Steering Column Problems of Mercury Mariner - part 1

Power steering assist is unreliable. It would stop working intermittently a few days ago and now it doesnt work except for the first start of the day and I've had it looked at shop here in town it threw a code that a local Ford dealership told me was the steering column needed replacing. I was also informed that this vehicle had a previous recall for the same issue and that my Mariner didn't have the recalled parts replaced but the pcm was reprogrammed. I was told that the replacement would not be covered under the previous recall issued by Ford motor CO.

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I drove my 2008 Mercury Mariner to the gas station last week and the warning light came on reading power steering sensor assist fault. I contacted the local Ford dealership, I brought my car in to the service department. They diagnosed the steering sensor needed replaced, so they ordered the part and installed the new sensor. The dealership notified me that the sensor was not the issue, and that I actually need to replace the steering column and housing unit. I was originally quoted for the sensor & labor $779, which they were not going to charge me for since it was an incorrect diagnosis. But, to replace the steering column & housing I was now quoted $2100. 00. I had noticed on web site searches that there is recalls for steering issues on 2008 Mercury Mariner. I entered my VIN number and nothing is coming up, I also questioned the dealership about reading the numerous complaints and also asked about if there were any recalls for my vehicle, I was told there were none. I just can't fathom my issue has gone from $779 to $2100 on a sensor issue to a replacement of the steering column and housing. I'm hoping for some results by submitting this complaint. Thank you.

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On city streets the power steering would become disabled. This would cause the steering wheel to lockup and become incredibly difficult to make turns. The power steering would flicker on and off, and after 2 or 3 cycles a battery icon on the dashboard would light up. Seemed to occur more frequently when the headlights were on. Took vehicle to a Ford dealer and they replaced the entire steering column even though there is a recall out already that is eerily similar. They did not provide information as to why this instance did not qualify for the recall even though this was specifically asked for.

Tl the contact owns a 2008 Mercury Mariner. While driving 40 mph, the steering wheel seized and the steering assist fault warning indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that it was a known failure and the steering column or sensor needed to be replaced. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was 190,000.

Power steering assist module stoped working for no reason while I was driving. Many other complaints with this problem my mechanic is telling me it is a 50% chance I may have to replace the entire steering column.

I have a 2010 Mercury Mariner. There was a recall for the power steering. I didn't get it taken in right away, just took it in December 2018 for oil change and had dealership take care of recall also. They updated the software but that is when my trouble started with the power steering. Steering wheel had a twitch, shaking by itself while car was running at idle. When the shaking got real bad I took it to dealer March 7 2019 to be fixed under recall for power steering assist loss. The recall started July 25 2014 with no end date of recall. They told me that they couldn't fix it under the recall because Ford said it had been to long after the recall. Basically they were saying the recall was outdated. They told me I could have it fixed for $800 out of pocket. A recall should never be outdated but go the life of the vehicle. Every vehicle is different when the the part goes bad after a recall happens. Mine was almost 5 years after recall started. It is a safety issue because your power steering goes out if not fixed after the steering wheel starts twitching. My power steering went out 2 days after I had taken it in to the dealership to have it fixed for what I thought was a real recall. Apparently Ford has fake recalls. When you take your vehicle in they refuse to fix it because they say what recall. The power steering went out when I stopped to get gas. I started the car back up after getting gas it was gone. I called Ford customer service number March 14 2019. I let them know what my issue was. They did there research and called me back March 15 2019 only to let me know that the update the dealership did in December 2018 was the fix. It was one and done. They were not doing anything else, they told me. So the update cancelled out the real fix of changing the torque sensor in the steering column which 2 days later left me without power steering.

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Tl the contact owns a 2008 Mercury Mariner. The contact stated that the power steering became inoperbale after the vehicle was cold started. The vehicle was towed to an independent mechanic who located failure code: b2278 (steering torque sensor). The dealer (koons silver spring Ford, 3111 automobile blvd #1, silver spring, MD 20904, (855) 458-6764) diagnosed that a new steering column assembly and ignition housing assembly were needed. The manufacturer was not contacted. The failure mileage was 115,000.

