Equipment Problems of Jeep Grand Cherokee - part 1

The whole vehicle is a safety issue. Have to park outside, cannot charge due to manufacturer for safety. Numerous electrical issues with braking, electric and emergency braking. Have more pictures of messages with miles below it. Also a few more repair records.

See all problems of the 2024 Jeep Grand Cherokee 🔎.

Here is the issue: vehicle sat all evening (an 8 hour shift) in the warehouse parking lot and it misty rained, so probably high humidity as well, the entire time. When I got in it at the end of my shift, and started it, cycling 3 times hoping the issue would clear, it had lost all electric power steering assist. The red steering wheel icon came on, lane?keep assist disabled, traffic sensing disabled, and acc showed ‘acc unavailable – service required. ’ I limped the vehicle home - highly unsafe - to a dry somewhat environmentally controlled garage waiting for the roadside assistance tow truck to grab it next morning. When the towtruck driver arrived, he hopped in the vehicle, started it up, and it was as if nothing happened last night this dry, sunny morning. That must be a short somewhere. I spoke with jordan at dave dennis cjdr in dayton, OH, right away they said they checked it out, found old code u0131, cleared it, were not able to repeat the issue, and come get it. A few days, and much frustration later, I found this foia file, uploaded below, along with weblink [xxx] discussing a, quite concerning, to me, "known grounding issue" with "g908a faulty grounding. " I have no indication on the below also attached invoice that that grounding issue was ever even checked, so I remain very concerned! information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2023 Jeep Grand Cherokee 🔎.

I am currently operating this vehicle as a rental car and have encountered a severe visibility and safety hazard caused by the design of the front passenger interactive display on the dashboard. The specific angle, slant, and glossy finish of this screen act like a mirror, redirecting intense, blinding sunlight directly into the occupants' eyes depending on the sun's position, creating an immediate crash hazard. Incident 1 (driver blindness): earlier yesterday, while driving northbound on [xxx] through [xxx] and into [xxx], the sun was positioned in the southeast. The sunlight entered the passenger side, struck the slanted passenger screen, and bounced directly into my eyes as the driver. The blinding glare was so sudden and severe that it completely obstructed my forward visibility, forcing me to slow down suddenly on the interstate to avoid a collision. Incident 2 (passenger blindness): later in the day, at approximately 4:40 pm central time, with the sun shifting to the west, the hazard flipped. The sunlight struck the screen at the opposite angle, bouncing intense glare directly into the front passenger's eyes, blinding them. Because this is an inherent hardware design and orientation flaw of the physical screen, the occupants cannot adjust or tilt the display to eliminate the reflection. It creates an ongoing, dangerous distraction and temporary blindness for whoever is sitting in the path of the reflected light. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Recall r71 was marked as completed on this vehicle, but the headliner caught fire exactly as described in the original defect narrative. SUV caught fire, blew up and took out four other vehicles and a parking structure.

See all problems of the 2012 Jeep Grand Cherokee 🔎.

My power lift gate closed unexpectedly and at a pace faster than usual. The lift gate came down on my head and compressed my neck. I have not tried the power lift gate again for fear of it breaking and not being able to be closed. The power lift gate has been sticking shut and not opening some times.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

Airbag light, with dinging sound, comes on multiple times a day, stays on for a few minutes and goes off. Battery is dead every tim I try to start my vehicle. When I shut off ignition, there is a series of loud clicks coming from the lower central instrument panel. The sound lasts for several minutes. It makes the same sound if I change the temperature on the dual climate control. Digital navigation system /radio doesn't work after shutting off vehicle and restarting it.

See all problems of the 2010 Jeep Grand Cherokee 🔎.

