Transmission Not Go Into Gear Problems of Ford F-150 - part 1

Ford F-150 owners have reported 44 problems related to transmission not go into gear (under the power train category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Ford F-150 based on all problems reported for the F-150.

1 Transmission Not Go Into Gear problem of the 2018 Ford F-150

Failure Date: 12/01/2024

Transmission not shifting into gear or slamming into gear jerking.

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2 Transmission Not Go Into Gear problem of the 2011 Ford F-150

Failure Date: 02/23/2021

Had a recall on my 2011 f150 . I took it and got it fix for the 12c23 a/t range sensor and its still doing that same things , it goes into reverse but want immediate on the dash of my f150 and this condition increases the rick of a crash or someone being hit because the truck isn't signaling it's in reverse . So the time I took my truck in to get this problem fixed it didn't fix the issue and when I get in reverse and back out , I have to put truck in park and cut to rest it because if not the truck will not shift gears . I took it back to Ford and was going to charge me 2800. 00 for lead frame and cpm.

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3 Transmission Not Go Into Gear problem of the 2011 Ford F-150

Failure Date: 02/05/2021

The transmission will not shift into gear from first gear. The rpm gauge goes up but transmission won't change gears. I have to disconnect the battery to get it going again and I am not getting a check engine light or code. I will also down shift while driving on the highway or get stuck in one gear depending on what gear I am on. It has done it several times already the last time was on February 05, 2021.

4 Transmission Not Go Into Gear problem of the 2014 Ford F-150

Failure Date: 12/03/2020

The automatic transmission will not shift into gear from neutral when stopped on occasion. The transmission has on several occasions started in 5th gear from a stop and will not allow a manual shift to any lower gear until it finally senses a speed change. When vehicle is moving from an stop when stuck in 5th gear if manually shifted to neutral at speeds up to 35 mph and above and then shifted to drive the transmission will drop to first gear causing the engine to over rev. This problem started October 2020 and was noted at gus johnson Ford spokane valley wa at a regular service appointment. No vehicle code was noted at that time. The vehicle now has 71271 miles on it. This problem is noted on a recall for model years 2011 thru 2013, I don't think it is fixed yet.

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5 Transmission Not Go Into Gear problem of the 2003 Ford F-150

Failure Date: 08/25/2020

The contact owns a 2003 Ford F-150. The contact stated that while the key was in the ignition switch, the vehicle failed to shift gear as designed. The contact had to shift the gear from park to neutral and back into park then neutral again for the vehicle to resume normal operation and turn on. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,341.

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6 Transmission Not Go Into Gear problem of the 2016 Ford F-150

Failure Date: 08/23/2020

Intermittent failure of reverse gear to engage. On multiple occasions the reverse gear fails to engage after multiple attempts to shift into and out of gear. This appears to be an electronic control issue with the transmission shifting control as it eventually resolves itself after numerous attempts. The problem is both inconvenience and safety as backing up is often necessary to execute a normal turn around. An accident resulting in two insurance claims resulted from this defect; I was attempting to backup in my home driveway and there was delay in the reverse gear engagement; not fully comprehending what was going on, I pressed on the gas to proceed while reverse was not engaging. Then the truck suddenly engaged in reverse and I lurched backward hitting another vehicle before I could apply the brake. Total damages for both vehicles exceeded $15,000.

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7 Transmission Not Go Into Gear problem of the 2018 Ford F-150

Failure Date: 09/05/2019

Transmission issue: intermittent loud bang upon starting the engine. Intermittent rattle during normal acceleration and deceleration. There is also harsh up and downshifts in the vehicle. During normal driving conditions, the vehicle will be up shifting and then it will lose power until it finds the correct gear, when it will then slam into gear. Again these are all intermittent and hard to make happen on demand. On occasion the vehicle will be sitting at a stop light and the transmission will bang into another gear, all while being completely stationary. The vehicle has a 13,200 miles on it, and is currently undergoing an oil consumption survey through the dealership due to the motor burning oil. All of these are ongoing issues that happen on random days and times, while both cold and warm.

