Steering Problems of Mercury Mariner - part 1

Vehicle notification stating power steering assist fault. Power steering locked up on highway going 60 mph while a child was in vehicle and vehicle was extremely hard to get off the highway. Parkway Ford of pampa, TX would not honor recall as VIN was not pulling up a recall. But a different auto mechanic repair shop did verify it was a recall.

See all problems of the 2009 Mercury Mariner 🔎.

Power steering failure on may 26th and 27th upon start up. Had to disconnect battery terminal to reset torque sensor.

Power steering assist fault went out with no warning. Now steering wheel is locking up while driving. Also when trying to gain speed the vehicle bogs out.

See all problems of the 2010 Mercury Mariner 🔎.

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v284000 (steering); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown.

The contact owns a 2011 Mercury Mariner. The contact stated that while attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The contact was able to turn the vehicle by using physical force. The contact stated that the failure persisted. The vehicle was taken to an unknown dealer, where it was diagnosed with electric power steering system torque sensor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,968.

See all problems of the 2011 Mercury Mariner 🔎.

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 55 -60 mph, the power steering failed. The steering wheel became increasingly difficult to maneuver. The vehicle was turned off while the contact inspected the vehicle. The vehicle was restarted but a short distance afterwards the failure reoccurred. No warning lights illuminated. The contact called the dealer who informed them the vehicle was included in a recall for the vehicle, NHTSA campaign number: 14v284000 (steering), approximately 10 years ago, which had a software update as the remedy. The dealer confirmed the remedy had already been completed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 220. 000.

See all problems of the 2008 Mercury Mariner 🔎.

Unknown.

Power steering stopped working completely. . . . Was taking a turn and the steering became stiff and shook a little and went back to normal. Parked the car. Started the car 2 hours later and steering completely stiff. . . No power steering. A quick google search of this common issue will tell you : Ford owners forum groups with the same issue, complain that Ford apparently only did reprogramming and did not replace the actual part causing the issue, when checking the codes, it did not show the failure yet, so they reprogrammed the unit to check the box Ford completed the safety recall. Recall 14v284000: loss of power steering assist NHTSA campaign id number: 14v284000 "steering:electric power assist system" (5/28/2014) summary: Ford motor company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. Consequence: if power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash. Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (pscm) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the pscm when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford’s number for this recall is 14s05. Https://auto-recalls. Justia. Com/Mercury/mariner/2009/14v284000/index. Html.

This is an update to the complaint from June- because I have to compensate manually for the electric power steering, I’ve aggravated upper back injuries and strained hip muscles I incurred from work. I have to attend physical therapy for those injuries now, but it’s useless if my only mode of transportation prolongs my recovery. —— my 2009 Mercury Mariner’s steering wheel started locking up 3 months ago, and it’s hard to get the steering wheel and the tires to agree on one direction. I looked up the make and model to see if there was a safety recall for it and there was, but my VIN wasn’t included in the recall campaign, even though it fits the criteria exactly. ///Ford motor company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist.

The contact owns a 2008 Mercury Mariner. The contact stated upon starting the vehicle, the steering wheel was significantly difficult to turn. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the contact was informed that the electric power steering had failed. The mechanic determined that the failure was related to NHTSA campaign number: 14v284000 (steering). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 104,392.

The contact owns a 2009 Mercury Mariner. The contact stated that while her son was driving at various speeds, the vehicle intermittently experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA campaign number: 14v284000 (steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 170,000.

The power steering on my vehicle has failed and the repair shop stated there is an expired recall for the steering on this vehicle from 2014. I bought my vehicle (2009 Mercury Mariner) 1 year ago. VIN: [xxx] . Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2009 Mercury Mariner. The contact stated while driving 30-35 mph, the vehicle lost power steering functionality. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle after 15-20 minutes, and the power steering became functional. The contact was able to continue driving. The contact stated that the failure recurred several times while driving. The dealer was contacted and charged a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA campaign number: 14v284000 (steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 131,000.

My 2009 Mercury Mariner’s steering wheel started locking up 3 months ago, making it impossible to drive. I looked up the make and model to see if there was a safety recall on it, and there was, but my VIN wasn’t included in the recall campaign, even though it fits the criteria exactly. ///////////Ford motor company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. ////.

The steering wheel does not return to center when making turns. It is more pronounced during left turns. This is a dangerous condition that could result in the vehicle going left or right of center and striking pedestrians, bicyclists, oncoming traffic, fixed objects. An independent service center confirmed that the issue was a bad torque sensor and bad motor in the steering column. I have schedule a police inspection for 5/23/2024. Issue first appeared this year. No warnings.

Months back there were times the power steering would go out, it would be for short amount of times and always came back. As of 40+ days ago the power steering has totally gone out and has not once come back. The dash says "power steering assist fault" the other issue is the wrench on the dash. It's normally after driving for quite some time. Even if there has been a break on the car while grocery shopping etc. When it comes on the car goes into limp mode. Very dangerous as we cannot tell when it'll happen. There has been multiple times the light turns green we take off, get to about 15-20mph and she just stops. The dash reads to safetly pull over and I believe it says to shut off the car. This has been happening for 5+ months. There is also random over heating when that happens. This is based on how I remember it. Because of the safety issues I have not driven the vehicle. My husband drives it because he can handle no power steering better then me. . . Not that it's better for anyone to use. .

Power steering assist fault. Loss of power steering.

The contact owns a 2009 Mercury Mariner. The contact stated that while starting the vehicle, the vehicle lost power steering functionality. The contact stated that the steering wheel was locked. The message "power steering assist fault" was displayed. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering); however, the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 150,000.

