Suspension Problems of Jeep Grand Cherokee - part 1

I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. This vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73c. My hybrid electrical system light comes on and my vehicle cuts off by itself when driving. Vehicle can catch fire at any moment due to this recall not being fixed.

See all problems of the 2023 Jeep Grand Cherokee 🔎.

The ptu (transfer case) is not working. It started as more of a transmission issue. I would be driving at times and my transmission would not shift up. I had to manually shift my car to get it into gear. Now, it lead to knocking noises when I turn my steering wheel.

See all problems of the 2017 Jeep Grand Cherokee 🔎.

Subject: safety complaint – 2022 Jeep grand wagoneer – multiple safety-critical failures and warranty concerns. I am the owner of a 2022 Jeep grand wagoneer (purchase price $114,000 usd), well maintained and currently with 41,000 miles. Despite careful use, it has developed multiple recurring electrical and mechanical failures that present serious safety risks: •parking and side sensors fail, making obstacle and blind-spot detection unreliable. •rear-view camera often shows a solid blue screen in reverse, leaving no rear visibility. •main display flickers, freezes, or shuts off; infotainment reboots while driving, disabling controls. •entire electronic system resets mid-drive, affecting safety features. •power liftgate fails to open. •air suspension changes height on its own, affecting handling and stability. While the basic 36,000-mile warranty has expired, the vehicle still has a 60,000-mile powertrain warranty. Many of these failures involve safety-critical systems that should be addressed without cost to the owner. I recently brought the vehicle to an authorized Jeep dealer, who charged $1,399 usd just for diagnostics instead of addressing them under warranty or goodwill. These issues are widely reported by other 2022 grand wagoneer owners, suggesting systemic defects. I respectfully request that NHTSA investigate promptly, require Jeep/stellantis to issue recalls where necessary, provide a permanent fix, and ensure dealers address safety-related defects regardless of basic warranty expiration.

See all problems of the 2022 Jeep Grand Cherokee 🔎.

While turning lnto my driveway, the passenger rear spring fell off and the car tilted to the passenger side.

I was driving pulled in to driveway heard a loud bang and the back of the car dropped and hear scraping. The rear passenger coil spring had fallen out with the upper rubber isolator attached. Called Jeep they said the recall had been done in 6 23 and was out of the 2 year repair warranty. I don't see how the recall was done when all the numbers on the coil spring , isolator were still original parts?.

Upper passenger suspension coil spring isolator came unattached and caused coil spring to fall out.

Lower passenger coil spring isolator loose causing spring and upper isolator to fall out while driving dealership stated recall was done 6/23 and was out of warranty for that recall. But everything in that suspension is oem with the old part numbers not the ones in the recall. .

I bought this Jeep new in 2023 and it started making this noise when it had 7000 miles on it. If was normal operational noise, why didn't it have it when it was new? many owners on Jeep forums (jeepgarage, wljeepforum, Jeepforum, wranglerforum) report: rattle starts light and worsens with heat soak. The company often states it is a “normal operational noise. ”some report replacement of the entire sway bar disconnect actuator assembly under warranty resolving the noise temporarily or permanently but there is no standardized procedure. After an hour drive, the loud banging noise is huge distraction while driving. I have driven for many years and have never heard anything such as this rattle trap, especially for upward of $80,000, while fearing that it may leave the road at anytime. Any suggestions would be helpful. The worst vehicle I have ever driven and I am 74 years old,.

The hybrid battery had the potential to catch fire and it was recalled for a software update, the 95b update. After this software update was completed, the vehicle would completely shut down, regardless of being parked or while driving. The dealership deemed the vehicle "unsafe to drive" and has provided a loaner until they can correct the problem. In addition to this, the front suspension has been worked on many times, approximately 5-6 times to remedy a clinking noise when turning at full turn. Currently, they have not been able to remedy this problem. The manufacturer has refused to do a buy back on the vehicle, yet also refuses to give the vehicle back due to, in their words; "it is unsafe to drive".

Driving in [xxx] in the hov lanes on the evening of 22 June, the car traveled over an uneven section of the road. Heard a noise and felt the car go over a small bump. Car ride felt slightly different and continued on to home. Next day, looked at cat and the rear end was sitting uneven. Right rear lower than left rear. Looked under the rear of the car and saw the right rear coil spring was not there. The left rear spring is still in place. Prior to this, there was no problem with the ride or suspension of the car. There are no warning lights on the dash currently or prior to the spring falling off the car. I am not driving the car to to what I consider an unsafe condition. I am making an appointment at the dealer to get the problem resolved. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving at approximately 20 - 35 mph, the passenger side rear suspension coil spring fell off. When that happened, the vehicle sank on that side (rear, right side) and the coil spring and spring pad components projected outwards with force towards the road side. No dash lights were activated but, vehicle was exhibiting an unstable (bouncy) driving condition. The vehicle was towed to authorized service center for repairs and a claim was initiated with the manufacturer out of abundance of caution since the event has a resemblance to NHTSA recall no. 23v-413 (Jun, 2023) and safety recall notice 64a. Said recall appears on the manufacturer's website as completed for this vehicle.

