Equipment Problems of Jeep Cherokee - part 2

The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety hazard. All of the climate control, radio and general info are also on this screen. I have not had it diagnosed at the dealership because they charge 160. 00 to just hook up to diagnostics.

See all problems of the 2021 Jeep Cherokee 🔎.

This car has had the recall for quite sometime and the dealership refuses to help because there hasn’t been a fix yet with this recall. It has powered off or simply stop working in the middle of the road multiple times. Today on the most dangerous highway in colorado springs in the snow it turn off and all the messages relating to the recall turned on. It was the scariest moment of my life.

See all problems of the 2019 Jeep Cherokee 🔎.

Started financing this vehicle 11/8/25- driving on the interstate on 11/27/25 I started hearing thumping noises coming from my vehicle, I thought it was the road so I turned my radio and everything off and listened and it continued so I pulled over. I put the vehicle in park, walked around my vehicle to check for flat tires and to see if I possibly ran over something and there was nothing. I put it in reverse and it pulled itself back a little. . I put it back in park and checked around the vehicle again. I got back in the vehicle and put it back in drive and it wouldn't budge. I sat on the side of the road for over 6 hrs, 2 hrs away from home. My dealership didn't put in any of my information or transfer for the vehicle at the time it was suppose to be put in at signing and so I was out almost $600 in tow charges back to the dealership because my warranty hadn't went into effect. I've had 4 loaner vehicles threw this dealership which in return has caused me to lose my job because of other defects wrong with those vehicles as well. The mechanic at the dealership where I purchased the vehicle looked at it and told me that the rear differential had went out. And that the warranty company denied my claim. The dealership messaged me on 1/5/26 to come get my vehicle, that it had been fixed and was ready to go. On 1/6/26 I was proceeding to take my partner to work and as I was pulling out to leave, the vehicle started to make the same noises as before. I pulled back and parked my vehicle back. We have lost income now over this matter and possibly another job if we continue to call in or can't make it to work. I have 3 small children all under the age of [xxx] . I've called the Chrysler/Jeep dealership and everyone says they can't help me. I've pointed out the recalls of the same matter on other Jeep Cherokee's and how much of a safety issue this is. Vehicle is available for inspection any time. 1/6/26- the vehicle also had a warning sign pop up on the dash for the auto start. Information redacted pursuant to the freedo.

Power transfer unit is showing error codes as my service 4wd has been activated for warning light. Research shows many Jeep Cherokees from 2014-2019 were recalled for same issue. My Jeep Cherokee was not and now I have the ptu issue. My vehicle is 4wd and it cannot be used, long term effects can cause problems for my vehicle.

November 20 I took my car to seattle Jeep to comply with a NHTSA recall (u90). Few days latter when they finish the repair they created a new problem with the transmission. Now I have a rough or abrupt transmission shifting like being rear ended. The dealer told the manufacturer need to fix it because of some flaws in the software calibration or it’s internal components. Seattle Jeep it won’t take responsibility for.

See all problems of the 2014 Jeep Cherokee 🔎.

4wd overheating. Owned this Jeep for 8 years and had it in multiple (5x plus) times for service 4wd code. 2 different dealerships cannot fix the issue. Now they are telling me just drive it and not worry about it or trade it in. It smells hot and something burning. I have the life time max care warranty on it. The codes I get are the 4wd is unavailable overheated and service 4wd. They have replaced multiple parts and still not working. I will be just sitting idle and it comes on.

See all problems of the 2015 Jeep Cherokee 🔎.

