Electrical System Problems of Chrysler Pacifica - part 2

The vehicle caught fire earlier morning of 7/9/2026. It was sitting in front of house unoccupied. The alarm went off twice which pressing the key fob shut it off until the third time when the alarm would continue until it died down. I went to my door to check and noticed the car was on fire.

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The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact stated that while the vehicle was parked, the parking brake independently enabled and caused the battery to drain. Roadside assistance was contacted. The roadside assistance driver recharged the battery. The vehicle was taken to the dealer, where it was diagnosed with battery failure. The contact was informed that both batteries needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was informed that further diagnostic testing was needed. The vehicle was scheduled for an upcoming diagnostic test. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 700.

We took our 2021 Pacifica hybrid to the dealership for recall 52d. The first charge at home after the recall melted one of the charging "pins" in the car, and on our home level 2 charger. Our dealership now says it's the fault of our charger, and we'll have to pay $2000+ for a repair. Our charger handle is still fine, no damage, only the "pin" is melted. For safety reasons, we can't charge the vehicle, and aren't driving it, as it's still at the dealership.

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The contact owns a 2022 Chrysler Pacifica. The contact had received notification of NHTSA campaign number: 26v362000 (electrical system); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the message "battery over heated" was displayed, and the check engine warning light was illuminated. The failure mileage was 61,000.

Recall to not charge my 2022 Chrysler pacific plug in hybrid and there is no fix. Recall states not to charge or park the vehicle in or near any structures. That is unacceptable. They need to find a fix or buy my vehicle back.

The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The failure had occurred with two minor children seated in the rear of the vehicle. The contact stated that the turtle icon was displayed, and the adaptive cruise control was deactivated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was scheduled for diagnostic testing. Additionally, there was an unknown recall with a similar failure to be repaired at the scheduled appointment. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 54,000.

My 2021 Chrysler Pacifica hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The dealer confirmed fault code p1a21?00 and documented that the high?voltage system can lose its loop connection, which results in a no?propulsion condition. They also found the hvil high?voltage connector loose and damaged. The vehicle was in the shop for 18 days for this issue. I picked it up on June 18, 2026, and within 24 hours the same loss?of?propulsion failure happened again. The vehicle is now back at the dealer. The dealer performed recall 52d and updated the bpcm software, but the failure still occurred immediately after pickup. This defect has been reproduced and confirmed by the dealership multiple times and remains unresolved. This is a serious safety hazard because the vehicle loses propulsion without warning and cannot accelerate in traffic.

On June 14, 2026, one day after purchase, while driving through the mojave desert on I-15 in temperatures exceeding 100 degrees fahrenheit, the check engine light illuminated and remained on through southern California. The vehicle required a jump start after being parked in a covered multi-level parking structure for 5 days in long beach California after which the check engine light cleared. On June 19, 2026, six days after purchase, during the return trip the high voltage hybrid traction battery failed completely without warning in active las vegas highway traffic. The vehicle lost all motive power and coasted to the roadside. Three minor passengers were aboard, the youngest age 13. The occupants were stranded in temperatures exceeding 100 degrees for approximately two hours awaiting a tow truck. The vehicle was towed to an authorized Chrysler dealership where the high voltage traction battery was confirmed failed and replaced under warranty. A valley pan oil leak was also discovered and hybrid software update were also performed. An outstanding curtain airbag safety recall had never been remedied prior to the breakdown. The towing company reported they had been towing multiple Pacifica hybrids with similar failures during the same las vegas heat wave, suggesting a systemic issue with the high voltage battery thermal management system in extreme heat. The vehicle had been purchased six days prior with fewer than 1,000 miles of ownership at time of failure.

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The car keeps stating service shifter and jumps a gear. The time on the dashboard goes up an hour every time this occurs. The car was placed in park and the emergency park brake was applied and then popped into drive. This has occurred multiple times with the latest occurrence on today.

The backup camera rarely works anymore. It will show a variety of the following: - a blue screen - a black screen - a still image - it works correctly (rarely happens). The still image is a great cause of concern for safety. It still shows the guiding lines as I am moving the steering wheel, so it almost looks like I am moving in real-time. If the still image is showing nothing behind my vehicle, it could cause me to back over something/someone because camera did not display real-time video. (attached photos show a vehicle behind my car, but when I turn on the camera, there is a still image. The third image shows the guide turning on the still image). Dealer has stated it is a known issue, but there is not a recall. Many reports of this issue can be found in online forums. Vehicle has not been inspected by manufacturer, police, or insurance. There were no warning lamps or other symptoms prior to the failure. Issue has been intermittent for about a month.

