Equipment Problems of Jeep Cherokee - part 2

Ptu.

See all problems of the 2019 Jeep Cherokee 🔎.

On may 25, 2025 I was leaving a nebraska residence to return to montana. During the trip I had to stop on the highway because the lift gate released and flew open at 55 mph. At that time I pulled over and the gate would not close. I tried several times to close it and so did other drivers who stopped to help me. At that time the resolution was to disconnect the battery and then reconnect. This helped. Upon returning home there was discussion with other drivers on my policy that stated they have had the same issue on prior dates in the last 6 months. The lift gate mechanism has been recalled and replaced on this vehicle on two occasions but the latching mechanism is the issue for this vehicle. To unlatch while in transit and not relatch make it a hazard. Conversations with local shops do not result in a resolution.

See all problems of the 2015 Jeep Cherokee 🔎.

I was driving one day and stopped at a stop light. I go to accelerate as the light changes, the vehicle moves forward a little then stops moving. The battery stayed on but it would no longer move or rev. So I was left stranded in the middle of the stop light. Thankfully a cop came by and helped me push to a safer spot. I then had to have the vehicle towed to the nearest pepboys. After their initial inspection they were thinking it was a transmission issue but they do not work on them there so I then had to get it towed again to my house until I could figure out what I should do. After my own investigation then later confirming with the Jeep dealership, we’ve determined the symptoms are related to the defective part. I’ve called several times to the manufacturer and recall team and both can only offer an apology and that nobody knows anything right now. Thanfully the dealership on their own offered me a loaner vehicle. But the manufacturer isn’t proving much assistance. I still owe on paying this Jeep so this has not only put my safety at risk but also is impacting me finally and trying to make a living. How can I pay for a vehicle that doesn’t work and nobody knows how they will fix it. . This is ridiculous and something needs to happen.

The infotainment screen in my 2019 Jeep Cherokee intermittently shuts off while driving. This occurs unexpectedly and has happened multiple times, sometimes while using navigation or the backup camera. On several occasions, the screen has turned completely blue and remained unresponsive for several minutes. The screen controls audio, climate, and safety features, and its failure creates distractions and limits access to key vehicle functions. This issue occurs randomly and has not been resolved. I brought the vehicle to a dealership, and was told that unless there is a recall, there is little they can do beyond basic troubleshooting. I have not received any warning messages or error codes related to this issue. The problem appears to stem from either a software malfunction or a hardware issue with the uconnect system. The component is available for inspection upon request. This screen failure impacts visibility and access to controls, creating a potential safety risk.

We received the warning light "service 4wd" on may 21, 2025. Our mechanic scanned it on may 27, 2025 and got code c14a7-97 which is for the ptu. This problem has been recalled on certain 2017-2019 Jeep Cherokee's but our 2018 vehicle is not included in the recall, even though we are experiencing the exact same issue as the recalled vehicles. According to reports this issue can cause a loss of power and cause the vehicle to crash without warning. The NHTSA recall number is 25v011000.

See all problems of the 2018 Jeep Cherokee 🔎.

I was driving and making a right hand turn my car just shut off I was in drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.

See all problems of the 2017 Jeep Cherokee 🔎.

Several times while sitting at a red light or stop sign, the emergency brake automatically engaged and the vehicle wouldn't move. All three times, before I could put the vehicle in park and crank it back up, the traffic behind me was honking and trying to go around me - which could have caused a wreck. Just this morning, while driving to work, my vehicle died while I was going about 55mph. The dash dinged, an error message that said vehicle not in park flashed on the dash screen, then all of the dash lights lit up like christmas. Then my vehicle died - I had no power. After about 3 seconds, all of the lights went out except for the check engine and the battery light. The speedometer and the rpms immediately dropped to 0, but the vehicle was still moving. I was on a road with no shoulder and traffic behind me and I had to pull over in someone's yard to get out of the way of the traffic. That was very scary and could have killed me if I had been on the interstate or a busier highway. When I was able to safely pull off the main road, I put it in park, and it cranked right up and the dash lights went away. I am having to put it in the shop because I am too scared to drive it anymore. This problem really needs to be addressed as it is all over the internet. There are a lot of consumers dealing with this same issue.

Vehicle suddenly loss power while driving and not accelerating properly. Had vehicle to stop stopped while driving and message appear where I had to put car in park before I could move again. I continue to have acceleration issues.

Ptu unit having same issues as other Jeeps with recalls.

It says service shifter and then every gear lights up meaning park,drive,reverse and netural are all lit.