I'm an elder who lives alone. My Jeep is my only regular transportation. I'm now fearful about this Jeep recall 01c / NHTSA 25v-011 since things are happening that night mean my safety and my vehicle are greatly at risk! my src 4wd light came on about 10 days ago and I no longer have the ability to put my Jeep in 4wd as it says it must be serviced first. This only stated about 10 days ago. I have an appointment with a dealer this coming wed, Dec 3. I said I was coming in for a recall and because my srv 4wd light was coming on. I am not mechanical and didn't really understand the recall (now I do as I've researched ad nauseam!) I was told I'd have to pay $187 for a scan!! what?!? now that I know the story I will not do that! I will still go and explain my concerns but what a rip off that would have been! I am afraid now, of driving my car - and yet there is no fix as of yet - not in many months - which I read is totally inappropriate with no recourse. This is just wrong for a safety recall with my vehicle having 'symptoms' of this issue now being 'engaged' in some way. I did a couple of srv 4wd easy troubleshooting steps of disconnecting neg battery cable for 50 minutes then re-attached and brought all 4 tires up to exact same psi. Plus I had a simple scan done at auto parts store that shows nothing but a customer there offered to use his much better scanner and see photos to see what he found my ptu. What do I do? what can I do? I'd appreciate a quick response please. My only child, a [xxx] son, was killed in a car accident in 2016 and I really don't have anyone who can support me in this situation. I need your help please. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Ptu failure. Causing vehicle to roll when placed in park. Service 4wd indicator light. Many other 2019 Cherokee models are part of a major recall. This one should be included.

While driving my 2019 Jeep Cherokee, the vehicle's start/stop system malfunctioned and caused the engine to completely shut off at a traffic light. I had my hazard lights on, and while stopped safely another driver rear ended my vehicle. The Jeep has had repeated issues with stalling and engine shut-off since I purchased it. This is a serious safety concern and could have caused greater injury. I brought my vehicle to the dealership 3 times for the same issues once back in 01/25/2023, when the vehicle was still under warranty a part was ordered and replaced, but the same issues kept recurring. When I brought the vehicle back in in 2024 I was told because my warranty had expired I would have to pay out of pocket to repair the issue.

I am writing to report a safety concern regarding my 2019 Jeep Cherokee. I recently learned that a specific part on the 2018 Jeep Cherokee was recalled due to a known defect (oil pump recall (recall t65 / NHTSA 17v-670). My 2019 Cherokee is now experiencing the exact same issue that was identified in the recall for the previous model year. Because the problem appears to be identical to the 2018 recall condition, I believe this may indicate a continuing safety defect affecting additional model years that were not included in the original recall campaign. I am requesting: 1. A formal review and investigation into whether the recalled part on the 2018 model also affects the 2019 Cherokee. 2. A full refund to what I paid to have this repaired. And yes a receipt can be provided. 3. Written confirmation of the steps you will take to address this matter. This issue is a safety concern, and I want to ensure it is properly documented and investigated. Please advise on how this can be resolved. Thank you, [xxx] [xxx] [xxx] [xxx] 2019 Jeep Cherokee information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

In November 2024, while driving, my Jeep began to lose power. Accelerator was not working and pulled over. It turned on but would unexpectedly turn off whenever I would drive it. It was in the shop 4 months. Last week, Nov 2025, while at a stop light it completely stopped working. When I tried to accelerate it wasn’t working. Break pedal was hard and I could not turn it back on. Dash lights were on and tank had gas. Had to get it towed. Was told engine was in good shape. Still looking at starter issues.

See all problems of the 2020 Jeep Cherokee 🔎.

Power transfer unit (ptu), the service 4wd light keeps coming on and off. 2019 Jeep Cherokee.

Why does a service shifter notes appear on the dashboard of my 2015 Jeep Cherokee latitude? thank you.

Last week my 4wd service light came on. I took it to get diagnosed and was advised my ptu was faulty and needed to be replaced. There are recalls out for a faulty ptu but my VIN was not included.

On 11/1/25 we were driving our Jeep and it malfunctioned while at a stop light. We heard a loud "clunk" and the car would barely go and if we tried to put in park, it would continue to roll. We were on top of a hill so thankfully we didnt roll back or into traffic. We could not drive the car and had to have it towed since it was not safe to drive. Our Jeep is at an authorized Jeep dealer since 11/3/25 and we were told the issue was a power transfer unit that would be covered on the recall but the part was on backorder until 12/2. Jeep would only cover $50/day for a car rental, so we had to rely on borrowing cars from others. Once 12/2 came, we reached out to the dealership and they said the part ship date was moved to 12/18! this is not a timely manner. We have made at least 3 calls to Jeep over the past week, and they keep telling us since 12/10/25 that they will let us know in 2 days. . . 2 days pass and they transfer our case. Another two days pass and still no call from them so I called them back and they have yet to call me. We had our Jeep in the week of 11/17 or 11/24 for inspection and it passed. We noticed some lagging when we were going up hills in the 1-2 rpm range but mechanic did not notice it. Between the inspection and when it finally broke down, no lights came on and there were no warning messages. Not until the car broke down on 11/1.

