Engine Noise Problems of Volkswagen CC

I was driving my vehicle uphill when I heard a strange noise come from under the hood. I managed to pull into the driveway and park and didn't think much about it. A few hours later when I tried to start the car, it would not turn on. The engine would crank very loudly but would never turn over. I assumed it might be the oil so I changed it, filled it with gas since it was a bit on the low side, and finally had a neighbor charge the battery with theirs in case it might be the battery. From fear that I might further damage the engine I waited a while before trying again. When I did nothing had changed. I had no choice but to call a mechanic and after him having not a clue what might be the problem I resorted to having the car towed back to the dealership 2 hours away in santa monica, CA. One day later, I received a call from the vw dealership informing me that my timing chain had unexpectedly broken and further damaged a few valves/pistons/etc. When I asked how it might've happened they did not have an answer for me but instead told me it would cost me upwards of $5,000 to even begin reparations. After a bit of my own research online I discovered that timing chains should usually last the life of the car and never break that soon. I also read that vw has been somewhat known to have faulty timing chains and that my best bet was to file some sort of complaint. I was never informed of having to get the timing chain checked nor was I was that such an incident could occur. As a way of hopefully not having to spend nearly what the car is worth for a damage not incurred by myself I am filing this complaint.

See all problems of the 2012 Volkswagen CC 🔎.