Steering Gear Box Sector Shaft Problems of Dodge Ram 2500

The contact owns a 2002 Dodge Ram 2500. While driving at 2 mph, the contact noticed that the gear box shaft had shattered under the steering wheel. The vehicle had not been inspected but the contact personally replaced the shaft. The current and failure mileages were approximately 120,000. Updated 08/24/lj updated 08/25/jb.

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The contact owned a 2002 Dodge Ram 2500 quad cab diesel. While her husband was driving the steering shaft broke. Prior to this she heard a grinding noise, but they never could detect where the problem originated. The vehicle is cufrrently at the dealership and they were going to replace steering gea rbox shaft. During an accident consumer was unable to steer the vehicle. He lost full control of the vehicle. Luckily he was pulling into a parking lot. Was not going very fast at the time.

Consumer was driving early in the morning with a fully loaded trailer when he lost steering control and was involved in an accident. The vehicle left the road and went right through a fence causing lots of damage tothe vehicle and destroying the fence. Vehicle was still running when consumer lost steering. Consumer found that steering column had fallen apart. The shaft going from the gear box to the steering column shaft came apart. The bolt loosened and allowed for shaft to separate. The consumer was able to put the shaft back together and drove the vehicle to a garage. The consumer put lock tight on bolt and marked shaft to see if it would move again. Consumer has an accident report.

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While backing out the steering wheel was hard to turn and then became loose. Consumer took the vehicle to the dealer for analysis, and mechanic noticed that the shaft from the steering gear needed to be replaced.

Vehicle steering wheel had to be turned 3/4 of a full turn from center before the wheels would move.

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While driving 5-10mph, power steering pump and shaft broke off, took vehicle to dealer and dealer indicated that shaft sector broke also. Cosnumer stated the second power steering pump failed immediately.

Improperly hardened shaft used in the steering component. Rockwell hardness not up to specs.

I can feel the steering shaft clunking/chunking/moving within the steering column. This problem appeared within last 2 weeks. Additionally, the steering wheel is no longer centered but rotated about 2 inches left of center in order to maintain straight line of driving. I am convcerned about the safety of this vehicle, both to occupants and other motorists because the steering may fail. The power steering pump was replaced last year as it was leaking. I have seen on the internet that this vehicle has been involved in serious crashes due to steering abnormalities and daimlerchrysler has repurchased numbers of these units both from the state of main and individuals. I would hope that you would force dm to recall all 2001 2500 Dodge rams to repair the steering defects or order them to buy them back.