Power Steering Failed Problems of Mercury Mariner - part 1

Past 30 days while driving heard warning chime lasting about 2 seconds. No message visible on dashboard. On 12/18 while parking car warning chime and message "power steering assist failure. " steering assist completely failed. Was able to drive car home (about 2 miles) - with difficulty when driving at low speed. Searched the web and found that others experienced the same issue and there is a recall for some cars of my year and model dealing with exactly this problem. I called my dealership and am awaiting a call from their service department (I had the a/c system serviced on Nov 11 that appears unrelated). If this is not covered by the recall - it should be. The steering is so difficult without the assist that higher speed would almost certainly have led to a crash. Right now, the car is not driveable.

See all problems of the 2009 Mercury Mariner 🔎.

Tl the contact owns a 2011 Mercury Mariner. The contact stated that the vehicle experienced intermittent power steering assist failure with an unknown warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic who informed the contact that there was a recall on the vehicle for the power steering assist failure. The vehicle was then taken to bright bay Lincoln, inc. (1174 sunrise hwy, bay shore, NY 11706) and newins bay shore Ford (219 w main st, bay shore, NY 11706) where the contact was informed that the vehicle was not included in NHTSA campaign number: 14v284000 (steering). The contact also called hassett Ford (3530 sunrise hwy, wantagh, NY 11793, (516) 785-7800) and was provided the same information as the other dealers. The manufacturer had was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.

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Tl the contact owned a 2008 Mercury Mariner. While driving the power steering assist suddenly failed and the steering became difficult to turn. The cause of the failure was not determined the contact was unable to drive the vehicle safely. The contact stated that the while driving approximately 60 mph the �power steering assist failure� message suddenly occurred and the steering wheel became very difficult to turn in either direction. The manufacturer and local dealer was not notified. The VIN was not included in the NHTSA campaign number: 14v284000(steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 215,000.

See all problems of the 2008 Mercury Mariner 🔎.

Jerking back and forth of steering wheel would occur occasionally until power steering assistance failed. Power steering assist fault code would come on every so often . I was driving down the highway while the code came on and didn't notice any difference in steering difficulty until I parked the car and shut the engine off then back on. Power steering is completely failing now resulting in increased force to get the car to turn.

Tl- the contact owns a 2009 Mercury Mariner. The contact stated that while driving approximately 25 mp-h when the vehicle's power steering suddenly failed. The contact pulled the vehicle over to the side of the road and had the vehicle towed home. The contact contacted the dealership (liberty Ford Lincoln canton, llc located at 1423 tuscarawas st w, canton OH 44702 phone number: 888-694-4553) who informed the contact that the vehicle was previously included in a recall regarding the power steering, but had expired. The vehicle had not been repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 121,000. Gl.

Tl the contact owns a 2008 Mercury Mariner. The contact stated that while driving at various speeds, greater driver effort was needed to steer the vehicle without warning. The contact also stated that an abnormal clicking sound was heard while steering in either direction. The vehicle was taken to lafontaine Ford of lansing (5103 s cedar st, lansing, mi 48911) where an update was performed in the vehicle per NHTSA campaign number: 14v284000 (steering). Recently, upon reversing out of a parking spot, the power steering failed as the power assist fault warning message appeared on the instrument panel. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was no longer under recall. No further assistance was provided. The vehcile was not repaired. The failure mileage was 154,271.

My power steering failed and although Ford recalled 900,000 08 marniners my wasnt one of them and isnt covered.

Power steering failed while making a right turn from a city street into a parking lot at approximately 10mph. I responded to Ford/Mercury's initial recall several years ago, taking the to midway Ford (roseville mn). They claimed to have performed whatever was required to address the power steering recall. Admittedly, I was unsure what this required at the time. Several months later, the power steering went out. I was unaware this could possibly have related to the initial recall. After I paid for a diagnosis at the same dealer, I was told they needed to replace the entire steering column. I obtained a second opinion from a local mechanic who remedied the issue by putting in a new battery. New battery in, power steering returned. Now, two years later, the power steering suddenly failed yet again. There were no warning lights, just a sudden and complete loss of power steering. It's clear whatever "fix" the dealership did when I took it in after receiving the recall notice did not address whatever the persistent issue is with the power steering. I know this now after reading *dozens* of similar complaints. I also see from reading these complaints that the dealer will surely not cover the cost of a fix at this time, by claiming the recall issue was addressed previously - which, it's apparent it was not. I'm done with Ford autos after this experience. This is unjust and unsafe.

