Instrument Cluster/panel Problems of Jeep Cherokee

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure); however, the part to do the recall repair was not yet available. The contact stated that the infotainment system screen display and the instrument cluster had turned black. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000. Parts distribution disconnect.

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The contact owns a 2019 Jeep Cherokee. The contact stated that there was oil leaking from the vehicle. The contact stated that the 4-wd warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that oil was leaking from the oil pan. The vehicle was not repaired. The contact called drivers village (5885 cir dr e, cicero, NY 13039) and maguire Chrysler Dodge Jeep ram of syracuse (959 hiawatha blvd w, syracuse, NY 13204). The manufacturer was not contacted. The failure mileage was approximately 87,000.

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The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 mph, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.

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The contact owns a 2016 Jeep Cherokee. The contact stated that while operating the vehicle the gear shifter error message was permanently displayed on the instrument dash and information from the speedometer, fuel gauge etc. Was not available to the driver due to the failure. The vehicle was taken to the local dealer who replaced a gear shifter wire and bessel but the failure continued to occurred. The manufacturer was not yet contacted regarding the issue. The failure mileage was 50,000.

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