Electrical System Problems of Chrysler Pacifica - part 2

My 2020 Chrysler Pacifica plug-in hybrid (VIN [xxx]) is covered by safety recall NHTSA 26v-362 / fca 52d (shown as "recall incomplete" on NHTSA's VIN lookup as of October 17, 2026), high-voltage battery fire risk. Fca advises owners not to charge the vehicle and to park it outside, away from structures, until it is repaired. Fca's dealer notice states the remedy for 2020-2021 model-year vehicles became available June 12, 2026. Shortly before drop-off, the vehicle's electronics began failing intermittently; no battery warning messages appeared and there was no fire. I purchased the vehicle from clay cooley cjd ram (irving, TX) on November 27, 2020. I presented it to meador Chrysler Dodge Jeep ram, fort worth, TX on August 18, 2026 (repair order [xxx]) for this recall. As of [xxx], 65 days later, the recall repair has not been completed and the vehicle has not been returned. The dealer has provided no status updates. The dealer provided a loaner that is far below the Pacifica in quality, with much worse fuel economy. Under 49 u. S. C. 30120(c), failure to repair within 60 days after presentation is prima facie evidence of failure to repair within a reasonable time. I request that NHTSA look into fca's remedy timeliness and parts availability for this campaign, including replacement battery packs, which fca's remedy instructions say are ordered through its star center only after approval, and whether fca has met its remedy obligations for this vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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The contact owned a 2017 Chrysler Pacifica. The contact stated that while the vehicle was parked at the residence and unoccupied for over 24 hours, the contact's son smelled smoke, looked out the bedroom window, and observed flames coming from the tailgate and the rear of the vehicle. The contact's son notified 911, and the fire department responded and extinguished the fire. A police report was not filed. The vehicle was towed to next gear auto sales (easton, PA). The vehicle was destroyed. The vehicle was not insured. The manufacturer was not notified of the failure. The failure mileage was unknown.

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I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “when your vehicle was initially checked in, the following trouble codes were present: 5 bpcm fault codes p1a21-00, p1d43-00, p1c01-00, p1a2a-00, and p1a29-00. We have completed recall y40. ” the repair tech said they expected the engine to lose power again at some point and I would need to have it towed in again to be repaired then. The repairs made so far are only software updates, no hardware has been repaired because the dealer said the errors didn’t recur after they reset the system. I have elevated the issue with the dealer and am awaiting a response. I am concerned based on the error codes and technician information that my vehicle is still at risk of catching fire at any time or experiencing another catastrophic loss of power if the faulty hardware is not replaced.

My vehicle has developed an intermittent and potentially serious safety-related failure. When the engine stop/start system automatically shuts the engine off at a red light or stop sign, the vehicle sometimes fails to restart. At the same time, the electronic gear selector becomes locked, preventing me from selecting neutral or moving the vehicle out of the roadway. The vehicle is therefore effectively immobilized in traffic. The only recovery method I have found is to disconnect both the main and auxiliary batteries for approximately 10 minutes, reconnect them, and then restart the vehicle. The check-engine light also comes on when the failure occurs. Both the main and auxiliary batteries have already been replaced on August 3rd, 2026, so this is not simply a matter of replacing an old battery. I brought the vehicle to the dealer on August 14, 2026 for inspection. Because I had previously been forced to disconnect the batteries to recover the vehicle, no diagnostic trouble codes were available when the dealer performed its inspection. I understand why this makes diagnosis more difficult, but the absence of codes after the system has been reset does not eliminate the underlying intermittent failure. I am particularly concerned because Chrysler has issued service information addressing closely related problems on the 2018 Pacifica, including s2008000075, concerning no-start, stop/start inoperative and service shifter conditions, and pcm bulletin 18-001-19, which addresses 2018 Pacifica conditions involving engine restart performance, battery state-of-charge performance, improper powerdown, ecu performance, and tcm/shifter communication faults. My vehicle also previously received the y65 engine stop/start campaign in 2021. Now in persistent no-start condition remaining in the failed state and can't be reset. The instrument panel powers up, the check-engine light remains illuminated, the vehicle produces a click when the start button is pressed.

