) and other people multiple times. It frequently changes radio stations (not a big deal) while driving on the highway has put the rear view camera on screen randomly. Which has been a very scary distraction. It has also changed from a/c to heat (also not a big deal) the biggest safety issues are the dialing of 911 and the rear view camera turning on. This will happen even if I turn off the screen completely. I have brought this by a dealer. They say it is a common issue. I have also brought it by a private auto mechanic. They also say it is common, but that its not usually as bad. I first noticed the delamination when I purchased the vehicle at a dealer, I thought it was just the screen protector lifting. It has progressively gotten worse. There are multiple reports on this when I have googled the issue. There have been multiple times this has happened. I will put the most recent of dates, because that was the worst, and I haven't driven it since, since I'm afraid of having an accident.

Vehicle experienced a sudden no-start condition in July 2025 after being parked for ~2 weeks. Engine cranked briefly, then shut off and displayed a red immobilizer warning. Obd-ii scans showed bcm memory faults (b22a9), immobilizer lockout (p0513), can-c bus communication errors, and repeated low-voltage codes. Dealer replaced pcm (~$1,550) but vehicle still inoperative. Dealer then determined bcm (body control module, part #68141881aj) failed, but part has been discontinued by mopar and is unavailable nationwide. Used bcms are VIN-locked, leaving no authorized repair path. Vehicle is also subject to NHTSA recall 23v338000 (power liftgate module electrical short / parasitic drain). My vehicle showed repeated low-voltage events consistent with this defect, which likely corrupted the bcm and immobilizer system. Dealer confirmed recall parts are still backordered. As a result, a 2014 Jeep Cherokee with only ~32,000 miles has been rendered permanently inoperable due to discontinued safety-critical electronics. The defect creates a substantial safety risk because electrical shorts can occur while parked or driving, and owners are left without remedy.

Car shuts off, once while in the middle of a turn almost went off road and couldn’t use brake or turn wheel. There were three other times it shut off at red lights and I have to put car in park and press the start button. Two of those times car had just started with oil light, was told that it is linked to the oil and to always keep it full until recall is issued. However yesterday on my way to work with full oil it shut off again. I then did my regular way to fix it and kept driving to work, out of nowhere my car starts only being able to drive up to 29 miles per hour I’m just about to get on the highway so I pull over and have to shut off again fixing the problem. This seems incredibly dangerous due to it also when having this shut off issue a notice on my car says service 4wd unavailable. We live in new england the snow can be pretty bad. This car feels unsafe, I hope you realize this model has many issues and will address them, thank you!.

Transmission issue, vehicle bucks or jolts when accelerating appears there is a recall for this but my VIN shows I am not recalled but other 2015 Jeep Cherokees were affected. How can I get this fixed since it was a recall? cooling goes in and out. This was a recall and it said it was repaired back in 2015 but since 2015 the year I bought the car, I have experienced cooling issues. I bought my car brand new.

The ptu needs to be replaced at 83,000 miles. A message appeared on the dashboard and a diagnostic by a dealership confirmed it is the ptu.

I was driving and my service 4wd light came on. Took vehicle to dealership I bought it from and they done a test on it. It came back saying ptu , power transfer unit went out on it. This is what engages the 4 wd in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my VIN number wasn't on list. I called Chrysler Jeep and was told the same story that my VIN wasn't on list . I did receive a case number of [xxx]. I then contacted the ohio attorney general’s office in columbus ohio and they contacted Chrysler Jeep and got no where with them as well and was told my vehicle VIN number isnt on recall list. I was given a case number there [xxx] and then was told to contact you. The dealership ordered the part for my Jeep but they said its not available right now and they dont know when it will come in. Its gonna cost me $3989. 24 + tax to repair it if or when the part comes in. If theres problems getting the part to fix my vehicle, wouldnt it appear that Chrysler knows the parts are going bad in the vehicles including all VIN numbers instead of just a certain VIN number ??? information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2017 Jeep Cherokee 🔎.

