general problems of the 2011 Ford Explorer - part 2

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 19v435000 (suspension) and the vehicle was taken to the dealer for the recall repair. The contact stated that while driving out of the dealer lot, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was diagnosed with steering gear and steering module failures. The contact was informed that the steering gear and the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under NHTSA campaign number: 14v286000 (steering). The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage 110,304.

Power steering just went out with no warning. Plus 3 other failures service advance trac power steering fault and terrain management fault. All these occurred at the same time.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the vehicle was difficult to steer. The vehicle was taken to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not eligible for coverage under the customer satisfaction program: epas - steering efforts program. The contact was informed that the steering gear repair needed to be completed prior to the three unrepaired recall repairs being performed. The failure mileage was approximately 107,000.

The steering rack and pinion failed causing our steering wheel to lock while driving. This was a major safety risk/hazard for my family, me, and other drivers on the road. We lost all steering capabilities, something we'd never experienced before. This could have caused an accident leading to serious bodily harm and or fatal injuries to all involved. This problem has been confirmed by a Ford dealership. The vehicle has been inspected by a Ford dealership service team. There were no warning lamps or messages until after the vehicle steering locked up.

The contact's son owns a 2011 Ford Explorer. The contact stated while driving at various speeds, the steering wheel intermittently became stiff and excessive force was needed to steer the vehicle. The contact stated that the "service power steering now" message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the strut on the driver’s side had fractured. The contact was later informed that the rack and pinion needed to be replaced. The contact's daughter-in-law called the manufacturer and was informed that the vehicle was no longer covered under NHTSA campaign number: 14v286000 (steering). The vehicle was not repaired. The failure mileage was approximately 170,000.

The steering assist warning light came on and I was going 20 miles an hour as I had just pulled out of my driveway. Prior to this no warning labels about steering had happened. Tire sensor fault had been on but all my warning lights have been on since I recently bought the car from a family member. Two months prior to this happening intermittently I would have difficulty with steering working as I was pulling off when I first started the vehicle. But then a month ago it went out completely and was able to finally get it back home. My boyfriend then drove it carefully, as it was super hard to steer, to the nearest Ford dealership. They said that the repair would be $2900 paying out of pocket because Ford would not approve repair under recall 15n01 because the 10 year 150,000 mile stipulation. We spoke to a Ford rep a week ago and my car has 167,000 miles on it but Ford rep at customer care said my VIN is pulling up as having this recall but the stipulation of the 10 year or 150,000 mile is keeping them from approving it. I printed out the form from related documents on NHTSA website that states to Ford dealerships that if recall shows up and certain codes are visible then that stipulation of 150,000 mile or ten year extended stipulation doesn't matter. That regardless of that stipulation it is to be replaced or fixed under that recall. So in oasis program dealership sees where my VIN is under this recall but due to that stipulation Ford won't fix it. Ford rep called dealership to have them read that notice I printed about it being fixed and covered under the 14s06 supplement #3. And my car was manufactured in chicago IL date of manufacture was may 27 2011!! so it is for sure supposed to be fixed under that 14s06 supplement#3! please guide me on what I need to do. Dealership still has car in hopes they can get approved somehow.

For about 1 month when I turned ignition on to pull off my steering would lock then once I started off it would be fine. I was driving from work and the steering completely locked up. And now the steering has completely went out. I am aware of the recall. And when Ford pulls up my VIN it is part of the recall however, they won't approve it to be fixed under the recall 14s06 or 15n01 because they say it's not covered because of the 150,000 mile 10 year extended coverage! I also am very aware of the supplement #3 where Ford sent all Ford dealerships a notification stating that they are to fix the vehicle under those recalls regardless of the 150,000 mile 10 year coverage! I have the letter printed out and took to Ford dealership where my car currently is and has been for a month fighting with Ford to fix it under those recalls supplement #3!! and dealership tried telling Ford rep that he had letter in front of him that is the supplement 3 but Ford rep acting like he didn't know what we were talking about! how do I get this fixed. It's a huge safety issue and I cannot drive it under these circumstances. Well it's not drivable at all!.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that while reversing out of a parking area, the steering wheel was difficult to turn. The contact stated that the power steering malfunction and tire sensor warning lights were illuminated. The contact stated that the vehicle was diagnosed by an independent mechanic. The vehicle was diagnosed with a failed rack and pinion and a failed passenger's side tire sensor. The contact was informed that the rack and pinion and the passenger’s side tire sensor needed to be replaced. The vehicle was not repaired. The contact was informed of recall NHTSA campaign number: 14v286000 (steering) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,468.