~tl the contact owns a 2008 Mercury Mariner. The contact stated the vehicle has power steering issues for a portion of the repairs with a recall that was completed on 09/19/2017 at the dealer bill walsh Ford Lincoln kia 2900 columbus street ottawa IL, 61350. The problem recurred with the entire power steering colunm fractered from a stationary position at a stop sign. The vehicle was taken to a the dealer who stated the entire power steering column had to be replaced. The failure mileage was 72103. Tf.

Tl- the contact owns a 2008 Mercury Mariner. The contact stated while driving at 35 mph, the steering wheel seized and she was unable to steer the vehicle. The contact was able to pull over to the side of the road and no warning light illuminated. The vehicle was towed to conway Ford 2393 us-501, conway, SC 29526, where it was diagnosed that the steering column lock module needed to be repaired. The vehicle was repaired. The manufacturer was not contacted. The contact referenced NHTSA campaign number (14v284000) component: steering. The failure mileage was unknown. Nr.

Backing out of driveway (in motion, straight, under 5mph)steering assist fault warning displayed on dash. Loss of power steering. Noticed there was a recall on the more exspensive models why not ours? sensor in steering column went out. Only a dealer can fix it due to computer needs reprogramming. Dealer told us it had allready been fixed? it had not, & we didn't understand that. If our car wasn't covered under recall why would they say they had fixed it? after their inspection we were told it was a throttle sensor $1500. 00 repair. Which is different from recall part, but same effect. Cost mostly labor, we are told.

So my day starts early with college my Mercury Mariner started and power steering was normal. Come home for around hour and a half getting ready for work. I get in and I can't even back out of my driveway. I backed up few feet and couldn't move the steering wheel. So I just shut the engine off and left it were it stood. I had no problems all day and then suddenly poof not there. No dash lights, no chimes, no warning. . . . . . . Just no steering. We called a tow truck the next day and it was taken to out mechanic, who told us that it had to go to the dealership to be fixed. The whole steering column had to be replaced.

The contact owns a 2008 Mercury Mariner. While attempting to operate the vehicle, the steering column seized and could not be moved. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the steering torque sensor was defective and needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was approximately 110,000.

Had minor steering issues and found I had a recall on it for the power steering. Took it to seelye wright of kalamazoo and they reprogrammed it. Within two weeks of this the steering wheel was jumping all over the place when stopped and would pulsate. This problem was not there before I took it in. I called them and they told me they didn't have time to see me and that they were all booked up until after the new year, etc. Essentially shooing me away. I later did make an appointment and they found that I need a new steering column, which is included in the recall, however they told me that my recall was closed. ? this didn't make sense to me since I am still having issues and now I need a new steering column? I am being forced to drive this vehicle with broken steering that should be covered by the recall. I have been taking this vehicle back and forth to work and taking my kids to school in the morning. I feel like Ford and even more so seelye should make this right. I am driving a vehicle that is a danger to myself and others because the recall was not properly fixed. Seelye closed the recall early and now I am being stuck with fords mistake. Update: called Ford and they gave me a case number ca11743787, and told me to take the car in to get fixed. When I showed up to get the car fixed I ran into the "closed" recall problem again. Now I am on the phone with Ford waiting an answer to see if they will actually honor the recall and fix it. Ford is not choosing to honor the recall since the dealership closed it without it being fixed correctly.

My power steering went out and on the dash it said "power steering assist fault". I took it to the Ford dealership and they said the torque sensor went out and the electric steering column has to be replaced. There was a recall on the torque sensor in 2014, recall 14s05, and their solution was to do a software update instead of replacing the steering column. When I called Ford's corporate office about this they said they have not decided to pay for the steering column to be replaced. I am filing this complaint because the solution to the recall did not fix the problem because the torque sensor still failed and Ford should be responsible. I know there is an ongoing investigation about this issue and hopefully Ford will do the right thing and reimburse everyone that has had to pay for this to be replaced.

