Electrical System Problems of Chrysler Pacifica - part 1

The vehicle has suffered multiple severe safety hazards involving the power sliding doors and the primary dashboard infotainment screen. 1. Power sliding doors (body defect): both the left (driver) and right (passenger) power sliding doors have experienced a critical structural hardware failure of the center roller hinge assemblies. The passenger-side center roller wheels completely shattered during operation, causing the entire heavy sliding door to catastrophically detach and fall completely off the vehicle frame. The driver's side door center roller is now showing identical cracking plastic, binding, and imminent failure. This presents an extreme risk of severe crush injuries or trapping passengers. 2. Uconnect touch screen (electrical & visibility defect): the factory 8. 4-inch uconnect infotainment touch screen has suffered an internal hardware failure that causes the screen to flash and strobe violently and continuously, even during system reboots. This flashing creates an intense driver distraction and cabin blinding hazard during night driving, severely compromising road visibility. Furthermore, the failure completely disables the backup safety camera and the ability to operate vehicle defrost and climate safety controls.

See all problems of the 2017 Chrysler Pacifica 🔎.

Vehicle has had ongoing electrical and transmission issues. Was purchased in 2024 w/6k miles, under warranty. Now on 10th service at 47k miles, including two shifter replacements, a full transmission replacement, and three battery (main and aux) replacements. On the most recent service, team could not diagnose the cause of the battery drain, but noted "battery so overcharged it was on the verge of exploding". It is important to note that this battery was installed as of March of 2026. The vehicle clearly has a parasitic draw or a failing alternator/voltage regulator that is frying the shifter electronics. If this vehicle suffers a thermal event or complete powertrain failure on the highway after I was sent away with an unresolved shifting issue, the paper trail shows a clear failure to repair a pre-existing safety hazard reported under warranty. ".

See all problems of the 2024 Chrysler Pacifica 🔎.

I was driving at highway speeds when the vehicle issued a warning to immediately stop before vehicle shuts down in 2 minutes. This presented a very dangerous situation trying to get off of highway surrounded in traffic quickly, and being stuck on a highway shoulder with trucks passing us at 70mph. An emergency roadside technician checked the engine light code to be poa43. Chrysler will not fix the car however because they state that the code didn’t come from their dealership technician.

See all problems of the 2025 Chrysler Pacifica 🔎.

While driving and accelerating in the walmart parking lot, the van immediately locked up, slammed myself and my kids forward, and was locked where it would not engage any gear other than park.

Made a right hand turn onto residential street and van immediately parked itself mid turn which would have resulted in accident had someone been behind me. Vehicle was able to restart and reach destination but now p1b14 code is thrown. This is unacceptable for a car to shift into park while in motion. Code is related to known earlier issue with van that was supposedly repaired. 2 weeks ago while inching into a parking spot the van seemed to have lost power for a split second but resumed as I finished parking. I feel very unsafe in vehicle.

The vehicle was left in parking on a Saturday afternoon in costco. When we came back and we put everything in the trunk, the vehicle turn on automatically, not by remote start, on its own. When we saw the dashboard it said: "put on in parking to prevent rolling", but the vehicle didn't take any gears and it was not able to be turn off. We try to turn it off several times but it came back on, on its own with the same message: "put on in parking to prevent rolling", after towing we dropped in the dealer and the dealer couldn't find anything not even a computer code. This could have happened on a semaphore waiting for a light and maybe the car would have rolled on its own? that's something that it is concerning.

See all problems of the 2022 Chrysler Pacifica 🔎.

