Strut Failure Problems of Toyota Tundra

The contact owns a 2002 Toyota Tundra. While driving at an undisclosed speed, there was a loud noise coming from the rear of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the driver's side rear shock tower was rusted and fractured, which caused the strut housing to fail. Boch Toyota (277 providence hwy, norwood, MA 02062, (781) 769-8100) was contacted to purchase the shock support. The contact was informed that the shock support was part of the subframe and could not be purchased separately. In April of 2012, the vehicle was repaired per NHTSA campaign number: 09v444000 (structure); however, the remedy failed to repair the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 133,000.

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On December 3, 2011 I was driving with my family on a paved local road and the front driver's side of the truck just dropped several inches after a loud snap sound. Initially I thought the front wheel had come of the truck somehow because it was a fairly violent drop. I pulled over and inspected the the wheel, everything looked to be in tact. Next I got on the ground and noticed right away that the front strut had snapped in half. I considered this to be a major safety problem, so I contacted my local Toyota dealership and let them know what happened. The response I got was. . . "how many miles are on your Tundra"? I replied 46,500. The next response was very disappointing - with no other inquiry into the situation, the technician said, "well, you are outside of the 3yr / 36,000 mile warranty on the struts so you can have the truck towed to our shop and we can replace it for you". I'm thinking wow!!! that's the response after I just tell a Toyota service technician that a factory part just randomly failed and could have been a serious safety issue. Next I contacted the national hotline for Toyota customer care. They said the problem would be documented and thanked me for calling in with my concern. This is my 3rd Tundra and I've never had an issue like this before. All in all, I am very disappointed that a major component like a strut failed under normal driving conditions. Even more disappointing is the reaction I received from both my local dealer and the national customer hotline. I can't imagine what a nightmare this could have been if I was on the interstate when the strut failed? I recommend every gen 2 Tundra owner take a look and make sure you don't see any kind of stress cracks, or anything that looks odd with your front struts. For the record - I don't offroad or drive my truck hard. . . . And all maintenance is up to date and documented!.

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