Loud Engine Noise Problems of Subaru Impreza

Tl the contact owns a 2013 Subaru Impreza. While driving at an unknown speed, a rumbling noise was heard from the engine compartment. There were no warning indicators illuminated. The contact received notification of NHTSA campaign numbers: 19v149000 (exterior lighting) and 18v772000 (engine and engine cooling). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called heuberger Subaru at (719) 475-1920 (located at 1080 motor city dr, colorado springs, CO 80905) and was informed that the parts were not available. The manufacturer was made aware of the failures and did not assist. The approximate failure mileage was 61,402. VIN tool confirms parts not available for NHTSA campaign number: 19v149000 and parts distribution disconnect for NHTSA campaign number: 18v772000.

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My son's 2012 Subaru Impreza, was bought used, with 59,000. Miles, with hope of owning a reliable, safe vehicle on 2/11/16. On 6/26/16 he went for a routine oil change and within one week the car was completely seized. He was driving home, no warning lights, or anything just made a loud sound then he was just barely able to make it to the side of a busy 3 lane road to call for a tow truck. At the time, we worried that the oil change may have been done improperly and caused the issue. We contacted the business, who then had a ase certified mechanic/inspector verify that it was not the oil change but an internal engine problem. We then had towed it again to Subaru dealer that was 7/12/16. Then we began calling- daily or every other day; to the service manager and emailing to corporate Subaru- asking what is wrong with his car? why did it happen? what can be done? what will it cost? finally, on 8/22/16, we heard from Subaru saying that the vehicle was outside the warranty -but will authorize a $2,000. Toward repair or new car. We called the dealer again because we still had not heard or received a reason/quote of repair. We were told that it was damage to a piston and it would cost at least $10,000. And they did not recommend it; better to talk to sales. The warranty is for 60,000 miles or 5 years on the powertrain, we are at 67,000 miles and 4 years. So now we still owe $8,000. And have $10,000. Repair, and they are offering $2,000. Money vs safety and now vs trust we want a safe reliable car, from a company that we could trust. We thought that was Subaru.

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