Equipment Problems of Jeep Cherokee - part 2

The ptu needs to be replaced at 83,000 miles. A message appeared on the dashboard and a diagnostic by a dealership confirmed it is the ptu.

See all problems of the 2019 Jeep Cherokee 🔎.

I was driving and my service 4wd light came on. Took vehicle to dealership I bought it from and they done a test on it. It came back saying ptu , power transfer unit went out on it. This is what engages the 4 wd in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my VIN number wasn't on list. I called Chrysler Jeep and was told the same story that my VIN wasn't on list . I did receive a case number of [xxx]. I then contacted the ohio attorney general’s office in columbus ohio and they contacted Chrysler Jeep and got no where with them as well and was told my vehicle VIN number isnt on recall list. I was given a case number there [xxx] and then was told to contact you. The dealership ordered the part for my Jeep but they said its not available right now and they dont know when it will come in. Its gonna cost me $3989. 24 + tax to repair it if or when the part comes in. If theres problems getting the part to fix my vehicle, wouldnt it appear that Chrysler knows the parts are going bad in the vehicles including all VIN numbers instead of just a certain VIN number ??? information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2017 Jeep Cherokee 🔎.

I am writing to express my deep frustration and concern regarding the unresolved recall on my Jeep vehicle, which has rendered it unsafe and undrivable. Despite my repeated efforts, I have received no meaningful support or communication from stellantis. Here are the details: recall status: the vehicle is subject to an open recall (issued in January 2025), for which a remedy is still unavailable. Dealership diagnosis: on or around July 15, 2025, I took my vehicle to a certified Jeep dealership due to warning messages and irregular driving behavior. The dealership confirmed the vehicle is exhibiting symptoms directly associated with the recall and advised me to park the vehicle immediately for safety reasons. Stellantis communication breakdown: I contacted stellantis on July 15, 2025, and was informed a case manager would reach out. As of today, I have received no follow-up communication. When I attempt to call, I am either disconnected or transferred to a voicemail with no response. There is no direct way to reach the case manager, and I am forced to call repeatedly with no resolution. Impact on my life: I have been without a vehicle since July 15. I rely on my car to get to work, transport my children, and attend medical appointments. I am still responsible for monthly car payments and insurance on a vehicle that I cannot safely operate. Given the safety risk and financial burden, I am formally requesting immediate assistance in the form of a loaner vehicle or rental coverage until a recall remedy is available and the vehicle is repaired.

I purchased a used 2017 Jeep Cherokee trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of park or into drive. It began rolling forward while supposedly in park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but I have not had the second failure diagnosed due to lack of trust in the dealership's work. The issues are plainly visible and reproducible. The vehicle has not been inspected by the manufacturer or insurance representatives. I have filed complaints with the new york attorney general, dmv, and bbb. I later discovered that an open NHTSA safety recall on the powertrain was issued before the date of sale, but the dealership had me sign a document stating there were no recalls and failed to disclose this recall entirely. I am working with a lawyer and seeking resolution through consumer protection laws and formal complaints.

The automatic start stop system shows failed.

See all problems of the 2016 Jeep Cherokee 🔎.

I believe this is an issue with the parking brake module. The vehicle tries to shutdown or stalls while driving (in my case at 60 mph on highway). It literally loses power and I get the disabled parking brake warning on dashboard. Losing driving power and stalling while moving at that speed has been very dangerous and life threatening. When I start the vehicle it acts as if the parking brake is engaged even though it is not.

See all problems of the 2014 Jeep Cherokee 🔎.

I’ve went to get my car inspected and it shows 1 recall for “in-use nox - catalyst efficiency” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, carmax can’t repair it for free and charging over $100 for a diagnostic alone.

My 2019 Jeep Cherokee 2. 4l engine is consuming an excess amount of oil. I took it to the dealership and the only solution I was given was to replace my entire engine. I looked up recalls for this, there are none. Never received anything from Jeep like other people online have regarding excess oil consumption. I have to now get oil changes every 1,500 miles… the oil light doesn’t come on, instead, every time I go to make a turn. The car turns off while driving or stalls. Very dangerous.

