Equipment Problems of Jeep Grand Cherokee - part 1

Our sunroof completely shattered for no reason. We were not hit by or with anything, we did not hit any objects, it just spontaneously broke. Thankfully our interior shade was pulled, otherwise we would have been showered with shards of glass. It is available for inspection. Our safety was put at risk as we were on a freeway, in traffic & the loud sound it made scared us, it sounded like a very close gun shot. We had to pull over to see what happened. We took it to the Jeep dealer where we bought it & they told us they have never seen this happen before & there's nothing they can do. There were absolutely no symptoms prior to this happening. It was not overly hot or cold outside. (73 degrees & dry).

See all problems of the 2025 Jeep Grand Cherokee 🔎.

I was caught driving in a hailstorm when hail impacted and broke the panoramic sunroof of my vehicle. I understand that hail can break automotive glass and that the sunroof is constructed from safety glass. My concern is not that the glass broke, but how it shattered. When the sunroof failed, it fragmented into extremely fine particles and powdered glass. The glass was so fine that it became embedded in the vehicle's seats and interior surfaces. It was in my hair and clothing. Fortunately, the interior cloth sunshade was partially closed at the time and contained much of the debris. Had the shade been open, the glass particles would have fallen directly into the cabin while I was driving. My concern is that the shattered glass created a large volume of fine particulate debris that could have been dispersed throughout the cabin and potentially into occupants' eyes, skin, and airways. This is particularly concerning when considering the possibility of children or other passengers seated beneath the sunroof at the time of failure. Given how fine the resulting particles were, I question whether additional protective measures, such as a laminated layer or other containment system, should be required to prevent shattered glass from entering the passenger compartment when a panoramic sunroof fails. I believe this issue warrants review because the manner in which the glass disintegrated may present a safety risk beyond the initial breakage itself.

See all problems of the 2012 Jeep Grand Cherokee 🔎.

Odometer fraud: on [xxx], I purchased 2026 Jeep Grand Cherokee VIN [xxx] from clay cooley dallas Dodge as "new. " federal odometer disclosure statement and retail installment contract stated 10 miles. Actual odometer at delivery: 124 miles after dealer disclosed dead battery replacement delayed delivery. No corrected federal odometer disclosure statement was provided as required by 49 usc 32705. Vehicle delivered was non-conforming to advertised characteristics: 1. Dealer digital showroom pictured 2026 Grand Cherokee with captain's chairs, 3rd row seating, chrome accents, silver wheels. I contracted based on those images. 2. Delivered: bench seat, no 3rd row, black painted 20" wheels. Salesman cesar ortiz confirmed "third row" by phone 6/16/2026 while viewing same images. 3. Delivery included used car buyer's guide and as-is disclosure prohibited on new vehicle sales under magnuson-moss warranty act 15 usc 2301, plus vtr-271 limited power of attorney improper for new retail under TX transp code 501. 147. 4. No executed retail installment contract, odometer disclosure statement, or buyer's guide provided at [xxx] delivery as required by tila 15 usc 1638(b). Documents provided 6/23/2026 still falsely state 10 miles. Vehicle rejected under ucc information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving my 2018 Jeep Grand Cherokee limited 4x2, the driver side active head restraint deployed without any collision, rear impact, crash, or other triggering event. There was a sudden loud bang directly behind my head, which startled me and created an immediate safety distraction while the vehicle was in motion. I did not know what had happened at the time. The head restraint remains deployed/open and cannot be reset. The vehicle was not involved in a crash, there was no rear impact, and there was no airbag deployment. Fca/stellantis has issued an x88 active head restraint warranty extension for certain Jeep Grand Cherokee vehicles involving inadvertent deployment of the front active head restraint where it cannot be reset due to internal damage. My vehicle appears to have experienced the same failure mode, but Jeep/stellantis has advised that my VIN does not qualify for x88 coverage, apparently because the vehicle was built after the selected warranty extension population. My vehicle build date is January 2018, with mdh 011623. I am filing this complaint because this was a safety related head restraint failure that occurred while driving without a collision. The sudden deployment caused a loud impact immediately behind my head and created a dangerous distraction. I am concerned that vehicles outside the current x88 warranty population may still be experiencing the same inadvertent active head restraint failure. The vehicle was factory ordered and delivered in February 2018, which may explain the later January 2018 build date, but it is still a 2018 Jeep Grand Cherokee and appears to have experienced the same inadvertent active head restraint failure mode described in fca’s x88 warranty extension.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

Safety issue: the uconnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.