8 Transmission Not Go Into Gear problem of the 2013 Ford F-150

Failure Date: 08/14/2019

Tl the contact owns a 2013 Ford F-150. While driving, the transmission shifted from high to low gear and the rear of the vehicle seized and start to skid down the road. The engine stalled, but the vehicle was able to be restarted. Also, the contact noticed that the gear independently shifted out of drive and failed to shift out of gear. In addition, the wrench warning indicator illuminated. The contact stated that the instrument panel indicated that the vehicle was in drive; however, the vehicle remained in third gear and could not shift out of gear. The contact drove to james hodge Ford (1711 se washington st, idabel, ok 74745, (580) 286-7676) and was advised to take the vehicle back to where it was purchased. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 250,000.

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9 Transmission Not Go Into Gear problem of the 2012 Ford F-150

Failure Date: 05/16/2019

Tl- the contact owns a 2012 Ford F-150. The contact stated that the vehicle was taken to byers Ford dealer, (1101 columbus pike, delaware, OH 43015, (888) 350-4405), where it was repaired of NHTSA campaign number: 19v075000 (power train). The contact stated the when she left the dealer, she noticed the gear shifting was different. Slowey was shifting into gear. The brake pedal was spongie and difficult to depress and also failing to stop. In addition, the contact stated that in the pass three month she had to add four bottle to the antifreeze to the transmission and the engine overheating. The service brake, the engine hot, transmission hot warning indicator lights illuminated. The contact also stated that occasional when stop or on idle the air condition would blow hot air, the windows failed to function. The vehicle was taking back to the same dealer and was informed that there was problem due to a recall campaign number 19s07 repair was incomplete and was informed the vacuum pump failed and the transmission and needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle does not have brake, it would operate intermittently and the technician told her to drive the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 115,000. Aw.

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10 Transmission Not Go Into Gear problem of the 2011 Ford F-150

Failure Date: 04/26/2019

Transmission shifts from 3rd gear into 1st gear without notice, causing the truck rpm's to spike and the truck comes to a sudden stop, once control is regained the transmission will not shift out 1st gear for several minutes and must be driven very slowly to prevent the engine from over revving.

11 Transmission Not Go Into Gear problem of the 2013 Ford F-150

Failure Date: 03/15/2019

Tl the contact owns a 2013 Ford F-150. While driving in first gear, the vehicle failed to change gears and the wrench warning indicator illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally. On several occasions, the failure occurred. The contact received notification of NHTSA campaign number: 19v075000 (power train), but the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called kevin powell's foothill Ford (located at 3220 cook school rd, pilot mountain, nc 27041, (336) 368-2239) and was informed that the part was not available. The manufacturer was made aware of the failure and did not assist. The approximate failure mileage was 114,000. Parts distribution disconnect.

12 Transmission Not Go Into Gear problem of the 2013 Ford F-150

Failure Date: 02/20/2019

Feb 19, 2019 started experiencing drive train problems. While driving my truck it would suddenly downshift into first gear and will not change gears, also from a stand still the vehicle will not change gears from a stop and start. On Feb 21, 2019 I took my vehicle to precision Ford dealership of lillington, nc where a TSB 13-6-8, (obdii data code p070) open recall 19s07 was diagnosed. They were aware of the open recall but could not repair it until approved by the Ford company. I contacted the Ford company on Mar 8, 2019. They will not have the software available until the second quarter of this year to make the necessary repairs, and they will not reimburse me if I pay to have my vehicle repaired. I feel this decision is unprofessional of the Ford company and a total inconvenience for me to be without transportation with no indication or timeframe of when I can get my vehicle repaired. At this rate my vehicle will be inoperative for no less than 2 - 3 months which I feel is no fault of mine but a lack of expediency on behalf of the Ford company.