Service shifter alert.

Svc 4wd light turned on. Dealership said it may be ptu issue and would cost $1400 just to diagnose, not fix. This is a known issue for Jeep Cherokee 2017-2019. Mine is 2020 with less than 50k miles on it.

See all problems of the 2020 Jeep Cherokee 🔎.

Component: power transfer unit (ptu). Jeep has issued a recall for the same year and model as my 2019 Cherokee, but my VIN is not included in the recall. However, the power transfer unit is failing as verified by the Jeep dealership. This appears to be a manufacturing defect identical to those listed under the recall. The warning that lead me to take it to the shop said 4wd not available service required. I would like my vehicle to be added to the recall list for this issue. Nhtsa campaign number: 25v011. Jeep’s own number for this recall is 01c.

The service shifter light keeps coming on, but it goes off sometimes when I restart. Every time I ask someone to check it out, they say there's nothing to see unless it is on. I don't want this to cause any problems with the car. How am I supposed to have it looked at when it is not on all the time. I have a picture of it and I am still refused service for it.

Svc 4wd light came on. Took it to Jeep dealership to have them look at it. Ptu "power transfer unit" is bad. Got a second opinion at an automotive repair shop, they too diagnosed ptu is bad. Repair shop printed a safety recall with our vehicles VIN number. Went back to Jeep with the safety recall paperwork and Jeep won't honor the safety recall.

Vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.

Ptu.

On may 25, 2025 I was leaving a nebraska residence to return to montana. During the trip I had to stop on the highway because the lift gate released and flew open at 55 mph. At that time I pulled over and the gate would not close. I tried several times to close it and so did other drivers who stopped to help me. At that time the resolution was to disconnect the battery and then reconnect. This helped. Upon returning home there was discussion with other drivers on my policy that stated they have had the same issue on prior dates in the last 6 months. The lift gate mechanism has been recalled and replaced on this vehicle on two occasions but the latching mechanism is the issue for this vehicle. To unlatch while in transit and not relatch make it a hazard. Conversations with local shops do not result in a resolution.

See all problems of the 2015 Jeep Cherokee 🔎.

I was driving one day and stopped at a stop light. I go to accelerate as the light changes, the vehicle moves forward a little then stops moving. The battery stayed on but it would no longer move or rev. So I was left stranded in the middle of the stop light. Thankfully a cop came by and helped me push to a safer spot. I then had to have the vehicle towed to the nearest pepboys. After their initial inspection they were thinking it was a transmission issue but they do not work on them there so I then had to get it towed again to my house until I could figure out what I should do. After my own investigation then later confirming with the Jeep dealership, we’ve determined the symptoms are related to the defective part. I’ve called several times to the manufacturer and recall team and both can only offer an apology and that nobody knows anything right now. Thanfully the dealership on their own offered me a loaner vehicle. But the manufacturer isn’t proving much assistance. I still owe on paying this Jeep so this has not only put my safety at risk but also is impacting me finally and trying to make a living. How can I pay for a vehicle that doesn’t work and nobody knows how they will fix it. . This is ridiculous and something needs to happen.

The infotainment screen in my 2019 Jeep Cherokee intermittently shuts off while driving. This occurs unexpectedly and has happened multiple times, sometimes while using navigation or the backup camera. On several occasions, the screen has turned completely blue and remained unresponsive for several minutes. The screen controls audio, climate, and safety features, and its failure creates distractions and limits access to key vehicle functions. This issue occurs randomly and has not been resolved. I brought the vehicle to a dealership, and was told that unless there is a recall, there is little they can do beyond basic troubleshooting. I have not received any warning messages or error codes related to this issue. The problem appears to stem from either a software malfunction or a hardware issue with the uconnect system. The component is available for inspection upon request. This screen failure impacts visibility and access to controls, creating a potential safety risk.

We received the warning light "service 4wd" on may 21, 2025. Our mechanic scanned it on may 27, 2025 and got code c14a7-97 which is for the ptu. This problem has been recalled on certain 2017-2019 Jeep Cherokee's but our 2018 vehicle is not included in the recall, even though we are experiencing the exact same issue as the recalled vehicles. According to reports this issue can cause a loss of power and cause the vehicle to crash without warning. The NHTSA recall number is 25v011000.