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While driving at highway speed, my 2017 Chrysler Pacifica phev suddenly entered limp mode, displaying a red turtle warning light and red battery icon, and lost propulsion. My family was forced to pull onto the shoulder of a busy expressway, creating an immediate safety risk to occupants and other drivers. The vehicle was towed to an authorized Chrysler dealership where it has remained for nearly four weeks. A witech scan confirmed the battery pack control module is showing as unprogrammed. A second scan three weeks later confirmed the bpcm remains unprogrammed and three active dtcs are present. The dealership has confirmed these findings but is attempting to release the vehicle in this condition. Records show recall 03a for loss of motive power was previously performed on this vehicle. The same symptoms have recurred, suggesting the recall remedy may not have been effective. The dealership is denying warranty coverage while refusing to program the bpcm that would confirm or deny that coverage. Stellantis customer care has closed my case twice without resolution. I have formally refused pickup on safety grounds.

6/11/2026 merged onto busy highway vehicle was going approximately 45 mph sudden red warning light popped up to pull the car over safely. Vehicle will shut off. There was nowhere for me to pull over and the vehicle immediately shut off attempted to restart several times over the next 15 minutes, unable to restart nothing no power whatsoever called for a tow truck 40 minutes later due to the children in the car tow truck was not able to tow asked me to try and start again which I did and it started right up. He followed me to the Chrysler service department where my vehicle has remained since they tell me they can’t duplicate it nor can they find a code that I will have to wait for it to happen again and hopefully a code will pop up that they can fix. Spoke to Chrysler corporatio customer service and then called the dealership. They told her the same thing they couldn’t duplicate nothing they can do. She had no options for me other than to ask them to keep having them drive it until they come up with something , customer service did look it up and states that there is a probable transmission electrical wire issue that caused that to happen. I have requested a full transmission scan as recommended bycomputer forum , but so far no response. I have 2 twelve month old babies and a disabled son that are with me in the vehicle. I cant be caught in that kind of a traffic incident that puts their life as well as other vehicles in danger from collision 06/17/2026.

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Upon attempting to charge the vehicle with factory supplied level 1 charger, a dashboard message appeared stating "service charging system" and the vehicle would not charge. Took the vehicle to a service station and scanned the vehicle. Listed error code is p0d27-00. The code could not be cleared and the vehicle was unable to be charged. Vehicle had to be taken to a Chrysler dealer for the code to be cleared in order to charging capability to be restored. This was considered a "software" issue and not covered under the vehicles warranty - despite it directly affecting the fuel/hybrid propulsion system. This defect and inability to clear the code means the vehicle cannot be charged, reducing its range and fuel economy, and increasing emissions. This is a critical issue and should not incur customer expense to have the code cleared.

While stopped at a traffic light on a downhill slope, my 2023 Chrysler Pacifica suddenly applied the brakes by itself and shifted into park as I began to accelerate through the intersection. I did not touch the shifter. The vehicle locked up abruptly in the middle of the intersection. There were no warning lights, alerts, or messages before or after the incident. I had no idea as to what was happening. I was scared the car behind me was going to run into me. I was fortunate that she didn't this behavior is extremely dangerous and could have caused a collision. I have since learned that the 2023 Pacifica has numerous electrical?system technical service bulletins, and this appears to be an unintended auto?park activation caused by an electrical or sensor fault. Vehicle details: 2023 Chrysler Pacifica, VIN [xxx]. I am submitting this complaint so this issue can be investigated as a potential safety defect affecting other vehicles as well. This incident scared me badly, and I no longer feel confident that the vehicle will behave predictably in traffic. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The entire electrical system is messed up. There will be times it works fine but all of a sudden while driving the odometer will switch between mph and kilometers, it'll change the screen, heated seats/steering wheel will turn on or off, it'll change the air system, the stop/start frequently goes out, we've had to replace both batteries and within a few months are having to replace both again. The transmission has a lot of issues as well and it's not safe while driving it'll "jump" or stall while shifting gears.

