Equipment Problems of Jeep Cherokee - part 2

Was driving my vehicle and the service light came on that said (svc 4x4) when I took the vehicle in the fury dealership to get a diagnostic check, I was told that my ptu system need to be replaced and it would cost $4500. 00 to repair, upon doing some research it seems that Jeep Cherokee has had many problems with this particular parts failure. Upon going back and forth with the service manager about the repair cost I was told they would do the repair, but I would have to pay about $1000. 00 for the repair which is insane because this is something that Jeep should be required to fix due to the many complaints and repairs for this vehicle. I was told that the part was on back order and could take months to get, this was in February 2026 and its now April 22, 2026. I have not received any updates as to when the part will come in in the meantime I'm driving a vehicle that can potentially kill me.

See all problems of the 2020 Jeep Cherokee 🔎.

Intermittent 4wd servicing displaying with no error codes when diagnosed. Loss of acceleration when displayed. Additionally there is a small vapor leak that cannot be found and the.

See all problems of the 2016 Jeep Cherokee 🔎.

The light came on that says cannot move vehicle, it just stopped. The power transfer unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle.

See all problems of the 2021 Jeep Cherokee 🔎.

To whom it may concern, I am filing a safety complaint regarding my 2017 Jeep that is currently under recall for the power transfer unit (ptu). I experienced a very frightening situation while driving in traffic when my vehicle would not properly stay in place, and I had to keep firm pressure on the brake to prevent it from rolling back into traffic. If I had not reacted quickly, this could have resulted in a serious accident or injuries. I have been informed that this issue is related to a serious recall involving the ptu, which can cause loss of power and rollaway risk. However, I have been told that there are no parts available yet and no timeline for when the repair will be completed. I am extremely concerned about continuing to drive a vehicle with a known safety defect. This is my third Jeep, and I recently paid this vehicle off. I depend on it daily for my job, to get my little girl to school. I am very thankful that this situation was not worse, but it easily could have been. I should not have to worry about my vehicle rolling into traffic due to a known recall issue. I have contacted Jeep recall representatives regarding this matter and was informed that no loaner vehicle would be provided and that if I needed alternate transportation, I would have to pay out of pocket. I do not believe it is reasonable for consumers to bear additional financial burden when the vehicle has a known safety defect under recall. I respectfully request that this matter be investigated and that action be taken to ensure repairs are made available as soon as possible to protect myself and other drivers on the road. Sincerely, whitney phillips.

See all problems of the 2017 Jeep Cherokee 🔎.

Tacoma Dodge Chrysler Jeep ram at address: 4101 s tacoma way, tacoma wa 98409 the service provider (andrew) has said his boss is telling him to have the vehicle moved and putting the responsibility on us at our own expense. We opened a case us customer care recall department case #[xxx] is pressuring us to move our 2017 Jeep at our own expense. It is inoperable and will not drive due to a safety recall that has been open for over 1 year without a remedy. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I was driving down the interstate in the mountainous region of montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After about 30 minute or more of driving slower and slower, able to initially go 30 mph, then it continued to decrease. I was maybe to go 10 mph up a hill to try to get to the next town. I inched my way to the dealership to drop my car off. I know there is a recall on my vehicle for something related to power however in the past year, every time I take it to dealer, they say there is nothing available to fix it. I now have no vehicle and I could have easily been hit from behind during the time where I continued to lose power in the vehicle. It was a terrifying feeling to know I could be stranded on a mountain road with no cell service, etc. If there is something wrong with a vehicle because of manufacture errors, then they need to do something ASAP or provide me a new car immediately for my safety and well being. If the whole 2019 model of Jeep is an issue, then provide me a new vehicle. This is not the first issue I had with this car. Early on after purchasing it, my dash lights would all disappear while driving down the road. No speedometer, nothing. The area where the radio and other communication is at, got so hot that one could not even touch it. They did eventually replace whatever caused that problem but that was a safety issue as well. Last year I was in a car accident because I stepped on the gas to go, and there was nothing and then all of a sudden it took off and by then the car in front of me stopped. This is when I realized there is a significant problem with the power of the car. The dealer said it was probably related to the recall but don't have a way to address it.