Received Ford recall #14s05 in July of 2014, for a "loss of electric power steering assist" in affected vehicles. The recall notice indicated that Ford would perform a "software update", or, "replace affected components for free of charge". Took my vehicle to a nearby Ford dealership, had the recall "software update" performed on my vehicle. After the "software update" was performed on my vehicle, my vehicle suffered a complete loss of power steering assist, requiring the replacement of the entire steering column. This was the exact reason Ford had issued recall #14s05 in the first place and the exact components Ford said it would replace as part of recall #14s05. Ford has since refused to pay for, or, reimburse me for the cost of this repair under the premise that the "software update fixed the power steering assist defect". As a result, Ford continues to perpetuate increased risk of accidents and subsequent injury to owners of the affected vehicles.

The contact owns a 2011 Mercury Mariner. While driving approximately 35 mph and attempting to make a turn, the steering ability seized. The vehicle struck a curb and was towed to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was being repaired at the owner's expense. The manufacturer was notified of the failure. The contact also stated that the vehicle was repaired last year per an unknown recall for the steering module. The VIN was unknown. The approximate failure mileage was 129,000.

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The contact owns a 2008 Mercury Mariner. While attempting to turn right onto a major highway, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The vehicle was towed to the dealer where it was diagnosed that the steering column and housing were faulty and needed to be replaced. The vehicle was previously repaired in August of 2014 per NHTSA campaign number: 14v284000 (steering). The manufacturer was notified of the failure. The failure mileage was 55,000.

On 3/8/2016 I started my engine and shifted into reverse, upon doing this I noticed I had no power steering. Leading up to this date for approximately 2 weeks, I noticed my steering wheel shook at all speeds while driving and while parked with engine running. I took the car to ray skillman Ford on 3/8/2016 and they diagnosed the problem as a failure in the steering assist motor and they said they would have to pull my steering column to repair the motor. I had my car serviced for recall 14s05 in September 2014 in which they reprogrammed the power steering sensor at capital city Ford. This recall remedy failed to prevent the issue of failure in my vehicle. The claim number through Ford is cas-8977665-p8m0t0. The total for the repairs is $996. 04.

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at approximately 55 mph, the steering wheel shook violently and seized. The vehicle was taken to the dealer where it was diagnosed that the steering column assembly needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

I took my vehicle to the dealership in response to a recall notice about the power steering. I had never before experienced symptoms of the issue. The following day, I began having intermittent issues with the power steering. I returned to the dealership and they again serviced the vehicle. A few weeks later I again began having intermittent issues with the steering. It took 2 weeks to get into the service again, and now Ford tells me I need a new steering column but that it is too long after the original service and is now considered a new incident not covered by the recall, even though others have experienced similar problems caused by the initial "repair. " they refuse to back out the software changes and refuse to fix the current issue. Ford case number cas-8718390-z4c4m7.

The contact owns a 2008 Mercury Mariner. The vehicle was repaired under NHTSA campaign number: 14v284000 (steering); however, while driving approximately 20 mph, the power steering warning indicator illuminated and the steering wheel became difficult to turn. The contact pulled over, powered the vehicle off and back on, and the steering returned to normal. The failure recurred on several occasions. The vehicle was taken to the dealer where it was diagnosed that the steering column was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.