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When driving, the rear passenger interior trim cup holder heats up to an unsafe temperature. The vehicle was in the shop for 4 weeks and I was told this is normal and it was because of radiant heat from the axel/wheel well. After driving approximately 100 miles, I used a temperature gun to screen the area. The hotspot was 126 degrees, with temperatures around in ranging from 77-85 degrees. Outside wheel well temperatures ranged from 94 - 97 degrees. The driver side rear trim area was also checked for comparison and ranged from 78-82 degrees. Which would indicate it is not radiant heat from the wheel well and axel. Children sit in the 3rd row next to this and can be burned. No warning lights are present, vehicle can be inspected if required.

I am a full-time power wheelchair user with multiple sclerosis and rely on this 2024 Chrysler Pacifica wheelchair-accessible van as my primary means of transportation. Since purchase, the vehicle has repeatedly experienced dangerous loss-of-power events while being driven. Immediately before the failure occurs, warning beeps sound and multiple warning lights illuminate, including check engine, etc, park brake, fcw, esc, and mil. After these warnings appear, the vehicle loses acceleration and enters a reduced-power/limp-mode condition. Pressing the accelerator does not result in normal acceleration, creating a serious safety hazard in traffic. Most recently, on June 4, 2026, this occurred approximately six times during a single trip. During one incident, the warning lights illuminated, the vehicle lost acceleration, and we were forced to pull over with emergency flashers activated in a dangerous location. A police officer came upon us, stopped to assist, and advised that the location was extremely dangerous. Because I use a power wheelchair, I cannot safely transfer into a standard vehicle, taxi, rideshare, or other transportation. We explained to the officer that if the van were to be towed, I would effectively be stranded because there was no practical way to transport me in my power wheelchair. The condition later cleared and we were able to continue. The vehicle has been inspected multiple times by Chrysler service departments and drivemaster, the local mobility provider working with freedom motors. The problem has been reported repeatedly but is intermittent and has not been reproduced during inspections. Despite multiple repair attempts, the problem persists. The vehicle is available for inspection. These recurring loss-of-power events create a serious safety risk for myself, my family, and other motorists.

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The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 26v362000 (electrical system); however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer stated that the manufacturer had approved the battery pack as a remedy, but the part had not arrived. The contact stated the dealer had the vehicle for a month due to not having the part available, even though the remedy stated that it would be available 2 - 3 days. The manufacturer was made aware of the issue and redirected the contact to locate other dealers who might already have the high-voltage battery for repair in stock. The contact had not experienced a failure.

We purchased this 2018 Chrysler Pacifica hybrid about a year ago from a dealership in florida, and the vehicle is now located in [xxx]. The issues involve a malfunctioning high?voltage hybrid charging system/battery and a possible steering or suspension component failure. For now, the vehicle has been under dealer inspection since xxx. Our family’s safety is at risk due to a charging failure in which the vehicle consistently stops charging after reaching 2–3 bars when plugged. I must unplug and reconnect the charger multiple times to resume charging, and this behavior occurs every time the vehicle is charged now. Last week, when the vehicle was fully or nearly fully charged, a “rotten egg” odor entered the cabin, especially in the middle and rear seat area. The smell consistently appeared only after charging and was concentrated near the area where the high?voltage battery is located. Prior to these failures, the only warning was an intermittent check engine light. Another issue, we also experience a metallic spring?like noise during hard turns in both forward while parking. As of the dealer’s initial observation on xxx, their notes state: “electrical system – replace battery. Repair – found battery is the incorrect one installed in the vehicle for an ev system. On the van not charging fully. Chrysler corporation is aware of the issue and is working on a technical service bulletin/possible recall by the end of the year. That needs to be complete first before tech would advise that the customer’s charging cable is not working properly. ” as I understand, we need to change other small battery with right specifications. Although there are currently no open recalls on our specific vehicle, the electrical burning odor has left us extremely concerned for our safety. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Was having issues with the van starting got an alert on the dashboard to service shifter after reading what the issue may be it states that the bus can connector is a manufacturer default we replaced the battery in the key fob, replaced the main battery and the auxillary battery and still having the same issue, van is hesitating when starting and now nothing on the dashboard where the speedometer is will come on.