While driving, the vehicle suffered a sudden, severe, and un-commanded complete loss of propulsion and motive power on a live roadway, posing an immediate crash hazard. * sequential fault chain: 1. An audible, physical "pop" was heard emanating from beneath the engine bay/high-voltage system compartment. 2. Immediate loss of acceleration and propulsion. 3. Simultaneous illumination of the check engine light, a "service charging system" warning message, and a "turtle" (absolute critical limp-mode) dashboard icon. 4. Electrical failure cascading to the interior control panel and displays, which flickered and went entirely dark while the vehicle was still rolling. 5. Abrupt, un-commanded physical engagement of the electronic parking brake (epb) as the vehicle slowed down, locking the rear wheels on a live road. 6. Total electrical blackout, rendering the hazard lights completely inoperable and leaving a dead vehicle entirely un-illuminated in active traffic.

The vehicle experienced a concurrent failure of the high-voltage traction battery pack and the high-voltage battery coolant heater (diagnostic trouble code p0e15). The electric battery coolant heater is a critical component of the high-voltage battery thermal management loop and vehicle cabin heating/defrosting system. When this heater fails, the high-voltage battery cannot regulate cell temperatures in colder ambient conditions, which disables electric propulsion mode, triggers powertrain limp-mode/reduced propulsion warnings, and leaves the vehicle unable to clear or defrost the windshield in freezing temperatures. A sudden loss of propulsion power in traffic or loss of windshield visibility during cold weather presents severe safety hazards. The manufacturer approved the traction battery pack under warranty but denied statutory coverage for the concurrently failed high-voltage coolant heater, leaving the vehicle disassembled and inoperable.

I am reporting repeated electrical failures affecting my 2019 Chrysler Pacifica touring, including recurring auxiliary battery failures, stop/start warnings, dashboard malfunctions and electronic shifter faults. Despite multiple dealership repairs, the problem continues. August 22, 2023: auxiliary stop/start battery replaced under mopar warranty at jim shorkey Chrysler, as documented in subsequent service records. August 26–28, 2024: following another stop/start warning, ferman Chrysler tested both batteries and found both failed load testing. The main battery was replaced and auxiliary battery warranty work was documented. September 8–9, 2025: stop/start warning followed by electronic shifter malfunction. Ferman Chrysler confirmed the auxiliary battery had failed and replaced it under warranty. July 7, 2026: jim shorkey Chrysler documented previous starting problems and reported battery health at 78%. October 13, 2026: on starting the vehicle, the instrument cluster flickered repeatedly, and multiple warning lights appeared. A service shifter warning followed, and the rotary gear selector indicator lights stopped illuminating. Gear selection remained functional, and the lights subsequently returned. Diagnostic codes included p00fd (battery b state of charge), u145d-00 and u0402-00 (transmission control communication), u0432, u0418, c006a-54 and c2222-68, indicating faults involving multiple electronic systems. My concern is that repeated battery failures may be symptoms of an unresolved electrical defect affecting the electronic shifter, instrument cluster and communications between safety-critical control modules. This raises concerns about potential loss of gear selection or reliable vehicle information. The September 2025 dealership records document a similar combination of stop/start and shifter faults, demonstrating that this is a recurring problem. I request that NHTSA investigate this potential safety defect. I have retained dealership invoices.

See all problems of the 2019 Chrysler Pacifica 🔎.

An electric power steering system (eps) code came up on the dash and then it locked up the steering going down the road with my wife and children in the car on 10-13-2026. Bought the car from a dealer on 10-12-2026. Replaced main and auxiliary batteries on behalf of dealerships expense on 10-14-2026. 10-16-2026 the code came back up and locked the steering up again going down the highway with my wife and children in the car. The dealer is taking action as we speak, we will see what they do.

See all problems of the 2018 Chrysler Pacifica 🔎.

What component or system failed or malfunctioned, and is it available for inspection upon request? intermittent loss of eps assist during gradual turns, especially when the steering wheel is near the 11 o’clock or 1 o’clock position. How was your safety or the safety of others put at risk? not being able to control the steering wheel puts my safety and others at risk. No, the problem has not been reproduced or confirmed by a dealer or independent service center. No, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. No, there weren't any warning lamps, messages or other symptoms of the problem prior to the failure, and it occurs when the steering wheel is at 11 or 1 o'clock at speed.