I started the car and when I began to drive the wheel would not turn. I asked the parking garage attendant to try and he could not turn the wheel either. I had to get a flat bed tow truck to take the car from the garage to a Ford dealership. Ford told me the whole steering column needed to be replace due to faulty steering module. It cost me $1,100. 17 to replace the steering column. On August 19, 2014 I brought the car to Ford to be serviced for recall 14s05. Because this recall was for power steering and the Ford motor company is aware of this problem, I thought the expense would be part of the recall. I have come to learn the the recall was to update the software only. Which was done to this car and didn't help. The Ford motor company should be held accountable for the seriousness of losing the ability to steer the car due to faulty manufacturing and the compromised position that is placed on the driver, other cars on the road and pedestrians. This car has only $45,000.

I was driving my vehicle at a low rate of speed on a city street on 10/16/15 and as I turned a corner, about to pull into a driveway, there was a complete loss of power steering ! the vehicle was very difficult to control and it took all my strength in both arms to complete the turn and pull into the driveway safely. The vehicle was towed to crest Ford dealership in flat rock, mi and the diagnostic code they detected indicates they need to replace the entire steering column and is supposed to be covered under Ford's recall 14s05. Dave in their service department took what he described as "the first step" by sending an email to request that this repair service be performed under the recall. It was denied by Ford because a different code, also covered by this recall, was addressed by liberty Ford in brunswick OH on 5/11/15 (at which point they updated the power steering control module). I contact Ford customer service myself on 10/19/15 and was told that the "program had been closed" on my vehicle because service under the recall has already been performed. It's ridiculous that they aren't now going to service the additional problem that has occurred and is supposed to be covered by this recall!.

Tl-the contact owns a 2009 Mercury Mariner. The contact stated that when the vehicle was started the steering ability was lost. No warning indicators were illuminated. The vehicle was restarted and th power steering was normal again. The vehicle was driven to the dealer and the diagnosis was that the steering column needed replacement along with the power steering control module. The contact also stated that the vehicle was repaired under a recall for the same failure back in September 15th this year. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 92,833. Bp.

My parents purchased a 2008 Mercury Mariner this last spring, and just started to notice that the electric power steering is cutting in and out. We took it to our local garage who diagnosed the problem (error code that came up was b1342-2f) and recommended we replace the steering column. Since that is a large expense ($800) I decided to do some research and called the local Ford dealer. They looked up our VIN and told me that there was a recall on the electric power steering and that the work for the recall on the power steering was already done. (Ford's recall number for this is 14s05) my question is since we are experiencing the same failure (meaning the fix didn't seem to last) is there any recourse for us to have Ford fix the problem now? also, how long are these 'fixes' supposed to last? the date the recall was published by NHTSA is 2014-06-05, and we are only in September of 2015. I was thinking that a recall fix should last longer than a little over a year. Is NHTSA in the process of reviewing this issue?.

I had taken my vehicle in for the recall #14s05, in 2014; it was fixed in a matter of 2 hours. After that my steering was very flexible and very loose, which I thought I would have to get used to. Then within a few months the steering column started to tremble while in park or with applied brake. I thought it was front end issues, which I took to the shop and found nothing wrong. A month went by and while driving on the highway on March 9, 2015 going about 60mph with my 5 year old great niece in the car, the power steering went out. It took all my strength to keep it from crashing. I noticed on the dashboard that it read “power steering assist fault”. Immediately I thought to myself; I took this in for the recall, why is this happing. I made it to a safe place and called the Ford dealer and explain everything to them. They said that they wouldn’t know if it is related or not until they run a diagnostic. Later that next day they call and said that it is not related to the software that was replace, which I disagree, and they quoted me a large amount to fix. I told them that it is Ford responsibility because I feel that it was related to the recall. I could had died and my great niece as well. This is not acceptable. I had to pay for tow and diagnostic and the problem still not fix and I still feel strongly that its Ford responsibility. When a recall is preformed and the problem still happed then it’s no accuse or denying that it is indeed a recall issue. This has cause mental stress, loss of wages, mental stress due to avoiding an accident and keeping me and my great niece out of danger. This issue needs to be address and fixed, before something like this happens to someone else. Whether or not the recall was done it did not perform like it should have and it caused a danger. This needs to be addressed immediately. Thank you.