13 Transmission Not Go Into Gear problem of the 2018 Ford F-150

Failure Date: 01/04/2019

The steering constantly pulls to the left and pulls to the right. The steering has impulses that are felt in the steering during normal driving. The steering wheel oscillates and attempts to make steering corrections at any speed. The steering wheel will remain turned in one direction. For example, driving through a curve going left, hands can be removed from steering wheel and steering wheel will lock itself in position and stay turning left. The dysfunctional steering drove me off of a 2 lane road at 55mph. The poor steering of this vehicle creates an unsafe and not road worthy vehicle. The transmission can not decide which gear to be in creating pauses of power distribution to the rear wheels. The transmission shifts hard and pulls the vehicle back and forth creating loud clunking noises and rattling the passengers. The poor operation of the transmission creates unsafe driving conditions.

14 Transmission Not Go Into Gear problem of the 2012 Ford F-150

Failure Date: 12/03/2018

While in motion my truck has slammed into first gear while at dangerous speeds. In addition, I have had instances where the truck has started in a high gear and would not exit 5th gear. At the same time the speedometer didn't work and the odometer displayed all dashes (I have pictures of this). My research indicates that both issues are due to a documented failure in the molded leadframe (part of the automatic transmission). The first issue appears to exactly match recall "16n02". The second issue exactly matches TSB 13-6-8. The fix for both is a replacement of the molded leadframe. Ford is saying that my truck is not eligible for the recall (with no explanation) even though my truck is exhibiting the exact symptom specified in the recall and matches both the date and location of manufacture as well as the model of transmission. I had the downshifting issue happen years ago as well and that was serviced under warranty. However, I believe the dealer only replaced the output sensor and not the entire molded leadframe as specified and the problem has reoccured now - though luckily it is not happening often like it did before. This is the link to the recall: https://media. Ford. Com/content/fordmedia/fna/us/en/news/2016/04/27/Ford-motor-company-issues-three-safety-recalls-and-two-safety-CO. Html.

15 Transmission Not Go Into Gear problem of the 2013 Ford F-150

Failure Date: 09/16/2018

Vehicle was stopped in the left turn lane. When the green arrow appeared, pressure was applied to the accelerator. The vehicle began to move at a rate that was not normal for what the tachometer was reading. The vehicle then jolted suddenly as if the 1st gear had engaged. This was shortly followed by the vehicle losing road speed. It seemed that 5th gear had been engaged. The seatbelt caution and wrench symbol came on. The speedometer dropped to 0. I was able to move the vehicle out of traffic lanes, but it was slow because the transmission was not in first gear. Putting the vehicle into neutral and back to drive did not fix the problem. Once stopped, I shutdown the vehicle and waited 30 seconds before restarting the vehicle. This seemed to fix the issue. The check engine light will not go on for this failure. I have contacted Ford dealerships who are unable to diagnose the issue unless there is an associated check engine light and code that can be retrieved from the onboard computer. This is a safety issue because a powertrain failure while in traffic can lead to a vehicle being unable to clear an intersection if there's oncoming cross traffic. I request that NHTSA investigate f150 model year 2013 for this issue with the erratic shifting in the automatic transmission at low speeds.

16 Transmission Not Go Into Gear problem of the 2013 Ford F-150

Failure Date: 09/12/2018

While traveling in 4th gear, the vehicle suddenly went into 1st gear. It would not go out of 1st gear until I shut it off and restarted. Happened again before I got it home. Dealer replaced the lead frame harness, cost $1025. 00. This could have resulted in a serious accident. Vehicle had 60844 miles on odometer.

17 Transmission Not Go Into Gear problem of the 2013 Ford F-150

Failure Date: 04/19/2018

Transmission downshifts without notice from 6th gear to 1st gear while traveling at high speeds resulting in rear tires locking up. Periodically shifts from park directly to 5th gear and gear selection cannot be overridden by the driver unless the vehicle is turned off and restarted.

18 Transmission Not Go Into Gear problem of the 2017 Ford F-150

Failure Date: 04/16/2018

Transmission will stick and not change gears. Like a dead spot and truck would not go faster. This has happened several times.