See all problems of the 2019 Jeep Cherokee 🔎.

My 2019 Jeep Cherokee latitude 2019 has a failure in the power transfer unit ( ptu ) the dealership diagnosed code c14a7-97 and quoted $4600 for repair. My vehicle is included in recall 01c/NHTSA 25v-011, but the dealer stated the recall cannot be completed because the ptu has already failed. Chrysler has not covered the repair even though the failure appears directly related to the recall component.

I previously reported a safety issue with my vehicle and have not received a response. My complaint number is 11709360. Issue still remains and no recall is associated to my VIN number yet, even after locating a recall for my vehicle make, model and year when researching on line.

On [xxx], I purchased a 2021 Jeep Cherokee limited from blaise alexander Hyundai in state college, pennsylvania as a first vehicle for my [xxx] son. No problems were apparent during the brief test drive or drive home. On [xxx], during my son’s first driving lesson, we discovered that the right turn signal would randomly and repeatedly fail to remain engaged. I later learned that similar “self-canceling” turn-signal problems have been reported in Jeep vehicles and resulted in safety recalls for certain models. I immediately contacted tyler (salesman), as documented by my phone records. He initially instructed me to have the vehicle checked at a local johnstown dealership for warranty coverage and stated that blaise alexander would repair it if the warranty did not apply. I then learned from carfax that the basic warranty had expired around January 2025. When I contacted tyler again, he reversed his position and said the dealership would not repair the vehicle, suggesting the problem occurred after purchase. After several calls, the sales manager agreed to inspect it. I brought the vehicle to blaise alexander on January 22, 2026. The next day, the manager identified the problem and estimated an $800 repair. Although he called it “a typical problem with this model Jeep,” he refused to cover the cost and offered to split it. I declined and retrieved the vehicle on January 24. It had only been driven approximately three times since purchase. I requested the repair quote but it was not provided. I believe the defect was pre-existing and that blaise alexander knew or should have known about it. The dealership’s statements, the timing, my research, and related recalls support this belief. The defective signal affects roadworthiness and may prevent the vehicle from passing pennsylvania inspection. Had I known about the defect, I would not have purchased the vehicle. I am seeking repair at the dealer's cost, or in lieu of that a buyback of the car. Information redacted pursuant to the freedom of information act (foia.

Transmission was replaced at 20k miles it has still continue to stall while driving causing hard shift and stalling in the middle of the road almost causing accidents.

Ptu failure needs replacements. . . 4k to fix. Safety issue and should be a recall.

Shifter module problems. . The car jerks hard between shifts. The car reversing on it own and wont stop. Warning light in dash "service shifter soon".

Bought car, got 4wd not available light on dash, got car "scanned" at multiple outlets and there is no "code". Took to local mechanic and he diagnosed it is the ptu (power transfer unit) and told me there was a factory recall. Contacted Jeep dealership, told them of the problem, they said my vehicle is not included in the warranty but they would diagnose for me. They did and told me it will be $3,000 to fix, but that is "if" they can get the part. Told me they located the part at 2 other dealerships, but those locations won't sell the part to them. They said they are trying to get the part, but it is on back order. When I called to check they said they still haven't been able to get the part, but won't give me any concrete information about when they can fix it.

My 2019 Jeep was serviced for a 4x4 system warning light on the dashboard. At the dealership they explained my vehicle is experiencing an issue with the transfer case, power transfer unit. After this recommendation, I took this vehicle to another reputable mechanic who found the same issue, but then advised me this vehicle has a recall for this (ptu) power transfer unit issue. Upon reviewing the VIN with another dealer they state no recall has been issued for this vehicle. I was told some of these vehicles may have been built with an improperly seated input shaft snap ring in the two speed power transfer unit. Furthermore, the input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and/or range fork damage which can cause an unexpected loss of motive power or loss of park function. A loss motive power can cause this vehicle to crash without warning. A loss of park function can cause this vehicle crash without warning and/or injury to others outside the vehicle. Like stated above, the service 4wd message appears on the dash, with noise and vibration and changing in driving quality. Please review this and assess my vehicle for this recall, that should be associated to my VIN, thank you.

