general problems of the 2011 Ford Explorer - part 2

I was driving 68 mph down the highway when my car threw a power stearing assist fault, I almost hit head on with a semi but was able to hit my e break and put the car in neutral to get back over to my side fo the road. I had to have the car towed, my mechanic said there was a recall on the electric power assist system. The reference number is 14v286000. I called the Ford dealship and explained to them the situation as well as what my mechanic said and they told me they were not going to do anything for the vehicle. How are we not going to replace faulty parts that almost took someones life. Someone has to be held resposible as there should be safety measures in place on the vehicle to prevent this and there were none and now the manufacturing company isnt going to honor the recall put into place by the NHTSA.

The contact owns a 2011 Ford Explorer. The contact stated that on several occasions when the vehicle was started, the steering wheel was intermittently firm. Additionally, the contact stated that while the vehicle was parked, the steering wheel locked. The contact stated that the following day while attempting to move the steering wheel, the steering wheel was back to normal. The vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 103,500.

While driving down the highway, the power steering quit working totally. Causing me to go off the road into the ditch. There was a recall on the power steering gear that Ford refuses to fix. They state it was fixed with a power steering module reset that did not.

I was on the highway and my whole steering went out and I bought the vehicle 2 years ago and learned today there was a recall in the steering gear and I need to know what I can do because I have 3 children one with down syndrome and we need to have a vehicle that is safe please help.

As I was driving, a “service power steering” warning came on along with another warning about my power assist being lost. I have taken my car to see a mechanic a total of 4 times for this same issue and need answers or reimbursement.

The contact owns a 2011 Ford Explorer. The contact stated that the vehicle had experienced a loss of power steering functionality intermittently. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure progressively worsened. The contact stated while driving 50-55 mph with her child in the rear seat, the vehicle made an abnormal beeping sound, the messages "power steering failed" and "service advancetrac" were displayed, and the steering wheel seized. The contact was able to pull to the side of the road. The contact restarted the vehicle; however, the failure persisted. The contact called an independent mechanic who instructed the contact to temporarily disconnect the battery. The contact followed the instructions; however, the failure persisted. The vehicle was towed to the residence, where it remained. An independent mechanic diagnosed that the power steering control module (pscm) and the steering rack assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the power steering control module (pscm) software was previously updated under NHTSA campaign number: 14v286000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 200,000.

I have a vehicle recall on the electronic power steering system for my Ford Explorer that my dealership is refusing to fix. They allegedly fixed it once but it is not working and is extremely dangerous. Ford says this: what I show for the epas steering, it's recall 14s06c. I show that this recall was performed for this VIN on April 6th, 2015 please assist thank you!.

The contact owns a 2011 Ford Explorer. The contact stated that while his fiance was driving at 45 mph, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After which, a warning message displayed reading "service power steering. " the driver was able to pull to the shoulder of the roadway, where the failure persisted. The advance traction control and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v286000 (steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.

The contact owns a 2011 Ford Explorer. The contact stated that the son was driving and accelerating from a stop light the power steering suddenly failed causing the vehicle to "jerk" to the right. During the failure, the "power steering" warning light was illuminated. The contact stated that the failure had occurred on multiple occasions. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA campaign number: 14v286000(steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The local dealer was not yet contacted. The failure mileage was 226,000.

Power steering has gone out on car. There was a previous recall but I was told it has expired. I am not over the miles allowed to claim the recall on the power steering. It is not safe to drive this car without properly being fixed. The recall should still be applied regardless of its expiration as I have not exceeded the milage. I don’t feel it is safe to have an expired recall on a car, especially if the milage is so low.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the "power steering assist fault," message was displayed after which the contact became aware that the electronic power steering was not functioning properly. The contact stated that extra effort was needed to steer the vehicle. Due to the failure the contact briefly lost control of the vehicle, before coming to a complete stop after driving into a small roadside ditch. The contact was able to drive the vehicle out of the ditch unassisted. The abs and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v286000 (steering); the VIN was included, but the contact was informed that the vehicle had already been repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 134,000.

My vehicles epas is failing. This happened while I was diving down the road. The Ford motor company is aware of the issue. In the past they did a csp for the issue. That csp has expired. The issue has not been resolved and they will do nothing to resolve the issue.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 19v435000 (suspension) and the vehicle was taken to the dealer for the recall repair. The contact stated that while driving out of the dealer lot, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was diagnosed with steering gear and steering module failures. The contact was informed that the steering gear and the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under NHTSA campaign number: 14v286000 (steering). The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage 110,304.