Ford reprogrammed computer, was supposed to fix the problem. Driving vehicle and power steering assist failure occurred.

Tl the contact owns a 2008 Mercury Mariner. While driving approximately 35 mph and making a right turn, the power steering failed. The contact stated that the vehicle was difficult to maneuver. The vehicle was not diagnosed or repaired. Pinkham Lincoln automotive (located at 1505 n dixie hwy, elizabethtown, ky 42701, (270) 737-2460) was notified of the failure. The vehicle was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

While driving and turning into a busy intersection the power steering assist failed almost causing a crash.

Tl the contact owns a 2008 Mercury Mariner. While driving approximately 35 mph, the power steering failed without warning. The contact stated that the failure was intermittent. The vehicle was repaired per NHTSA campaign number: 14v284000 (steering) at byerly Ford (located at 4041 dixie hwy, louisville, ky 40216, (502) 448-1661). The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

I was attempting to depart a restaurant parking lot, when suddenly and without warning the power steering on my vehicle failed. This nearly caused me to have an accident and surely would have if the parking lot had been more full.

Tl the contact owns a 2010 Mercury Mariner. While driving approximately 15 mph, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. The failure was not diagnosed or repaired. The manufacturer and local dealer (dunphy Ford, 7700 frankford Ave, philadelphia, PA) were notified of the failure, but no assistance was offered. The failure mileage was 105,000.

See all problems of the 2010 Mercury Mariner 🔎.

Tl the contact owns a 2008 Mercury Mariner. While backing out of the driveway, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. The vehicle was taken to an independent mechanic who diagnosed that the steering torque sensor was faulty and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the local dealer (dana Ford, 266 w. Service, staten island, NY) who indicated that the vehicle was serviced in October of 2014 per NHTSA campaign number: 14v284000 (steering). The contact indicated that the same failure listed in the recall had occurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.

I was driving down the street and went to turn a corner and my power steering went out completely. I have a message that pops up every time I start my car that says power steering assist failure. I have found a recall on this issue but the dealership says my VIN isn't included in the recall. My vehicle was produced 02/2010 which falls in the time frame of the recall.

Tl the contact owns a 2009 mercuy Mariner. The contact stated that the steering wheel seized when turned in either direction due to an electric power steering failure. Sawgrass Ford (14501 w sunrise blvd, sunrise, FL 33323, (954) 851-9000) diagnosed that the steering column needed to be replaced. The vehicle was excluded from NHTSA campaign number: 14v284000 (steering); however, the vehicle exhibited the same failure as listed in the recall. The manufacturer also indicated that the vehicle was excluded from the recall campaign and did not assist. The vehicle was not repaired. The approximate failure mileage was 65,941.

On October 18, 2018 I received the power steering assist failure error on my instrument panel when turning on my vehicle. I had driven it earlier in the day without issue. Previously I had the occasional warning noise and quick flash of an error (too quick for me to read all the way) and would have momentary difficulty turning. This issue makes it almost impossible to steer the vehicle. Research indicates that it is most likely a malfunctioning torque sensor. I reached out to Ford after learning of recalls for the 2009 model year. I was informed that my VIN was not included in the recall. Ford was unwilling to assist with the cost of repairs in any way. Their suggestion was to keep the receipt on the slim chance that the recall would be expanded. This is unacceptable. Had I been on a highway when this occurred it could have been fatal to myself or others. This repair will cost in the neighborhood of $1000 or more. I will need to have the work done at a dealership to ensure the repair is done correctly and that Ford won't give me reimbursement issues should the recall be expanded. This occurred less than a year after the fuel inlet valve failed on the vehicle, causing it to shut down while driving and rendering it unable to be started. The rear hatch has not been able to be opened for over three years because of an issue with the latch. I have had issues with the climate control system and well. There were issues with air conditioning when I purchased the vehicle (April 2015). The issues were not apparent previous to purchase because of the weather at the time. Within a month the weather warmed up. When I attempted to use the a/c it was only blowing hot air. The dealership was willing to fix the issue free of charge because of the circumstances. However, the issue is occurring again even after having an a/c recharge performed.