This occurred on [xxx]. I was driving with two passengers heading west bound on [xxx] in ohio and starting to go off an exit ramp. The passenger side power window went down without anyone pressing a button. I pulled up on the driver-controlled passenger window switch to correct the window, and it went up. But, either immediately upon going up or shortly after (I don't remember), the van experienced a series of electrical faults. The cel came on, I start hearing warning chimes, the infotainment screen rebooted. I heard a clicking noise from under the hood, which I later learned was the parking pawl trying to engage. Dash screen said something about "speed too high to shift to park. " momentarily the wheel jerked hard - I think I lost power steering (if the car fully shut off I think that's what happened). I gained control and directed the car to the side of the road. I don't know what state the car was in at this point - either fully off or electrically on but no engine power. In any case, I shifted to park, pressed the on/off button and the car fully shut down. After a couple of minutes I attempted to start the car again, and it started right up with no issues. The cel was lit, but the car drove fine. When I got to my destination about 20 miles away, I checked the battery terminals. I found that the negative terminal could be turned about a quarter turn if I used some force, but it was not what I would consider 'loose'. I still tightened the connection as much as I could, to the point that the connection was now immovable. The cel cleared after a few cycles of turning the car on and off. A scan later showed that code p1b14 was stored. I called multiple Chrysler dealerships and each told me that they could not diagnose the problem unless it was actively acting up. The car has not malfunctioned since the incident four days ago. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Over the past couple of years the auto start-stop system has progressively gotten worse with erratic issues. I've been to the dealership, and have replaced the main and aux batteries multiple times to reset the system and fix the problem. New batteries do not fix the problem. The vehicle's electrical system has turned off the engine and stalled multiple times in the middle of intersections. The vehicle has shut down twice while attempting left turns across lanes of oncoming traffic and three times pulling from a side street onto a major road. This has started to happen everyday and is posing a safety issue for my two young children, family, and other motorists. This electrical issue is a well known problem of this model and multiple calls to the manufacturer and the dealership leaves me in the middle where neither want to provide a path for assistance as the dealership explains my issue as a manufacturer problem. In the past 3 weeks the electrical issue has impacted the vehicles ability to consistently start, sometimes the engine won't turn over and I have to jump the vehicle on an increasing basis. The start-stop system has created further electrical problems where the start-stop dash signal is on constantly, the dashboard lights up sporadically, and today the vehicle would not unlock by using the key fobs and with no physical key I am not able to access the vehicle.

See all problems of the 2020 Chrysler Pacifica 🔎.

Steering wheel sticks when slightly turning either direction and when you apply force to unstick over corrects making it very dangerous and a safety issue especially on highways. Researching shows this is pretty common in this year and model.

Our van will not charge when plugged in and a message on the dashboard says "service charging system". Also, the car will not go into reverse when turned on and the gear is showing in "r", reverse. It will not let me back up out of our garage.

See all problems of the 2021 Chrysler Pacifica 🔎.

Rear seat warning which I couldn't resolve. Then engine shut down unable to restart in left lane in construction area with concrete walls on both sides of highway with traffic traveling at 75 mph. Instructions to put in park to start. Rolled slowly into emergency pull off area. Unable to restart. Engine protection countdown for 30 seconds. Still unable to start. Display screens working. Music and apps working. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The manufacturer marked the recall complete via an automated over-the-air (ota) update without physical inspection. The rearview camera failed to display. The dealership replaced the display, which failed to remedy the defect, and during service, the radio module failed completely. Both dealer and manufacturer are demanding out-of-pocket payment to restore federally mandated fmvss 111 camera compliance.