See all problems of the 2020 Jeep Grand Cherokee 🔎.

My daughter that is [xxx], her in the passenger seat, me driving were traveling down a street. I slowed to enter a turn lane going maybe 10 mph and heard a loud bang. I said "what was that noise. " I glanced at my daughter she looked dazed and said "I don't know but something slammed into the back of my head. " I pulled in where we were going and looked to find the head rest was popped open behind her head. There were no bumps, no impacts and not even high speed. This headrest mechanism literally deployed for no reason slamming at high speed into the back of her head and neck. I stopped called mopar and made a complaint because it was right at 5pm and dealers were closing. She was slurring speech, dazed and repeating herself. Took her to the urgent care that sent me to the er out of concern. They told me she may need head and neck images. The doctors and staff were so confused as to what I was even talking about. I showed them photos so they could see the situation. I was in the er with her for 5 hours. She has a concussion. These headrests are dangerous and just injured a minor. What do you mean we are not calling for recall. This isnt just about equipment replacement. This injury could have been worse and there is obviously something flawed here. I have seen many of the same story. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My vehicle will not start so I jumped my battery when my car cut on I had a bunch of lights flashing my engine light my power steering light the miles per hour on my dash was flashing will not let me put my car into drive or reverse and when I did get it into drive my steering wheel was completely locked. After a few minutes. The vehicle will cut off again. All of this happened out of nowhere. I I was driving perfectly with no issues the day before.

See all problems of the 2022 Jeep Grand Cherokee 🔎.

Alternator overheated and vehicle stalled. Smoke was seen coming out from alternator. Incidentbandbvehicke details are consistent with fca recall t36. Looking to include vehicle in recall.

Car parked in driveway, passenger active head restraint deployed overnight while parked. Plastic mold holding the latch pin in place is destroyed. Broke into pieces. The latch pin in pic1. Jpg is still secured in the lock position. The computer is not throwing codes of deployed headrest, the computer thinks everything is fine. Pic3. Jpg has a picture of the driver headrest, not deployed. The headrest are designed to deploy only with impact. The plastic molding broke away from the latch pin, and allowed the headrest to deploy prematurely. This should have been a safety recall on the first report. Thousands of complaints have been noted thus far.

See all problems of the 2013 Jeep Grand Cherokee 🔎.

This is a major safety risk. While driving in the left lane of the highway the car abruptly turned off and gave a "service hybrid required" type of message. My husband was almost hit by a truck. We have been trying for months to get the recall corrected, but the worcester, MA dealership keeps telling us they don't have any loaners to give us so they can perform the recall.

Rear sunroof glass imploded spontaneously and shattered while driving.

See all problems of the 2024 Jeep Grand Cherokee 🔎.

I am writing to formally report a serious safety issue with my brand-new Jeep Grand Cherokee (got it from darcars rockville, MD dealership) and to request immediate resolution under warranty and applicable consumer protection laws. I purchased this vehicle with the expectation of reliability, safety, and comfort for my family. Unfortunately, within a very short period of ownership, the vehicle has experienced repeated and dangerous failures. On 17th April 2026, while traveling at approximately 65 mph on a highway in pennsylvania around 1:00 am, the vehicle suddenly shut down without warning. This created an extremely hazardous situation for my family. We contacted roadside assistance, but no help arrived until approximately 8:00 am. Due to freezing temperatures and lack of heat in the vehicle, we were forced to call 911 for assistance and were transported to a nearby hotel around 3:30 am. The vehicle was subsequently towed to a dealership, where diagnostics were performed. We were informed that the issue was related to a coding or malfunction and that it had been resolved. However, just two days later, while returning home, the exact same issue occurred again under similar conditions—vehicle shutdown at highway speed. Once again, we were stranded at night, forced to rely on emergency services, and did not reach home until approximately 4:30 am. This pattern of failure is unacceptable and represents a severe safety defect. My family’s safety was put at significant risk on two separate occasions. As a result, we have completely lost confidence in the vehicle’s reliability and safety. Immediate escalation of this case and a full technical investigation a written explanation of the root cause of these failures a permanent resolution to ensure this issue cannot recur consideration of a manufacturer buyback or replacement under applicable lemon law provisions.

The uconnect system or radio that has all the digital controls on it. Seems to do what it wants to whenever it wants to. It appears the delaminating underneath the the screen cover. Hey, it actually dialed 911, while my girlfriend borrowed my vehicle. A few weeks ago.