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Around 08/2026, fca us llc dealer performed fca safety recall 52d (NHTSA 26v-362) on my 2021 Chrysler Pacifica plug-in hybrid. The recall included a software update to the high-voltage battery pack control module (bpcm). Before the service, the radio and infotainment system worked normally. Right after the recall service, the radio screen on the instrument panel stopped working and the infotainment software began crashing repeatedly. As a result, the radio and audio system can't be used. The dealer confirmed that the problem appeared after the recall repair but has refused to fix it. The vehicle is still unrepaired. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? the radio and infotainment system failed: the center screen on the instrument panel, its operating software, and the audio system. The screen stays blank or unresponsive, and the software crashes or restarts repeatedly. The failure started right after the recall 52d software update. The vehicle hasn't been repaired and can be inspected at any time on request. 2. How was your safety or the safety of others put at risk? because the screen doesn't work, I've lost functions I rely on while driving: radio and audio, including emergency and traffic broadcasts; the screen also crashes and restarts while I'm driving, which is distracting. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? yes. Dealer saw the problem and confirmed it appeared after the recall 52d repair. The dealer has refused to repair it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? the dealer inspected it after the service recall. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no.

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I have been had intermittent loss of power steering during gradual turns and then suddenly it returns. Very dangerous situation!!.

As I pulled up to stop, in electric mode, at a stop light, the display screen pulled up a message to pull over safely because the engine would stop soon, within about 10 seconds the screen showed the engine stopped. I was still at the light. I tried restarting the vehicle, moving the shifter from drive to park and back, pressing the park button several times with no success. With cars honking behind me, I got out of the car, told them my car had died and asked them to drive around me. I got back in the car, repeated the actions a few times and the car started in electric mode. I drove home (about 5 miles) without incident. Check engine light was on. I pulled 2 codes u0412 and u029a. I have had the u0412 code a few times before with only the check engine light coming on. It would go away in a day or two (no check engine light and no code). U029a is new.

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I was driving to the dealership and stopped at a light and the start stop button turned off completely. Brake locked and wouldn’t start back.

Dash warning came on saying safely slown and pull over, car will shut off soon. Didn't have a safe place to pull over and eventually the whole car shut down and all electronics went out no steering, no gear shifting, no way to put in park. I was lucky to be on a somewhat sife road to pull over to side do safely get the car off the road so it would not get rear ended from other cars. The warning to shut down was like 1-2 minutes. Tried turning car back on but no power anywhere. Was able to jump car with portable battery power supply, but when trying to shift the into drive to move to a safe spot, even if just into nurtal and push, all the gears (r, n, d, l) were blinking and when you turned to any position it immediately went back to park. Wait waited 10 minutes, retried and was able to get into drive. There was now a check engine light on and a p! light. Immediately drive to closest dealership (20 miles away) with no issues and they said there were like 120 codes and they couldn't assess them as their electrician was not working and there was no other dealer or shop around to do this. I drove back to my residence and there were no errors and the check engine light and p! light went off. This pull over and stop warning has come on periodically over the past 2onths but the car never stopped. I was always able to pull over, stop the car and restart and the warnings went away and I would not have any issues for more than a week. All batteries (main and aux are both brand new).

My vehicle is currently being recalled for the recall 52d, I have reached out twice in a thirty day span asking about a fix and been told both times there are no parts for this fix. The risk of this recall includes fire, while charging or while parked and off.

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The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 26v362000 (electrical system); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the vehicle remained at the dealer for over 5 weeks, and the battery was disconnected. The manufacturer had not yet provided a battery for the replacement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The vehicle was purchased used on 8/5/26 with no problems or recalls. I was driving home from the dealership on the highway about 1. 5 hours and the vehicle had a warning light come on telling me to pull over safely and the vehicle would shut off. I did so. The vehicle would not restart. I called for a tow truck and was stranded for 2 hours. I had the vehicle towed to my local dealership service center because I was closer to home versus the dealer I bought it from. The vehicle is still under warranty and will get looked at. This is a huge frustrating situation.

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While driving the vehicle, the steering wheel is sticking between the 11 o’clock and 1 o’clock position.

Lots of power going up steep hills. Especially while ac is on. Almost complete loss of power yesterday with vehicle behind me.