3 months ago I took my 2008 Mercury Mariner into Ford for the power steering recall. They were to do one of three things: update the software for the power steering, replace the torque sensor or replace the power steering column. They only updates the power steering system software. Day 1 after it being fixed, I was experience an extremely shaky steering wheel and a "power steering assist fault" indicator that would randomly show up now and then. Ford said they could look at it but that it would not fall under the recall. February 4, 9:00am, my power steering goes out pulling into work. I took my car into Ford today and they exclaimed that my power steering motor and column need replaced but again this has nothing to do with the recall. I experienced no problems with my power steering prior to the software update. After reading several (a couple hundred) reviews by other customers, they experienced the same exact incidents a few months after the update, but Ford said they had to pay the full $1,200 to replace the steering column. It is sickening to know that this "update" is actually causing power steering to malfunction and putting people's lives in danger. On top of it, Ford says once the update is ran, there is nothing more they can do under the recall, when they know full well know what the update is doing and putting money in their pockets. Someone please look into this. Lives can be lost due to this malfunction that should not be swept under the rug.

On August 8th 2014. At the time of the repair at sunnyvale Ford, I told the advisor (ziad hashemy) that I had an incident where the power steering stopped working and reverted to manual mode. Sunnyvale Ford then only conducted a re-programming of the electrical power steering. On Wednesday, January 21st 2015 while driving my kids to school the power steering went into manual mode again and failed to work (steering wheel was stiff). Sunnyvale Ford then directed me to the advisor (ziad hashemy) and they asked for the vehicle to be taken in to their shop for a diagnosis (with a fee of $150). I called Ford customer service to talk to someone and get their help on the issue, I talked to a representative that told me there was a 12,000 mile/ 12 month warranty on the recall repair. I then had the vehicle towed to sunnyvale Ford on Friday morning (1/24/15) I was advised that they needed authorization from Ford (manufacturer) to re open the recall and replace the power steering torque under the recall, but would not have information until Monday January 26th. On Monday, January 26th I called, I was then told that ziad was out for the day and no one else could help me. I called Ford directly to ask for assistance in getting this expedited, they adviced me that there was no warranty (contradicting what the representative told me on 1/23/14). I asked to speak to a supervisor and was told that there was a 24 hour call back to speak to a supervisor. On Tuesday, January 27th ziad called to tell me that the repair would not be covered under the recall and now they would have to replace the column (costing about $1,300). Later on Tuesday I received a call from Ford customer service supervisor chris to tell me that it wasnt going to be covered. I asked to talk to his manager and he said he is the highest ranked so there was no one else I could talk to.

Spring of 2014 is when the power steering had began to go out randomly and it would come back on once you shut the ignition of and restarted it. I called the local Ford dealership and they said there was nothing they could do about it right at that moment because they were waiting for a recall to be established because they didn't have the software to fix it. July of 2014 a recall notice was received in the mail. I didn't have the recall performed until December 4th 2014 and when they hooked the computer to the Mariner they were advised to reprogram it and then the recall would be complete. It worked just fine with no problems like before for only month. Then on January 2nd while my husband was driving in the snow at night the power steering went completely out. We take it back in and we find out that the entire steering column now has to be replaced costing us 912. 65!! the dealership said they talked to Ford corporation about what they would do but they responded that since the recall was performed it was our responsibility to pay the bill because the steering column went out on it's own (you who is reading this, I assume, knows this is just a load of crap!) now its November 2015 and still no new news on how this investigation is going but I encourage we get the word out and have as many people as possible write complaints!.

The contact owns a 2008 Mercury Mariner. While driving at 35 mph, the steering wheel became difficult to maneuver and the power steering assist fault warning indicator illuminated. The vehicle was taken to a dealer who diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The contact received a notification for NHTSA campaign number: 14v284000 (steering). The contact believed the failure was related to the recall. The failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 103,719.