Check engine light came on & auto shop says when they checked under dash, computer says “emissions” problem. They have to do a “smoke test” to see where there is a leak!!!.

While driving the breaks faultered and I had to slam on the break. I had to press all the way down on the break pedal to slow down or stop. Also when stopped at a light the car turns off and puts itself in park. I had to turn the car off and back on again to fix it. My safety and the safety of others was at risk due to chance of a significant car crash due to faulty break system. I had a near miss accident due to this reason. I will be calling the car dealership to tow the car to have it inspected. The abs light came on as well as check engine light. Service power steering light also came on.

See all problems of the 2023 Jeep Grand Cherokee 🔎.

I am filing a safety complaint regarding serious and recurring issues with my 2024 Jeep Grand Cherokee that create unsafe driving conditions. Shortly after purchasing the vehicle, I began experiencing intermittent electrical malfunctions while driving. Without warning, multiple dashboard warning lights and signals activate simultaneously. During these events, I lose confidence in the vehicle’s reliability and safety, as it is unclear whether critical systems are affected. On at least one occasion, the issue forced me to pull over to the side of the road due to safety concerns. The vehicle would not return to normal operation immediately, and I had to repeatedly turn the vehicle off and on for approximately 20 minutes before it reset. In addition, the check engine light has been on for a significant portion of the time since I purchased the vehicle. I have taken the vehicle to the dealership multiple times, but the issue has not been permanently resolved. I am also concerned about multiple safety recalls affecting this vehicle. Some of these recalls currently have no available remedy, which increases the risk and leaves me driving a vehicle that may have known safety defects without a fix. These ongoing issues pose a serious safety risk to me and others on the road. I am requesting that this matter be investigated, and that appropriate action be taken to address these defects. Is it possible to switch to another safe Jeep model?.

The factory-installed trailer tow module in my 2024 Jeep Grand Cherokee keeps shutting down the lights in my horse trailer while on the road. The trailer lights been thoroughly inspected and no problem with the lights or wiring could be found. The Jeep dealer said the Jeep is "functioning as designed. " apparently, it is designed to shut down all the trailer lights at the most minor change in the current. It is a huge safety issue for me, my horse and anyone that may be behind us. I will be driving along and a "check trailer lights" message comes on - when that happens, I know I have no trailer lights because the Jeep has shut them down. The lights will not go back on until the car reboots, which means it has to be turned off for 15 minutes or so.

Subject: vehicle fire following abs recall repair – safety complaint I am filing a safety complaint regarding a vehicle fire that occurred shortly after a recall repair was performed. Vehicle: Jeep (grand cherokee/2019) mileage at time of incident: approximate: 58,350 approximately four weeks ago, my vehicle underwent a recall repair related to the abs system at westgate Jeep located in raleigh, nc 27617. Following that repair, I experienced brake issues due to air in the brake lines, which required a return visit to the same service provider for correction. On April 5, 2026, the vehicle caught fire while parked in my driveway. The fire originated in the front driver-side engine compartment area, where the abs and brake components are located. The fire caused extensive damage to the engine bay, wiring, and surrounding components, rendering the vehicle inoperable. Given the timing and location of the fire, I am concerned that the recall repair or subsequent brake system work was performed improperly leading to either a brake fluid leak or an electrical malfunction or defective parts that caused the fire. This incident presents a serious safety risk, as it could have resulted in injury or loss of life. I am requesting a full investigation into: - the quality and safety of the recall repair performed - whether improper installation, damaged components, or fluid leaks contributed to the fire - whether other vehicles repaired under this recall may be at similar risk the vehicle has not been altered or repaired since the fire and is available for inspection. Supporting documentation (repair invoices, photos, etc. ) can be provided upon request. I respectfully request that this matter be reviewed urgently to prevent potential harm to other drivers.

See all problems of the 2019 Jeep Grand Cherokee 🔎.

Had a recall done in February and 3 weeks later the car would not start randomly no warning lights illuminated on the dash prior to being shut off and once it would start it threw 3 codes for p0850, u0100, and u1267 all related to the parts replaced in February for the recall for the 2nd time now regarding the same parts. And trying to get a reinspection done for the recall bc the parts seem to have failed and its been a living nightmare. And unsure why no warning lights were illuminated prior to the car not starting randomly.

Unexpected acceleration pulling into parking spot which caused significant damage to my vehicle and vehicle in front of my vehicle. The hybrid battery was on low and witness outside of vehicle indicated it was making loud whining noise before collision. Filed a complaint with stellantis. They did nothing. They did not check the hybrid system or software controlling the hybrid system.

Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary moment could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.

I was driving my car and the car shut off at 30 mph. It completely stopped and the steering wheel locked up. Started flashing start/stop and told me to put it in park. Glad no one got hurt and hope it doesn’t do it again.

See all problems of the 2021 Jeep Grand Cherokee 🔎.

My vehicle has an open safety recall (NHTSA recall 25v-766 / fca campaign 78c) stating the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, fire, or sudden loss of propulsion. The recall has been active since November 2025 and the manufacturer states parts are unavailable, so the defect cannot currently be repaired.

While driving home from work on March 13, 2026, the alternator in my 2014 Jeep Grand Cherokee (3. 0l ecodiesel) failed, resulting in a progressive loss of electrical power. As battery voltage dropped, the vehicle entered “limp mode. ” when I was aproximatly 1 mile from my home when I was forced to stop at a railroad crossing while a freight train was passing. At that time, due to low voltage, the electronic shifter and ignition system became completely unresponsive. I was unable to shift the vehicle into park or neutral and was also unable to shut off the engine. The vehicle remained in drive, requiring constant brake pressure to prevent forward movement. This created an immediate and dangerous situation, as I was stopped very close to a moving train with no functional means of securing or disabling the vehicle. Any loss of braking force or control could have caused the vehicle to enter the path of the train, creating a high likelihood of serious injury or death. After reaching my residence, the condition persisted. I remained unable to shift or shut down the vehicle and was forced to manually disconnect the negative battery cable, which is located under the passenger seat, in order to stop the engine. I am very lucky that I had a small metric socket set in the vehice, that I am somewhat mechanically enclined, and that I have long arms & legs, as this process was extremely difficult. I had to disconect te battery cable while maintaining my foot on the brake to avoid crashing into my garage. The vehicle appears to be designed such that engine shutdown is not permitted unless the vehicle is in park, while the electronic shifter becomes inoperative during low-voltage conditions. This combination creates a hazardous failure mode in which the driver cannot place the vehicle in park or turn off the engine during an electrical failure. This incident appears consistent with hazards identified in NHTSA campaign number 16v240000 (recall s27). Despite records indicating that rec.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

Dear sir or madam, I am writing to report serious safety concerns regarding my 2023 Jeep Grand Cherokee, VIN [xxx] , which still has 11 months remaining on the lease. During the two years of this lease, the vehicle has had several recalls and repeated mechanical problems every 2–3 months, including a recent transmission replacement. The vehicle is currently affected by recall 68c. I have maintained the vehicle responsibly and completed oil changes on time. Recently, while driving on the freeway, the dashboard began flashing red warnings and the vehicle lost power, forcing me to slow down in traffic. With help from highway service patrol, I managed to move the car off the freeway. The vehicle would not restart properly and required several attempts before it began working again. I scheduled an appointment with the dealership for the recall repair and oil change. However, after one of the case managers informed me that my vehicle appeared eligible for the buy back program, my recall repair appointment was canceled. Later, my case was reviewed by mrs. Khushbu (customer retention specialist), who informed me that the vehicle was not eligible for buyback and closed my case (#[xxx]) without clearly explaining the reason. As a single working mother, I depend on reliable transportation. I now experience anxiety every time I drive this vehicle due to safety concerns. Two days ago, the same issue occurred again on the freeway — the dashboard flashed red, the gas pedal became unresponsive, and the vehicle stopped, taking 20–30 minutes to restart. Because of these repeated failures and safety risks, I no longer feel safe driving this vehicle. I respectfully request that stellantis/Jeep review this matter and provide a fair resolution. I am not interested in replacing this vehicle with another Jeep, as I have lost confidence in this model. Given the circumstances, this situation may fall thank you for your attention. I look forward to your response. Sincerely information redacted pursuant to the freedom of information act.

I brought my vehicle to the dealership (axis Chrysler Dodge Jeep ram in jersey city, NJ) for open safety recalls. The vehicle has been at the dealership for approximately 3 weeks. I was repeatedly told parts were coming (alternator and brake booster), but the repairs were never completed. I was later told I could pick up the vehicle, but no documentation was provided and I have reason to believe the recall repairs were not performed. This has caused delays, inconvenience, and safety concerns.