See all problems of the 2018 Jeep Cherokee 🔎.

I was driving and making a right hand turn my car just shut off I was in drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.

Several times while sitting at a red light or stop sign, the emergency brake automatically engaged and the vehicle wouldn't move. All three times, before I could put the vehicle in park and crank it back up, the traffic behind me was honking and trying to go around me - which could have caused a wreck. Just this morning, while driving to work, my vehicle died while I was going about 55mph. The dash dinged, an error message that said vehicle not in park flashed on the dash screen, then all of the dash lights lit up like christmas. Then my vehicle died - I had no power. After about 3 seconds, all of the lights went out except for the check engine and the battery light. The speedometer and the rpms immediately dropped to 0, but the vehicle was still moving. I was on a road with no shoulder and traffic behind me and I had to pull over in someone's yard to get out of the way of the traffic. That was very scary and could have killed me if I had been on the interstate or a busier highway. When I was able to safely pull off the main road, I put it in park, and it cranked right up and the dash lights went away. I am having to put it in the shop because I am too scared to drive it anymore. This problem really needs to be addressed as it is all over the internet. There are a lot of consumers dealing with this same issue.

Vehicle suddenly loss power while driving and not accelerating properly. Had vehicle to stop stopped while driving and message appear where I had to put car in park before I could move again. I continue to have acceleration issues.

Ptu unit having same issues as other Jeeps with recalls.

It says service shifter and then every gear lights up meaning park,drive,reverse and netural are all lit.

I recently had a svc 4wd light come on in my 2020 Jeep Cherokee which has 75,750 miles. Then while driving a warning light kept coming on telling me that the 4wd service is unavailable and to service 4wd. Well - I took it to the dealership and was told that the ptu needed to be replaced and that unfortunately it was not covered under a recall because it only covered the years 2017 - 2019 and some 2020 Cherokees. I feel that this ptu that is defective should have a recall issued for the 2020 year as well since it's unrealistic to think that the ptu would fail on a vehicle that has only had the 4wd even used maybe five times in a 4 1/2 year span. I would like you to check into this issue that I feel should be a recall and would/could cause serious accidents due to sudden loss of power, or ability to move vehicle due to transmission failures. I feel that Jeep/Chrysler knows about this issue and have been slowly issuing recalls, beginning from 2014, then 2016 and then 2017-2019 and now I feel the 2020 and possibly later years should be covered. I was at the dealership 4/30/25. At this time I cannot afford to repair this ptu issue and am taking a chance to continue to drive my vehicle since mechanically it is working right now - just providing me with the warning lights/beeps. Please look into this and advise.

The stop start system has been malfunctioning ever since shortly after I purchased the car. When I purchased the car, my father and I asked for a printout of the carfax history to ensure we weren't buying a '"lemon". There was no information reflecting that the 2019 Jeep Cherokee lattitude 2. 4 2wd had been serviced for anything other than routine car maintenance. The carfax reflected that the previous owner took care of the car, propelling us to seal the deal, otherwise we would've kept looking if there were any found issues. It wasn't until I attempted to get my car serviced at gettel the first time it malfunctioned that I learned it had been brought to their service department numerous times before it even reached 100 miles. They refused to work on it because the warranty had just expired recently, not even a whole year after buying the car (of course) and handed me a piece of paper with the recalls and services regarding the stop/start system. At this point I had to just repair it myself. Fast forward to the second time it malfunctioned: I was in traffic and preparing to slow down to turn when the wheels, brakes, and steering locked up, parking brake turned on and the whole car shut off causing a small collision. The other driver understood what happened and claimed the same thing happened to his wife, therefore he hates stop/start vehicles. He made me promise to never buy another electrical car, charged it to the game and drove away. Fast forward again to currently, now the third time my car broke down: while sitting at a light, it was still running, but as I lifted my foot from the brake pedal the car shut down. There was no indication of anything wrong with the car (s. N. None of the lights on the dash have ever lit up since I bought it). I contacted gettel via google review and now they want to do something about this death trap they sold me because I made my situation public. P. S. When I search my VIN# on this site, a completely different car pops up?.