The ptu has failed in my vehicle. When I bought the vehicle there was a 4x4 light on the dash but I was told that it needed to be just turned off by a Jeep dealership. But I believe it actually was a symtom of the failing ptu. My vehicle sometimes goes into neutral when I try to pull off from a stop sign and then the vehicle kicks itself back into drive. My coolant and transmission temp rises the more I drive it and transmission seems to shift late or hard and sometimes prematurely sometimes it smells like burning electrical.

See all problems of the 2014 Jeep Cherokee 🔎.

Safety issue involving loss of power and braking prior to receiving a ptu recall notice in January 2025, my vehicle began experiencing sudden and unexpected loss of power while driving, particularly when braking. Since that time, the issue has worsened significantly and now occurs more frequently. On multiple occasions, the vehicle has failed to accelerate properly after braking, creating dangerous situations in traffic. In at least one incident, there was a loss of braking power that nearly caused me to run a red light. Several of these incidents were near-accidents and occurred without warning. I have brought the vehicle to my local Jeep dealership three separate times and fully explained the loss of power and braking concerns. Each time, I was told that all issues are “directly related to the ptu recall,” that there is currently “no solution,” and that “nothing can be done. ” the vehicle was returned to me without repairs despite the safety risk. The dealership has acknowledged the issue but has not provided a fix, alternative transportation, or assurance that the vehicle is safe to operate. With a longer commute and the problem occurring more often, I no longer feel safe driving the vehicle and believe an accident outside of my control is inevitable if this continues. This defect presents a serious safety hazard involving loss of acceleration and braking while driving.

I'm pretty sure it's the ptu . I was driving up a hilly road and my Jeep had no power all of a sudden. Then the service 4wheel drive light came on in the cluster,/ dash. Then when I stopped the tires would not quit spinning. But I could tell only one at a time was rolling. But it would switch to a different tire . Each time it switched it would almost catapult me of to the side or towards the middle of the road. . I finally just shut the engine off . Because it seemed as though it had a mind of its own . . . Thank god the plow truck came up this road I was on . Because I was afraid to start it again due to the fact I did not want to go off in a trench . I had no traction when the wheels kept kicking in and out of 4 wheel drive . That to me is a big safety concern. I took it to a mechanic shop the following day and he put a scan tool on it and it came back, ptu . And he told me that this year model has a recall for the same problem .

Not sure if this is the right place to complain, but my 4 wheel drive is unavailable. I took it to my garage and they found that the power transfer unit is failing. They tried to order a new one, but they are on a worldwide backorder, so they had to order me a used one, for which I'm still waiting for. This same problem resulted in recalls up to 2019. My Jeep Cherokee is a 2020. I contacted Jeep and they won't do anything. Since this part is on a huge backorder, it tells me there us still a big problem. I believe 2020's should also have a recall, and Jeep should pay my bill.

The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety hazard. All of the climate control, radio and general info are also on this screen. I have not had it diagnosed at the dealership because they charge 160. 00 to just hook up to diagnostics.

This car has had the recall for quite sometime and the dealership refuses to help because there hasn’t been a fix yet with this recall. It has powered off or simply stop working in the middle of the road multiple times. Today on the most dangerous highway in colorado springs in the snow it turn off and all the messages relating to the recall turned on. It was the scariest moment of my life.