Vehicle suffered sudden loss of motive power due to diagnostic trouble code p0a43 (drive motor a position sensor circuit intermittent). The failure is caused by thermal and chemical degradation of the internal transmission wiring harness, resulting in an internal electrical short submerged in transmission fluid. The vehicle is able to be powered on again and driving can be continued however certain speeds trigger the issue. The check engine light appears and remains for a short period. The vehicle was purchased through carmax of naperville, IL [xxx]. The vehicle began to experience the defined issue the last week of may 2026. The vehicle was brought to carmax [xxx]. Carmax transferred the repair of the vehicle to castle Chrysler of naperville/stellantis IL, and they conducted the initial repair. Stellantis attempted to mask this hardware failure via software recalibrations under NHTSA recall 03a (23v-010) rather than replacing physical parts. The vehicle was returned and appeared to be repaired. [xxx] the same issue occurred while on a cross country road trip. The vehicle was able to be driven but under specific speed conditions as not to activate the transmission failure. [xxx] the vehicle was brought to an independent technician at stephens automotive in palatine, IL and they were able to verify the issue and documented it. The vehicle was then brought to castle Chrysler on [xxx], and the vehicle has been there since. Stellantis later acknowledged the true physical failure via warranty extension xe1 and TSB 21-014-26, requiring electric rebuild kit #68729719ab. The vehicle has been continuously grounded at castle Chrysler since [xxx] (>30 cumulative days) because part #68729719ab is on indefinite backorder. Stellantis's failure to supply hardware repairs leaves the vehicle inoperable and creates a severe safety hazard on public roads. Stellantis case #[xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Intermittent power steering loss, when I turn van off and back on and go in reverse it stops sometimes.

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Vehicle has suffered from electrical issues since 2023 with effects to front windows causing window to reverse down when trying to roll up, radio malfunctions that is a known Chrysler issue that removes the ability to control rear entertainment center from front screen leaving the feature unusable with small children in the rear for long periods of time, rear cross traffic warning detection malfunctioning and not making audible alarms or warning with vehicles and pedestrians behind vehicle, loud noises when braking that according to Chrysler ta is potentially the abs system wanting to engage but didn't, electrical shorts causing intermittent surging of interior lights - slower functioning of sliding doors - shorted out multiple window washer pump systems leading to replacement - lane departure system malfunctioning causing vehicle to drastically steer vehicle towards a curbed center island in which I as the driver had to manipulate the wheel to avoid crashing - passenger slider door at time malfunctions causing the door to repeatedly open and close on it's own and also open on its own while vehicle was underway in reverse - blind spot monitoring system malfunctioning at times to not warn of vehicles in blind spot - vehicle stalled twice with check engine light on but no recorded data in computer of the events ever occurring. All of these issues have been inspected under both factory warranty and extended mopar warranty with service department stating they could not replicate the error and no further investigation or diagnosing was completed. After "repair attempts" were made the malfunctions reoccurred with another service appointment being needed and more electrical errors happening over time. Per service department there were no dtc or check engine lights for our malfunctions, however years later they finally admitted there had been dtc logs but were ignored and not diagnosed. We feel the safety of our family and public are at great safety risk from the failures.

I pulled into the dollar general and before I could get to my parking spot the vehicle made a beep sound and stalled and wouldn't move . There were no warning lights that came on. It wouldn't accelerate and I was nervous for the traffic that would be pulling in behind me. I put the vehicle in park and turned off the vehicle to see if it would start again. After restarting the vehicle I was able to drive to parking spot. This is the first time this has happened and we were trying to check for safety recalls in this vehicle but are nervous of any further occurrences that would cause engine failure for us and the cars around us.

Driving down a busy section of highway on I-25 in colorado, without warning car lost all power and shutoff. Was able to veer off highway to shoulder without getting hit. Car will not restart. This was incredibly unsettling as my family and kids were all in the car on the way home and was a very dangerous situation. For a brand new vehicle to shut off on the highway without warning is unacceptable.

What component or system failed or malfunctioned, and is it available for inspection upon request? the alternator snap off while driving on the highway. The snap was clean all bolts are still in the engine block. While driving all kinds of dashboard lights and overheating indicators turned on. How was your safety or the safety of others put at risk? this happens with warning or actions prior to the alternator falling out of the while driving. This put me at-risk of crash and endangering anyone on board, leaving me and family stranded on yhe highway. Has the problem been reproduced or confirmed by a dealer or independent service center? similar post online with same issues found. Dealer want 80% of the car value to repair and wont help. They recommend changing a cylinder head. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Chryslerbdealer ship inspected. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no signs or symptoms. After the alternator drop off, many issues arise. None prior.

