Other Fuel System Problems of Jeep Grand Cherokee - part 1

Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at chapman dealership in henderson, nevada zip 89052.

See all problems of the 2022 Jeep Grand Cherokee 🔎.

I purchased a new 2026 Jeep Grand Cherokee summit equipped with the new 2. 0l hurricane 4 turbo. The vehicle has a repeatable and potentially dangerous accelerator-response problem. From a complete stop, I can apply substantial/full accelerator input and the vehicle initially provides little or no expected acceleration. The vehicle may begin creeping forward and the tachometer may begin moving, but there is little corresponding engine sound or vehicle acceleration. After approximately two seconds, the vehicle begins responding and accelerating however it is still extremely sluggish and dangerous. The condition has been repeatedly reproduced in both normal and sport modes. I have also experienced delayed rpm increase and delayed transmission response/downshift while already moving. The condition has occurred when attempting to enter traffic and creates a safety concern because the vehicle does not immediately respond as expected to accelerator input. The dealership initially told me the vehicle was operating normally based on diagnostic readings amd that because of the computers and software there is no direct throttle response on these drive by wire vehicles anymore. That is simply intrue. The dealership subsequently had the shop foreman test drive with me in the vehicle. The foreman experienced the condition and agreed there was an issue with the lack of throttle response. I repeated the issue multiple times from stop, ehile turning, and at speed. The dealership is now involving a technical advisor. The dealer has told me that a stellantis service bulletin concerning similar drivability symptoms does not apply to my VIN. I am not alleging that the bulletin applies to my vehicle. I am reporting the actual safety-related behavior because I believe it warrants investigation regardless of whether my VIN is currently included in that service action.

This car has broke down on me 3xs bc of the faulty pump relay. At the car wash with my children, at work, and home this vehicle has left me stranded. Now up to $1600 in repairs all while my car is broke down again for the 3rd time.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a “service hybrid system required” warning. The vehicle then provided little to no effective motive power despite accelerator input, making it unsafe to continue the highway merge. I was forced to pull off the roadway and stop the vehicle. The vehicle could not be safely driven and required towing to a Jeep dealership. This vehicle has a prior history of hybrid-system-related repairs and recalls. Previous service included high-voltage battery recall work, control module programming, replacement of the electric coolant heater, and replacement of the auxiliary coolant pump and coolant temperature sensor after earlier check-engine-light, ev-mode, and hybrid-mode drivability complaints. A prior repair order also documented jerking during deceleration and reacceleration while operating in hybrid mode. The current dealer has been unable to reproduce the loss-of-propulsion event. During diagnosis, one or more vehicle control modules may have been reset or cleared, which may have removed stored diagnostic trouble codes or other event data associated with the failure. I am reporting this because the sudden loss of propulsion occurred during highway entry and created a serious safety concern.

See all problems of the 2024 Jeep Grand Cherokee 🔎.

While driving on the interstate at highway speeds, the vehicle suffered a sudden and complete loss of motive power without warning, causing the engine to stall. The vehicle became a severe safety hazard in active traffic as power steering and power braking assists were greatly reduced, nearly causing a high-speed rear-end collision before I could safely coast to the shoulder. Upon investigation, the vehicle completely ran out of gasoline, despite the dashboard fuel gauge explicitly indicating at least a 1/4 tank of fuel remaining. This is the second time this exact failure has occurred. The first instance happened during the vehicle's factory warranty period. At that time, the dealership misdiagnosed the issue and replaced the auxiliary battery, failing to address the underlying fuel delivery defect. The vehicle currently has 37,950 miles. The defect appears to be a failure of the auxiliary fuel sending unit/siphon pump inside the saddle-style fuel tank layout. This failure prevents fuel from transferring to the main pump, starving the engine of fuel while falsely reporting to the driver that gas is still available. This is a severe manufacturing defect that actively misleads the operator and causes unexpected stalling at highway speeds.

See all problems of the 2020 Jeep Grand Cherokee 🔎.

I was pulling into my driveway and the vehicle accelerated by itself and crashed into my house looks like vehicle is beyond repair still waiting on adjuster report.

See all problems of the 2017 Jeep Grand Cherokee 🔎.