The vehicle has experienced three separate incidents involving a sudden, unexpected loss of motive power at speed accompanied by a warning message ("please pull off the road safely, vehicle will shut off soon") and a turtle icon ("red turtle of death") on the instrument cluster. Two of these incidents occurred on major highways at speeds exceeding 60 mph. Incident history: February 2026 (heavy melting snow, boston, MA): vehicle experienced complete loss of propulsion while driving on a city street. Dealership (mcgovern Chrysler Dodge Jeep ram) held the vehicle for nearly a month under diagnostic trouble code p167b ("controlled system shutdown"). Replaced occupant restraint module, which did not resolve the issue. Vehicle eventually resumed operating on its own. Recent incident (heavy rain spray, highway >60 mph): sudden loss of motive power on high-speed road. Instrument panel displayed turtle icon and forced an emergency pull-off. After cycling ignition, drive capability returned. Obd-ii scanner returned code p0000 (generic placeholder concealing proprietary Chrysler hybrid/bpcm/pim isolation fault codes). Two days later (dry conditions, highway >60 mph): third sudden loss of motive power at 60+ mph, forcing an immediate pull-off into traffic shoulder. Check engine light remained on with code p0000. Safety risk & technical context: unexpected loss of motive power at highway speeds creates a critical safety hazard for vehicle occupants and surrounding traffic. These symptoms closely align with high-voltage isolation faults and internal short-circuiting documented in NHTSA recall 23v-010 / pe22-008 (eflite transmission internal connector wiring harness short). The vehicle presents a recurring hazard where moisture or intermittent electrical shorts trigger a high-voltage system shutoff, leaving the driver with limited or no propulsion without warning.

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My 2019 Chrysler Pacifica experienced repeated electrical/network communication failures. The first sign was erratic dashboard behavior and a check-engine light in our resort parking lot. We drove to pep boys, where it was evaluated and we were told it was okay to drive. We then drove to chick-fil-a (. 4 miles from pep boys). While stopped in the drive-thru in drive with my foot on the brake, the vehicle began dinging, the engine revved, and multiple warning lights/messages appeared, including the check-engine light, red electronic throttle control warning, “blind spot alert temporarily unavailable,” “service trans stop safely shut off engine to engage park,” and “stop/start not ready. ” after shutting it off, it would not reliably restart, and when it did, I could not shift it to move. The vehicle returned to pep boys, where dtcs u0001 (can c bus) and u0401 (implausible data received from ecm/pcm) were documented. It then went to a Chrysler dealership in florida. They evaluated it and told us it checked out and was okay to drive. After leaving that dealership, the problem returned while my family and I were traveling at highway speed. The vehicle malfunctioned and began losing acceleration. I exited the highway. When I stopped at a stop sign, the vehicle died. It restarted but again would not shift. Eventually we were able to reach a nearby gas station. The problem continued intermittently as we tried to get home. Because we could not predict when it would happen again, we determined it was unsafe and had it towed. A Chrysler dealership in georgia then documented numerous loss-of-communication codes and performed a pcm software update. The vehicle passed testing and was released, but the problem returned again after we returned to ohio. The vehicle was ultimately towed to a Chrysler dealership in ohio. The communication faults became active during diagnosis, and the dealer replaced both can-c and can-I splice-block connectors. The problem has not recurred since.

I took my 2020 Chrysler Pacifica hybrid (VIN: 2c4rc1n78lr270288) to sames bastrop Chrysler Dodge Jeep ram in cedar creek, texas, to have safety recall 52d performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed the recall software update to the battery pack control module (bpcm) under recall 52d, but their diagnostic scan logged an active high-voltage fault code (dtc p0e15-00 for the battery pack coolant heater) and a stored bypass valve code (dtc p0e7c-00). Despite these active thermal management codes showing up in their system, the technician marked the vehicle as passed and returned it to me. After driving the van home the vehicle completely refused to charge on my very first attempt at home. The dashboard displayed a "service battery" warning message, and the charging system has been completely locked out ever since. This is a serious safety concern because the high-voltage battery recall was issued specifically to prevent battery fires and thermal runaway caused by internal cell defects. Returning a hybrid vehicle with an active thermal management failure during a fire-related recall leaves the battery vulnerable to overheating and disables the charging safety systems. The van was returned to sames bastrop cdjr, where it has sat for over a month. Sames initially stated that stellantis was refusing to cover the battery replacement even though federal law requires safety recall remedies to be completed free of charge regardless of mileage. The charging failure and trouble codes have been confirmed by the dealership under repair order #11s407470. I have also opened an active corporate case directly with the manufacturer under stellantis case #98027073, and sames has provided a temporary rental vehicle through enterprise while this is investigated. The van and all of its original high-voltage components are currently in the service bay at sames bastrop.