My van has been reliable for 5 years until recall 73b was performed. Ever since it's install I have had 7 repair attempts and 250+ days out of service. Each repair attempt is preceesed by check engine lights, service hybrid system, check electronic throttle control, red wrench, blind spot temporarily unavailable, (occasionally) service airbag, service shifter, and stability control lights. Chrysler has been unable to fix this issue. They have replaced the abs module, 12v battery, can bus's, wiring, battery coolant heater, eflite motors and reducers, 400v battery, and the under hood wiring harness. Engineering has been involved, star cases opened, and technicians flown in to address these issues. The dtc code scans reveal many communication codes, both active and permanent. The last scan had 23 active codes. No one can tell me if this van is safe to drive, I don't think it is. I have had no drive events, and lost power steering momentarily at highway speeds. The latest incident had the messages start appearing at 45 mph. This can is unfit to be on the road, and stellantis does not seem to be able to fix it.

Steering sticks during a gradual turn. It will catch up but then causes over correction. This has happened multiple times and based on my research, this is a model-wide problem. See campaign pe25009 for more details.

Vehicle is a 2021 plug-in hybrid minivan within the population of an open safety recall for internal high-voltage battery failure that can result in fire, including while parked and not charging. The recall remedy, performed at a dealer, consisted of a battery control module software update intended to detect the defect, plus battery pack inspection and replacement if flagged. Approximately six weeks after the recall remedy was performed, the malfunction indicator lamp illuminated. Scan of the hybrid battery controller returned two stored codes: p1d43 (internal control module shut-off test monitoring time error) and u029a (lost communication with hybrid battery pack sensor module). U029a indicates the battery controller cannot communicate with the module that monitors individual cell voltages and temperatures. The engine and transmission controllers returned no codes. There were no drivability symptoms at any point. The pack charged fully and delivered normal electric range before and after the codes appeared. The dealer diagnosed the condition and the manufacturer approved a high-voltage battery pack replacement. Approximately 24 hours later the manufacturer rescinded that approval and instructed the dealer to clear the codes and return the vehicle to service to see whether the codes reappear. The dealer stated it had not seen an approved claim reversed in this manner. The dealer reports being unable to reproduce the codes after clearing; the duration and conditions of that retest have not been provided. I have requested the engineering findings and the basis for the reversal in writing and was told they are proprietary. The manufacturer has not provided the retest parameters. My concern is that the vehicle is being returned to service with a documented fault in the high-voltage battery monitoring system, on a platform subject to an open fire-risk recall, without the basis for that decision being disclosed.

2023 Chrysler Pacifica, approximately 39,000 miles. Multiple safety-related electrical and restraint-system issues remain unresolved. Open recall 06d (NHTSA 26v189, side curtain airbags) has not been completed. The vehicle was at the dealership from September 17 to October 10, 2026. No confirmed part order for the recall was placed during that time. The recall was only discussed after I raised it. Dealer stated the parts are on back order. The recall addresses curtain airbags that may not retain sufficient pressure during deployment, increasing the risk of partial or complete ejection and injury in certain crashes. The service airbag light remained illuminated. The vehicle was released twice (September 23 and October 10) with the light still on. An illuminated airbag light indicates the supplemental restraint system may not function as designed in a crash. The vehicle also developed a no-shut-off condition in which it would remain running after the ignition was turned off. This occurred on September 26 (video available) after a dealer replaced the can bus connector on September 23. A vehicle that will not shut off creates a risk of unattended operation, carbon monoxide exposure, and fire. The vehicle was sent home twice with the airbag light on, the open 06d recall unaddressed, and the no-shut-off fault recurring. Video of the September 26 no-shut-off is available.

See all problems of the 2023 Chrysler Pacifica 🔎.

Put the car in park car instantly cut off didn't come on. It was having electronic issues said service abs system, service steering control and I had to get it towed. Had the whole car diagnosed brought a new battery the another was fried due to corrosion. (the issue was the wiring harness) one month later put the car in park car did not come back on stated abs system and steering control needed to be serviced once again battery fried. Towed again once again got a new battery. Had a diagnostics. And it was the was wiring harness again. 3rd time in a year when the car shuts down, it’s impossible to use anything in the car. If the windows were rolled down, you can’t roll the windows up. If the door was left open, you can’t close the door. You can’t even shift the car to neutral even with the manual function, you can’t shift the car to neutral. Everything is locked.