Tl the contact owns a 2008 Ford Mariner. While driving approximately 15 mph and making a right turn, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. Also, the message "power steering assist fail" was displayed. The failure was not diagnosed or repaired. The local dealer (campbell Ford, 2801 s. Eleventh st, niles, mi) and the manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was previously serviced in February of 2015 per NHTSA campaign number: 14v284000 (steering). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 160,000.

Tl the contact owns a 2010 Mercury Mariner. The contact stated that the electric power steering failed and the power steering assist warning indicator illuminated. Larry h. Miller super Ford salt lake city (1340 s. 500 w, salt lake city, ut 84115, (801) 783-4473) and ken garff west valley Ford (4091 w 3500 s, west valley city, ut 84120, (801) 559-0500) were contacted and stated that the vehicle needed to be diagnosed to determine the cause of the failure. The vehicle was not included in NHTSA action number: dp15001 (steering) and NHTSA campaign number: 14v284000 (steering). The manufacturer was contacted and confirmed that the vehicle was not included in a recall. The vehicle was unable to be driven due to the failure. The VIN was not available. The approximate failure mileage was 93,000.

Tl- the contact owns a 2008 Mercury Mariner. When the vehicle was started, the steering wheel failed to move in either direction while reversing the vehicle. There was no eps warning indicator illuminated when the power steering failed. The vehcle was not diagnosed by an independent mechanic or dealer. The manufacturer issued two tsbs and one steering recall, but the vehicle was not included in any manufacturer recall campaigns. The failure was reported to the manufacturer and they advised that the vehicle be diagnosed and repaired by a dealer. The approximate failure mileage was 121,000. Dyd.

My 2008 Mariner had a recall for power steering default sensor. I was told by Ford that the issue was recalibrated in the originial recall before I purchased the car the power steering failed again Ford will not fix it they did not change the part to solve the problem originially they just reset it on the computer. It is extremly hard to turn, but I need the vehicle for work. Got repair quotes as high as $1500 to repair, money I do not have.

Power steering assist failure on dash. Making things difficult to turn in low speed turns. Contacted Ford and was told the computer was flashed in 2013, before I even owned the car. Was told that it would be my responsibility and to hold receipts because I be able to get reimbursed for part or all of costs associated with this issue. Now Ford says no go! looking around on issues with the torque sensor and noted many people going through the same as I have. Seems to me Ford is just trying to get more parts replaced and doesn't care about our safety. This is an attempt to get Ford on the ball to fix their vehicles. I've been a Ford person for a long time, but considering going to take my future car purchases to other cars. Come on Ford!.

Tl-the contact owns a 2008 Mercury Mariner. The contact stated that while stationary, the power steering failed. The contact turned on the vehicle but could not turn the steering wheel left or right at all. Town and country Ford of evansville, indiana was made aware of the failure and scheduled the contact a diagnostic appointment. The manufacturer was not made aware of the failure. The failure mileage was 95,500. Ad.

Regarding: NHTSA recall number 14v-284, Ford recall number 14s05 electric power steering the recall instructions to dealers call for a signal test and either reprogramming a sensor or replacing the torque sensor based on the results. It also calls for replacing the torque sensor upon failure if the failure occurred before the vehicle had the recall sensor performed. The recall instructions to dealers also tells them that a torque sensor that fails after the reprogramming was done is not covered by the recall. The purpose of the sensor reprogramming was to initiate a warning in the driver control center upon imminent sensor failure, but does nothing to fix, repair or replace the defective part. I had the dealer perform the test and software upgrade and was under the mistaken impression that the recall was to actually replace the statistically faulty part , and not just a potential warning. The electric power steering on my vehicle failed on 4-12-2018 and, incidentally, I did not get a warning on the driver information center before the failure; so the reprogramming did nothing for my vehicle. My question is why is Ford/Mercury not required to replace the failed sensors that are the subject of the recall? I understand Ford not being required to replace sensors that might fail but giving drivers notice of imminent failure, but Ford should be required to replace sensors that do fail even after the reprogramming because the reprogramming is not intended to fix the problem just warn drivers. The sensor replacement is nearly a $2000 repair that I believe should be covered by the recall. Can the NHTSA explain the rational for not requiring Ford to actually fix the defect that causes a serious hazard?.

While driving, power steering failed during intersection turn. No accident, just wrestled steering wheel through problem. My mechanic said failure was "steering shaft torque sensor". Upon research, I found this seems to be part of a recall that I was not aware of (ref 14v284000 issued 5/29/2014 -- also ref Ford 14s05). Called Ford customer service for verification. Could not get verification of past qualification for my VIN, just that "none open now". Said for recall in question, that Ford management had since closed that recall as complete. How can I verify that my VIN originally part of that recall? and if so, is there no relief available? expensive repair -- $500+.