The contact owns a 2018 Chrysler Pacifica. While driving at an undisclosed speed on the highway, the vehicle suddenly veered to the left on its own. The contact continued driving for a short distance before the vehicle pulled hard to the left a second time. The contact pulled over safely and contacted law enforcement, and the vehicle was subsequently escorted off the highway. The contact then observed multiple warning indicators illuminated on the instrument cluster panel, including the power steering warning light, but could not recall the remaining indicators. The contact referenced NHTSA campaign number: 19v348000 (electrical system) to be the cause of the incident however, the VIN was not included in the recall. The vehicle was towed to a independent where it was diagnosed to have a loss of communication mod a. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 166,303.

I was traveling on the DC beltway (interstate), it was raining and the temp was in the low 50s. The vehicle in front of me hit their brakes pretty hard. I started braking firmly myself. I heard an alarm sound and I believe the anti-lock braking activated, and the van began automatically braking itself. I was brought to a complete stop on the interstate by the van. The vehicle ahead of me accelerated again and I stepped on the gas to get going again and it wouldn't move. At all. I kept pressing on the gas to get going and the van wouldn't move. Meanwhile traffic behind me is gaining on me and I was rear-ended. After being hit I tried to move it out of the travel lane and it still wouldn't move. After all that I looked at the dash and it said to move forward, release the electronic parking brake (or something to that effect). I pushed the button to turn it off, and was able to get onto the shoulder. I believe the root cause of the crash was that the van automatically turned on the parking brake on it's own, and I did not want it on. If it hadn't, I could've accelerated away and not gotten rear-ended.

2019 Chrysler Pacifica hybrid experienced a serious charging system failure during routine overnight charging using a standard level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger power cycling, breaker reset, and reseating attempts. Because the Pacifica hybrid disables operation while a charging connector is detected, the vehicle became completely undrivable and required towing. Multiple aaa tow operators were unable to move the vehicle normally. We ultimately had to personally research and guide the tow operators through the manual neutral override procedure in order to get the vehicle into neutral and onto the tow truck. The dealership has suggested that the connector may have fused or arced together during charging and is attempting to characterize the situation as “not the vehicle’s fault. ” regardless of the precise electrical mechanism, this event occurred during ordinary intended use of the vehicle’s charging system. The end result was that the vehicle trapped the connector, immobilized itself, and stranded the owner without any meaningful owner-accessible recovery method. This is not ordinary wear and tear or a cosmetic inconvenience. This was a charging-system immobilization event involving a vehicle platform that already has a documented history of charging-system recalls and software-related charging concerns. The vehicle was being used exactly as intended. No misuse, modification, or improper operation occurred. A vehicle shouldn't become completely inoperable during routine charging. I am requesting review of this matter as a significant charging-system failure and requesting goodwill assistance regarding the substantial diagnostic and repair costs now being imposed on the customer for an event that occurred during normal operation.

Driving home on our road at about 25 miles an hour. My foot was on the gas but it stopped providing acceleration. I hit the brake and the vehicle stopped. Being closed to home, I put the car in neutral and being on an incline was able to coast home. Once home, I put the car in drive and the power had returned. In checking the internet, I read that this car has had issues with the engine shutting down while in motion. I see that a software update will at least inform you ahead of the engine shutting down. I did not have that warning. I do not know if my vehicle had that software update(recall 03a). The car has 34,000 miles. Please keep me informed on any information on this issue.

My 2022 Chrysler Pacifica phev has experienced three separate complete losses of motive power at highway speed, each preceded only by a brief dashboard warning to pull over safely. First occurrence: April 18, 2026. Second: may 7, 2026 — vehicle towed to spitzer motor city (cleveland, OH), an authorized stellantis dealer. Dealer replaced the power inverter module hardware under warranty (r. O. 42463cy). Third occurrence: may 17, 2026 — just five days after the repair. Notably, the battery was at 40% on the third occurrence, meaning the engine had not cycled on, distinguishing this failure from the prior two. The root cause is the internal transmission wiring harness connector short identified in NHTSA recall 03a (23v-010). Per NHTSA's own odi investigation (rq24-004), the software recall remedy does not prevent loss of motive power. TSB 21-008-23 / warranty extension xe1 identifies full transmission replacement as the correct fix. The dealer did not perform a transmission replacement. The safety risk is severe — complete, sudden loss of drive power at interstate speeds with minimal warning creates immediate rear-end collision risk. The defect has been confirmed by the authorized dealer. The transmission assembly is available for inspection. No police or insurance involvement. This VIN currently shows zero open recalls, suggesting the incomplete repair was logged as satisfying recall 03a.