Car completely powered off , abs replaced, transmission shifter , replaced batteries once and now the aux battery again, car not even 3 years old. Safety issue when vehicle is just dying while in motion.

Vehicle ac was blowing warm but car was operating normally with no obvious issues. After approximately three hours of driving car abruptly lost power and lit a warning light and shut off. The dealership was able to diagnose the ac failure, and now I understand that the ac is integrated into the battery system and inoperable ac failure constitutes a critical component failure leading to rapid overheating. No warning or reasonable means to anticipate this failure was supplied prior to incident. Additionally, the car is ~2yrs old and should not be experiencing critical component failures related to safety.

I am reporting a critical manufacturer-imposed restriction that prevents the completion of a life-saving safety campaign, recall 52d (NHTSA 24v362), which carries a strict "park outside and do not charge" advisory. My vehicle has an active fault code p0e15 (electric coolant heater control performance), which is a well-known, widespread factory defect in Chrysler Pacifica hybrids. When I took the vehicle to an authorized stellantis/Chrysler dealership to perform the urgent 52d safety flash, the dealer officially refused to perform the recall. They stated that the manufacturer's diagnostic software (witech) completely blocks the 52d software update from being uploaded if the p0e15 fault is present. I contacted fca us customer care (case number: 97720299), and they officially replied that they will not issue a corporate override for their diagnostic software. They are conditioning the execution of a critical fire-safety recall on me privately paying for the repair of a separate known manufacturer defect (p0e15 heater), due to the vehicle's export status. This is a severe threat to public safety and an unacceptable corporate practice. A manufacturer should not be allowed to design diagnostic tools that block critical, life-saving safety recalls due to other unrelated factory defects, effectively forcing owners to drive potential fire hazards unless they pay for commercial repairs. I request NHTSA to investigate fca us's refusal to deploy safety updates on vehicles with active p0e15 codes.

While driving my vehicle at approximately 75 mph on the interstate the steering wheel froze/stuck while executing a long sweeping curve. The steering wheel would not turn and my wife whom was drivng was applying excessive pressure to the steering wheel to keep the vehile from running off the shoulder of the road almost lost control of the van when the steeringwheel broke loose and over corrected and the van made a sudden, sharp turn. This occured during an essentual 2 hor drive to a medical appointment. This vehicle matches the exact failure criteria currenly under active investigation by the NHTSA under pe25009 for steering binding. The manufacturer (Chrysler) refuses to honor or repair this known defect under warranty creating a sever and immediate hazaard for families operating these vans at highway speeds.

Safety complaint regarding a severe can bus communication failure in the 2017 Chrysler Pacifica (gas model, base trim, no engine stop-start) resulting in a sudden loss of transmission control while driving. The defect manifests as an intermittent loss of communication between the electronic shifter module (esm) and the transmission control module (tcm). Without warning, the rotary shifter (prndl) indicator lights go dark and a "service shifter" message appears. This triggers a cascade of safety system failures, disabling electronic stability control, forward collision warning, and blind spot alerts. Most critically, the loss of network data causes the vehicle to enter "limp mode," locking the transmission in its current gear and refusing to upshift or downshift, creating a severe crash hazard in active traffic. The root cause is a physical hardware defect in the can-c star connector junction block (part no. 68321746aa) located behind the passenger-side glovebox. The pin receptacles inside this distribution block degrade and lose tension, allowing data wires to vibrate loose. Striking the passenger-side dashboard physically reseats the pins, instantly restoring network communication, shifter lights, and transmission function. Dealerships are misdiagnosing this defect by following factory diagnostic trees that mandate replacing the functional electronic shifter module (an ineffective $1,400 repair) instead of addressing the faulty star connector. My vehicle has been at the Chrysler dealership since initial diagnosis with no resolution, as the dealer refuses to repair the known wiring defect without first replacing the functional shifter. The sudden loss of transmission control and active safety systems due to this faulty communication block is an extreme safety hazard. Chrysler must issue a mandatory recall to replace these degraded star connectors.