My car started jumping after purchssing it in November 2025 used. The gear would feel like it was slipping. In March 2026 I parked my car turned it off let off the brake and it rolled. I have used the emergency brake since then. The gas gauge is off. The miles and gauge do not line up correctly and I was advised fuel pump may be off. It will drink gas up within a few miles. Check engine light came on without warning. Took it to check it out said oil sensor. He said replace it soon as you can still driveable. The next day I drove to my sons college and the Jeep had no power, the check service on the screen popped up. And the Jeep would not accelerate. I was anle to take it to o'reilly and several codes appeared stating 2 gear shift ratio inaccurate 7 gear shift ratio inaccurate, engine oil pressure control circuit performance stuck off, clutch temp threshold achieved auto stick inhibit. The employee said he had never seen these codes populate. He asked if I had smelled any transmission fluid burning. I said no. No leaks nothing. Had the car for 7 months. He stated transmission isnt any good. That I would need a deep decoding done to say for sure. Car is in limp mode now. Unable to drive safely.

I own a 2018 Jeep Grand Cherokee ecodiesel that has experienced repeated high-pressure fuel pump (hpfp) failures despite completion of the NHTSA hpfp safety recall. After the recall was performed, my vehicle developed the exact failure described in the recall. Metal contamination was found in the fuel system, requiring replacement of the hpfp and major fuel system components. Approximately 13,000 miles later, during routine fuel filter maintenance, I suspected the failure had returned. I asked the dealership to inspect the fuel filters for metal contamination, but they declined. I then removed and cut open the filters myself and documented visible metal shavings consistent with the recall failure. This is the second occurrence of metal contamination after the recall repair. I retained the filters, saved fuel samples, and documented everything with photos and video. I provided this evidence to the dealership and stellantis. A star case was opened, but the stellantis district manager instructed the dealership not to perform any repairs because the vehicle has no check engine light and remains operable. The recall warns that hpfp deterioration can contaminate the fuel system and cause a sudden loss of engine power, increasing the risk of a crash. It also states this failure may occur without warning lights. My concern is that stellantis is requiring complete pump failure before authorizing repairs, despite documented evidence that the recall failure condition has returned. I still possess the contaminated filters, fuel samples, photographs, video, and service records and will provide them upon request. I respectfully request that NHTSA investigate whether the recall remedy adequately corrects this defect and whether stellantis' refusal to repair a vehicle exhibiting the same safety-related failure condition is appropriate.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

On [xxx] while driving in northeastern colorado on hevily traveled [xxx] without warnin lamps, messages or other symptoms my vehicle stopped running. I was in a lane of traffic and since car had stalled out I had limited steering, braking etc. I did manage to get my vehicle out of the lane of traffic, however, still close to traffice traveling at high speeds past me. After about 30 very stressful minutes I managed to get law enforcement assistance. We were both still in a dangerous position where often wrecks happen by traffic veering and hitting vehicles on the side of the road. Vehicle was towed to golden, CO for repair at Jeep and found to be failed fuel pump, which I understand Jeep is known for with recalls on other VIN numbers but my Jeep was not included. Basic information that my 2021 Grand Cherokee had only 46, 933 miles on it. I believe this component never should have failed at this mileage. I believe that this year Jeep has had many fuel pump failures as Jeep "just happened to have a fuel pump in stock". I also believe that this incident could have turned deadly had I not managed to get somewhat off the highway, especially for law enforcement and me. This year VIN should be included probably along with other in a recall for the fuel pump. The dealer informed me this was not covered under warranty. Colorado has adopted California emissions however that starts with 2022 models and mine is 2021. Even after contesting this covering repairs was denied. With the hazardous position I was placed in, this definitely created a safety issue, especially if I had not managed to get out of the traffic lane. Having worked in the fire service for 19 years I had knowledge of the number of crashes occurring under these circumstances thus contributing to my stress level at the time. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2021 Jeep Grand Cherokee 🔎.