See all problems of the 2017 Jeep Cherokee 🔎.

I was getting off the highway and my car stopped on me. I put my emergency lights on. I put the car on park and tried turning it on. The brake was hard to push down. I gave it a few minutes to rest and I tried 2 more times. The second time it turned on but imediately turned back off. I let it rest a minute or so and it finally turned on. I was scared for my life because there all on coming traffic coming off the interstate. I did call the police for help but as soon as I got it started I called back for them not to come. I also got a warning saying engine warming. 6:30 am 10-30-25.

While im driving my car completley shuts down with no notice or anything. I have to restart the whole vehicle for it to start running again. This happened to me while I was on the high way slowing down and on the street slowing down to turn. I almost got into 2 car accidents this morning because of this. Not sure whats going on but my dashboard completely goes blank and flashes when this happened. This occured on 10/29/2025 at 6;45-6;50 am.

Have had multiple issues where stop/stop fails while at a stop in the street and either doesn’t start again or starts after a while. Last time on 10/29/2025 I was at a stop just getting off I-10 and the car would not start and gave start stop error and took multiple minutes before starting again. This first began 5/2024. Dealership has replace the battery, starter relay, and the start twice. It is a huge safety concern for me being stuck in the middle of the street or at a stop.

My Jeep initially shutoff while driving on the interstate at 70 mph last December. I took it the dealership and they kept it for 2 months and replaced several parts. I got it back and it shutoff the next day, but started after l let it sit for an hour. Then it went for weeks with no issues, then it started happening again, so I took it to a different dealership. They also repaired different issues. I got it back and it shutoff again on the interstate at 70 mph in rush hour traffic. Both times were scary and unsafe situations. The Jeep has been at the dealership now over a month with no diagnosis. It has been at 2 dealerships for a total of 4 months. I've researched this and found out that there are a lot of people having the same problem with this Jeep and similar types. I'm wondering why is this not a safety recall issue, because both of my situations could of ended badly if I had panicked. Please have this situation addressed or reviewed before it causes bodily harm! the manufacturer/dealership doesn't seem to take this seriously!!.

The 4wd service light keeps coming on and off in my 2019 Jeep Cherokee latitude plus. The obd2 code c1494-92 displays. This is directly related to a power transfer unit (ptu) issue. There was a recall issued in January of 2025 (recall 01c). However, I am being told that my VIN is not covered under this recall. I contacted the manufacturer (Jeep) and there were not able to give me a reason why the 01c recall does not cover my vehicle. The NHTSA referred me to the manufacturer. But I keep getting the runaround and nobody is providing me a clear answer on this issue.

Approximately two weeks before the major symptom appeared, the “service 4wd” warning light illuminated on the dashboard. The vehicle’s performance didn’t seem to be noticeably affected, so I checked for any active recalls or service bulletins but found none that applied to my VIN. I monitored the situation closely in case it was an electrical or sensor-related issue. Shortly after, a loud clunking noise began coming from the drivetrain area, most noticeable during acceleration and deceleration. After arriving home, I immediately stopped driving the vehicle due to serious safety concerns and contacted my mechanic. A certified mechanic inspected the vehicle and confirmed that the transfer case (power transfer unit) had failed and required replacement. The mechanic stated that this is a common problem in 2019 Jeep Cherokees. After researching, I found many other reports of similar failures, all traced to transfer-case defects. However, my VIN is not currently included in any recall. I believe this defect is related to known issues affecting Jeep Cherokee transfer cases and should be investigated further by NHTSA. I respectfully request that NHTSA open or expand an investigation into transfer case and ptu failures on 2019 Jeep Cherokee models to determine whether a recall and reimbursement for repairs are warranted.

My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this ptu fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.

There was a recall on 2016 Jeep cherrokee latitude fuel pumps - I think several years ago. This VIN not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep dealership in warren, PA; and was told no one has these main Jeep fuel pumps. None in any 9 locations. They are on back order throughout the country. Sounds like there is a problem with the 2016 Jeep fuel pump. It needs to be recalled. This is a no brainer; and, not fair to Jeep customers that this issue wasn't made public and that the company didn't make a recall on this pump. There is a waiting lists for these pumps won't start distributing them till December. Please help with this matter.