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19 Transmission Not Go Into Gear problem of the 2011 Ford F-150

Failure Date: 03/25/2018

While driving on the interstate at 70 mph my speed information screen showed the wrench and the transmission down shifted to a lower gear. I had to pull off the interstate and restart the vehicle after waiting a few minutes. After I restarted the vehicle the check engine light and wrench went out. Subsequent problems have been the transmission will not shift out of gear and the information screen shows the wrench. My local mechanic said the following p codes were present, p0720 and p0722 and advised there was a recall for my specific transmission. When I called Ford they said that even though my transmission was experiencing the same problems as those under recall my specific transmission was not on the recall list.

20 Transmission Not Go Into Gear problem of the 2012 Ford F-150

Failure Date: 12/05/2017

On 12/5/17, I was getting on to I-10 to head west to lake charles. On the ramp, my truck would not get out of first gear so I had to stop on the side of the interstate, turn, my truck off and back on. It started working until I was on the interstate going 70 mph, then my rpm's went up, and my speedometer went to zero. The cruise control would not work as well, and check engine light came on. I had to coast on the interstate hoping the transmission would not go into 1st gear again. I contacted two different Ford dealerships, as well as Ford motor company, but they stated there is no recall on my truck. My truck was made at the kansas city plant and was created January 2102 which fits the place and date of the recall. This happened several times, and Ford is not helping at all. It will cost over $500 to fix a defect that should have been fixed by Ford. It is a 2012 F-150 truck.

21 Transmission Not Go Into Gear problem of the 2012 Ford F-150

Failure Date: 09/18/2017

My 2012 Ford f150 has about 60k miles on it. I have been having transmission problems - shifting into higher or lower gears than it should, not shifting into gear, revving high with low power, the speedometer will show 0 mph a lot of times, and at one point it downshifted into first gear while I was driving 65-70mph on the freeway. Fortunately, that time nobody was behind me and I was able to safely pull to the shoulder. That only happened once. I was able to put it in park, turn it off, and turn it on again to get it going. The other issues have been happening a few times a day and I can get it to work and back but it's a little dicey when driving in traffic. I have to put it in park, turn it off and sometimes in reverse to get it going. I got a dtc p0720 a few days ago and then took it into the shop on sept 18th. Jones west Ford, the Ford dealership in reno told me it was the lead frame and they would replace it for over $700. I started looking online to see if anybody had experience with this. Apparently there was a recall for my make and model and year, with my transmission, for trucks built at the plant where my truck was built at the time my truck was built. I called Ford customer service, but they and the dealership say my truck is not affected by the recall. It is however showing all the signs of an unsafe vehicle with the exact same problems that I am seeing in the recall (I guess Ford now calls it a "customer satisfaction program" 16n02). They said they would have to charge me, they didn't fix my truck, said the part is back-ordered and I should come and get my truck and take the chance of driving it. I asked for a loaner vehicle and they said no. After I picked it up, driving home in heavy traffic, the hood started to rise up. After they didn't fix my truck, they forgot to latch the hood. Very scary. Pulled to the side of the busy freeway, latched the hood.

22 Transmission Not Go Into Gear problem of the 2012 Ford F-150

Failure Date: 08/27/2017

The contact owns a 2012 Ford F-150. The contact stated that the vehicle independently shifted from first gear and failed to change gears appropriately. The contact had to turn off and restart the vehicle in order for it to return to normal. The failure recurred the following day. The dealer (athens Ford, 4260 atlanta hwy, athens, GA 30606, (706) 521-0778) diagnosed that the leaf frame wiring harness in the transmission needed to be replaced. The dealer and the manufacturer made no mention of the service campaign (15n05 electric vacuum pump extended coverage), so the contact was uncertain if it was related. In addition, the manufacturer stated that the vehicle was excluded from a recall campaign. The failure mileage was not available.

23 Transmission Not Go Into Gear problem of the 2012 Ford F-150

Failure Date: 05/01/2017

The contact owns a 2012 Ford F-150. The contact stated that the vehicle independently shifted into another gear, which caused the vehicle to stall on the highway. All the instrument panel warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.