I recently had a svc 4wd light come on in my 2020 Jeep Cherokee which has 75,750 miles. Then while driving a warning light kept coming on telling me that the 4wd service is unavailable and to service 4wd. Well - I took it to the dealership and was told that the ptu needed to be replaced and that unfortunately it was not covered under a recall because it only covered the years 2017 - 2019 and some 2020 Cherokees. I feel that this ptu that is defective should have a recall issued for the 2020 year as well since it's unrealistic to think that the ptu would fail on a vehicle that has only had the 4wd even used maybe five times in a 4 1/2 year span. I would like you to check into this issue that I feel should be a recall and would/could cause serious accidents due to sudden loss of power, or ability to move vehicle due to transmission failures. I feel that Jeep/Chrysler knows about this issue and have been slowly issuing recalls, beginning from 2014, then 2016 and then 2017-2019 and now I feel the 2020 and possibly later years should be covered. I was at the dealership 4/30/25. At this time I cannot afford to repair this ptu issue and am taking a chance to continue to drive my vehicle since mechanically it is working right now - just providing me with the warning lights/beeps. Please look into this and advise.

See all problems of the 2020 Jeep Cherokee 🔎.

The stop start system has been malfunctioning ever since shortly after I purchased the car. When I purchased the car, my father and I asked for a printout of the carfax history to ensure we weren't buying a '"lemon". There was no information reflecting that the 2019 Jeep Cherokee lattitude 2. 4 2wd had been serviced for anything other than routine car maintenance. The carfax reflected that the previous owner took care of the car, propelling us to seal the deal, otherwise we would've kept looking if there were any found issues. It wasn't until I attempted to get my car serviced at gettel the first time it malfunctioned that I learned it had been brought to their service department numerous times before it even reached 100 miles. They refused to work on it because the warranty had just expired recently, not even a whole year after buying the car (of course) and handed me a piece of paper with the recalls and services regarding the stop/start system. At this point I had to just repair it myself. Fast forward to the second time it malfunctioned: I was in traffic and preparing to slow down to turn when the wheels, brakes, and steering locked up, parking brake turned on and the whole car shut off causing a small collision. The other driver understood what happened and claimed the same thing happened to his wife, therefore he hates stop/start vehicles. He made me promise to never buy another electrical car, charged it to the game and drove away. Fast forward again to currently, now the third time my car broke down: while sitting at a light, it was still running, but as I lifted my foot from the brake pedal the car shut down. There was no indication of anything wrong with the car (s. N. None of the lights on the dash have ever lit up since I bought it). I contacted gettel via google review and now they want to do something about this death trap they sold me because I made my situation public. P. S. When I search my VIN# on this site, a completely different car pops up?.

Power transfer unit 4 wheel drive system ptu motor component system operation obstructed or blocked.

Just got gas, stopped at the gym, started Jeep, drove out of parking lot then the Jeep randomly went into neutral and dash said vehicle needed to be put in park to shift gears, I put it in park, then into drive and didn't shift into gear, put it in park, turned off the Jeep, then didn't want to start, after 3rd try it started and shifted into gear. Drove it for about 2 miles, parked at a store, let it set for 20 mins, first try didn't want to start, second try it did. Been driving fine for the past couple days. Having a vehicle randomly shift into neutral while driving is a major safety issue.

See all problems of the 2014 Jeep Cherokee 🔎.

After driving a vehicle for a few minutes the lights will flash pretty badly, the service transmission light comes on, on the dash and the car enters limp mode, and the fan comes on, you are unable to move the vehicle it will not go forward or backwards. The vehicle runs perfectly smooth until this happens without warning. Additionally, the service air bag light came on, on the dash but if you turn the car off and back on the lights will go away and you can resume activity as usual. The cars lights and horn goes crazy even when you are not in the vehicle or driving it and does not have to be on when it does this. Now the vehicle has a service engine light on and diagnostics have been done and one part has been changed but this did not resolve the issue which was a purge solenoid and the oil filter housing which also did not resolve the issue. This vehicle is very dangerous to drive as it will go into limp mode while driving it.

My oil filter housing is bad on my Jeep. They were built with plastic which everyone knows doesn't last long and now changed to aluminum because they realized it was a problem for many owners. The issue you spend lots of money until can get to a shop and then a lot more money for repair. Leaking oil and coolant everywhere until you find out the issue plus the risk of fire if overheats extremely. My complaint proves they finally realized that plastic was no good but owner stuck with bill of replacement and shop fees. I have shopped around several part stores for the part and I am shocked at the number of people who have replaced this part. Just wondering why no recall issued especially with them changing the material of the part.

The power transfer unit, differential, spark plugs, and air induction failed. The vehicle is still having bad vibration problems at speeds above 50 mph despite $7,000 in repairs.

We were notified earlier this year regarding recall number 25v-011. When we checked then, a repair was being investigated. It has been several months and the recall is still categorized as "recall incomplete, remedy not yet available. " we also tried to identify with the local dealer the possible severity of the failure but could not get a definite answer. According to the recall, the fault could cause " an unexpected loss of motive power or loss of park function while stationary" with no further explanation. The risk is listed as "a vehicle crash without prior warning". Would the loss of motive power be the simple failure to transfer the engine power to the wheels? or more severe option of one or more drive shafts becoming disconnected and causing the vehicle to roll when it contacts the road? if so, the vehicle is not safe to be driven at highway speeds. The local dealer was unwilling to escalate our concerns or provide any assurance of safe operation on the highway. So far, we have not noticed any issues related to the recall but have not driven significantly outside the local community.