Steering fault service now" with no symptoms. Then, a minute later the steering locked up and ran myself and my two little kids off the road. Then when I turned my car off. I started it back up and then the steering was fine. Then 3 days later it locked up again driving down the highway. Thank god I was in the right lane and not the middle. It threw me off the road again. I'm scared to death of my Explorer. I'm afraid to drive it now.

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 35 mph, several unknown warning lights illuminated. The contact stated that the power steering assist also failed to operate as needed. The contact drove the vehicle back to the residence and turned off and restarted the vehicle; however, the power steering was no longer functioning. The contact stated that prior to the failure the vehicle was experiencing a loss of power steering assist intermittently. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA campaign number: 14v286000 (steering). The failure mileage was approximately 129,000.

The contact owns a 2011 Ford Explorer. The contact stated that after restarting the vehicle, the "service power steering now" message was displayed, and the steering wheel was very difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under a manufacturer's extended customer satisfaction campaign related to the power steering malfunction. The failure mileage was 160,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving the vehicle at 35 mph. The contact noticed a failure with her power steering gear. The contact stated that the steering gear would lock in which made it very difficult to turn the vehicle a power steering assist fault warning light illuminated. The vehicle was towed to the contact home. The dealer was contacted, and the vehicle was not repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 146,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 30 mph and making a left turn the power steering and four wheel driver system suddenly failed causing the steering wheel to become difficult to turn in either direction and the four wheel drive system to erroneously deactivate. During the failure the message "service power steering" and "service power track" had displayed. The cause of the failures were not yet determined. The manufacturer and local dealer were notified of the failures but no assistance was offered. The failure mileage was 110,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 35 mph, the vehicle lost power steering functionality. The contact used excessive force to pull to the side of the road. The power steering failure and service power steering messages were displayed. The vehicle was towed to the residence. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 114,401.

The contact owns a 2011 Ford Explorer. While the contact's wife was driving at a moderate rate of speed, the power steering assist failed to operate as needed. The contact was unaware of any warning lights being illuminated. Due to the failure, the contact's wife used excessive force to steer the vehicle back home. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 170,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact stated that four unknown messages were displayed. The vehicle was taken to an independent mechanic, who diagnosed a power steering failure, but recommended no repairs at the time. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA hotline. The failure mileage was approximately 200,000.

Vehicle became very hard to steer and warning lights came on warning of steering module failure.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v286000 (steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 170,000.

While driving in the rain, I lost power steering and had several unrelated waring lights come on. Dash lights flickered. Engine continued to run normally but warning lights came on and off. I was able to drive to a safe location and turn the car off. When I restarted the car everything was normal including the power steering. This happened 2 more times on the 12 mile trip home. In the last 60 days this has happened 3 more times during a rain. On one of these occasions the steering came back on like normal with out me stopping.

Power steering quit working in a sharp turn. No accident occurred. No prior issue. Recall 14so6 was performed on 2/06/2015 under 15no1. But at the time of recall it did not present any codes and they skipped replacing whole steering gear and hardware. Currently it is presenting code u3000:49-08 which would cause them to replace whole steering gear and hardware and they are refusing to repair vehicle under their cost because of mileage. All that was performed at time of recall was updating power steering control module. I do not understand how a known recall is not being fixed because of mileage.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The power steering assist fault warning light was illuminated. The failure had occurred several times; however, the power steering was reset independently when the vehicle was turned off and restarted. The contact stated that after the last failure had occurred, the vehicle failed to regain power steering functionality and the vehicle became inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that the failure description was like an unknown recall however, the VIN was not associated with the recall. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA hotline. The failure mileage was approximately 147,000.