Power steering just went out with no warning. Plus 3 other failures service advance trac power steering fault and terrain management fault. All these occurred at the same time.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the vehicle was difficult to steer. The vehicle was taken to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not eligible for coverage under the customer satisfaction program: epas - steering efforts program. The contact was informed that the steering gear repair needed to be completed prior to the three unrepaired recall repairs being performed. The failure mileage was approximately 107,000.

The steering rack and pinion failed causing our steering wheel to lock while driving. This was a major safety risk/hazard for my family, me, and other drivers on the road. We lost all steering capabilities, something we'd never experienced before. This could have caused an accident leading to serious bodily harm and or fatal injuries to all involved. This problem has been confirmed by a Ford dealership. The vehicle has been inspected by a Ford dealership service team. There were no warning lamps or messages until after the vehicle steering locked up.

The contact's son owns a 2011 Ford Explorer. The contact stated while driving at various speeds, the steering wheel intermittently became stiff and excessive force was needed to steer the vehicle. The contact stated that the "service power steering now" message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the strut on the driver’s side had fractured. The contact was later informed that the rack and pinion needed to be replaced. The contact's daughter-in-law called the manufacturer and was informed that the vehicle was no longer covered under NHTSA campaign number: 14v286000 (steering). The vehicle was not repaired. The failure mileage was approximately 170,000.

The steering assist warning light came on and I was going 20 miles an hour as I had just pulled out of my driveway. Prior to this no warning labels about steering had happened. Tire sensor fault had been on but all my warning lights have been on since I recently bought the car from a family member. Two months prior to this happening intermittently I would have difficulty with steering working as I was pulling off when I first started the vehicle. But then a month ago it went out completely and was able to finally get it back home. My boyfriend then drove it carefully, as it was super hard to steer, to the nearest Ford dealership. They said that the repair would be $2900 paying out of pocket because Ford would not approve repair under recall 15n01 because the 10 year 150,000 mile stipulation. We spoke to a Ford rep a week ago and my car has 167,000 miles on it but Ford rep at customer care said my VIN is pulling up as having this recall but the stipulation of the 10 year or 150,000 mile is keeping them from approving it. I printed out the form from related documents on NHTSA website that states to Ford dealerships that if recall shows up and certain codes are visible then that stipulation of 150,000 mile or ten year extended stipulation doesn't matter. That regardless of that stipulation it is to be replaced or fixed under that recall. So in oasis program dealership sees where my VIN is under this recall but due to that stipulation Ford won't fix it. Ford rep called dealership to have them read that notice I printed about it being fixed and covered under the 14s06 supplement #3. And my car was manufactured in chicago IL date of manufacture was may 27 2011!! so it is for sure supposed to be fixed under that 14s06 supplement#3! please guide me on what I need to do. Dealership still has car in hopes they can get approved somehow.

For about 1 month when I turned ignition on to pull off my steering would lock then once I started off it would be fine. I was driving from work and the steering completely locked up. And now the steering has completely went out. I am aware of the recall. And when Ford pulls up my VIN it is part of the recall however, they won't approve it to be fixed under the recall 14s06 or 15n01 because they say it's not covered because of the 150,000 mile 10 year extended coverage! I also am very aware of the supplement #3 where Ford sent all Ford dealerships a notification stating that they are to fix the vehicle under those recalls regardless of the 150,000 mile 10 year coverage! I have the letter printed out and took to Ford dealership where my car currently is and has been for a month fighting with Ford to fix it under those recalls supplement #3!! and dealership tried telling Ford rep that he had letter in front of him that is the supplement 3 but Ford rep acting like he didn't know what we were talking about! how do I get this fixed. It's a huge safety issue and I cannot drive it under these circumstances. Well it's not drivable at all!.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that while reversing out of a parking area, the steering wheel was difficult to turn. The contact stated that the power steering malfunction and tire sensor warning lights were illuminated. The contact stated that the vehicle was diagnosed by an independent mechanic. The vehicle was diagnosed with a failed rack and pinion and a failed passenger's side tire sensor. The contact was informed that the rack and pinion and the passenger’s side tire sensor needed to be replaced. The vehicle was not repaired. The contact was informed of recall NHTSA campaign number: 14v286000 (steering) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,468.