I am writing to express my deep frustration and concern regarding the unresolved recall on my Jeep vehicle, which has rendered it unsafe and undrivable. Despite my repeated efforts, I have received no meaningful support or communication from stellantis. Here are the details: recall status: the vehicle is subject to an open recall (issued in January 2025), for which a remedy is still unavailable. Dealership diagnosis: on or around July 15, 2025, I took my vehicle to a certified Jeep dealership due to warning messages and irregular driving behavior. The dealership confirmed the vehicle is exhibiting symptoms directly associated with the recall and advised me to park the vehicle immediately for safety reasons. Stellantis communication breakdown: I contacted stellantis on July 15, 2025, and was informed a case manager would reach out. As of today, I have received no follow-up communication. When I attempt to call, I am either disconnected or transferred to a voicemail with no response. There is no direct way to reach the case manager, and I am forced to call repeatedly with no resolution. Impact on my life: I have been without a vehicle since July 15. I rely on my car to get to work, transport my children, and attend medical appointments. I am still responsible for monthly car payments and insurance on a vehicle that I cannot safely operate. Given the safety risk and financial burden, I am formally requesting immediate assistance in the form of a loaner vehicle or rental coverage until a recall remedy is available and the vehicle is repaired.

I purchased a used 2017 Jeep Cherokee trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of park or into drive. It began rolling forward while supposedly in park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but I have not had the second failure diagnosed due to lack of trust in the dealership's work. The issues are plainly visible and reproducible. The vehicle has not been inspected by the manufacturer or insurance representatives. I have filed complaints with the new york attorney general, dmv, and bbb. I later discovered that an open NHTSA safety recall on the powertrain was issued before the date of sale, but the dealership had me sign a document stating there were no recalls and failed to disclose this recall entirely. I am working with a lawyer and seeking resolution through consumer protection laws and formal complaints.

The automatic start stop system shows failed.

I believe this is an issue with the parking brake module. The vehicle tries to shutdown or stalls while driving (in my case at 60 mph on highway). It literally loses power and I get the disabled parking brake warning on dashboard. Losing driving power and stalling while moving at that speed has been very dangerous and life threatening. When I start the vehicle it acts as if the parking brake is engaged even though it is not.

I’ve went to get my car inspected and it shows 1 recall for “in-use nox - catalyst efficiency” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, carmax can’t repair it for free and charging over $100 for a diagnostic alone.

My 2019 Jeep Cherokee 2. 4l engine is consuming an excess amount of oil. I took it to the dealership and the only solution I was given was to replace my entire engine. I looked up recalls for this, there are none. Never received anything from Jeep like other people online have regarding excess oil consumption. I have to now get oil changes every 1,500 miles… the oil light doesn’t come on, instead, every time I go to make a turn. The car turns off while driving or stalls. Very dangerous.

Service shifter alert.

Svc 4wd light turned on. Dealership said it may be ptu issue and would cost $1400 just to diagnose, not fix. This is a known issue for Jeep Cherokee 2017-2019. Mine is 2020 with less than 50k miles on it.

Component: power transfer unit (ptu). Jeep has issued a recall for the same year and model as my 2019 Cherokee, but my VIN is not included in the recall. However, the power transfer unit is failing as verified by the Jeep dealership. This appears to be a manufacturing defect identical to those listed under the recall. The warning that lead me to take it to the shop said 4wd not available service required. I would like my vehicle to be added to the recall list for this issue. Nhtsa campaign number: 25v011. Jeep’s own number for this recall is 01c.

The service shifter light keeps coming on, but it goes off sometimes when I restart. Every time I ask someone to check it out, they say there's nothing to see unless it is on. I don't want this to cause any problems with the car. How am I supposed to have it looked at when it is not on all the time. I have a picture of it and I am still refused service for it.

Svc 4wd light came on. Took it to Jeep dealership to have them look at it. Ptu "power transfer unit" is bad. Got a second opinion at an automotive repair shop, they too diagnosed ptu is bad. Repair shop printed a safety recall with our vehicles VIN number. Went back to Jeep with the safety recall paperwork and Jeep won't honor the safety recall.

Vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.