Electric Power Assist Steering System problems of the 2013 Ford Explorer

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to start the vehicle, the steering wheel was locked. The contact stated that there was a message displayed that the steering wheel was locked. The vehicle was towed to a local mechanic where a diagnostic test was performed. The mechanic stated that the power steering had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 159,000.

The contact owns a 2013 Ford Explorer . The contact stated that the power steering assist feature was inadvertent activated while driving at 40 mph. The steering wheel was stiff making the vehicle difficult to steer. The vehicle struck a street pole. The driver sustained neck injuries but did not receive medial treatment. There were no discharged airbags, or a police report filed. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering assist needed to be replaced. The manufacture was notified of the failure , and the contact was informed that the part required to remedy the recall is longer in production. The contact believes the vehicle may be associated with NHTSA campaign number: 14v286000 although the VIN was not included. The failure mileage was 200,060.

The contact owns a 2013 Ford Explorer. The contact stated while driving 70 mph, the power steering assist failed, and the steering wheel was stiff and became difficult to turn. The power steering assist and traction control warning lights were illuminated. The contact was able to drive to his residence. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The manufacturer was made aware of the failure. The failure mileage was 82,410.

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving 55 mph, the power steering assist warning light illuminated. The steering wheel locked up when the warning light illuminated. The vehicle was restarted, and the driver pulled over to the side of the road. The driver was waiting on the two truck to arrive to tow the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 118,000.

I noticed a "clunking" in my steering, when I turn steering wheel. So husband put it up on jack stand to see if anything was loose. While up on jack stands and turning the wheel, it done a "shutter" feeling. When pulling back and forth on tire, it moved fine. I made appointment with local Ford dealer and they inspected the front end and steering rack. I paid 100. 00 for the diagnose. They told me I needed to replace steering rack. Costing up to 2500. 00 if the price hadnt been bad enough news, they told me it was not recalled, but complaints were high. Also, told me that they can not get parts to fix it for a month or so??? which means, I am paying for a car that I can not drive. Something needs to be done!! as I read through all the complaints on here about steering rack issues, they need to watch over our saftey and others. Im not happy with this situation.

The contact owns a 2013 Ford Explorer. The contact stated that while in his driveway the steering became inoperable. The power steering message was displayed. The contact called the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The contact stated that the failure was related to NHTSA campaign number: 14v286000 (steering). The failure mileage was 78,662.

Was pulling out of my driveway and when I went to go forward the steering became hard so I had to get help to push it back into my driveway.

I was driving when all of a sudden the power steering gave out. My wheel locked tight and I was unable to move the wheel easy. The light on the dash first stated drivers assist disabled and then "service power steering". I almost ran off the road due to loss of control of the wheel. It was taken to gates Toyota where a certified Ford technician stated it was the power steering module. Upon looking this was an issue in Ford Explorer's in the past with a recall on it. Mine was not covered in this recall.

I kept getting the power steering assist failed. I got it repaired and then I found out that there was a recall previously on my car. How do I go about getting reimbursement about me fixing the recalled part.

The contact owns a 2013 Ford Explorer. The contact stated while driving 55 mph, the steering wheel stiffened with the "service power steering" and service advance trac" messages on the instrument panel. Despite the failure, the contact was able to drive the vehicle home using excessive force to steer the vehicle. Once the contact arriver at her residence, the steering wheel became more difficult to steer. The contact's husband was unable to turn the steering wheel. Both the dealer and the manufacturer were notified of the failure and both informed her that the vehicle was not included in NHTSA campaign number: 14v286000 (steering). The contact also stated that prior to the failure, the steering while would remain locked in the turn position and that she had to manually adjust the steering wheel to correct the steering. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.