Jeeps are currently recalled for ptu for 2017-2019 models. Symptoms in clude "service 4wd" message on the dashboard, unusual noises, vibrations, or changes in how vehicle drive. My Jeep is a 2018. I am not sure why my VIN is registering as 0 recalls. My Jeep is stopping in mid drive. It has stopped on the expressway and street. This is dangerous.

At this time, the manufacture is unable to remedy the recall issues for the 2018 Jeep Cherokee that could affect the safety of the vehicle.

I took my Jeep in 2 months ago for an oil change and routine systems check. I was informed that the rear-end differential had excessive play and was failing. There were no prior warning signs or alarms to alert me. After only 75,000 miles, the rear-end differential is failing. I have taken in the Jeep to a Jeep dealer and they performed an inspection and confirmed the failure. The dealer stated specifically that it was due manufacturing error. Both the dealer and two different repair services confirmed that it cannot be repaired and must be replaced. The vehicle is unsafe to drive in it's current condition. However, a replacement part cannot be obtained as thousands of people are waiting on replacements.

Unknown.

The service 4wd light went on. It was diagnosed as a faulty power transfer unit. There is a recall for my make , model and year but not my VIN#.

I was driving on the highway with no overpass, no foreign objects flying, not behind anyone, and my sunroof shattered and exploded all over me with no explanation.

See all problems of the 2021 Jeep Cherokee 🔎.

My 2019 Jeep Cherokee trailhawk elite has had a recall on the ptu for some time now with no remedy in the near future. Serious safety issues are at stake. This recall may cause a crash without warning due to loss of motive power. Also, loss of park function can cause vehicle to cause injury or death as well while outside the vehicle. How can mopar not have to fix this in a timely manner? how it this not illegal? I still have to finish paying the money I owe on something that isn't worth more than the amount I can get for the metal I can scrap from it. Jeep knew about this in my 2014 Cherokee, unfortunately I bought another one. 12/2023 canada was aware. It took until January 2025 for us to be formerly informed of a recall. I get warning lights and transmission seems to be in neutral at times.

The car shuts off while driving.

See all problems of the 2016 Jeep Cherokee 🔎.

Was at car wash car was in neutral after wash finished car wouldn’t go in drive then service transmission light came on I turned car off and it started back up but running funny and that service transmission light came back on.

My cars ptu is broken and multiple similar cars have ptu recall yet my VIN number is not part of recall.

Ptu is malfunctioning and cause my 4 wheel drive to no longer operate and it’s an all wheel drive vehicle. Dash light has “service 4 wheel drive” and error message states not available. There is a safety recall for a pin that could cause damage to the ptu and there is no solution from the manufacturer on this 6 yr old vehicle.

Received notification of a recall for my Jeep called and they stated that there is no fix but if something happens while I’m driving that Jeep would have to consume the cost this is unacceptable! this was 3/15/25 still no fix.

March 12th pulled in my drive way and put Jeep in park took foot off break and Jeep cut off. Also still having the issues where the gears will say to put car in p then it will switch to n, I will put in p then back to d or r and it works fine. I reported this several months ago also and since then it has done it about 3 or 4 more times but no stored messages or check engine light comes on.

Failed rear driveline failed rear differential and failed dtcm. Jeep is still sluggish upon shifting to acceleration. Clunk from park to drive and cold start to warm up normal to drop to normal rpm then rev up to 2. 0 while sitting still. I have suspicions that the ptu could be having issues after all the above was replaced.

Notification of "service shifter" light came on. After reading other reviews this is a common problem and not easily diagnosed. Other vehicle owners noted that the car will just stop while in drive and moving! is this a major safety issue. Others states this is a recall item? please advise.

This is a 2014 Jeep Cherokee, this model does have a recall for water leaking in through the truck. That causes the electronic parking break module to short out and lock the parking brake in as engaged. My Jeeps VIN however is not a part of the recall for some reason, this part was replaced on 4/16/22. Today 3/9/2023 the parking brake engaged and was locked on when we put the car in park. The spare tire compartment is full of water, everything in the trunk was wet. And the piece from the service advisor that was replace in 2022 has water in it, and it is corroded.

I started noticing a knocking, vibrating sound as I accelerated. I took it to several places, and they couldn’t figure it out. Then, last Saturday, I was driving on the interstate, and completely lost power. I was stranded with no shoulder to go to. I tried to put it in park, and it almost rolled away. I took it to a Jeep dealer, and they told me it was the ptu, which they can’t do anything with because there is no fix. I am stranded with no vehicle. I offered to pay out of pocket for the repair, but there is no repair.