This complaint is being filed regarding a failed and botched remedy of two federal safety recalls: the crankshaft position sensor recall and safety recall z46 (high-pressure fuel pump) on my Jeep Grand Cherokee ecodiesel. The vehicle was delivered to kendall dcjr of soldotna, ak for the recall services. The technician performed the recalls, but the high-pressure fuel pump failed immediately, resulting in systemic fuel leaking directly into the engine's crankcase oil pan. The fuel contamination thinned the motor oil, dropped oil pressure, caused the oil filter to collapse, and resulted in a catastrophically blown motor. Physical inspection confirms the entire fuel system is filled with destructive metal shavings and debris ("glitter") from the disintegrating pump, requiring a complete replacement of all fuel components and the engine assembly. The vehicle has been rendered entirely undrivable and has been sitting out of service at the authorized dealer for over 30 cumulative days. The manufacturer (stellantis/Jeep) has failed to provide a safe, effective, and timely remedy for these safety recalls, and is refusing to issue a corporate rental authorization (cra) or alternative transportation while my vehicle remains grounded due to the safety defect's failure. This is a complete failure to execute a federal safety recall remedy in a reasonable timeframe.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

My 2014 Jeep Grand Cherokee suffered a total intake manifold failure directly resulting from a secondary breakdown of safety recall w79 (NHTSA campaign 20v-699). Physical teardown at an independent facility exposed a 70% engine runner restriction and seized glow plugs due to volatile exhaust sulfur, creating an active fire risk. On July 9, 2026, lafontaine fenton was presented with clear mechanical photos and a continuous 2023 dealer repair loop under customer id [xxx], but formally refused to open a corporate star case or dispatch flatbed transport to remedy this active safety defect. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My 2014 Jeep Grand Cherokee suddenly developed a no-start condition after previously operating normally. The vehicle would crank but would not start. The battery and fuel injectors were checked and replaced as needed, but the problem persisted. Based on the symptoms and known issues affecting 2011-2014 Jeep Grand Cherokees, the internal fuel pump relay/tipm is suspected. This defect has been the subject of previous safety recalls because it can cause engine stalling or a no-start condition. Although my vehicle is not currently included in an open recall, it is experiencing the same type of failure. A failure of the fuel pump relay can leave a vehicle stranded or cause the engine to stall unexpectedly, creating a serious safety hazard if it occurs while driving. I believe this issue should be investigated to determine whether additional vehicles should be covered by the recall.

This vehicle has experienced continuous hv battery drainage since repaired under recall 68c on 2/9/26. Multiple follow up trips to the dealer and discussions with the stellantis "star team" have resulted in them informing me the vehicle is unfixable but "safe" to drive. They admit they have no idea what the problem is or how to solve it.

See all problems of the 2023 Jeep Grand Cherokee 🔎.

Vehicle information: 2018 Jeep Grand Cherokee overland 3. 0l v6 ecodiesel 4x4component affected: fuel/propulsion system (high-pressure fuel pump) safety incident narrative: the vehicle previously underwent a mandatory manufacturer safety recall replacement for the bosch cp4 high-pressure fuel pump under fca safety recall z46 (NHTSA campaign number: 22v-406). At 111,948 miles, while operating the vehicle, the engine suffered a sudden, catastrophic mechanical failure accompanied by an immediate and total loss of engine oil pressure. This caused the engine to suddenly stall and lose all propulsion while in motion, creating an immediate and severe highway safety hazard to myself and surrounding traffic. The vehicle was towed to an authorized Jeep dealership under repair order #5823328. The manufacturer (stellantis) and the dealership are currently refusing to authorize diagnostic teardown labor or a mechanical review of the internal safety recall componentry to investigate an acute internal fuel-pump shaft seal leak or residual micro-particle metallic debris from the prior campaign. An internal drive-shaft seal failure on this replacement pump architecture dumps raw diesel fuel directly into the engine's internal oil crankcase, causing severe oil dilution, an immediate collapse of structural oil pressure, and catastrophic engine seizure. The manufacturer is attempting to shift 100% of the financial burden ($25,000 engine replacement cost) onto the consumer, actively obstructing an essential safety failure investigation into a federally recalled component.

Capless fuel filler nozzle defect. Filler cap comes lose and engine light comes on. You can smell gas vapors in the car.