I am filing a complaint regarding the front fascia/bumper on my 2023 Jeep Grand Cherokee. The front fascia is separating and developing a visible gap near the headlight and adjoining body panel. I contacted Jeep customer care and was told there was no recall for this condition and to have the vehicle inspected by a Jeep dealership. A dealer later suggested the condition could possibly be related to prior body damage or repair based on panel alignment and possible paintwork. However, I have not been provided documentation identifying a specific damaged component or establishing that prior damage caused the current separation. I subsequently learned that stellantis issued star online case s2223000075, “front fascia cover gaps and or poor fitment,” addressing front fascia fitment concerns. My vehicle is experiencing separation/gapping in this same general area. I have also personally observed and photographed several other Grand Cherokees displaying similar-looking gaps near the fascia/headlight area. I do not know their accident or repair histories and cannot state that they have the same cause. I am requesting that NHTSA review this complaint with any similar reports and determine whether the fascia attachment system, retainers, mounting tabs, clips, brackets, or related components can allow the fascia to progressively separate during normal use. I am concerned that this may extend beyond a cosmetic issue if the fascia or associated components can become loose while driving. I have photographs, dealer information, and Jeep customer care documentation available upon request.

On xxx at approximately 1:32 p. M. , I was stopped in a starbucks drive-through in my 2025 Jeep Grand Cherokee 4xe. The vehicle was completely stopped and my foot was on the brake pedal. Without any intentional acceleration input from me, the vehicle suddenly lurched forward. The movement was significant enough that I initially believed the vehicle behind me had struck my Jeep. I then confirmed that the vehicle behind me had not made contact with my vehicle. Fortunately, I had left sufficient distance between my Jeep and the vehicle in front of me, and no collision occurred. This is the second serious unintended vehicle-control event I have experienced with this vehicle. I previously submitted NHTSA complaint #xxx after the vehicle unexpectedly applied severe braking while I was driving, without an apparent obstacle or braking input from me. The sudden deceleration in that incident caused the seatbelt restraint to injure my chest. Following the first incident, the Jeep dealership retained the vehicle for approximately one week but was unable to duplicate the condition or determine its cause. I subsequently reported the incident to stellantis. Stellantis has opened escalated case #xxx and has now assigned a third-party investigator to inspect the vehicle. I am submitting this additional report because the vehicle has now exhibited two separate unintended vehicle-control events: unexpected severe braking while driving and unexpected forward movement while completely stopped with my foot on the brake. I no longer feel that the vehicle is safe to drive. Vehicle: 2025 Jeep Grand Cherokee 4xe VIN: [xxx] prior NHTSA complaint: xxx stellantis case: xxx information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2025 Jeep Grand Cherokee 🔎.

Exhaust system design defect. Original manifold system started to fail at approximately 40,000 miles, allowing CO gasses to enter vehicle cabin exposing passengers, including children, to potentially deadly exhaust fumes. Jeep, Jeep service centers have known since at least service bulletin 09-19-23 that the hangers and brackets used in the manifold system are not robust enough in design to “accommodate thermal expansion and engine movement without breaking or leaking. ” I was never alerted to this. Addressing this via an unnoticed bulletin rather than a recall not only put me in physical danger, but ran out the clock so it could not be addressed as a warranty issue. Apparently, the manifold warps, gaskets fail, the vibration shears support bolts, and the carbon monoxide leaks into the car through the ventilation system upon warmup. Depending on severity perhaps the entire drive. Attached file is a $4200 estimate presented to me by the dealership where I originally purchased the car, preparing me for what I might have to pay out of pocket to fix the leaking exhaust system. There was no preemptive maintenance for this issue I could have had done, aside from not driving my car. Ever. I assumed when I bought the car that the manufacturer would not knowingly allow me to purchase a vehicle that pumps exhaust fumes directly into the cabin. I was wrong. This is a defect Jeep is obviously well aware of, and they chose to put their customer’s in harm’s way rather than taking action.

See all problems of the 2020 Jeep Grand Cherokee 🔎.

