Hatchback/liftgate Support Device Problems of Toyota Sienna - part 1

One of the two support cylinders for the rear hatch on our 2004 Toyota Sienna failed in fall 2019, so the rear hatch would not stay up. The liftgate support cylinders had previously been replaced by Toyota under recall. We purchased two new support cylinders, Toyota part #68905-ae022�support cylinder� from camelback Toyota in phoenix, az, d/b/a Toyota parts factory, by mail, shipped 11/19/19. I installed both of the new support cylinders within a couple of weeks. Note that both of the old support cylinders were replaced with new Toyota parts, not just the one which had failed. However, with the new support cylinders, when the weather gets cool (below 50 f) and the liftgate is opened using the electric opener, the liftgate gets part way up and reverses, coming down unexpectedly. This represents a safety hazard, as the door can hit someone standing below it. This is exactly the behavior for which Toyota issued the recall on the support cylinders. The unexpected reversing happens on level ground with normal use of the liftgate. It started happening shortly after the new support cylinders were installed. Toyota customer service today told me that they would not warranty the support cylinders, even though this is a safety issue. As the problem started occurring when the 2019 support cylinders were essentially new, there is no assurance that replacing them again would solve the problem. It appears that Toyota is selling replacement support cylinders which do not meet the liftgate's support requirements.

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Liftgate failure date 5-8-2020 mileage 51,300 miles my 2006 Toyota Sienna limited, was purchased new in 2006. The van is meticulously cared for with all service done on time at the Toyota dealership. When not in use, it's parked in a climate-controlled garage. On or about 2008, recall 80c was done at the Toyota dealership. The liftgate malfunctioned on 5-8-2020. The liftgate fell about ten inches after it reached the fully open position, at which point the power motor engaged and powered the liftgate to the fully closed position. The door came down on my head and bruised my shoulder. If the door switch is turned off, the door will slam down hard, possibly causing serious injury or death to anyone in its path. I'm a fairly strong 83-year-old. If this happened when my wife or one of my great grandchildren were under the malfunctioning hatch, they could have been seriously injured or killed. The malfunctioning hatch was demonstrated to a Toyota service rep. The Toyota rep. Said, whereas the recall repairs have been done, Toyota will charge for a second repair. The cost of repairs would be more than five hundred dollars. After doing some research on the internet, more than seventy similar lift-gate problems were found that Sienna owners have experienced. Obviously, Toyota hasn't been able to do satisfactory, lasting repairs. Toyota's failure to resolve this problem needs to be addressed once and for all at no cost to the Sienna owner. A list of similar issues being reported follows: note: comments relating to personal injury highlighted in red. Note: these are just a few of the reports. Note: due to character limitation, unable to provide list of similar issues found. Can provide list if you request.

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Both my power sliding doors have failed within the past week, and I cannot afford to fix them. They do not open at all because the cables are snagged, and this is a safety issue. In the event of an accident, passengers will not be able to exit the vehicle safely and quickly through the liftgate or front doors. Toyota needs to recall these vehicles and fix them and not leave safety to chance.

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My van was in a parking lot. It was a clear humid 95 degree day. Hadn't rained in days. The van hadn't been washed recently. I opened the rear liftgate manually, got in the van but it wouldn't close with the interior button in several attempts. It took 4 attempts to close it manually. This is the second time this happened. I didn't make note of the number of beeps emitted. The first time it happened, I didn't take note of the weather conditions, but the liftgate would only close after repeated manual attempts.

In my Toyota Sienna 2005 van, the liftgate would go up and then suddenly drop about a foot and then continue to close. This happens in the winter more than in the summer.

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The contact owns a 2011 Toyota Sienna. While operating the vehicle, the sliding door and liftgate sensor indicators erroneously illuminated, indicating that the doors were open. The contact indicated that the failure occurred while driving over bumps or making turns. Also, when the failure occurred, the interior dome light would illuminate as if the doors were open. The vehicle was taken to the dealer who indicated that the failure was recalled by the manufacturer, but no remedy was available. The contact later received a recall notification from the manufacturer for NHTSA campaign number: 16v858000(structure). The manufacturer was notified of the failure. The failure mileage was 110,000.