This is what I wrote to stellantis. Dear stellantis customer care, my vehicle has now stalled five separate times while I was making a left turn through an intersection. When this happens, the engine shuts off unexpectedly, the vehicle shifts into park and I must attempt to restart it while sitting in the roadway. During the most recent incident, the vehicle would not restart on the first attempt and required a second attempt before it would run again. This creates an extremely dangerous situation. Losing power in the middle of a left turn places me, my passengers and other motorist at risk of a serious accident. The vehicle has approximately 43,000 miles and has been taken to my Chrysler dealership for diagnosis. Unfortunately, I have repeatedly been told that they cannot duplicate the problem and therefore cannot repair it. Despite those visits, the dangerous condition continues to occur. I am requesting that stellantis immediately: • open a formal case regarding the safety issue. • assign a regional field engineer, or star technical specialist to inspect and diagnose my vehicle. • work directly with my dealership to determine the cause of this intermittent stalling condition. • advise me whether the vehicle is safe to drive while this issue remains unresolved. I have been a responsible owner and have sought assistance through the dealership, but I cannot continue driving a vehicle that unexpectedly shuts off in the middle of an intersection. I am asking stellantis to take this matter seriously, and provide a timely resolution before someone is seriously injured. Please contact me as soon as possible regarding the next steps. I would appreciate receiving a case number and the name of the representative assigned to assist with this matter. I intend to file a safety complaint with NHTSA regarding this matter. Thank you for your prompt attention to this urgent safety concern.

My car is a part of NHTSA campaign no. 26v362 / manufacturer recall 52d and on July 30th, 2026 it suffered a fatal transmission error and stopped on the highway. I am unable to drive it and it officially needs its entire transmission rebuilt. My wife was driving back from work and the car shutdown in the middle of the highway and she had to risk her life to get it to an emergency zone. The turtle symbol came on the dash and the dealer confirmed the transmission needs to be rebuilt because of a manufacturer defect.

We own a 2020 Chrysler Pacifica hybrid that had been operating without any significant issues for approximately six years. Recently, the vehicle was subject to a recall involving the charging system, and we brought it to the dealership to have the recall work completed. Nine days after the recall service, the vehicle would not start and displayed a “service charging system” error message. The dealership arranged to have the vehicle towed back for evaluation. They kept the vehicle for approximately a week and a half but ultimately stated that they were unable to identify any problem. We were charged $200 for the diagnostic evaluation, and our insurance covered the cost of the tow. Approximately 10 days after receiving the vehicle back from the dealership, it again failed to start and displayed the same “service charging system” error. Given that we had no significant issues with the vehicle for approximately six years and that this problem began only nine days after the recall work was performed—and has now occurred twice—we are very concerned that the issue may be related to the recall service or that the underlying problem was not identified during the dealership’s initial evaluation.

I brought my vehicle to the dealer for safety recall 52d more than three weeks ago. They will not return the vehicle to me because they say the battery can explode. They have not offered enough money to cover the base model rental car. (I have since rented a slightly better car at my own expense. The allowance would not have covered the cheapest car, though. ) no parts have been ordered. The dealer is not returning phone calls to Chrysler customer care. The dealer claims Chrysler technicians won't return their calls. No timeline for repair has been made. I do not believe they intend to return or repair my vehicle.

This 2021 Chrysler Pacifica hybrid has a severe and recurring history of catastrophic high-voltage hybrid powertrain and transmission failures that cause a sudden loss of motive power while driving, presenting an immediate safety hazard. The vehicle has already required two full automatic transmission (eflite evt) replacements under factory warranty due to internal failures. It has experienced multiple high-voltage component repairs, including software modules for the power inverter. The vehicle is currently experiencing a recurring failure and is displaying active diagnostic trouble code p0a78 (drive motor "a" inverter performance), indicating a critical fault in the high-voltage hybrid propulsion system. Prior to the current failure, the check engine light illuminated, and the vehicle experienced propulsion system degradation. This failure mode risks a sudden shutdown of the hybrid drive system at highway speeds, creating a severe risk of rear-end collisions or being stranded in active traffic. The recurring nature of these transmission and inverter failures indicates a systemic safety defect in the hybrid propulsion system. The issue and the active p0a78 code have been pulled, reproduced, and confirmed by an authorized dealership (diehl automotive of robinson), where the vehicle is currently held and available for inspection. The manufacturer has been notified via an open corporate case (#97399722).