We found a huge spillage in our driveway and it had a color of yellowish brown. Took it to the dealership tech found oil and coolant were mixed together and coming out of the overflow tank. Because the oil in the coolant mixed together, it went through all the components in the engine and it is a total loss. The car does not work and it needs a new engine. Had another independent car shop. Look at the car in they agreed. We had no signs of warning of anything being wrong with the car. It ran fine. The temperature gauge remained normal and never overheated. I am reading about a class action lawsuit about this situation that happened to multiple Jeep Grand Cherokees. Since the dealership told us it's a total loss. If you wanted to fix it, it will cost us over $10,000. The mechanic told us that this is not drivable even if you try to drive the engine will 09lock up and you can get into a major accident or even cause one.

See all problems of the 2019 Jeep Grand Cherokee 🔎.

I purchased a new 2026 Jeep Grand Cherokee limited on August 31, 2026. Immediately after taking delivery, I discovered that the vehicle’s assist and automatic sos services were not functioning. The automatic sos system does not connect to the required service, and these safety features remain unavailable. I reported the issue to Jeep customer care on September 1, 2026. Since then, I have worked extensively with Jeep customer care, the assigned case manager, Jeep’s technical team, and the dealership to resolve the problem. The issue was escalated to Jeep’s technology team and, according to Jeep representatives, to at&t as a critical safety concern. Jeep has specifically classified this matter as a safety issue. The dealership inspected the vehicle and confirmed the issue. A star case was also initiated at the direction of Jeep customer care for further investigation. Despite these efforts, I have now been dealing with this issue for 23 days without a resolution or definitive timeframe for when the safety-related services will be restored. I have been advised that there is no estimated timeframe and that resolution could take days, weeks, or potentially months. I have also been told that Jeep considers this issue unique to my specific vehicle and that it is not affecting other like vehicles. I purchased a new vehicle with the reasonable expectation that all advertised safety and emergency-assistance features would be operational at delivery. After 23 days, these critical services remain unavailable. Given Jeep’s own classification of this matter as a safety issue, I am requesting an immediate and appropriate resolution, including replacement of the vehicle with a comparable new vehicle in which the assist and automatic sos safety services are fully operational.

The copilot seat headrest violently detached from the base.

I recently was driving and my headlights went out, then smoke appeared on the passenger side of my car and immediately caught fire and my car was completely burned down.

The factory-installed 8. 4-inch uconnect touchscreen/display in my 2020 Jeep Grand Cherokee is delaminating internally causing bubbling under the screen surface. The layers of the touchscreen are separating even though the screen has not been physically damaged. The uconnect system and vehicle are available for inspection upon request. The delamination affects the touchscreen used to operate and display multiple vehicle functions. As the screen deteriorates, it can become difficult to read or operate and may result in unintended or “ghost” touchscreen inputs. This can create a driver distraction while the vehicle is moving and may interfere with the driver’s ability to reliably use information and functions displayed through the uconnect system, including the rear-view camera display when backing up. The condition appears to be progressive and raises concern that the display could become increasingly unreliable. Yes. The vehicle was presented to an authorized Jeep dealership, and the delamination of the factory uconnect touchscreen was confirmed. The dealership also attempted to determine whether stellantis would provide repair cost assistance, but advised that its system would not allow a goodwill request because of the vehicle's expired warrenty. The car is only 6 years old and has less than 60,000 miles. Stellantis refuses to provide any assistance. Jeep dealership states it is a $1500 repair. The vehicle and uconnect screen have been inspected by an authorized Jeep dealership. The vehicle has not been inspected directly by stellantis, police, or an insurance representative. There were no warning lamps or vehicle warning messages before the screen began delaminating. The first noticeable symptom was visible separation/bubbling within the touchscreen display. The condition has progressively worsened. There was no impact, physical damage, or other event that caused the screen to separate. Symptoms first appeared in August 2026.

