Steering Failed Problems of Mercury Mariner

Tl- the contact owns a 2008 Mercury Mariner. The contact stated while driving 35 mph the steering wheel started to shake which caused the steering wheel to fail to move with ease. The contact stated no warning light was illuminated. The contact was able to drive vehicle to destination but was difficult to steer. The vehicle was taken to a independent mechanic were it was mention that the vehicle had a recall of a power steering. The vehicle was taken to local dealer matthews Ford located at 1101 w sw expy dr, broken arrow, ok 74012 were the contact was informed that zero recalls on vehicle. The vehicle had not been repaired as of yet. Upon investigation the contact associated the failure with NHTSA campaign 14v284000(steering). The contact stated that the vehicle had experienced the same failure listed in the recall on multiple occasions. The manufacturer had not been informed of failure. The failure mileage was approximately  217,000.

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Tl-the contact owns a 2009 Mercury Mariner. The contact stated that the steering wheel seized four times while driving, but was able to drive to her residence and powered off the engine. The vehicle was restarted but the steering wheel failed to steer. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing. The manufacturer was made aware of the failure and informed the contact that the vehicle was not part of a recall and did not assist. The failure mileage was approximately 100,000. Aw.

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Tl-the contact owns a 2009 Mercury Mariner. While driving at various speeds the steering wheel failed to turn . There were no warning lights illuminated. The vehicle was taken to all star Ford 2586 range park dr, denham springs, la 70726 (225) 490-7649 but, was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 111,000. The contact stated that the failure was similar to NHTSA campaign number 14v384000 steering. Ap.

Tl the contact owns a 2008 Mercury Mariner. While driving 55 mph, the steering made a popping sound. The vehicle was taken to an independent mechanic where it was diagnosed that the steering knuckle failed. The contact stated that the vehicle was not included in the manufacturer safety campaign related to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified and did not assist since the vehicle was not included in the safety campaign. The failure mileage was 131,000.

Tl the contact owns a 2011 Mercury Mariner. When the contact attempted to drive the vehicle, the steering wheel failed to turn and the power steering assist warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer. In addition, the contact stated that the vehicle was once repaired per NHTSA campaign number: 14v284000 (steering); however, the failure recurred. The manufacturer was notified of the failure and informed the contact that the recall was a one time repair. The approximate failure mileage was 140,000.

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Nhtsa action number: dp15001 components steering opened from: April 1, 2015�present Ford is refusing to honor a recall for the power steering saying they did a computer update instead. Steering column failed 9,829 miles later. Very dangerous situation when it fails while driving. Ford knew this part was defective but still allowed it to go unfixed. The recall resulted in a computer update to provide warning signal and light to tell you that the part has failed. I do not have any warning lights or alarms and I suspect the computer update was not completed. Google searches resulted in thousands of vehicles with this problem even after the update have the same failure. I hope no one dies from fords irresponsibility and poor quality vehicles. I reported all this to fords rep who basically did not want to hear it. I asked to speak to a supervisor and was told why bother we are not going to help you. A supervisor did call back a day later but had the same attitude that the customer is never right and did not care if we ever bought a Ford product again. Just do a general Ford search and its not just my Mariner but many different models with the same problem. It appears that the only recourse we have is with the NHTSA ordering a recall to fix this problem before someone is killed or injured. It must be quite a windfall for Ford to charge all their customers $1500. 00 to fix a million cars or more. Did they do this on purpose to make more money. If anyone has more information on this please email me at xusa@embarqmail. Com.

The contact owns a 2008 Mercury Mariner. While driving approximately 25 mph and making a left turn, the steering wheel seized and became difficult to maneuver. The contact coasted the vehicle to the side of the road, waited a couple of minutes, and resumed driving. The vehicle was taken to the dealer where it was diagnosed that the epa steering gear box failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 118,200.

The contact owns a 2009 Mercury Mariner. While driving 35 mph, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The failure mileage was 79,000.