In February 2025, my Jeep would flash a “service hybrid system” code that would last about 3-5 seconds and disappear. This happened about 4-5 times over the next few months, code would not stay up and vehicle seemed unaffected. On June 10, I was driving with son on a highway about 60 mph when my car completely shut off, no power to engine, no power steering- absolutely nothing. We experienced a very aggressive jerk when this happened and I limped the vehicle off to the shoulder- we live in a remote area and I had no cell service. I was able to restart my car and drove it in “e-save” mode home. The next day, I drove my car again and had my son and daughter in the vehicle and the same exact thing happened. I was driving about 55mph around a corner with a large semi coming at me in the oncoming lane and my vehicle shut off and lost power and power steering. I was terrified that I would veer into that truck and there was not a shoulder readily available. We had to yet again limp the vehicle a few yards around the corner to pull off and I did not have service. So I had to walk to call my husband to pick my children up. The car has been at the dealership since then and told there is a digital crash code showing with no eta on a fix. Stellantis has denied a buyback yet my car has 26,000 miles on it and is under warranty with no eta on fix. Vehicle is unsafe to drive and unfixable for 60 days now.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that upon pulling into the driveway at 5 mph, there was an abnormal snapping sound coming from the vehicle. Due to the failure, the vehicle was towed to an independent mechanic where it was discovered that the rear cradle bolts attached to the suspension had failed. The contact stated that the failure caused damages the driveshaft, muffler, air bags, air suspension, and several other parts on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but was offered no assistance. The failure mileage was approximately 154,000.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

Purchased used 22 gc summit reserve v8 and within hours of leaving dealer I knew something was very wrong with the front suspension. Fast forward to used car dealership pointing fingers at Jeep for not fixing issues not disclosed to me before the sale and Jeep claiming shady dealer practices we now know it’s the rack and pinion bar and components. 7 grand out of pocket after a day of ownership is not happening. My VIN is one of few not showing up for the recall z18/NHTSA 22v-154. It’s a perfect description of the recall and my Jeep is the correct year make and model. The Jeep is at dealer currently and the price keeps changing which tells me someone isn’t telling the truth and they’re covering something else up. I just want this resolved as I paid mostly cash for this truck and haven’t gotten to drive it for more than a couple hours to the dealership.

Incident date: [xxx] vehicle: 2022 Jeep Grand Cherokee 4xe | VIN [xxx] | mileage = 28,853 while driving 20 mph on a paved suburban road in danville, CA, the driver-side rear lower control arm suddenly fractured without warning. The wheel shifted, and I was barely able to stop safely. Had this occurred at highway speeds, a loss of control—and possible crash—was likely. The Jeep was towed to the selling dealer. After inspection, the service department blamed “witness marks” (small surface nicks) and told me to file an insurance claim, stating it was not a warranty issue. The vehicle has never been in a collision and is driven only on paved roads. A routine dealer service in Dec 2024 reported no suspension concerns. Photos attached show: clean break of the control arm; minor nicks cited as impact evidence; street on which the vehicle was being driven when the control arm failed; the Jeep is marketed as off-road capable. A control arm that fails on a county road represents a serious safety defect for all owners. I request NHTSA investigation and manufacturer action. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Vehicle drives very rough and banging or knocking noise when going over bumps.

Lower control bushings and main battery bushings wearing causing noise yes took vehicle to Jeep dealership Jeep dealership did a diagnostic and checks the lower bushings warning for stop/start service and started this month.

Vehicle code: c1562-98 air pump control - air suspension compressor is overheating or there's a problem with the control system, leading to issues with adjusting the vehicle's height. With further inspection he found a leak in the air bag fittings. Vehicle power control module has caused vehicle to shutoff while driving on the highway. Air suspension and electrical issues continued after 60 days of attempted repairs.

See all problems of the 2021 Jeep Grand Cherokee 🔎.

Air suspension warning needs to be replaced.

Noise possibly coming from the transfer case shifting into different gears. Four wheels lowe is not working, end movement and impact when accelerating and when slowing down. Sudden movements when turning right.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

I am unsure of what the complete issue is at this point. I have taken my car into two different dealerships multiple times and everybody keeps sending me back saying it’s running as it was designed. However, the things that’s experiencing it was not experiencing when I bought it, I would not have bought it and the list goes on. Has a random hesitation in the transmission. It revs way too high when shifting, it doesn’t downshift properly it doesn’t shift properly. There has been a groaning in the vehicle basically since day, one when downshifting it also howls when starting and sounds like a dieselthere is a very strange unstable feeling to the vehicle when traveling at pretty much any speed but when you get to the highway speeds, you feel very unsafe. It feels like you’re pulling a trailer, but you’re not as the best way I can describe it. This has been going on since about. I don’t know week five or six after buying the vehicle as I’ve stated I’ve taken it in multiple times. It wasn’t until I got the manufacturer involved that they’ve actually kept the vehicle and are apparently doing things… we’ll see. My reason for contacting is because I have driven a number of their loaner vehicles which were also Grand Cherokee and at least half of them I was experiencing the same thing as I was in my own that seems to me like an issue…. The loaner I am currently driving I’m going to have them pick up with a tow truck because I don’t feel safe driving. It has not even half the miles on it than mine does and it’s worse than mine… to me that presents a problem. There are also weird electrical issues. The key fob doesn’t always let me in the door. I have to do it manually. It’s not communicating with the car. The gearshift just all of a sudden locks up and dash reads to put it in park before I can put it into gear to proceed further. Sometimes the liftgate will not close. I have to do it manually and then it’ll catch the latch and pull down. I do feel there’s a safety is xxx.