Vehicle: 2020 Jeep Grand Cherokee 4wd purchase date: [xxx] mileage at purchase: ~54,900 miles dealer: cherry hill Jeep Chrysler Dodge, cherry hill, NJ I am filing this complaint because I am currently being required to drive a vehicle with a severe wheel misalignment that is visually observable, while the selling dealership has deemed it 'drivable' and has not completed the necessary repairs. On [xxx], I was involved in an accident in which I struck a curb after sliding on black ice. The damage included a bent lower control arm and a cracked subframe. I brought the vehicle to cherry hill Jeep Chrysler Dodge for repairs, which took approximately three weeks. I took delivery of the repaired vehicle on March 13, 2026. Upon taking delivery, I immediately noticed a severe misalignment. The wheel misalignment is so pronounced it is visually apparent while driving. I returned the vehicle to the dealership and they acknowledged the alignment issue. They have since told me there are additional parts needed to complete the repair, and that those parts have not yet arrived. As of today, April 10, 2026, the dealership has confirmed they still do not know when the parts will arrive. Despite the unresolved alignment issue, the dealership has deemed the vehicle 'drivable' and I have been left with no choice but to continue driving it. My daily commute is approximately 60 miles per day, 6 days per week. I have driven hundreds of miles in this condition. Driving a vehicle with severe wheel misalignment poses serious safety risks, including unpredictable handling, accelerated and uneven tire wear leading to potential tire failure, and reduced ability to maintain control in emergency situations — particularly concerning given that this vehicle's incident originated on icy roads. I am requesting that the NHTSA investigate the dealership's decision to return this vehicle to me in an unsafe condition and require me to continue operating it without a timeline information redacted pursuant to the freedom of information act (foia).

I was driving my 2020 Grand Cherokee limited 4x4 and it started to snow heavily so I was driving down this slight hill with a turn. I was not doing no more 15 miles per hour. My warning lights for service 4x4 and my traction control light where on. I then proceeded to slide and I could not stop and I slid into a utility pole then a tree. The air bags did not deploy. . I tried to back my vehicle up I had no traction or 4-wheel drive. A gentleman came out to help me and he had some older Jeeps tried to move my vehicle and he stated I can't believe your 4x4 is not working. I believe due to failure of the 4x4 and traction control led to my accident. From what I read this is a known issue with Jeeps there should be a recall. At this time I have not had the vehicle looked at because it has been in the autobody shop since the accident!.

Dealer reported the incorrect mileage on my vehicle when I took it in for service. Now today when I came in 02/16/2026, they told me about this issue and it affected my warranty and also affected my car fax record for my vehicle.

I have a 2024 Jeep Grand Cherokee that I purchased July 19, 2024. I started having operational problems with the vehicle within two months. The car was in and out of the dealership five times through Nov. 2025. Each time the problem was verified by the service department and documented as such, including an incident of the engine shutting down when entering the expressway. I filed a lemon law claim September 2025, and settled December 2025. However, no reimbursement has been received. On Feb. 15, 2026, my car shut down completely as I was exiting a belt driven car wash, resulting in crashes of two vehicles in back of me. I had no control of shifting gears to move forward.

On multiple occasions my vehicle has not recognized the key fob when I have been at the vehicle. I have actually been standing by it trying to open the door and it would not respond. Even if I was holding the key fob in my hand next to the door it would not respond. I would have to manually push the unlock button on the fob to be able to enter. This has caused me personal safety concerns when in unfavorable situations and I could not immediately gain access to the interior of my vehicle. The memor seat and easy exit functions have repeatedly failed to operate as they should causing me to be out of position when driving requiring manual resetting of the position. The heads up display consistently shows the incorrect speed limit. Google maps and carplay intermittently become disconnected while I am driving creating a safety hazard when I am using google maps guidance. The date below is simply the most recent time these happened. Again, these have happened repeatedly over the period of ownership.

This model vehicle and several others that I have experienced, have a center console cupholder that is trimmed in chrome. The chrome is peeling on both cupholders at the edges and extremely sharp and have personally been cut and causing lacerations and bleeding.

See all problems of the 2017 Jeep Grand Cherokee 🔎.

I was driving on the highway. There were no other vehicles nearby. I heard a loud pop/bang. I thought a tire burst but then discovered the back windshield had shattered.

While driving on the highway my vehicle will shift to neutral.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

The Jeep will randomly lose cabin heat and blow cold air. It seems to happen mostly when the battery is drained. Took it to dealer but they tried to say it was normal which we stated it can’t be normal to not be able to defrost your windshield in the winter. I called mopar and they opened a case which then the dealer said they had luck changing a coolant valve that tends to stick. Not sure if that will fix issue or have seen people have luck with the ech. It happened at 36000 miles.