I am writing to make you aware of a safety issue that I have encountered with my 2020 Jeep Grand Cherokee laredo. On August 21, 2026, the gas pedal/throttle control just fell off as I was driving myself and infant on a busy three lane thoroughfare in [xxx]. I went to slow down the car by braking, but it was very difficult. I went into an empty bus lane so as not to get rear ended or crash into something. Finally, the car systems ceased. No warning lamps came on ever or any messages. I had no problems with the car prior to this occurring. As I said previously, I had my infant in the car with me at the time and never expected for a gas pedal/throttle to literally fall off. I didn't think that cars would be made for this to ever happen. This could've been a major tragedy. I usually commute to work on major highways with tractor trailers and trucks, but I was off that day luckily. We could have been killed. I had to have a flatbed bring it to a Jeep dealer in nanuet, NY where they took possession of the car and car part. I did take phots of the part though. The Jeep dealer rockland Chrysler Dodge Jeep ram in nanuet, NY repaired the Jeep. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I was driving on the highway when the sunroof on my jgc exploded. I checked for a debris, ie rock, stick, inside the cabin and found none. There was no other damage to the auto other than the sunroof.

While operating the vehicle at a low speed, it has on multiple occasions decelerated, stopped, and displayed the message "shift to p, then desired gear. " this issue has been observed on both the highway during rush hour and on local streets. No diagnostic trouble codes are present when the system is scanned.

The dashboard screen is delaminating allowing it to malfunction and makes it difficult to connect phones or other equipment needed to operate the car safely. Jeep is saying it's not under warranty or official recall despite many others reporting the same issues online.

I am reporting a serious safety concern involving the transmission/power train of my 2014 Jeep cherokee limited, VIN [xxx], with fewer than 80,000 miles. The transmission failed suddenly when I was approximately one minute away from entering a highway. The vehicle became inoperable and left me stranded in an isolated area with little or no cellular reception, and I had to find assistance. Had the transmission failed one minute later while I was traveling at highway speed, I could have been seriously injured or killed. I could have died because of this failure. Or I could've killed or injured someone else on the road. There were no meaningful warning lamps, dashboard messages, or other advance warnings that alerted me that a complete transmission failure was imminent. The transmission failure was confirmed through the repair process by the service facility that repaired the vehicle. The transmission has already been repaired, and I have repair invoices, diagnostic records, and service documentation available upon request. I was without my vehicle for nearly one month while the issue was being addressed. The vehicle has not, to my knowledge, been inspected by Jeep/stellantis in connection with this safety complaint. I contacted Jeep customer care and specifically reported this as a safety concern, but I was told that a claim could not be opened or assigned to a case manager because the vehicle is no longer under warranty. I work from home, drive the vehicle relatively little, keep my vehicles in very good condition, and have completed required maintenance. Despite this, the transmission failed before 80,000 miles. I have also experienced radiator/cooling-system failure, a failed brake caliper & repeated brake/rotor issues. I am asking NHTSA to document and review this sudden transmission failure and determine whether it is consistent with other known safety-related transmission problems involving the 2014 Jeep cherokee. There are other 2014 recalls! information redacted pursuant to the freedom of information.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

Radio / navigation screen DE-laminating. Radio controls malfunction while driving. I am the fist and only owner of this vehicle. Car is garaged , and only has 63,000 miles on it. No environmental reason why this would be happening. I have went to dealership service department and they stated it was not covered by my extended warranty . I have also reached out to Jeep customer care with no resolution. The screen controls the ac , steering wheel heating , seat heating , phone bluetooth, sos , etc .

Seeking clarification that there is no current issued related to the 2024 Jeep Grand Cherokee pipe; this is attorney [xxx] submitting such on behalf of client, [xxx]; formal notices also issued fca us llc customer center [xxx] [xxx] – [xxx] national highway traffic safety administration [xxx] [xxx] [xxx]'s Chrysler Dodge Jeep ram of kirkland [xxx] [xxx] [xxx] Chrysler Dodge ram [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Went for an oil change and learn the cooler has a leak. Car was getting over heated. What cause this issue as I just got it in Feb. 2026.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

This car has broke down on me 3xs bc of the faulty pump relay. At the car wash with my children, at work, and home this vehicle has left me stranded. Now up to $1600 in repairs all while my car is broke down again for the 3rd time.