The contact owns a 2008 Mercury Mariner. The contact stated while driving at various speeds, the steering wheel was become loose while steering in either direction. As the failure persisted, the steering wheel had become stiff and the "power steering assist" warning message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with power steering assist failure. The mechanic was unable to obtain the part needed to repair the vehicle. Upon investigation, the contact discovered NHTSA campaign number: 14v284000 (steering) which was linked to the failure. The dealer nor the manufacturer were notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

The contact owns a 2010 Mercury Mariner. The contact stated that while driving at approximately 5 mph and attempting to park the vehicle, the power steering became inoperable. The power steering failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The contact stated that the failure was related to NHTSA campaign number: 14v284000 (steering). The failure mileage was unknown.

Lost all power steering. Cannot steer or turn my steering wheel.

The contact owns a 2009 Mercury Mariner. The contact stated that while at a complete stop, the steering wheel was jerking independently. There was no warning light illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact stated that the power steering warning light was illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 14v284000 (steering). The vehicle was not repaired. The failure mileage was approximately 150,000.

The contact owns a 2008 Mercury Mariner. The contact stated while driving 50 mph, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was taken to a local mechanic who replaced the steering sensor however, the contact stated the failure persisted and the local mechanic was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The approximate failure mileage was 160,000.

The contact owns a 2009 Mercury Mariner. The contact stated while driving around a traffic circle and making a left turn at approximately 20 mph, the power steering failed to function as intended. The contact stated there was no warning light illuminated. The contact stopped the vehicle and turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact drove the vehicle to the residence. The vehicle had not been diagnosed by the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA campaign number: 14v284000 (steering). The failure mileage was approximately 175,000.

The contact owns a 2008 Mercury Mariner. The contact stated while driving 35 mph and making a turn, the steering wheel seized temporarily. The contact stated that the failure recurred intermittently while driving, and the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that she turned off and restarted the vehicle several times; however, the failure persisted. The contact's husband assisted her in driving the vehicle to the residence. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA campaign number: 14v284000 (steering). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.

The contact owns a 2010 Mercury Mariner. The contact stated while attempting to pull out of a parking space, she became aware that the electronic power steering was not functioning properly. The eps warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v284000 (steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 65,000.

The power steering assist is malfunctioning and it is available for inspection upon request. The steering wheel is very difficult to turn, it's as if the power steering assist is keeping the wheel from turning. No, but I spoke to someone at Ford and they said that it sounded like my car should be in the recall that was announced for my vehicle type but my VIN was not included in the recall. My car has not been inspected by anyone but it says right on the dash board digital display that there is a "power steering assist fault". Ford does this with many vehicles they recall, a lot of vehicles that should be included in the recalls are not and we're supposed to foot the bill for their lack of concern for public safety? it's going to cause an accident but it's my only working car and I can't afford to pay for their mistakes. How many have died due to their negligence I'm wondering.

Purchased used car in what appeared to be very good condition. Within a few months, power steering failure. Very difficult and dangerous to drive without power steering. Need car for work.

The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA campaign number: 14v284000 (steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "check fuel lines. " it also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.

About 3 months ago, my power steering started to fail. After researching to find out the problem, we learned that my car does not have a power steering pump, as it is electronic. I learned that my car had a recall from Ford pertaining to the power steering failing. I called Ford and they told me that my car was part of the recall and was "fixed" in 2015. A month ago I took it to a Ford dealership to have them do a diagnostic on my car and they informed me that it was my power steering torque sensor, which I already knew this by researching the issue. The issue now lies in the fact that the part is on back order and there is no available date. I believe that Ford should have replaced the parts needed instead of doing a "bandaid fix" by doing a software update, which they knew would not be the fix to the problem. Ford got away with not fixing something that is very dangerous to those who drive the Mercury Mariners. Mine is an 2009 and it is now dangerous on the highways to drive. I would like to add that while driving my car now with this issue, my battery light comes on, which is also a known issue to Ford.

The pcm shorts out and fails when sparkplug and coil packs replaced this cause the steering system to fail speedometer to quit and no transmission connection.

The contact owns a 2010 Mercury Mariner. The contact stated that the power steering fault warning light was illuminated. The power steering assist had failed which made the vehicle difficult to steer. The contact stated that the power steering fuse lines were replaced; however, the failure persisted. The dealer was contacted, and the contact was informed that the VIN was not included in NHTSA campaign number: 14v284000 (steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.

Driving and my steering totally quit. . . Almost wrecked it was so hard to control. Had not had any previous issues prior to this. I had my vehicle towed to mechanic and code that came up says steering assist has failed and will need to replace whole steering column assembly. There was no warning light. . . Nothing! upon my research, I see this is a frequent problem and there was a recall (1 million vehicles) but only for certain models, and of course mine is not one, in fact I haven't read any reports where the steering column was replaced, only reprogrammed and then the problem comes back. My car was manufactured at the kansas city plant, which I have seen complaints numerous times for this problem coming out of this facility. Mechanic contacted Ford to inquire about the part. . . Was told it was a 6 month minimum time to get the parts!! 6 months. . . Am I just sol for 6 months since my car cannot be driven safely? I purchased a Ford because they were not part of the government buyout. . . Big mistake. At this point, I cant have it repaired with no parts. They know this is an ongoing problem, yet refuse to do anything about it.

I have been intermittently losing power steering. The code is b1342. After researching, it looks like Ford is aware of this problem but is unwilling to fix the issue. This fix must be done at a dealership since it is a software issue and going to cost $2,000. Obviously losing power steering when going at fast speeds is incredibly dangerous for myself and others. There is no check engine light that comes on when the issue arises.