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I have brought the Sienna into Toyota on 3 separate occasions, as it was clunking when it closed. I was told there was nothing wrong with it each time, but the liftgate was clearly not aligned. Water is now coming through the top of the lift gate. I did back up into a tree, and had damage to the back quarter panel and it was repaired by a body shop. Toyota is stating that this caused the liftgate to be misaligned and that is causing the water to come through the liftgate. However, it was not until I ran the minivan through a touch free carwash and water was applied under pressure that I noticed the water coming in. My complaint is I believe that if the liftgate could be misaligned by quarter panel damage, what would happen under extreme stress of a car accident. I do believe the dealership is avoiding realigning the lift gate, but I am also concerned about the overall safety of the vehicle in the event of an accident. Also, the original tires that came on the vehicle wore very early. I replaced all 4 tires at Toyota because we were taking the vehicle on a family trip. I was looking through the owners manual and noticed that the original tires were to have a 6 year warranty.

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I have brought the Sienna into Toyota on 3 separate occasions, as there was clunking when the lift gate closed. I was told there was nothing wrong with it each time, but the liftgate was and is clearly not aligned. Water is now coming through the top of the lift gate. I did back up into a tree, and had damage to the back quarter panel and it was repaired by a body shop. Toyota is stating that this caused the liftgate to be misaligned and that is causing the water to come through the liftgate. My complaint is I believe that dealership is avoiding realigning the lift gate. I originally brought this in under the manufacturer warranty and I have an extended warranty. There was no vehicle damage to the van upon initial visit. At this point, if the liftgate is not realigned and fixed properly and water continues to come in, it will eventually destroy the mechanism that is used for the auto open and close. In addition, I am also concerned about the overall safety of the vehicle in the event of an accident, if what Toyota states is true (the liftgate can be misaligned by quarter panel damage).

Tl- the contact owns a 2006 Toyota Sienna. The contact stated that her vehicle liftgate / struts was defective and that she saw a recall (08v244000). However, her vehicle VIN was not included in the recall. The manufacturer was notified of the issue. The vehicle was not repaired. Bd.

This complaint is in reference to NHTSA campaign id 08v244000. The power rear liftgate struts on my 2004 Toyota Sienna will no longer support the gate, and it has closed on someone standing underneath it several times. I went to a Toyota dealer to repair the problem, and the dealer quoted a very high repair price (approximately $500), and did not mention that there was a service campaign for this issue. I contacted Toyota on March 19, 2015 using the toll free number listed in the service campaign listed on the NHTSA campaign id number. Toyota informed me that this was not a recall situation, but a voluntary Toyota service campaign, and that the period for the free repair ended in 2010. There is no end date for the service campaign listed in the NHTSA campaign notes. No resolution was provided by Toyota, other than to go to the dealer to have the liftgate struts replaced, and that I would have to pay for the repair myself.

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There is a structural problem with 2006 Toyota Sienna minivan. The rear liftgate strut stopped working. The trunk door is just heavy dead weight. One adult must lift and hold the trunk door (which is quite heavy) so that the other adult can access the trunk -- or at least accessing the trunk without smashing their skull and/or arms/hands/back. Toyota said that they had an extended warranty that covered this part that expired in 2012. It looks like there was a recall of this part for 2006 Toyotas. However, Toyota is telling me that mine was not covered by the 2006 recall because mine was produced later in 2006. So, apparently, Toyota is in the business of building vehicles that allow you to access your trunk for only 6 years -- after that, it is a two person job to get in and out of the trunk. That tells me that in September 2006, I bought my last Toyota.

The contact owns a 2004 Toyota Sienna. The contact stated that the sliding doors and liftgate became inoperable. The failure occurred randomly and the doors locked independently. The vehicle was taken to local dealer (Toyota of colchester) where it was diagnosed that the cable and door motor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle exceeded the mileage allowed to remedy the vehicle per an in-house recall. The VIN was invalid. The failure mileage was approximately 230,000.

Handle melted and became sticky on rear liftgate door of Toyota Sienna ce.