As I was merging onto the highway my sunroof combusted without any impact that would cause it. Upon inspection there was no item that hit the glass, the glass shattered entirely across the entire pane and broke apart ( not just spiderwebbing, there was glass falling into the sun roof visor).

Problem was oil filter housing made of plastic. It was cracked and no warning light that oil had leaked out. Car suddenly decelerated as I was merging into traffic on freeway causing vehicles coming up behind to brake rapidly including a semi truck which had been 200 yards back. I rolled onto shoulder with warning lights activated. Pure luck it was not a major accident. Had it fixed at local mechanic in area and was told it is common problem on several makes of vehicles. Mechanic replaced with aluminum one. Gave me a reduced price of $1200.

My mother went to open the door and the plastic covering of the handle had some how chipped or melted and she sliced her pointer finger down the middle. There was a massive loss of blood and she is anemic.

While driving the car puts itself in park, then the gear shift d starts blinking and the dashboard says put into park. I've took it to Jeep to figure it out and fix it. I got it back and while on the highway it did it again causing me to almost get hit by several cars. I was on the highway doing the speed limit and no brake lights also when it happens. I took it back to Jeep and they still have no clue but my Jeep is to dangerous to drive period. There are not warning signs when it happens.

When sitting at the light my vehicle completely shut off. When I was able to restart the vehicle the power steering light came on. After driving for a few moments, the vehicle did the same thing and steering concerns continued. The vehicle was on two major roads with other vehicles around. This put myself, my son, and other drivers on the road in danger of being involved in an accident. The vehicle was taken to the dealership under the florida lemon law. The aux and main battery were replaced. The representative from stellantis denied our lemon law request of repurchase or replacement of this vehicle. By Jun 2026, under one year of ownership, the vehicle had already spent over 38 days at the dealership for service related issues: airbag issue, steering related failure issue, steering rack replacement, battery replacement, and now on July 9,2026 the vehicle attempted to shift into park, the electronic parking brake engaged, and the vehicle became immobile while we were actively driving. This produced another safety concern for our family and other drivers on the road. The vehicle is currently with the dealership attempting to diagnosis this defect.

Our sunroof completely shattered for no reason. We were not hit by or with anything, we did not hit any objects, it just spontaneously broke. Thankfully our interior shade was pulled, otherwise we would have been showered with shards of glass. It is available for inspection. Our safety was put at risk as we were on a freeway, in traffic & the loud sound it made scared us, it sounded like a very close gun shot. We had to pull over to see what happened. We took it to the Jeep dealer where we bought it & they told us they have never seen this happen before & there's nothing they can do. There were absolutely no symptoms prior to this happening. It was not overly hot or cold outside. (73 degrees & dry).

I was caught driving in a hailstorm when hail impacted and broke the panoramic sunroof of my vehicle. I understand that hail can break automotive glass and that the sunroof is constructed from safety glass. My concern is not that the glass broke, but how it shattered. When the sunroof failed, it fragmented into extremely fine particles and powdered glass. The glass was so fine that it became embedded in the vehicle's seats and interior surfaces. It was in my hair and clothing. Fortunately, the interior cloth sunshade was partially closed at the time and contained much of the debris. Had the shade been open, the glass particles would have fallen directly into the cabin while I was driving. My concern is that the shattered glass created a large volume of fine particulate debris that could have been dispersed throughout the cabin and potentially into occupants' eyes, skin, and airways. This is particularly concerning when considering the possibility of children or other passengers seated beneath the sunroof at the time of failure. Given how fine the resulting particles were, I question whether additional protective measures, such as a laminated layer or other containment system, should be required to prevent shattered glass from entering the passenger compartment when a panoramic sunroof fails. I believe this issue warrants review because the manner in which the glass disintegrated may present a safety risk beyond the initial breakage itself.