My vehicle has open safety recall 66b. My radio, navigation, and touchscreen worked normally until a recent dealership service that included a 12-volt battery replacement and high-voltage battery recall service. Immediately after I picked up the vehicle, the touchscreen developed a “ghost-touch” issue and began operating by itself. The dealership stated in writing that recall 66b may address the issue, but that they have previously experienced radios locking up and becoming unusable while performing the recall software update. They stated that this was the reason they intentionally did not perform recall 66b during my initial service visit. I asked the dealership to confirm with stellantis or management who would be responsible if the radio became unusable while performing the safety recall. The dealership later told me that they had spoken with their manager and confirmed that if the recall caused the radio to lock up, replacement would be my financial responsibility because the vehicle is out of warranty. I am not declining recall 66b. I want the safety recall completed. However, I do not believe I should be required to assume the financial risk of the radio becoming unusable as a result of the recall procedure itself. I am asking NHTSA to review this situation and the dealership’s handling of safety recall 66b.

The vehicle experiences a complete loss of motive power due to the high voltage battery pack reaching a temperature of 131 degrees f. The defect first surfaced on March 7th, 2022. The vehicle shut down on multiple occasions while driving, and the original owner had the vehicle bought back by fca us. The vehicle was sold to me in 2023, and it has shut down on numerous occasions for me as well, some of which were while driving. In total, between both owners, there have been 11 failed repair attempts, involving replacement of the high voltage battery pack, the chiller, the inter-loop heat exchanger, the battery cooling pump, and multiple replacements of the high temp 3-way cabin valve. I eventually traced the apparent cause to the high temp 3-way cabin valve routing engine coolant through the inter-loop heat exchanger at all times, causing the high voltage battery pack to overheat. If the vehicle is left sitting with the engine idling, the vehicle will shut down after less than two from cold. I installed a hose to bypass the heat exchanger in order to address the problem. The repair successfully kept the battery coolant temperature from rising, however, the vehicle still overheats and shuts down. I believe that this model of suffers from multiple design defects in the cooling system making it far more likely than other vehicles to experience a complete loss of motive power.

Rear trunk gets disabled after 10 minutes and will not open/close by remote or electrical rear switch causing a child or van camping issue. It has to forced physically by pulling it down and can't be done by short people. While van camping and adult or child cant open the trunk.

The steering wheel of my 2018 Chrysler Pacifica sticks when I turn to the left (around 10-11 o'clock) and to the right (around 1-2 o'clock). Going about 40 miles per hour I can take my hands off the wheel and the steering will continue to stay locked in that position until I push it out of that locked position. I still own this vehicle as it is our family vehicle. If you are a driver that allows the steering wheel to turn itself back straight and not realize that it sticks, this could cause an accident. Even forcefully turning back causes an over correction and it is getting worse. Have not gotten it inspected yet. This issue just started within the last 2 weeks, August/September 2026. There are no warning lights. Main battery has no corrosion. Vehicle has 96,966 miles on it. Seems related to -- NHTSA campaign number: pe25009.