Steering fault service now" with no symptoms. Then, a minute later the steering locked up and ran myself and my two little kids off the road. Then when I turned my car off. I started it back up and then the steering was fine. Then 3 days later it locked up again driving down the highway. Thank god I was in the right lane and not the middle. It threw me off the road again. I'm scared to death of my Explorer. I'm afraid to drive it now.

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 35 mph, several unknown warning lights illuminated. The contact stated that the power steering assist also failed to operate as needed. The contact drove the vehicle back to the residence and turned off and restarted the vehicle; however, the power steering was no longer functioning. The contact stated that prior to the failure the vehicle was experiencing a loss of power steering assist intermittently. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA campaign number: 14v286000 (steering). The failure mileage was approximately 129,000.

The contact owns a 2011 Ford Explorer. The contact stated that after restarting the vehicle, the "service power steering now" message was displayed, and the steering wheel was very difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under a manufacturer's extended customer satisfaction campaign related to the power steering malfunction. The failure mileage was 160,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving the vehicle at 35 mph. The contact noticed a failure with her power steering gear. The contact stated that the steering gear would lock in which made it very difficult to turn the vehicle a power steering assist fault warning light illuminated. The vehicle was towed to the contact home. The dealer was contacted, and the vehicle was not repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 146,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 30 mph and making a left turn the power steering and four wheel driver system suddenly failed causing the steering wheel to become difficult to turn in either direction and the four wheel drive system to erroneously deactivate. During the failure the message "service power steering" and "service power track" had displayed. The cause of the failures were not yet determined. The manufacturer and local dealer were notified of the failures but no assistance was offered. The failure mileage was 110,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 35 mph, the vehicle lost power steering functionality. The contact used excessive force to pull to the side of the road. The power steering failure and service power steering messages were displayed. The vehicle was towed to the residence. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 114,401.

The contact owns a 2011 Ford Explorer. While the contact's wife was driving at a moderate rate of speed, the power steering assist failed to operate as needed. The contact was unaware of any warning lights being illuminated. Due to the failure, the contact's wife used excessive force to steer the vehicle back home. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 170,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact stated that four unknown messages were displayed. The vehicle was taken to an independent mechanic, who diagnosed a power steering failure, but recommended no repairs at the time. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA hotline. The failure mileage was approximately 200,000.

Vehicle became very hard to steer and warning lights came on warning of steering module failure.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v286000 (steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 170,000.

While driving in the rain, I lost power steering and had several unrelated waring lights come on. Dash lights flickered. Engine continued to run normally but warning lights came on and off. I was able to drive to a safe location and turn the car off. When I restarted the car everything was normal including the power steering. This happened 2 more times on the 12 mile trip home. In the last 60 days this has happened 3 more times during a rain. On one of these occasions the steering came back on like normal with out me stopping.

Power steering quit working in a sharp turn. No accident occurred. No prior issue. Recall 14so6 was performed on 2/06/2015 under 15no1. But at the time of recall it did not present any codes and they skipped replacing whole steering gear and hardware. Currently it is presenting code u3000:49-08 which would cause them to replace whole steering gear and hardware and they are refusing to repair vehicle under their cost because of mileage. All that was performed at time of recall was updating power steering control module. I do not understand how a known recall is not being fixed because of mileage.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The power steering assist fault warning light was illuminated. The failure had occurred several times; however, the power steering was reset independently when the vehicle was turned off and restarted. The contact stated that after the last failure had occurred, the vehicle failed to regain power steering functionality and the vehicle became inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that the failure description was like an unknown recall however, the VIN was not associated with the recall. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA hotline. The failure mileage was approximately 147,000.

The contact owns a 2011 Ford Explorer. The contact stated that upon starting the vehicle, the "power steering assist fault" message was displayed, after which the contact became aware that the electronic power steering was not functioning as needed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v286000 (steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 184,000.

I own a 2011 Ford Explorer limited with 150k miles. The power steering assist light has come on a number of times. Typically when I first start the car and start to move. It has however failed 3 times while driving in traffic. I shut off the car and restart it and it clears and is drivable again. Today it failed about 4 miles from home and would not reset. I gimped it home with no power steering. I will take it to the dealer this week to see if they will honor their recall. Doa.