Power transfer unit 4 wheel drive system ptu motor component system operation obstructed or blocked.

Just got gas, stopped at the gym, started Jeep, drove out of parking lot then the Jeep randomly went into neutral and dash said vehicle needed to be put in park to shift gears, I put it in park, then into drive and didn't shift into gear, put it in park, turned off the Jeep, then didn't want to start, after 3rd try it started and shifted into gear. Drove it for about 2 miles, parked at a store, let it set for 20 mins, first try didn't want to start, second try it did. Been driving fine for the past couple days. Having a vehicle randomly shift into neutral while driving is a major safety issue.

After driving a vehicle for a few minutes the lights will flash pretty badly, the service transmission light comes on, on the dash and the car enters limp mode, and the fan comes on, you are unable to move the vehicle it will not go forward or backwards. The vehicle runs perfectly smooth until this happens without warning. Additionally, the service air bag light came on, on the dash but if you turn the car off and back on the lights will go away and you can resume activity as usual. The cars lights and horn goes crazy even when you are not in the vehicle or driving it and does not have to be on when it does this. Now the vehicle has a service engine light on and diagnostics have been done and one part has been changed but this did not resolve the issue which was a purge solenoid and the oil filter housing which also did not resolve the issue. This vehicle is very dangerous to drive as it will go into limp mode while driving it.

My oil filter housing is bad on my Jeep. They were built with plastic which everyone knows doesn't last long and now changed to aluminum because they realized it was a problem for many owners. The issue you spend lots of money until can get to a shop and then a lot more money for repair. Leaking oil and coolant everywhere until you find out the issue plus the risk of fire if overheats extremely. My complaint proves they finally realized that plastic was no good but owner stuck with bill of replacement and shop fees. I have shopped around several part stores for the part and I am shocked at the number of people who have replaced this part. Just wondering why no recall issued especially with them changing the material of the part.

The power transfer unit, differential, spark plugs, and air induction failed. The vehicle is still having bad vibration problems at speeds above 50 mph despite $7,000 in repairs.

We were notified earlier this year regarding recall number 25v-011. When we checked then, a repair was being investigated. It has been several months and the recall is still categorized as "recall incomplete, remedy not yet available. " we also tried to identify with the local dealer the possible severity of the failure but could not get a definite answer. According to the recall, the fault could cause " an unexpected loss of motive power or loss of park function while stationary" with no further explanation. The risk is listed as "a vehicle crash without prior warning". Would the loss of motive power be the simple failure to transfer the engine power to the wheels? or more severe option of one or more drive shafts becoming disconnected and causing the vehicle to roll when it contacts the road? if so, the vehicle is not safe to be driven at highway speeds. The local dealer was unwilling to escalate our concerns or provide any assurance of safe operation on the highway. So far, we have not noticed any issues related to the recall but have not driven significantly outside the local community.

Jeeps are currently recalled for ptu for 2017-2019 models. Symptoms in clude "service 4wd" message on the dashboard, unusual noises, vibrations, or changes in how vehicle drive. My Jeep is a 2018. I am not sure why my VIN is registering as 0 recalls. My Jeep is stopping in mid drive. It has stopped on the expressway and street. This is dangerous.

At this time, the manufacture is unable to remedy the recall issues for the 2018 Jeep Cherokee that could affect the safety of the vehicle.

I took my Jeep in 2 months ago for an oil change and routine systems check. I was informed that the rear-end differential had excessive play and was failing. There were no prior warning signs or alarms to alert me. After only 75,000 miles, the rear-end differential is failing. I have taken in the Jeep to a Jeep dealer and they performed an inspection and confirmed the failure. The dealer stated specifically that it was due manufacturing error. Both the dealer and two different repair services confirmed that it cannot be repaired and must be replaced. The vehicle is unsafe to drive in it's current condition. However, a replacement part cannot be obtained as thousands of people are waiting on replacements.