The check engine came on as I was driving to work the other morning, and when I got back in the car to head home for the night, my car wouldn't start at all. I have a failed high pressure fuel pump system. I used my own obd-ii code reader, and got back code p0087. This issue is connected to the fca z46 recall issued in June 2022. The previous owner/dealership performed the service for this specific recall in may 2024 and was marked as complete. I became the current owner of this Jeep in October 2024, just 5 months after the recall was completed. I have personally driven this vehicle for only 20,000 miles since I took over ownership, which means that the new replacement parts covered under the z46 recall failed at no more than 25,000 miles. This part is stated to last 100,000+ miles. Not 20-25k miles. However, mopar states that recall parts are only covered for two years after the recall was completed. This puts the expiration for the 2 year part coverage at may 2026. It is currently June 2026. Just one month out of recall part warranty, and both mopar and my local fca approved dealership are refusing to honor the warranty and fix this issue for me for free, covered by the terms of the recall. My Jeep no longer starts at all. I got it towed back to my house so I could have it somewhere safe until I could figure out what to do next about this unexpected break down. Total cost out of pocket would range upward of $10,000 for a full hpfp replacement, including fuel pump module, fuel rails and all high pressure lines, fuel injectors and complete system clean. I'm just one month over the 2 year recall warrenty after recall was completed. And because of that, I'm looking at upwards of $10k for failed parts covered by an fca safety recall. New parts only lasted 25 months and 20k miles. In no way should I be responsible for the cost of this repair that is obviously now considered a an unremedied recall.

Continuously losing power while driving. It almost feels like a drop in power and a tug backwards. It’s not the same as regenerative breaking as I am familiar with that concept. Yesterday it responded differently. Instead of losing power there was a burst of power which almost caused me to crash into the vehicle in front of me. Lastly for the last 6 months my car fuel gauge doesn’t work correctly. It gets stuck at half and doesn’t register the gasoline put in til miles later. This has caused me to run out or gas 3 times, something that never happened in my other vehicles.

All Grand Cherokees have an issue where you lose all power to your Jeep while driving and cant do anything! on top of all the electrical issues. Huge safety problem when your driving in traffic and cant control your Jeep randomly.

While driving, the vehicle experienced a sudden, unexpected engine stall and complete loss of propulsion due to a premature failure of the in-tank electric fuel pump. This failure occurred at only 37,000 miles, which is well below the expected lifespan of a major fuel system component. A sudden loss of engine power while operating at speed poses an immediate safety hazard, increasing the risk of a rear-end collision or leaving the vehicle stranded in active traffic. The fuel pump had to be replaced immediately to restore the vehicle to a safe operating condition. The original failed component was replaced by an independent repair facility, and all itemized repair orders and proof-of-payment receipts have been retained. I am logging this complaint to urge NHTSA to investigate a potential manufacturing defect in 2021 Jeep Grand Cherokee fuel delivery systems.

Electrical system (hy-bird system). Yes it's available for inspection. Yes my safety was at risk. Yes yes no warning lamps, messages or other symptoms of the problem prior to the failure. After the first recall was completed.

My vehicle will not start so I jumped my battery when my car cut on I had a bunch of lights flashing my engine light my power steering light the miles per hour on my dash was flashing will not let me put my car into drive or reverse and when I did get it into drive my steering wheel was completely locked. After a few minutes. The vehicle will cut off again. All of this happened out of nowhere. I I was driving perfectly with no issues the day before.

This complaint involves a violation of safety recall obligations for Jeep recall 68c (NHTSA campaign 25v741000) concerning a high-voltage hybrid battery fire hazard. On Friday, may 29, 2026, the vehicle was brought to carman Chrysler Jeep Dodge (new castle, DE) for mandatory recall testing. The vehicle failed the manufacturer's diagnostic analysis due to a critical internal cell separator defect. Because of the immediate thermal and fire risk, the dealership service department immediately grounded the vehicle on-site, stating it is completely unsafe to drive or park near structures. Stellantis/fca has failed to provide a timely remedy or replacement parts, leaving our vehicle stranded on a commercial lot. Furthermore, the manufacturer has refused to provide direct-billed alternative transportation, offering only an out-of-pocket rental reimbursement model. Because parts are delayed for several months, bankrolling thousands of dollars upfront for a rental vehicle is a massive financial burden that is completely unfeasible for our family. The dealership has also failed to provide physical or digital copies of the failed diagnostic paperwork or repair order. We are currently left with a grounded vehicle and no viable, safe transportation.

This issue has happened three times. I am on the highway going 70mph, the rpms fluctuate, the headlights go out and then I lose propulsion/unable to maintain or increase speed. This is a safety concern as it has happened 3 times on the highway with no warning and limited time to pull over to safety. The dealership is unable to replicate the problem or diagnose an issue.

Vehicle had a strong odor of gasoline then started spuddering and then caught fire while driving.

