Steering Column Problems of Mercury Mariner - part 2

The contact owns a 2009 Mercury Mariner. The contact stated that there was a sudden loss of power steering without warning. The vehicle was taken to the dealer to be serviced for NHTSA campaign number: 14v284000 (steering), but the failure continued. The vehicle was taken back to the dealer where the failure was unable to be replicated and diagnosed. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 189,000.

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The contact owns a 2008 Mercury Mariner. The contact stated that while driving at various speeds, the vehicle started to make a loud popping sound from the steering wheel which became very hard to maneuver. The vehicle was taken to an independent mechanic. The technician diagnosed that the steering column needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 97,410 and the current mileage was 97,443.

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I started losing power steering approximately once a month but could turn my car off and it would restore itself. I took my car in for the recall on July 29, 2014, and everything was fine for a few months but then November 8, 2014, it did the same thing as before and November 9, 2014, the power steering went out completely. I took my car to the Ford dealership that did the recall and they told me I needed a new steering column. Obviously their reprogramming in the recall did not fix the problem and have seen the same problem with other people. I keep getting the run around from customer relations who tells me the dealership needs to call the recall exemption department but when I tell the service department they act like they do not know what I am talking about and that due to my vehicle having so many miles they can't help me. It only has 5,000 miles since the recall. The dealership even told me they had another Mariner do the same thing recently. Ford needs to own up to their faulty steering in these vehicles before people get seriously injured due to this.

While waiting at a stop sign to make a right turn, my steer wheel jerked in my hand and seem to lock. When the traffic cleared, I tried to make the turn and the steering wheel had definitely lock, making it impossible to turn and steer and placing me in a very dangerous situation. I stopped the car and turned it off while in traffic. When I restarted the car the steering had unlocked. My car was in an accident a month prior to this incident and I had body work done, however the dealership and the insurance company both stated that this was not a result of the accident. The steering on the 2009 Mercury Mariner is electronic and failed to operate properly. The entire steer column has to be replace at my expense.

While driving my 2008 Mercury Mariner, my steering went out on a curve on a 4 lane highway which caught me off guard. I could not move my steering wheel which caused me to almost drive into the car beside me. I pulled over to get gas & when I started the car, the steering was fine. I was told that it would cost at least $545 for just the sensor but that the whole steering column would need replacing so it would be a lot more than that to fix. I was unable to afford a repair, I simply stayed on my guard & would just pull over & re-start the car so that I could drive again safely. Then I got notice of a recall so I took it in & told them that I had issues with the steering & was very glad that there was finally a recall. Then 2 mos later, the steering went out again & this time it is worse than before. I can no longer turn the car off & re-start it to get steering, it is simply gone out completely & it harder to turn than ever. The steering wheel actually tries to turn the opposite way that the direction that I am turning. I called the dealership & they told me that this happened to another person & Ford would not cover it and told me that all they did was re-program the car. After researching the recall, I found that if the car shows history of a loss of the torque sensor, that the torque sensor was to be replaced. I then called Ford customer care & the lady there was very cold & simply stated that there was nothing they would do since it was already fixed once. I told her that it was not repaired correctly because of previous issues with it, it should have been replaced. She told me to take it up with the dealer that I took it to. I now have neck problems due to driving my unsafe car that I have no money to repair & am still making payments on. This is my only vehicle & I still need to get to work & get my son to school so I am left with no choice but to drive it.

The contact owns a 2005 Mercury Mariner. The contact stated that all of the warning lights to illuminated on the instrument panel. In addition, the vehicle stalled and could be restarted however the failure recurred twelve times. The vehicle was towed to the dealer for diagnostic testing and stated that the steering column cover for the ignition was fractured. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

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The 2009 Mercury Mariner is experiencing intermittent failure of the power steering system. (at least 3 times so far) when the car is started, the steering is nearly impossible to move. Repeated restarting of the car will sometimes restart the power steering and then the car is drivable until it is shut off. The dealer tells us that the only repair authorized by Ford is the complete replacement of the steering column - an approximately $1300. 00 part plus the hourly rate. This is an extremely dangerous type of failure. If it would occur while my 17 year old daughter is driving the car, she would be unable to control the vehicle and would most likely cause an accident.