The contact owns a 2012 (na) Mercury Mariner. While attempting to drive the vehicle, the contact heard a loud abnormal sound and the steering wheel seized. The vehicle was towed to a dealer where it was diagnosed that the bins, gears, and steering column failed and was repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall for this failure. The failure mileage was approximately 147,500.

Safety recall 14s05 -as a result of the recall Ford upgraded the software in my car in Dec. 2015, but three months later the steering failed. (the car was parked on a quiet san francisco street when I tried to start it and realized that the steering wouldn't work. ) I first towed the car to my local mechanic, who looked at it for a week and then told me that it was related to this safety recall; he advised me to take the car back to Ford. When I re-towed the car to Ford dealership, they refused to honor their written commitment to repair the problem and instead tried to argue that because I got a software update, their responsibility was over. When I asked if the symptoms in my car matched those the recall was meant to fix, the dealership admitted the symptoms matched. They say they can't do anything b/c a "code" didn't trip. I also noticed that the recall says that software upgrades "may" fix the problem and should at least notify the driver by beeping. My car never beeped, but more importantly a software update that "may" fix the problem is not sufficient for safety! the steering issue should be fixed/replaced by Ford! Ford is negligently putting customer lives in danger. Moreover, Ford shouldn't be able to push the cost of a malfunctioning, core product feature onto customers. When I purchased the car, at the top of the market price for it, I was not told "in 50,000 miles you will have to pay several thousand dollars for a completely new steering column because this one will fail and people in your car may die. " please investigate as many consumers are complaining about how Ford is trying to push responsibility for recall 14s05 onto individual car owners.

The contact owns a 2008 Mercury Mariner. The contact stated that the torque sensor on the steering failed while driving approximately 75 mph on the highway. The vehicle was pulled over and towed to the contact's residence. The contact took the vehicle to a local dealer who stated that there was no recall. Prior to the failure, the vehicle was repaired according to a power steering recall in 2014. The NHTSA campaign number was not provided. The manufacturer was made aware of the failure and stated that the recall repair was already performed. The contact was referred to the local dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was 164,642.

The contact owns a 2008 Mercury Mariner. The vehicle was repaired according to NHTSA campaign number: 14v284000 (steering); however, the repair did not correct the failure. The contact stated that the steering wheel failed and, while attempting to turn, the steering wheel became hard to turn. The vehicle was towed to the dealer who performed a diagnostic test, which located a failure code at the steering wheel column. The vehicle was not repaired. The manufacturer was notified. The VIN was unknown. The failure mileage was 55,000.

Under recall 14s05 the electronic steering assist was updated but did not fix the defect. The recall only gives a chime and warning that steering is going to fail. The chime went off but didn't give the warning on the instrument cluster until I went to the dealer to see what the chime was. When I was driving down the freeway at 70 mph my steering started to shake and the vehicle began to vibrate. I can only imagine if this were to totally fail while traveling at that speed.

I was driving down freeway when steering failed applied brakes to slowdown and steering would hardly work. Was able to get it to Ford garage steering column had to be replaced as a sensor failed and a clock spring broke.

As driving I went to turn right when the steering failed, it was like an old car with manual steering. Between abruptly forcing the brake pedal to the floor and trying to force the wheel to the right, I managed to go across the street and into a farmers field ( good thing I bought it with awd). When I restarted the vehicle the steering worked fine. After reading similar scenarios on the internet. I then later contacted Ford care and the wonderful personnel tried to tell me that it is not a concern of Ford since it not an issue for Ford at this time. Failure of steering seems to be major safety concern to anyone who drives a vehicle in my opinion. The worst part of this issue is I deal directly with an automotive supplier of steering column assemblies to Ford and other manufacturers in indiana. By knowing what is under plastic and Ford telling me I need to replace it, I ask what quality is in the rest of the vehicle.

The contact owns a 2008 Mercury Mariner. The contact stated that the steering wheel failed and it made a loud noise and was hard to turn. The vehicle was not taken to the dealer to have the diagnostic test performed. The vehicle was not repaired. The failure and current mileage was 87,500.