Odometer fraud: on [xxx], I purchased 2026 Jeep Grand Cherokee VIN [xxx] from clay cooley dallas Dodge as "new. " federal odometer disclosure statement and retail installment contract stated 10 miles. Actual odometer at delivery: 124 miles after dealer disclosed dead battery replacement delayed delivery. No corrected federal odometer disclosure statement was provided as required by 49 usc 32705. Vehicle delivered was non-conforming to advertised characteristics: 1. Dealer digital showroom pictured 2026 Grand Cherokee with captain's chairs, 3rd row seating, chrome accents, silver wheels. I contracted based on those images. 2. Delivered: bench seat, no 3rd row, black painted 20" wheels. Salesman cesar ortiz confirmed "third row" by phone 6/16/2026 while viewing same images. 3. Delivery included used car buyer's guide and as-is disclosure prohibited on new vehicle sales under magnuson-moss warranty act 15 usc 2301, plus vtr-271 limited power of attorney improper for new retail under TX transp code 501. 147. 4. No executed retail installment contract, odometer disclosure statement, or buyer's guide provided at [xxx] delivery as required by tila 15 usc 1638(b). Documents provided 6/23/2026 still falsely state 10 miles. Vehicle rejected under ucc information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The evaporator ac core/expansion valve was faulty, which is very common in these vehicles. The dealership fixed it (still has a noise so not 100% sure if it was fixed or if it's another faulty one). Leaking air conditioner refrigerant is hazardous to both human health and the environment. When these things leak it releases toxic chemicals into the air and atmosphere. The dealership confirmed the issue and fixed it which took 5 days to do and a ton of hours which cost me over $3000. I have complained to Jeep/Chrysler and they will do nothing. It should be a recall in these vehicles and the consumer should not have to pay for bad/faulty parts. My vehicle was inspected by two dealerships to get second opinions. I was told by the dealerships they are doing these repairs more than they would like to say. No warnings just a annoying sound when the ac was on and I would lose freon constantly and my ac would go warm. I'm asking for something to be done. Thank you.

See all problems of the 2022 Jeep Grand Cherokee 🔎.

Codes c1490-00 rear differential actuator initialization failure. Service information states to replace the elsd (electronic limited slip diff. ) before replacing the rear differential. Removed fill and drain plugs from rear differential, acquired a fluid sample. Fluid sample was clean with no signs of metal contamination, or evidence of an internal differential failure (esld) word internal.

While driving my 2018 Jeep Grand Cherokee limited 4x2, the driver side active head restraint deployed without any collision, rear impact, crash, or other triggering event. There was a sudden loud bang directly behind my head, which startled me and created an immediate safety distraction while the vehicle was in motion. I did not know what had happened at the time. The head restraint remains deployed/open and cannot be reset. The vehicle was not involved in a crash, there was no rear impact, and there was no airbag deployment. Fca/stellantis has issued an x88 active head restraint warranty extension for certain Jeep Grand Cherokee vehicles involving inadvertent deployment of the front active head restraint where it cannot be reset due to internal damage. My vehicle appears to have experienced the same failure mode, but Jeep/stellantis has advised that my VIN does not qualify for x88 coverage, apparently because the vehicle was built after the selected warranty extension population. My vehicle build date is January 2018, with mdh 011623. I am filing this complaint because this was a safety related head restraint failure that occurred while driving without a collision. The sudden deployment caused a loud impact immediately behind my head and created a dangerous distraction. I am concerned that vehicles outside the current x88 warranty population may still be experiencing the same inadvertent active head restraint failure. The vehicle was factory ordered and delivered in February 2018, which may explain the later January 2018 build date, but it is still a 2018 Jeep Grand Cherokee and appears to have experienced the same inadvertent active head restraint failure mode described in fca’s x88 warranty extension.

Safety issue: the uconnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.