The contact owns a 2010 Mercury Mariner. It took several attempts for the contact to start the vehicle. The dealer stated that the housing piece for the steering column failed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 28,000.

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I own a 2008 Mercury Mariner and I am a little concerned with its safety. On 03/15/13 I was pulling out of my drive and the steering wheel would not turn. I proceeded to put in reverse to get out of the road and backed into the drive. I turned all power down then restarted the vehicle with no problems in the steering. I went to pick up my kids and the steering wheel started to pulsate and I could hear a clunking noise while sitting at a stop sign. Everytime I came to a stop it would do it. On sat. I took it to the local shop. We couldnt notice anything out of the ordinary that would cause this to happen. The only solution was the entire steering column would have to be repalced. I did some research on line to see if this was a known issue or if a recall had been issued. I was amazed at how many complaints have been placed and no recall has been issued. I set up an appt with the dealer for tues. I was working on mon. And left to run an errand for work and the next thing I know, I was driving 65 mph on the highway and with out warning I lost all power in the driving and heard a loud grinding and then clunk. I thought the transmission went out! I immediately turned on my hazards to try and get off to the side of the road cause I was slowing down extremely fast. I was almost in a 3 car accident and luckily eveybody is ok, but it could of been a lot worse! I was towed to a dealer. They comfirmed my fears. The transmission went out with no warning. They told me this is a known problem but there was nothing they could do cause there was no recall on this! when I asked as to why, the said not enough complaints have been made! wow, you have got to be kidding me?!? how many people have to die before these issues are addressed? very unhappy because it's going to cost $5200 to replace transmission and the entire steering column! hold Ford accountable!.

I have experienced issues with the steering column. Vehicle makes a clicking/ticking sound when approaching a stop. Steering wheel shutters from side to side at a complete stop and upon starting from a dead stop. Vehicle was taken to two service garages (one Ford, one independent) and was diagnosed as in need of replacement of the power steering unit. Vehicle also had intermittent loss of power steering. When starting the vehicle at my residence the power steering did not work. However, after taking it to the first service garage for diagnosis the power steering was operable again. Since the replacement of the power steering unit the vehicle has not exhibited any further symptoms or issues.

Unable to turn key to start vehicle, had to manually move steering wheel. Replaced ignition switch in may 2012, then replaced steering column ignition lock assembly in July 2013. Received a safety recall notice from Ford regarding power steering system reverting to manual steering mode. I spoke with the service manager at the local Ford dealership and was told that my previous repairs were covered under the recall. I submitted the paperwork to Ford for reimbursement and was denied.

Power steering stops working while driving. If you stop shut off car then restart power steering will work for awhile. Ford has no recall on this problem. Suggested from Ford dealership was to replace steering column at $1400. 00. This is not an intermittant issue and effects 2008,2009, 2010 Ford and Mercury vehicles. Afraid to drive car.

Power steering cuts out intermittently with no warning. Brought to dealer in September 2010 and they could not find problem. It has happened many times since then. In early 2013 it became more frequent and in February 2013 it was taken to the dealer and diagnosed with a problem that could only be remedied by the complete replacement of the steering column. This repair was done for a cost of $1087. 41. No further problems to date. It has since come to my attention that Ford has recently issued a recall on vehicles like mine manufactured at the kansas city plant that are experiencing the same exact issues that I have experienced. My vehicle was made at the kansas city plant. I contacted Ford and they told me my car is not involved in the recall. I find this hard to believe and think the recall should include my vehicle. I assume that because their data base shows I have already paid to have the complete steering column replaced (which was the only available remedy at the time) it is no longer necessary to modify this vehicle. I feel it is only fair that I be reimbursed for the repair. We am the original owner of the vehicle.