Loss of propulsion while driving yes it is available for inspection upon request complete and total loss of propulsion/acceleration when pressing on gas pedal while driving and going into a left turn across oncoming traffic; driver and five year old passenger in the vehicle at the time of incident. Safely maneuvered the vehicle to the side of the roadway. Dealership has not been able to recreate the problem. Vehicle has been at dealership service department since may 14, 2026, immediately after incident. Vehicle was able to be driven to dealership after incident. Incident reported to stellantis may 28, 2026. Stated that the report would be escalated and I would be contacted via email in 1-2 business days. No direct manufacturer inspection at this time, and police/insurance company were not contacted as there was no accident to report. Safety recall 73c in regard to this matter was completed September 26, 2025 according to stellantis customer service and recall information available for the VIN of this vehicle. No warning lights/messages/symptoms of the problem prior to incident. During incident and after loss of propulsion started, "d" started flashing on the dash console and the gear shift knob, and I was unable to shift out of drive. After approximately 5 minutes, the vehicle put itself in park and engaged the emergency brake. Video of part of the incident available upon request.

The car shut off and I can’t get it back on it does not jump I tried replacing the alternator but that’s not it.

See all problems of the 2011 Jeep Grand Cherokee 🔎.

On 5/72026@app 3:14pm after picking up one grandchild, and at a stop light on the way to p/u the other, the Jeep without warning just disengaged when the gas pedal was depressed, but to no avail. While frozen, the dashboard may have displayed something that was not noted in the panic to get the car moving! the internal panel was still illuminated, however the car would not move forwards although still in "drive" with nothing having been switched, shifted or toggled except engagement of the brake to stop at the traffic light. The Jeep had to be placed in "park", the starter button pressed, then pressed again to completely restart the vehicle. This was a potentially huge safety issue with many cars around us honking & rushing to pick up their own children, yet fortunately no one ran into us with our precious little rider!.

I recently purchased a 2018 Jeep Grand Cherokee and began experiencing serious issues almost immediately after taking possession of the vehicle. The vehicle has stalled unexpectedly while driving on multiple occasions, including during active driving conditions. It also has difficulty starting and has shut off without warning. The vehicle has already undergone multiple repairs within a short period of time, including work related to the radiator, spark plugs, and ignition coil. Despite these repairs, the issues continue. This creates a significant safety concern, as the vehicle becomes inoperable without warning, especially during daily highway driving. I rely on this vehicle for transportation, and it is currently unreliable and unsafe to operate.

The vehicle is a 2012 Jeep Grand Cherokee with open safety recalls t59 and v62. The brake warning light is currently illuminated, and based on the symptoms I believe the brake booster may be failing. The braking system is available for inspection upon request. The safety concern is that the vehicle may have reduced braking assist or impaired braking performance while being driven. This creates a risk of increased stopping distance, loss of braking confidence, or inability to stop safely in traffic. I contacted the fca/stellantis-recommended Jeep dealership in lapeer, michigan multiple times this week to schedule recall-related service. I was repeatedly transferred to service voicemail and did not receive return calls. When I called back and asked to speak with someone else, I reached the service manager. I explained that the vehicle has an illuminated brake warning light and that I suspect the brake booster may be failing. The service manager focused on where I lived, why I was not using a closer dealer, and mentioned that the vehicle is 14 years old, rather than clearly arranging recall service or addressing the brake safety concern. The problem has not yet been inspected or confirmed by a dealer because I have been unable to obtain timely service despite repeated attempts. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or others. The warning lamp currently present is the brake warning light. The exact first date the warning light appeared was within the last 2 weeks.

See all problems of the 2012 Jeep Grand Cherokee 🔎.