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Power rear liftgate struts have failed. They were originally replaced under the 2008 recall (they weren't defective at the time); however they have now failed. The door closes hard on you if you are not ready for it and it's not easy to prop it open or keep it open without potentially injuring yourself. There is no way to disengage or otherwise prop open the door manually.

Handle melted and became sticky on rear liftgate door of Toyota Sienna le, happened three years ago.

I opened the automatic liftgate to my 2007 Toyota Sienna and upon it reaching the fully open position at the top, it immediately dropped and started to close automatically, which may have caused me an injury if I hadn't quickly moved out of the way. Every time I open the liftgate, whether I do it using my key fob, from the interior of the car, or by lifting the handle, the same thing happens causing risk of injury to me and my children. Toyota refuses to acknowledge responsibility for this defect despite similar issues being reported with 2004 to 2006 Toyota Siennas, which ultimately resulted in the issuance of NHTSA campaign 08v244000.

We tried to close the automatic sliding door, but it remained stuck open. We had to drive the vehicle with the door open to a service station and get the cable cut in order to be able to shut the door. Researched the issue on the internet and found it is a common problem. Service bulletin number : sb-0280-10 date of bulletin : oct 04, 2010 NHTSA item number : 10036906 component : structure:body:hatchback/liftgate Toyota: some vehicles may exhibit a condition where one or both sliding doors do not open or close smoothly. Inspect the sliding door lock assemblies and replace the affected components as needed, according to the listed instructions.

The concern is the defective rubber pad on the switch in the Sienna?s rear liftgate. The rubber pad under the switch that is used to open the liftgate on the back of the Sienna has gone soft and tar like. If I grab a piece it pulls right off like chewing gum. The black tar like substance gets on your hands too and is hard to wash off. The safety issue is cold weather, once it goes below 35 degree f the door handle switch will not allow the door to open. I the event of a crash you couldn't open the rear hatch to exit. This part is unmistakably defective. If the rubber just cracked I could see it as a wear item (like tires or wiper blades). Apparently in us states with a warmer climate this melting latch defect is a very common problem - just search the internet. Defective rear handle switch (part# 84840-08010).

The contact owns a 2008 Toyota Sienna. The contact stated that the rear liftgate latch was found to be melted. The contact was unsure of how the latch became melted. The vehicle was not inspected by a dealer or an independent mechanic. The manufacturer was contacted and advised her that the entire door handle assembly needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 60,000. The current mileages were approximately 65,000.

The contact owns a 2006 Toyota Sienna. The contact stated that the lift gate would not remain open. The contact took the vehicle to the dealer for inspection where they stated that the vehicle was not included in NHTSA campaign id number: 08v244000 (structure:body:hatchback/liftgate). The vehicle was not repaired. The failure mileage was 80,000.

The contact owns a 2006 Toyota Sienna. The contact was standing under the rear lift gate when it abruptly closed independently and struck the contact on the head. The contact was not injured. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was previously included and repaired under NHTSA campaign id number: 08v244000 (structure: body: hatchback/liftgate). The manufacturer was made aware of the failure and advised that because the vehicle was previously repaired under the recall, they could provide no assistance. The vehicle was not repaired for the failure. The approximate failure mileage was 89,000.

The contact owns a 2007 Toyota Sienna. The contact stated whenever accessing the rear liftgate door it would abruptly close. The contact suffered from bruises to the right arm as a result of the failure. The manufacturer was made aware of the defect. The vehicle was not repaired. The approximate failure mileage was 31,000.

The rubber pad under the switch that is used to open the liftgate on the back of the Sienna has gone soft and tar like. If I grab a piece it pulls right off like chewing gum. The black star like substance gets on the hands/fingers too and is hard to wash off. This is a very common defect (not normal wear and tear). Toyota won't recall and make it a warranty fix. The part# is 84840-08010 and msrp is $58. 53 plus labor.

After Toyota dealership replaced liftgate struts due to recall number 08v244000, the new struts cause the liftgate to open rapidly when opened manually, that is not using the power mode. Liftgate opens so rapidly that injury is possible if you are not prepared to or are unable to move out of the way.