I was driving on the highway yesterday evening when my Mariner displayed the message �power assist system fault�. I did not notice an immediate issue with the steering but carefully limped it home. This morning I called my mechanic about it. He had formerly worked for Ford and was familiar with the issue. We set up an appointment. However as I backed the vehicle out of the garage, the message disappeared and the power steering failed completely, making the vehicle unsafe to drive.

Recall on Mariner. Took it in to have recall reviewed and they did the software update and then my power steering failed within a month. The recall states there are 3 fixes and Ford is choosing to do the software update so then the software can't communicate with the power steering so it is failing. My local dealer tried to contact Ford to have what they did amended so they can fix it. They ran another test on it and it threw another power steering code. Went to leave my dealer and my power steering was completely out at that point. Ford is not doing the proper fixes. The software update is causing the power steering to fail within a few weeks to a month or two. This recall needs to be reopened.

(cb - how was a VIN search done without a VIN?; dealer info inadequate) tl the contact owns a 2009 Mercury Mariner. While driving at an unknown speed, the power steering failed. Also, while the vehicle was parked in a parking lot, the contact started the ignition and the power steering shut off. A VIN search was performed and there were no recalls on the vehicle. The contact stated that the power steering module was previously reprogrammed. The vehicle was taken to andy moore Ford in indiana where it was diagnosed that a second power steering module would have to be bought at the contact's expense. The VIN was unknown. The failure mileage was 127,000.

The contact owns a 2008 Mercury Mariner. While driving 25 mph and making a left turn, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assist column failed and needed to be replaced. The vehicle was not repaired yet. The local dealer was not contacted. The manufacturer was notified and stated that the vehicle would not be repaired per NHTSA campaign number: 14v284000 (steering) due to the mileage. The failure mileage was approximately 144,000.

Tl the contact owns a 2008 Mercury Mariner. While driving 35 mph, the power steering assist failed and caused the steering wheel to seize. The contact was able to drive the vehicle. The dealer (dana Ford Lincoln, 266 west service road, staten island, NY 10314) stated that the VIN was not included in NHTSA campaign number: 14v284000 (steering). The dealer informed the contact to bring the vehicle in for diagnostic testing. The manufacturer was contacted and did not assist. The vehicle was not diagnosed or repaired. The failure mileage was 72,637.

Tl-the contact owns a 2009 Mercury Mariner. The contact stated that while driving 40 mph, the power steering failed. The contact was able to regain steering control after restarting the vehicle several times. Jack demmer Lincoln of dearborn, michigan was made aware of the failure and stated that the torque sensor was faulty and needed to be replaced. In addition, the dealer stated that recall was previously repaired and could not be repaired again free of charge. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000. Ad.

The contact owns a 2008 Mercury Mariner. While driving 30 mph, the power steering seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor failed and needed replacement. The sensor was not replaced, but was reset by the independent mechanic. The vehicle was not taken to a dealer for diagnostic testing or repairs. The contact mentioned that the vehicle was serviced per NHTSA campaign number: 14v284000 (steering). The torque sensor was reset and there was no history of a power steering assist failure. The manufacturer was made aware of the failure and offered no assistance. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 137,000.

My power steering was reprogrammed under recall 14s05 back in 2015. Because I did not have any active codes in my system forward reprogrammed the power steering control module. My vehicle now is showing trouble code b2278. The original code that triggered a recall. My power steering failed while I was driving the vehicle. As a result I tore a muscle in my side trying to maintain control of my vehicle. I attempted to contact the dealership and was told that the recall was worked and closed. However I decided to contact Ford motor company in michigan to see if they could re open my recall. I was informed by a representative by the name of mickey that it was basically my responsibility now and not their problem. I just want my vehicle repaired under recall.

The contact owns a 2010 Mercury Mariner. When the gear shifter was placed in drive, the accelerator pedal was depressed at a low speed but the steering wheel became difficult to maneuver. While attempting to park, the power steering failed and the power steering assist fault indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The contact referenced NHTSA campaign number: 14v284000 (steering). The manufacturer was notified of the failure and stated that the vehicle was not covered under warranty or included in a recall. The approximate failure mileage was 100,000.