Steering Column problems of the 2013 Ford Explorer

The contact owns a 2013 Explorer. The contact stated while driving at various speeds, the steering wheel suddenly became very difficult to turn in either direction, with a creaking sound coming from the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering column and rack and pinion was faulty and needed to be replaced. The vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA campaign number: 14v286000 (steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.

Tl- the contact owns a 2013 Ford Explorer. The contact stated that while driving at 30 mph, the contact heard an abnormal noise coming from the starring column. The contact ignored the nosie and with in second the steering while sized with all the warning light illuminated on the dash board. The contact had to turn the vehicle off and on before the vehicle could resume back to normal. The contact took the vehicle to an independent mechanic were it was diagnosed that the steering wheel needed to be replaced. The contact then took the vehicle to the dealer anderson Ford 124 s sangamon Ave, gibson city, IL 60936 (217)-784-4119 where a 2nd diagnosed test was performed and determined that the steering colum needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that 0 recall was under the VIN provided. The failure mileage was approximately 76,200. Ck.

Tl- the contact owns a 2013 Ford Explorer. The contact stated that while driving 70 mph the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the power steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA recall campaign number 14v286000(steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 93,000. Jft.

Steering column is supposedly damaged by "environmental factors" according to dealer service. I am not sure how the environment gets in there but they won't cover it even with the Ford premium care warranty package. The vehicle is only 5 years old 59,000 miles. Can't turn steering wheel easily, it skips sometimes. They say there is rust and corrosion in there and almost $1000 to replace after paying over $2600 for this super package warranty. It cost me $135 for them to tell me they wouldn't cover any of it!! I can't believe Ford is not doing anything about this issue that is pretty common after doing some research. People not to be able to turn their steering wheel could turn into a major issue. If I get into an accident for not being able to turn when they wouldn't cover anything better be sure I will be getting a lawyer.

On Dec 27, 2017, I started my car & received the power steering assist fault message on my dashboard & was unable to move my car. I was parked in my work parking lot. I had my car towed to lithia Ford in grand forks, nd & was told by my Ford service department the power steering control module was faulty and needed to be replaced. They stated it is part of the steering column and the steering column would not work without replacing the pscm. My Ford protect warranty did not cover the issue and my 2013 Ford Explorer falls outside of the manufacturing dates of the recall 14s06 (14v286000 steering: electric power assist system), as told to me by Ford motor company. I have tried, along with the service manager at lithia Ford, to get Ford motor company to get my car included in this recall as it experienced the same issue. As of Jan 4, 2018, Ford motor company stated they can't help me since I already got by car fixed.

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle experienced a loss of power steering. The advance trac system and service power steering warning indicators illuminated. The vehicle was taken to the auto plaza dealer where it was diagnosed that it needed a new steering column. The manufacturer was notified and informed the contact that the VIN was not included in NHTSA campaign number: 14v286000 (steering). The failure mileage was approximately 71,000.

Tl-the contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 55 mph, the service power steering warning indicator illuminated. The failure recurred on three occasions. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced and rebalanced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000. Djr.