While driving, the vehicle unexpectedly shut off without warning. The engine stalled while the vehicle was in motion, causing an immediate loss of acceleration and power and creating a serious safety hazard in traffic. This vehicle previously received the safety recall u01 repair in January 2018, but the same engine stall condition has returned. The recall remedy does not appear to have permanently corrected the problem.

While driving, the vehicle unexpectedly shut off without warning. The engine stalled while the vehicle was in motion, causing an immediate loss of acceleration and power. This created a serious safety hazard in traffic. The issue is consistent with the condition described in safety recall u01 for 2017 Chrysler Pacifica vehicles involving the powertrain control module (pcm). However, this vehicle's VIN is not included in the recall despite exhibiting the same symptoms.

• July 19 (pm): while driving, the vehicle displayed: ? service hybrid electric system (red wrench) ? check engine light • July 20 (am): all warning lights had cleared. • July 20 (pm): while driving, the following warnings appeared simultaneously: ? service hybrid electric system (red wrench) ? check engine light ? service electronic stability control ? parking brake temporarily unavailable ? fcw unavailable – service required ? lanesense unavailable – service required I needed to find an alternate parking spot since the parking brake was not working. • July all warnings cleared except the check engine light, which has remained illuminated continuously since then. • July upon starting the vehicle, the following warnings returned: ? fcw unavailable – service required ? service hybrid electric vehicle system ? parking brake temporarily unavailable ? service electronic stability control ? service shifter ? check engine light again needed to find an alternate parking spot with parking brake not working. Once again, these warnings disappeared after the next restart, with only the check engine light remaining. Took car to dealership for service. Expected issues had to do with recall work that was completed earlier in the month. They said it was not and that the it was due to loss of can c bus communcation because the star connector failed.

My 2019 Chrysler Pacifica plug-in hybrid unexpectedly rolled after being parked in my residential garage. The van has very low mileage ~60000 miles and is still under battery manufacturer warranty. The vehicle had been operating normally and was parked with p displayed on the instrument cluster. It remained unused for approximately 6 days. When the garage door was opened, the vehicle unexpectedly rolled several feet. I believe the closed garage door may have prevented it from moving earlier. A family member who happened to be present stopped the vehicle before a potentially more serious incident occurred. The vehicle and garage door were damaged. Afterward, the vehicle would not start/enter ready mode. The p indicator flashed, selected gear indicators flashed, and “service transmission” appeared. The vehicle ultimately required towing. An independent diagnostic scan identified multiple faults, including p07b5-00 (park pawl position sensor 1 circuit performance), p1625-00 (park pawl system failure), and p0aa4-00 (hybrid/ev battery negative contactor circuit stuck closed). Stevens creek Chrysler later verified p0aa4-00 as active. Their initial reset/weld-check procedure failed and the dtc returned. The dealer then opened Chrysler star case 102963024. Chrysler technical assistance provided a pin/procedure, after which the reset succeeded and vehicle operation was restored. The vehicle was subsequently road-tested and returned to me. However, neither Chrysler nor its authorized dealership has explained why a vehicle parked with p indicated was able to roll, whether the park-related dtcs were connected to the incident, or whether the condition could recur. I am reporting this because an unexplained rollaway of a parked vehicle presents a serious safety risk. I remain concerned whether the vehicle is safe to park and whether similar incidents may affect other Pacifica hybrid vehicles.