My vehicle is a subject of recall 22v-406 (fca recall number z46 [xxx] ), and the repair work for that recall was completed on April 26 of 2024. On April 23, 2026, the vehicle failed in the exact way described in the recall: loss of power, particulate in the fuel lines, failed high-pressure fuel pump. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Vehicle has two open unrepaired recalls: t59 (NHTSA 17v-572, brake booster water shield) and v62 (NHTSA 19v-813, fuel pump relay). The brake booster is currently symptomatic — an audible humming noise is present when the vehicle is stopped and idling, consistent with vacuum loss in the brake booster system. I contacted lafontaine Chrysler Dodge Jeep ram of fenton, michigan to schedule the recall repairs. An appointment was set for 8:15 am on April 24, 2026. I requested a loaner or rental vehicle as the dealer indicated they would need to keep the vehicle over the weekend for the work. The dealer never followed up regarding the rental. Instead, the dealer contacted me to appraise my current vehicle and discuss new vehicle inventory. The recall work was never discussed. When I did not appear for the appointment, the dealer did not follow up or offer to reschedule. I then contacted stellantis customer service directly and explained the situation, including the active brake booster symptom. The stellantis representative connected me with a second dealership, bill snethkamp Chrysler Dodge Jeep ram on woodward avenue in detroit, michigan, then disconnected from the call without notice. I was left explaining the situation a second time to a dealership that informed me they do not provide loaner vehicles. The rental option requires me to pay out of pocket upfront and then seek reimbursement from the manufacturer in the form of a check. This is not a viable option. Additionally, this dealership is located approximately one hour from my residence in flint, making it logistically impractical for recall service. I am currently driving a vehicle with an active safety defect affecting the braking system. The recall remedy language states that limited braking ability can cause a crash without prior warning. Neither the manufacturer nor two dealerships have provided adequate accommodation to complete the recall repair while ensuring I have safe transportation during the service per.

I am writing to formally report a serious safety issue with my brand-new Jeep Grand Cherokee (got it from darcars rockville, MD dealership) and to request immediate resolution under warranty and applicable consumer protection laws. I purchased this vehicle with the expectation of reliability, safety, and comfort for my family. Unfortunately, within a very short period of ownership, the vehicle has experienced repeated and dangerous failures. On 17th April 2026, while traveling at approximately 65 mph on a highway in pennsylvania around 1:00 am, the vehicle suddenly shut down without warning. This created an extremely hazardous situation for my family. We contacted roadside assistance, but no help arrived until approximately 8:00 am. Due to freezing temperatures and lack of heat in the vehicle, we were forced to call 911 for assistance and were transported to a nearby hotel around 3:30 am. The vehicle was subsequently towed to a dealership, where diagnostics were performed. We were informed that the issue was related to a coding or malfunction and that it had been resolved. However, just two days later, while returning home, the exact same issue occurred again under similar conditions—vehicle shutdown at highway speed. Once again, we were stranded at night, forced to rely on emergency services, and did not reach home until approximately 4:30 am. This pattern of failure is unacceptable and represents a severe safety defect. My family’s safety was put at significant risk on two separate occasions. As a result, we have completely lost confidence in the vehicle’s reliability and safety. Immediate escalation of this case and a full technical investigation a written explanation of the root cause of these failures a permanent resolution to ensure this issue cannot recur consideration of a manufacturer buyback or replacement under applicable lemon law provisions.

See all problems of the 2025 Jeep Grand Cherokee 🔎.

I just bought a 2002 Jeep Grand Cherokee with the VIN number listed above. I saw that there was a recall where the dealer had to put on trailer hitches on the vehicle as without it if rear ended the gas tank could explode. I understand this is a older vehicle but do they not service recalls anymore for something like that??? it could explode it hit in the back. When I put my VIN in it says no outstanding recalls yet it does not or ever had a hitch on it for this repair. Any info on this is appreciated. . . . Thanks.

See all problems of the 2002 Jeep Grand Cherokee 🔎.

When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a software issue, however, it has continued to happen. No warning lights come on.

I am filing this complaint regarding an unresolved safety recall (recall 78c) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, stellantis has failed to provide a remedy and has given conflicting and unclear guidance regarding safe operation. At one point, I was instructed to operate the vehicle using the gasoline engine only. I was later told stellantis cannot provide technical guidance and to contact the dealership. The dealership has stated they have no clear direction from stellantis. As a result, I have no clear understanding of whether it is safe to operate the vehicle, use electric mode, or rely solely on the gasoline engine. Restricting use to the gasoline engine also prevents use of the plug-in hybrid system, meaning the vehicle cannot be used for its intended purpose, resulting in increased fuel costs over several months. I have also incurred out-of-pocket rental car expenses during recall service. Stellantis indicated reimbursement would be available but has not provided a process or responded to follow-ups. Given the nature of the recall and lack of guidance, I cannot determine if this vehicle is safe to transport my newborn child. At this point, I am concerned with both the unresolved defect and the manufacturer’s failure to provide consistent safety direction, communication, or a path toward resolution.