See all problems of the 2016 Jeep Cherokee 🔎.

Ptu/power transfer unit issues.

See all problems of the 2018 Jeep Cherokee 🔎.

Driving from pittsburgh to philadelphia, then to DC, then va, power steering service show up and caused my Jeep hard to turning. Completely unexpected. I just got them 2 month ago.

Vehicle was driving and working just as it should, up until two mornings ago, I start the Jeep, shifted into gear and it got stuck in neutral. Service parking brake came on, traction control claims to be on even after pushing the button a couple different times to try and disengage it, odometer flashes when car is fully on(not in acc mode), check engine light is on. Battery was recently replaced and is good so it’s not the battery. Jeep still starts, but is still stuck in neutral as of yesterday morning(9-23-2025).

Power transfer unit broken. Not a recall but reported on many Jeeps.

Brought to dealer to evaluate for loud popping in/out of park, clunking and grinding noises on accelaration and stops. Dealer determined it was the ptu. Was told it is covered under warranty, but the part is on backorder for 3 months, so I'm still waiting. I'm unsure if safe to drive. Seems like a known issue with ealier models of Jeep Cherokee, likely issue with 2020s as well.

Svc 4wd.

Ptu power transfer case. Service ptu light came on. We had the Jeep dealership read the code and informed us that we needed to replace the ptu power transfer case. They said that it can be dangerous if completely going out because it can cause sudden loss of power. Afaulty power transfer unit (ptu) is dangerous in a Jeep because it can cause a sudden loss of drive power, increase the risk of a crash, or lead to a rollaway incident when the vehicle is parked. Jeep has issued multiple recalls for ptu-related issues, particularly for some Cherokee models, due to potential manufacturing defects that can lead to transmission failure however the year of my Jeep is not included but it is the same issue that is currently recalled. I was also told that the ptu is on backorder because of the recall. It is on backorder for longer than 45 days. Why isn’t my Jeep included in the recall?.

I own a Jeep Cherokee 2018 ( [xxx] ) it has less then 60k miles on it. The dashboard recently - 4wd system unavailable" lit up and remains lit. I took to non dealer for diagnosis- stated it is a known issue in Jeep Cherokee, transfer case internal failure. I verified online there is a recall for faulty power transfer (25v011000. ) but my VIN is not reflected. I believe my VIN should be included in the recall and was omitted. What can I do to have it reviewed and added to the recall list? I app;reciate your assistance. Thank you!!! [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Have 1 safety recall, have taken to Jeep dealer and they have confirmed ptu not working light on dash is valid and 4x4 is not working, but they will not order new ptu. Jeep has not offered loaner vehicle or to buy back vehicle that is a lemon! it has been over a year since recall was issued without any results!.

Power transfer unit (ptu) failure with "service 4wd" message with "transmission service" message. Unfortunately, my car is not part of the recall but it is a similar issue.

I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt like I had been hit from behind. I pulled over to check out my car but nothing seemed wrong. The exact same thing happened about 2 1/2 months prior to this incident the jolt was so much so that my head hit the headrest hard enough to cause a headache for several hours.

I have already received the official recall notice, but I have been told by both my local mechanic and fca representatives that there is still no remedy available. In the meantime, my vehicle is exhibiting exactly the defect described in the recall and is now unsafe to drive. Here is my experience: in early 2024, while running errands, I stopped at a red light before making a left turn. When the light turned green, the car would not move forward. I had to turn on my blinkers while other drivers were honking. I panicked, tried turning the car off and on, and eventually it moved again. This same issue has happened four other times since then. Most recently, on 8/22/25 the car left me stranded in a grocery store parking lot. It was full of groceries, making multiple alert sounds, and would not start. My cousin had to leave what he was doing to try to jump it; when that didn’t work my brother and nephew went to buy a new battery. When they returned, the car started on its own and we returned the battery. We took the vehicle to our local autozone to run tests in which it passed all. Since that day, every time I turn the car on it stalls momentarily before starting. I have also called certified Jeep dealers in my area who have stated the parts are unavailable and there is no eta on their availability.