On 7/16/26 vehicle would not start; high-pitched noise heard near engine during no-start diagnosis. Towed to goldy Chrysler Dodge Jeep ram, huntington wv. Per dealer invoice #27136: blown 500-amp main battery fuse found; after jumping past fuse, white smoke from exhaust and no coolant in system, diagnosed as blown head gasket. Repair: both-side head gasket replacement plus fuse assembly. Vehicle in shop 7+ weeks, returned 9/4/26 with new unresolved issue: strong smell of burned electronics and antifreeze in cabin. All failed components available for inspection upon request. Safety risk: head gasket failure/coolant intrusion caused engine hydrolock, a sudden uncommanded loss of engine power that can occur without warning, including while driving in traffic. Burned-electronics smell raises electrical/fire risk; antifreeze odor raises cabin fume exposure and window-fogging visibility concerns. Confirmed by dealer: yes. Goldy diagnosed and documented the fuse failure, coolant loss, and head gasket failure in writing, and performed the repair. Manufacturer/police/insurance inspection: not by police or insurance. Spoke by phone with a Chrysler hq rep 5 times (8/13-9/1/26) who was informed; no confirmed independent physical inspection by manufacturer beyond dealer's own diagnosis. Warning signs: p0304 misfire on cylinder 3 appeared first, progressing to complete no-start with high-pitched noise, prompting the tow-in and hydrolock diagnosis.

2024 Chrysler Pacifica completely shutdown during a left turn. Engine died all electrical stopped functioning. Had to restart the vehicle to move the vehicle. This condition happened twice last week, but has not happened since. Fortunately it was a low speed situation rather than at highway speeds. Highway speed could have been a very serious situation with the potential of being rear-ended from high speed traffic. Vehicle has 27,500 miles on the odometer and was driving normally prior to the shutdowns. Chrysler dealer has been notified of the situation, but an appointment is 7-10 days out. No warning lights or messages were noticed.

The vehicle caught fire earlier morning of 7/9/2026. It was sitting in front of house unoccupied. The alarm went off twice which pressing the key fob shut it off until the third time when the alarm would continue until it died down. I went to my door to check and noticed the car was on fire.

The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact stated that while the vehicle was parked, the parking brake independently enabled and caused the battery to drain. Roadside assistance was contacted. The roadside assistance driver recharged the battery. The vehicle was taken to the dealer, where it was diagnosed with battery failure. The contact was informed that both batteries needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was informed that further diagnostic testing was needed. The vehicle was scheduled for an upcoming diagnostic test. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 700.

We took our 2021 Pacifica hybrid to the dealership for recall 52d. The first charge at home after the recall melted one of the charging "pins" in the car, and on our home level 2 charger. Our dealership now says it's the fault of our charger, and we'll have to pay $2000+ for a repair. Our charger handle is still fine, no damage, only the "pin" is melted. For safety reasons, we can't charge the vehicle, and aren't driving it, as it's still at the dealership.

We purchased 2022 hybrid Chrysler Pacifica from mountain view cdjr in June 2026 and around July 4th the car went into critical red turtle limp mode on the highway slowing from 65 to under 15 mph with all our children in the car. Thankfully my husband was driving and able to get us to the local cdjr who helped inspect the vehicle and discovered contaminated coolant issue and showed us the different colors that shouldn’t be there from a car purchased from a cdjr dealership. The issue was brought to mountain view who initially attempted to charge us over $3,000 for an issue stemming from their own negligence. After agreeing to pay around $600 for new radiator and more back and forth I believed the car would be returned to us well serviced. There was a recall they were supposed to handle and also they had the vehicle during a prescheduled oil change and then failed to perform the oil change. After then vehicle had been returned to us the hybrid capabilities have failed, we cannot charge the vehicle, and gas mileage has continued decline. When brought to service manager, he asked me “well is it still going into limp mode?” as if the car not stalling in the highway was successfully servicing the vehicle. Car went into limp mode several times before mountain view’s service, car has since continued to decline in gas mileage and does not charge at all, and though it has not gone into red turtle or limp mode I feel there are still underlying safety issues as coolant flush was never performed. Mountain view has lied and been very combative.

The contact owns a 2022 Chrysler Pacifica. The contact had received notification of NHTSA campaign number: 26v362000 (electrical system); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the message "battery over heated" was displayed, and the check engine warning light was illuminated. The failure mileage was 61,000.

Recall to not charge my 2022 Chrysler pacific plug in hybrid and there is no fix. Recall states not to charge or park the vehicle in or near any structures. That is unacceptable. They need to find a fix or buy my vehicle back.

The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The failure had occurred with two minor children seated in the rear of the vehicle. The contact stated that the turtle icon was displayed, and the adaptive cruise control was deactivated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was scheduled for diagnostic testing. Additionally, there was an unknown recall with a similar failure to be repaired at the scheduled appointment. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 54,000.