Electrical Infotainment Video (touch)screen/monitor/unit Problems of Cadillac SRX

The contact owns a 2015 Cadillac Srx. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the infotainment screen was inoperable. The vehicle was taken to an independent mechanic, who diagnosed that the front catalytic converter needed to be replaced. The independent mechanic replaced the front catalytic converter. The vehicle was then taken to the dealer, where the infotainment screen was replaced. The contact stated that the independent mechanic had previously replaced the rear catalytic converter. The manufacturer was not made aware of the failure. The failure mileage was 49,089.

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The contact owns a 2014 Cadillac Srx. The contact stated the center information screen was cracked. The contact was unable to see the system status. There were no warning lights illuminated. Additionally, the contact stated that the failure had gotten worse. The vehicle was taken to the local dealer where it was diagnosed that the screen needed to be replaced. The vehicle was not repaired. The contact mentioned TSB: pic6055c (electrical: radio/tape deck/cd). The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 70,000.

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