The contact owns a 2011 Ford Explorer. The contact stated that upon starting the vehicle, the "power steering assist fault" message was displayed, after which the contact became aware that the electronic power steering was not functioning as needed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v286000 (steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 184,000.

I own a 2011 Ford Explorer limited with 150k miles. The power steering assist light has come on a number of times. Typically when I first start the car and start to move. It has however failed 3 times while driving in traffic. I shut off the car and restart it and it clears and is drivable again. Today it failed about 4 miles from home and would not reset. I gimped it home with no power steering. I will take it to the dealer this week to see if they will honor their recall. Doa.

The contact owns a 2011 Ford Explorer. The contact stated while driving 30 mph, the vehicle lost power steering functionality. The message "power steering assist fault" was displayed. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure had been recurring more often. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA campaign number: 14v286000 (steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the "steering fault," message was displayed, and the electric power steering assist was not operating properly. The contact was able to pull to the shoulder of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The traction control warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was repaired. After investigating the failure, the contact related the failure to customer satisfaction program: 15n01. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 134,000.

This is the second complaint for my 2011 Ford Explorer for the same issue: steering rack. I replaced my seering rack at a cost of 3k. Drove it a day and had a failure again. New motorcraft part as I was told from the dealer. The nhtsb had Ford issue a recall some metal a-frame issue but not one for a more serious issue of a steering rack failure! no right.

Over the past couple of years the steering wheel has locked. But would reset if turned off and on. The traction light also engaged temporarily and later went off. When I took my vehicle in to the dealership at blue springs mo Ford on 12/14/21 for service and diagnostic they indicated a sensor and/or steering mechanism needed repair or replaced and the part has been on back order. They would order the part’s-and let me know when they came in. They have yet to contact me on the part. They said it could be some time. . About a month the tire pressure sensor fault warning came on so I was looking repairs. Early this week while driving the power steering quit working. A day or so later while troubleshooting the dash display reported faults with both power steering assist and advance tract. After turning it back on and off the warning lights engaged. I have a new battery, checked connections and fuses, then looked online and found Ford has a known problem with power steering assist failing. Also comments report if an issue occurs with the electronic power assist at any time Ford is responsible to repair for free. Today I called the Ford number 800-392-3673 to report this problem and was informed my vehicle does not qualify for free repairs due to the mileage 173,958. The fix expired at 150,000 miles or 10 year - which was an extension to warranty). I don’t agree with this approach as Ford has been aware of this issue with the power steering electronic system for years and provided no notice to consumers. I would have had it checked prior to hitting the 150,000 mile mark. Please advise on my rights or recourse. Thanks.

The contact owns a 2011 Ford Explorer. The contact stated that upon start of the vehicle, the power steering assist warning light appeared on the instrument panel. Despite the failure, the contact drove the vehicle to a dealer where they diagnosed the vehicle with a defective power steering module and power steering assembly. The contact was then informed that the part need to repair the vehicle was initially under warranty; however, the warranty expired. The manufacturer was also notified of the failure and referred the contact to the NHTSA hotline. The vehicle had yet to be repaired. The failure mileage was a 111,300.

The contact owns a 2011 Ford Explorer. The contact had received a recall notification two years ago for the power steering. The vehicle was taken to the dealer and the contact was informed that because there were no codes displayed, to bring the vehicle back when the code displayed. The contact stated that while driving at an undisclosed speed, the power steering was inoperable. The contact stated that the steering malfunction warning light was illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 128,037.

The rack and pinion has gone out on my 2011 Ford Explorer limited. It is available for inspection. My safety was at risk, it went out when I pulled out of a gas station after getting gas causing me to almost crash into another car. Dealerships claim to not be able to replicate the issue even though other 2011 models have a recall for this specific issue. We have attempted multiple times to have it repaired at multiple Ford dealerships. Before it completely went out, the steering would stick for a second sometimes then continue working like normal. After it completely went out a warning light appeared on the dash that states “power steering assist fault” and now the car will not steer with power steering.