The high voltage (hv) battery system and associated safety isolation circuits failed. Specifically, the vehicle experienced faults with the high voltage system interlock circuit (hvil), the high voltage service disconnect, and the hybrid/ev battery system precharge circuit. The vehicle is currently located at a manufacturer dealership and is available for inspection. The failure of the high-voltage interlock and precharge circuits compromises the vehicle's electrical isolation safety mechanisms. This poses an immediate risk of a sudden loss of motive power. Additionally, because these faults are rooted in the high-voltage battery system—a system actively under federal scrutiny and manufacturer recalls for thermal runaway—the failure presents a severe risk of spontaneous vehicle fire, endangering occupants, bystanders, and nearby structures. Yes. The failure was initially recorded by an independent diagnostic scan tool, which pulled several confirmed high-voltage fault codes. The vehicle was then taken to a certified manufacturer dealership, where it has been held in the service department for a month. The dealership has confirmed the presence of a severe system failure and initiated repairs costing at least $1800 (with final costs still potentially increasing). Yes. The vehicle is currently in the possession of, and being inspected by, technicians at a certified manufacturer dealership. Yes, the vehicle's onboard diagnostic system detected severe faults and registered the following confirmed trouble codes: * p0b37 - high voltage service disconnect open * p0c77 - hybrid/ev battery system precharge time too short * p1ae2 - battery energy control module high voltage system interlock circuit * p0a0a - high voltage system interlock circuit.

The manufacturer's mandatory 73b safety recall update (vehicle fires) creates a critical software-induced communication failure on the central vehicle network. Following the 73b flash, the vehicle developed an active sgw u0001-00 can c bus network fault, which permanently blocks data transmission and triggers an hcp u0412 hybrid battery fault. This network crash disables the hybrid propulsion systems, creating an unpredictable and hazardous driving condition. The manufacturer (stellantis) and its authorized dealer (seattle Jeep) are refusing to remedy this safety recall side effect under the vehicle's hybrid powertrain warranty, instead forcing consumers to pay out-of-pocket diagnostic fees ($284. 67) and multi-module software update fees ($812. 50) to correct a defect injected by the recall software itself. This directly compromises vehicle safety and violates federal recall remedy mandates.

While driving at 75 mph, my vehicle displayed warning to pull over because engine/vehicle would shut off. I was on the outside lane and had to pull over all the way to the right immediately. I had recently had my car inspected and no warning lights were on at the time of the incident, which put all 4 passengers in the vehicle at risk. This is the second Chrysler Pacifica hybrid to display the same transmission failure. We took the van in for service and the issue was coded: poa43-00.

My 2017 Chrysler Pacifica hybrid entered limp mode and was taken to central florida Chrysler Dodge on xxx. The service advisor, [xxx], identified three recalls, which needed to be completed, after claiming they had completed them, the issue persisted. I authorized a coolant flush without being informed it involved the battery cooling system. Further diagnostics revealed a failed hybrid battery. However, Chrysler denied the battery replacement claim, citing contamination from “incorrect” coolant. I dispute this reasoning, as I was not properly informed about the coolant issue and believe there is no proof that it caused the battery failure. Under the magnuson-moss warranty act, a warranty or recall claim cannot be denied without clear evidence linking the fluid to the failure. I have opened a case with Chrysler (case #xxx) and am requesting that the battery replacement be honored under the recall, especially since recall guidelines indicate that unresolved issues after software updates may require component replacement. After a days of back and forth, not the dealership claims the pim is not the original part of the vehicle and for that reason it would be covered under warranty. However the law is clear and Chrysler is obligated to replace it since this part is also part of the recall they claimed was completed. Now the dealer wants us$ 5k to replace the pim. I need NHTSA to intervene please. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).