Started financing this vehicle 11/8/25- driving on the interstate on 11/27/25 I started hearing thumping noises coming from my vehicle, I thought it was the road so I turned my radio and everything off and listened and it continued so I pulled over. I put the vehicle in park, walked around my vehicle to check for flat tires and to see if I possibly ran over something and there was nothing. I put it in reverse and it pulled itself back a little. . I put it back in park and checked around the vehicle again. I got back in the vehicle and put it back in drive and it wouldn't budge. I sat on the side of the road for over 6 hrs, 2 hrs away from home. My dealership didn't put in any of my information or transfer for the vehicle at the time it was suppose to be put in at signing and so I was out almost $600 in tow charges back to the dealership because my warranty hadn't went into effect. I've had 4 loaner vehicles threw this dealership which in return has caused me to lose my job because of other defects wrong with those vehicles as well. The mechanic at the dealership where I purchased the vehicle looked at it and told me that the rear differential had went out. And that the warranty company denied my claim. The dealership messaged me on 1/5/26 to come get my vehicle, that it had been fixed and was ready to go. On 1/6/26 I was proceeding to take my partner to work and as I was pulling out to leave, the vehicle started to make the same noises as before. I pulled back and parked my vehicle back. We have lost income now over this matter and possibly another job if we continue to call in or can't make it to work. I have 3 small children all under the age of [xxx] . I've called the Chrysler/Jeep dealership and everyone says they can't help me. I've pointed out the recalls of the same matter on other Jeep Cherokee's and how much of a safety issue this is. Vehicle is available for inspection any time. 1/6/26- the vehicle also had a warning sign pop up on the dash for the auto start. Information redacted pursuant to the freedo.

Power transfer unit is showing error codes as my service 4wd has been activated for warning light. Research shows many Jeep Cherokees from 2014-2019 were recalled for same issue. My Jeep Cherokee was not and now I have the ptu issue. My vehicle is 4wd and it cannot be used, long term effects can cause problems for my vehicle.

November 20 I took my car to seattle Jeep to comply with a NHTSA recall (u90). Few days latter when they finish the repair they created a new problem with the transmission. Now I have a rough or abrupt transmission shifting like being rear ended. The dealer told the manufacturer need to fix it because of some flaws in the software calibration or it’s internal components. Seattle Jeep it won’t take responsibility for.

4wd overheating. Owned this Jeep for 8 years and had it in multiple (5x plus) times for service 4wd code. 2 different dealerships cannot fix the issue. Now they are telling me just drive it and not worry about it or trade it in. It smells hot and something burning. I have the life time max care warranty on it. The codes I get are the 4wd is unavailable overheated and service 4wd. They have replaced multiple parts and still not working. I will be just sitting idle and it comes on.

See all problems of the 2015 Jeep Cherokee 🔎.

I'm an elder who lives alone. My Jeep is my only regular transportation. I'm now fearful about this Jeep recall 01c / NHTSA 25v-011 since things are happening that night mean my safety and my vehicle are greatly at risk! my src 4wd light came on about 10 days ago and I no longer have the ability to put my Jeep in 4wd as it says it must be serviced first. This only stated about 10 days ago. I have an appointment with a dealer this coming wed, Dec 3. I said I was coming in for a recall and because my srv 4wd light was coming on. I am not mechanical and didn't really understand the recall (now I do as I've researched ad nauseam!) I was told I'd have to pay $187 for a scan!! what?!? now that I know the story I will not do that! I will still go and explain my concerns but what a rip off that would have been! I am afraid now, of driving my car - and yet there is no fix as of yet - not in many months - which I read is totally inappropriate with no recourse. This is just wrong for a safety recall with my vehicle having 'symptoms' of this issue now being 'engaged' in some way. I did a couple of srv 4wd easy troubleshooting steps of disconnecting neg battery cable for 50 minutes then re-attached and brought all 4 tires up to exact same psi. Plus I had a simple scan done at auto parts store that shows nothing but a customer there offered to use his much better scanner and see photos to see what he found my ptu. What do I do? what can I do? I'd appreciate a quick response please. My only child, a [xxx] son, was killed in a car accident in 2016 and I really don't have anyone who can support me in this situation. I need your help please. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Ptu failure. Causing vehicle to roll when placed in park. Service 4wd indicator light. Many other 2019 Cherokee models are part of a major recall. This one should be included.