We were driving down the road and lost complete control of steering. Me and my family's safety as well as other drivers on the road was very much at risk as we lost steering at 60 miles per hour. The problem was reproduced and there was a recall issued 14s06 but Ford motor company will not repair as it has been too long (in their opinion) at the dealership and calling Ford motor company there was no warning prior.

While driving my 2011 Ford Explorer at 60 mph I received a indicator stating service steering system soon. My concern was making sure I was able to still steer the vehicle to a safe location. I was still able to steer the vehicle and headed to the nearest parking lot to hopefully reset the system by restarting the vehicle. After parking I turned off the car and restarted it. After doing this the error came of service steering system now! trying to steer the vehicle was extremely difficult. I proceeded home which is 30 min away and parked the vehicle until I could get it into a dealer. I did not call a tow truck as they are expensive and I know the repair was going to cost me a lot of money. The dealer verified the steering system was faulty and needed replaced. The steering system is electronically controlled and the failure of the system puts the occupants of the vehicle as risk of injury in the event the system failed and you need to move out of the way in an emergency or if I was not able to control the vehicle. The steering rack will be returned as part of the core charge for the replacement of the unit. Ford customer care told me this was a safety notice but is not a recall and it expired 10 yr after the warranty and vehicle over 150,000 miles. This should not be a notice but a recall as it seems there are a lot of failures. I should not have to pay money for something that is a known issue by the manufacture. The NHTSA needs to force Ford to recall these parts and replace them at their cost since it is a known issue!.

My car show me warning power steering assist fail now my car not drive because cant turn right or left is too hard engine and transmission is ok power steering recall was in past now I try get help from dealer they say not recall for steering is weird epas 15n01 recall still original parts on my car please what I need to do thanks.

Husband started vehicle, and, as he started backing out of garage, warning chime sounded, and "electronic power steering assist fault" message displayed on dash. Steering locked up; he was unable to turn steering wheel. He turned car off and restarted, thinking possible computer error. No further display. Ran errands. Did some research, and found that Ford had issued a prior recall on certain 2011-2013 Explorers in 2014. Safety recall 14s06 was issued. This vehicle was checked at that time for any dtcs. When none were found, the computer was reprogrammed and power steering coverage was extended to 10 years, or 150,000 miles, from date of manufacture. In these affected vehicles, if a dtc was present, it moved on to the availability of safety recall 15n01, which involved one-time replacement of steering gear. After seeing this, we phoned dealer, whose rep (actually 2 separate reps, in 2 separate calls) verified recall on this issue and assured us this would be covered. Upon taking vehicle to dealer on 1/15/2024 for first available appointment, we were told safety recall 15n01 had expired and was no longer covered. Repair was estimated to be between $500 and $2,500, depending on dtc results. Dtcs present were: c1b00-86, u3000-49 and u3000-72. We were told the steering gear needed to be replaced, at a cost of $1,372. 73 for parts, $680 labor, as well as $169. 95 for subsequent alignment, for a total of $2,222. 68, plus state sales tax. We feel the one-time replacement of the steering gear should still be a covered option if it was already previously deemed a potential safety risk, regardless of the vehicle now being over 10 years old, and still just as potentially hazardous. Loss of steering ability is a serious safety issue, putting countless lives at risk. Vehicle has only just over 70,000 miles on it, is garage-kept, original owner, in very good condition, and has always been kept up-to-date on recall repairs.

The contact owns a 2011 Ford Explorer. The contact stated while driving 10 mph and making a left turn into the parking lot, the steering wheel became difficult to turn with the power steering assist warning light illuminated. The vehicle was towed to the residence and then to a local mechanic. The vehicle was not diagnosed or repaired yet. The manufacturer was not made aware of the failure. The approximate failure mileage was 198,000.