I originally took my car to reedman toll in 2021 due to frequent issues with the batteries needing to be replaced and the car not starting. At the time I was told it was related to a recall, and they fixed it. However, over the last year I have continued to have various problems with the car. The batteries were replaced numerous times. The check engine light and stop start unavailable light going on randomly. The car also started having electrical issues like the radio would just turn off on its own, or the automatic car doors would not open. The car also started feeling jumpy and shaky upon starting, and when the car is off there is a thumping noise. This thumping noise is still heard when the car has been off and parked for hours. The car will be off and I will get in it and hear the thumping before the car starts. Over the summer the problems became more frequent, and on August 31st it would not start, and I had to have it towed to reedman. Reedman said my started was bad and also the fuse box shorted. They had my car for 10 days, and during this time I paid $500 out of pocket for a rental. I paid $2000 to reedman for these repairs. I got the car back, and immediately (same day) experienced the exact same problems, and then my car would not start again. When I did get it started I kept getting warnings that the engine might overheat. I got it back to reedman and they then said it was a bad alternator and some wires were bad as well. They had my car for 2 months. I picked it up 9/30/26 and within less than 6 hours the check engine light and start stop unavailable light came on. The car started feeling jumpy again upon starting, and the thumping noise returned. This car was purchased brand new in 2018 and only has about 51,000 miles on it. I do not understand why this is all happening to a car that has such low mileage. My 2014 Nissan has never had a single problem.

On xxx, my 2017 Chrysler Pacifica suffered a catastrophic malfunction on [xxx], only 3. 4 miles after I picked it up from mall of georgia Chrysler. The dealership had kept it for over two weeks to diagnose an intermittent “service shifter” warning and communication fault codes. While driving in traffic, the gear indicator unexpectedly cycled among drive, neutral, and park. The vehicle stalled, moved unpredictably, displayed flashing warnings, and sounded chimes. I could no longer reliably control its propulsion or determine whether it would remain in gear. This nearly caused a multi-vehicle collision before the vehicle became disabled and had to be towed. This was not merely a “service shifter” warning. The safety event involved an unexpected neutral condition, loss of reliable propulsion and gear control, stalling, and a simultaneous electrical malfunction. Christian brothers automotive had replaced both batteries and the service shifter module. The warning continued, with stored codes u0103, u1465, u1467, and u11e3. Mall of georgia Chrysler identified the same codes but again replaced the main battery and service shifter module. The vehicle malfunctioned after those repairs, was returned for further diagnosis, and then suffered this roadway failure immediately after its next release. Despite repeated repair attempts, no root cause has been documented. The dealership proposed replacing another transmission-related module and electrical component but could not guarantee the repair. I am concerned that parts are being replaced through trial and error while the safety defect remains unresolved. Chrysler TSB 21-027-17 rev. A addresses transmission shift and drivability concerns in certain 2017 Pacificas, including code u0103. I ask NHTSA to investigate this as a loss-of-propulsion, unintended-neutral, transmission-control, and electrical-communication safety defect—not simply a dashboard warning. The vehicle remains unsafe to operate. Information redacted pursuant to the freedom of information act (foia), 5 u. S.

Vehicle steering wheel regularly gets stuck when doing slight turns to the left. This started at least around February of 2026 if not end of 2025, however didn't know I could file a complaint until now and it is getting worse. Have to increase force of turn to overcome the sticking and has nearly caused accidents with me and my family in the vehicle. It is increasing in it's frequency to be a near (multiple time) each day issue. It has not been inspected. No warning lights or messages occur for this, however I do get at different times a warning light that the battery saver backup can not work at specific times, unrelated to the times I have the eps issue. Upon searching it is the exact issue others desribe " the 2017–2018 Pacifica models have documented complaints and federal investigations regarding an eps defect. The steering gear or motor can stick or catch near certain turns (like 11 or 1 o'clock), requiring extra effort before releasing abruptly. " this.

Addendum to complaint number xxx: the vehicle is now completely undriveable and parked at my residence due to the severe safety hazard of the electric power steering (eps) system locking up completely after 10 minutes of operation. I have contacted Chrysler corporate (case # xxx) and multiple local dealerships, including carolina Chrysler in [xxx]. The manufacturer and its dealer network are actively refusing to diagnose or inspect this documented safety defect unless I pay a $206 diagnostic fee upfront. I am on a strict zero-dollar budget and cannot afford this fee. The manufacturer is using a corporate loophole to block the inspection of a life-threatening, premature component failure on a 2022 vehicle. This file serves as notice that a safety inspection is being denied by stellantis/Chrysler over an upfront diagnostic fee. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).