While driving my 2019 Jeep Cherokee, the vehicle's start/stop system malfunctioned and caused the engine to completely shut off at a traffic light. I had my hazard lights on, and while stopped safely another driver rear ended my vehicle. The Jeep has had repeated issues with stalling and engine shut-off since I purchased it. This is a serious safety concern and could have caused greater injury. I brought my vehicle to the dealership 3 times for the same issues once back in 01/25/2023, when the vehicle was still under warranty a part was ordered and replaced, but the same issues kept recurring. When I brought the vehicle back in in 2024 I was told because my warranty had expired I would have to pay out of pocket to repair the issue.

I am writing to report a safety concern regarding my 2019 Jeep Cherokee. I recently learned that a specific part on the 2018 Jeep Cherokee was recalled due to a known defect (oil pump recall (recall t65 / NHTSA 17v-670). My 2019 Cherokee is now experiencing the exact same issue that was identified in the recall for the previous model year. Because the problem appears to be identical to the 2018 recall condition, I believe this may indicate a continuing safety defect affecting additional model years that were not included in the original recall campaign. I am requesting: 1. A formal review and investigation into whether the recalled part on the 2018 model also affects the 2019 Cherokee. 2. A full refund to what I paid to have this repaired. And yes a receipt can be provided. 3. Written confirmation of the steps you will take to address this matter. This issue is a safety concern, and I want to ensure it is properly documented and investigated. Please advise on how this can be resolved. Thank you, [xxx] [xxx] [xxx] [xxx] 2019 Jeep Cherokee information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

In November 2024, while driving, my Jeep began to lose power. Accelerator was not working and pulled over. It turned on but would unexpectedly turn off whenever I would drive it. It was in the shop 4 months. Last week, Nov 2025, while at a stop light it completely stopped working. When I tried to accelerate it wasn’t working. Break pedal was hard and I could not turn it back on. Dash lights were on and tank had gas. Had to get it towed. Was told engine was in good shape. Still looking at starter issues.

Power transfer unit (ptu), the service 4wd light keeps coming on and off. 2019 Jeep Cherokee.

Why does a service shifter notes appear on the dashboard of my 2015 Jeep Cherokee latitude? thank you.

Last week my 4wd service light came on. I took it to get diagnosed and was advised my ptu was faulty and needed to be replaced. There are recalls out for a faulty ptu but my VIN was not included.

On 11/1/25 we were driving our Jeep and it malfunctioned while at a stop light. We heard a loud "clunk" and the car would barely go and if we tried to put in park, it would continue to roll. We were on top of a hill so thankfully we didnt roll back or into traffic. We could not drive the car and had to have it towed since it was not safe to drive. Our Jeep is at an authorized Jeep dealer since 11/3/25 and we were told the issue was a power transfer unit that would be covered on the recall but the part was on backorder until 12/2. Jeep would only cover $50/day for a car rental, so we had to rely on borrowing cars from others. Once 12/2 came, we reached out to the dealership and they said the part ship date was moved to 12/18! this is not a timely manner. We have made at least 3 calls to Jeep over the past week, and they keep telling us since 12/10/25 that they will let us know in 2 days. . . 2 days pass and they transfer our case. Another two days pass and still no call from them so I called them back and they have yet to call me. We had our Jeep in the week of 11/17 or 11/24 for inspection and it passed. We noticed some lagging when we were going up hills in the 1-2 rpm range but mechanic did not notice it. Between the inspection and when it finally broke down, no lights came on and there were no warning messages. Not until the car broke down on 11/1.

I was getting off the highway and my car stopped on me. I put my emergency lights on. I put the car on park and tried turning it on. The brake was hard to push down. I gave it a few minutes to rest and I tried 2 more times. The second time it turned on but imediately turned back off. I let it rest a minute or so and it finally turned on. I was scared for my life because there all on coming traffic coming off the interstate. I did call the police for help but as soon as I got it started I called back for them not to come. I also got a warning saying engine warming. 6:30 am 10-30-25.

While im driving my car completley shuts down with no notice or anything. I have to restart the whole vehicle for it to start running again. This happened to me while I was on the high way slowing down and on the street slowing down to turn. I almost got into 2 car accidents this morning because of this. Not sure whats going on but my dashboard completely goes blank and flashes when this happened. This occured on 10/29/2025 at 6;45-6;50 am.