My 2005 Sienna Mini-van gas struts for the rear hatchback/liftgate failed to lift up the hatchback door on 5/9/2011. When I tried to lift up the hatchback door - it felt heavy and found that one of the gas strut had fluid leaked out onto the strut.

The contact owns a 2006 Toyota Sienna. The contact stated the vehicle was parked and when the rear liftgate exterior door handle was engaged the automatic door abruptly closed on the hand of a passenger, causing minor injuries. The vehicle was taken to an authorized dealer where the automatic door was reprogrammed. The manufacturer was not made aware of the failure. The failure was approximately 98,000.

Struts will not properly hold up the liftgate causing head injury by banging on the side of forehead of the person lifting the liftgate.

Toyoto Sienna 2004, rear liftgate struts are giving our again. We have had this auto since the factory sent it to the dealership. Once replacing the struts due to recall. Now whenever you lift the gate via manually pressing the button on the back of the van, the lift gate only opens halfway. This leaves the operator with the only option of pressing further up on the lift gate. I expect that this issue will now get worse and not stay open at all.

The contact owns a 2004 Toyota Sienna. The contact stated when he opening the rear door hatch manually, the door would abruptly swing upward. The door has struck the contact under the chin as well as other passengers in the chest area. The dealer replaced the rear hatch struts but to no avail. The dealer advised that the failure was normal. The failure and current mileages were approximately 54,000.

At approximately 1500 on 16 Mar 2010, I used the remote to open the power liftgate on my 2007 Toyota Sienna xle minivan. While loading a children's table, the liftgate started to close on its own. I tried to prevent the gate from closing as my two year old son was in the path of closure. I had to hold the gate open as much as I could and grab him and pull him down and away to prevent the door from shutting and possibly injuring him. In the process, I strained my back. The safety function of the power liftgate seemed to have stopped functioning as well. Since the initial failure earlier today, the problem with the liftgate occurs whenever the power function is used to open the door. The liftgate opens and continues until the liftgate reaches its maximum opening then closes itself automatically. When the power function is disabled, the liftgate fails to remain. Open. I have not done any maintenance or replaced any parts nor have I contacted the Toyota dealer service department in regard to this problem. I have read online that this problem is a common occurrence on Toyota Sienna minivans with multiple reports of injuries occurring.

Contact owns a 2004 Toyota Sienna le with manual liftgate. The liftgate used to work properly - suddenly on a cold winter day it stops working anymore, contact can hear a hiss and the door falls down. Contact can see visible oil leak around the gas strut. After that, it's heavy to open the door.

The contact owns a 2006 Toyota Sienna. The contact stated that the gas struts were losing power and the rear liftgate would not only lift 1/4 to the its highest position. Recall 08v244000 was related to the failure in September 2008 and it was repaired according to the dealer; however, she noticed the failure in October 2009. A second dealer confirmed that the recall remedy was performed in 2008, she had to repair the vehicle at her expense. The manufacturer offered no assistance. The vehicle had not been repaired to-date. The current mileage was 89,903. The failure mileage was approximately 78,000.

The contact owns a 2005 Toyota Sienna. The contact stated that the power motor unexpectedly engaged, which forced the power lift gate to the fully closed position. A serious injury could occur if someone was struck by the lift gate when it fell down or closed. The vehicle was taken to a dealer and a technician concluded that his VIN was excluded from recall # 084244000, structure; body; hatchback/liftgate. Since he was ineligible for a free remedy, the vehicle was not repaired. The VIN was not available. The failure and current mileages were 87,000.

On 2005 Toyota Sienna there was a recall on power liftgate struts. Why only power liftgate,why not on manual liftgate,is it not the same struts? I am having a same problem with my liftgate,which is manuall liftgate. I called Toyota on 03/30/2010 to tell them about my problem,but they said it is on power liftgate only. . . . . . . . . . . I bought my 2005 Sienna brand new. My liftgate is having the same problem as power lift gates. . . . . . .

My 2005 Toyota Sienna's rear door liftgate strut was failed and it's not open the rear gate fully and door close unexpectedly. This cause some minor injuries for my family members including my 3yrs old son I went to dealer to report this problem but the dealer has no idea about any recall or TSB information for this. The dealer just suggested me over $500 to replace the strut.