I was driving the service brake assembly light came on the. Then the service stability control light came on, I couldn't do anything, I remember hitting my head off the steering wheel in which air bags did not deploy. Thank god it didn't hit someone else.

See all problems of the 2019 Jeep Grand Cherokee 🔎.

They extended to far have to pull back manually suspension creeks and sometimes lowers by itself , radio screen is completely black cannot access any features.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

Driving at approximately 20 mph on a busy highway, when accelerated to do a lane change, my vehicle did an extremely aggressive jolt and I can hear my engine struggling. I managed to move over lanes to the closest center divider and when I tried to put my car on "park" it did not shift, it was stuck on drive. I had to apply the emergency foot break and turn off the vehicle. I quickly turned it back on and then I was able to shift to park. As I was being escorted by chp to the right divider, the vehicle would jolt at the touch of the accelerator. I was unable to accelerate and the mechanic is saying my transmission gave out. No prior symptoms, no warning of any issues. The check engine light came on after the first jolt. The vehicle is currently in the mechanic shop. I'm being told that I need a new transmission.

Power transfer unit while driving it seems to go out of gear and revs up. Have to shift out of present drive to netural and back to drive. Happens off and on. Done it on interstate would not go with giving gas until shifted to netural and back to drive. Almost got rear ended there is a recall for same problem but mine is not on recall list. Why this is an accident waiting. Also there was a recall on my type of vehicle but not mine for suppension block which I had to just have done a week ago that cost me $4000. 00 at john hinderer Chrysler Dodge at 1290 hebron rd heath ohio 43055. Ph 740-522-1106 which can give the repair list. Why again was mine not on the list. This should have been covered.

I took the vehicle in to have the dealer implement the fix for safety recall. 24v-720 (manufacturer #95b). The steps documented in the NHTSA saftey bulletin were not followed. They omitted the charging requirements and skipped the drive cycle test as required in the safety recall instructions. I do not feel this recall was completed accurately and could put me at risk of fire if I attempt to charge the vehicle. The dealer just says they completed the recall. Mileage on the vehicle only incremented 1 mile from drop off to pick up and the battery was not charged for per the recall, making it impossible to perform the required steps of the recall.

My wireless ignition node is showing a failure. Key fob not recognized and displays unknown key warning. Leading to the failure, the key would get stuck in the start position and I had to manually return the key to the on position. The front calipers had also recently been replaced when my mechanic noticed it was defective. All of these incidents occured before I was aware there were any recalls on the vehicle, but now that I am aware; all of the incidents leading up to the win failure make more sense. I brought my concerns to the dealer and they were of no help in resolving my issue. My mechanic, in his best opinion, also believes these issues should be considered under the recall for the ignition system relating to the recall.

See all problems of the 2008 Jeep Grand Cherokee 🔎.

We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day he was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday decemberi 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep retention customer service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership service center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no eta on that part and my car would still be in the shop, but the Jeep retention customer service rep had it expedited but the problem is still ongoing. There needs to be a recall on this car and people should get their money back.

When driving on any kind of roads the brake pedal has a vibration. I recently changed the tires and it helped a little but the vibration is still there. I want to get this resolved bc I’m afraid of driving sometimes. The vibration isn’t crazy but I don’t know what is causing it. I feel unsafe driving sometimes.

See all problems of the 2024 Jeep Grand Cherokee 🔎.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA campaign number: 24v132000 (suspension, steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 mph and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair being completed, the vehicle had never made abnormal sounds from the front suspension. The contact related the failure to the recall repair. The contact had taken the vehicle back to the same dealer and was informed that a diagnostic test was needed. The contact declined, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

See attached document for complaint.

Air suspension.

See all problems of the 2011 Jeep Grand Cherokee 🔎.

At thirty thousand miles, I had to have driver sign motor mount replacement, then at forty one thousand one hundred and fifty two miles and to have the passenger side replaced. According to the dealership, this is a very common problem. Liquid from the motor mountains. Do you have to all the way to the laundry on both sides. If I wouldn't have noticed it. As you can relate the motor mounts, it caused the engine to torque because accidents.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "service air suspension soon" was displayed. Additionally, the electronic stability control (esc) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

Drive shaft is making a scary noise when accelerating an I read the info this is nothing to play with I would like to have this looked at again this will be my 3rd time.