I have a 2008 Mercury Mariner (VIN # 4m2cu971x8kj07331) that had the power steering recall in August 2014, where the dealer updated the software (NHTSA campaign number: 14v284000). Three months later (11/3/2014) my power steering is out and needs to be replaced. I am being told since the recall is closed out that it is now my problem to have fixed, yet under the recall they could have replaced the steering column and power steering module software. I completely do not understand this. The safety issue is still present under the recall and obviously was not fixed, surely Ford would want to fix it. At least do the things that should have been completed under the original recall.

This is reference to NHTSA id number: 10653141. I discovered the July 1, 2014 Ford's safety recall 14s05 notice to all us Ford dealers. On page 6 a question and answer for the Ford dealers from Ford's service engineering operations, reveals Ford never attended the reprogramming the modules to fix the safety recall for electronic power steering for escapes and Mariners 2008-2011 models. This is the excerpts from this document tilted July 1, 2014 all us Ford and Lincoln dealers subject safety recall 14s05. Q3. What does the software updates do? a. The software updates may extend the time steering assist is maintained. In addition, the update provides increased driver awareness by sounding a chime and displaying the wrench light or warning in the message center when a fault is detected. Q4. What if a customer experiences loss of steering assist after the modules have been reprogrammed? a. The modules were reprogrammed to prevent sudden loss of steering assist while driving. Additionally, the instrument cluster software update will provide audible and visual indications to the driver in the unlikely event of a torque sensor fault. Any subsequent loss of assist repairs experienced after completion of module reprogramming are not covered by this recall. Q5. What should I tell a customer who experiences loss of steering assist after the recall has been performed? a. The modules were reprogrammed to prevent sudden loss of steering assist while driving in the event of a torque sensor fault. Customers should be advised that the replacement of the steering column or torque sensor is at their expense.

The contact owns a 2008 Mercury Mariner. While driving at various speeds, the power steering seized without warning. The vehicle was serviced under NHTSA campaign number: 14v284000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the software was only updated for the pscm (power steering control module) and instrument cluster module; however, the steering column and torque sensor were not replaced. The contact stated that the failure persisted several months after the recall repair. The manufacturer was made aware of the failure. The failure mileage was 93,000.

The contact owns a 2008 Mercury Mariner. While driving 30 mph, another vehicle crashed into the passenger side of the vehicle. The steering wheel seized and the check engine and oil indicators illuminated. There were no injuries. A police report was filed. The failure occurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The mechanic stated that the steering column needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 154,000.

I had the letter for the recall # 14s05 after having trouble with power steering just going out without warning and having close calls of hitting on coming traffic. The dealer acknowledged the recall letter and the vehicle was brought in and they upgraded the software and cluster panel to warn me when it would happen. It did not solve the issue with it still going out! I called a few times about it and they said that was what it was supposed to do. It would happen randomly sitting at a light and beep but no message on panel and then be ok. Recently went on a trip and was getting gas and message power steering assist malfunction came on. Computer hooked up at local repair shop (was weekend) stated "torque sensor malfunction" he hit option for auto config and helped temporarily. I notified Ford that Monday set appointment and car was doing it off and on all weekend and had a near miss with a head on collision as I could not even steer manually. The dealer stated it was the torque sensor and needed the steering column replaced. Ford said no it was my problem to pay to fix but dealer said was related to recall. They only updated software because of the code at time but still has been a problem since, and now much worse and more often. I can not afford $1,500 for this and don't feel I should have to as was a defect with Ford and 1. 1 million others had this. My wife is disabled and now she can't even go to the local grocery or dr because she can not steer car when power steering goes out. The updated software just warns me by message and alarm but doesn't fix the issue and I can not drive without wondering when next near miss is an accident!! I know this recall is closed but had been given a case # by Ford 07/24/15 #7564118 and spoke to maureen at 800-392-3673.