Ignition Problems of Mercedes Benz ML320

The contact owns a 1998 Mercedes Benz Ml320. The contact stated that the vehicle was being repaired by an independent mechanic for unrelated issues when she was informed that the ignition key needed to be replaced because it no longer functioned properly. The contact was not informed as to why the failure occurred. The key was not replaced. The manufacturer was made aware of the failure and the contact was informed that in order to remedy the failure, the vehicle would need an entire new ignition system. The vehicle was not repaired. The failure mileage was 180,000.

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Car fails to start. We had this car towed to a dealer 40 miles away from our daughter's school in mi. Needs new key system as chip not recognized and ignition system needs to be re-keyed. 8 keys have been issued to this car,(we bought it used). We only received 1 with our purchase! everything that needs a key has to be changed. Cost estimated at $4000. We see this as a major design flaw, not a security benefit. Especiallly since their keys just quit working.

While traveling on the highway and without prior warning vehicle will shut down. Light will flash on the dashboard, and the wheel will not turn.

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While driving the vehicle consumer experience engine . The dealer has been notified. It was determined that the weight of the keys caused the ignition to fail which resulted in the vehicle stalling.

Vehicle will die while driving and without warning, resulting in unsafe situation. Please provide further information.