24 Transmission Not Go Into Gear problem of the 2011 Ford F-150

Failure Date: 04/05/2017

Transmission may not go into reverse or when the driver pushes the shift lever in the reverse �r� position and the vehicle's transmission does go in reverse, the �r� may not illuminate on the dashboard of the F-150. The backup lamp on the rear of the vehicle may not illuminate. This was a previous recall for this year model but I have been told my truck was not affected. Every symptom descrided is exactly what is happening to my vehicle. Any time I put the vehicle in reverse the "r" on the dash does not light up and it takes approx. 5-10 seconds for the vehicle to go in to the reverse gear at which time a yellow wrench appears on the dash. The reverse lights do not come on and the reverse camera does not activate. After the wrench appears the transmission will not recognize any gear. I have to shut the truck completely off and restart for drive to function correctly.

25 Transmission Not Go Into Gear problem of the 2011 Ford F-150

Failure Date: 03/13/2017

While traveling on a city street, my truck suddenly downshifted into a lower gear (3rd) causing the truck to suddenly slow in traffic. Transmission would not change gear after that. If I had been traveling at a greater speed or on a highway it may have caused my truck to lock the wheels and my have caused an accident.

26 Transmission Not Go Into Gear problem of the 2011 Ford F-150

Failure Date: 02/15/2017

Tl- the contact owns a 2011 Ford f-i50. The contact stated that on several occasions while the gas pedal or brake pedal was depressed the vehicle jumped and accelerated. The transmission failed to shift gears properly. The transmission light illuminated. The vehicle was not taken to a dealer or diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact stated that the manufacturer stated that no recalls are on the vehicle and did not offer any further assistance. The failure mileage was 165,000. Lt.

27 Transmission Not Go Into Gear problem of the 2012 Ford F-150

Failure Date: 01/23/2017

The ses, service engine soon, light came on. I noticed my truck lacking power and taking longer to shift gears when accelerating. It become less of a smooth shift and more jerky. When traveling on the highway at ~70 mph, the engine would not hold 6th gear. It would drop to 5th and 4th gear, until I gave it more gas. It would reach 3500 rpm's at times before shifting which was not normal. I also noticed starting in the fall of 2016 a short loud abnormal noise at cold start. After researching these issues, this led me to TSB 14-0194, code p0016, dealing with the 3. 5l ecoboost engine. I took my truck to my local dealer and this was the issue. I have been the only owner of less than 5 years and was at 75,500 miles, out of the 60,000 mile warranty. I just had the repair done, costing me $3600. The repair included parts listed in TSB 14-0194 as well as timing belts, additional gaskets, seals, guides, tensioner, cam, sprocket, gear crankshaft, among others. I question how this known issue of timing chain stretch with the TSB is not a recall. This problem can cause an accident when accelerating on to a freeway. It can also cause an accident by suddenly downshifting while driving. I am glad my truck is fixed, however did not like the price tag. I fear that this known issue will lead to a deathly accident and it is unfortunate that a recall has not been issued yet. I hope this post helps make a change, saving consumers a costly repair and even someones life from a future accident.

28 Transmission Not Go Into Gear problem of the 2012 Ford F-150

Failure Date: 01/12/2017

Transmission down shifted to 1st gear and would not shift the gears right. While on i10 interstate!.

29 Transmission Not Go Into Gear problem of the 2013 Ford F-150

Failure Date: 12/12/2016

I was driving in traffic at approximately 45 mph when my truck suddenly surged as if I had hit something and a faint squeal of the rear tires. Then as sudden at it happened the truck began to roll smoothly again. A wrench appeared on the dash screen with a statement that said "maintenance required". The airbag indication illuminated. Once the wrench symbol and "maintenance required" statement disappeared the regular screen came back that showed the mileage and the amount of miles until empty, except the numbers were all dashes. Also the speedometer was showing that I was going 0 mph when I was clearly moving around 45 mph. I tried to accelerate and the vehicle would not accelerate no matter how much throttle I gave it. I noticed the truck was stuck in 5th gear. I tried to manually shift the gears and when I pressed the + and - buttons on the gear shifter the number "5" on the dash would flash and not change gears. I could not seem to get the truck over 2300 rpm. I took a photo of the display showing the dashes and 0 mph.

30 Transmission Not Go Into Gear problem of the 2007 Ford F-150

Failure Date: 09/04/2016

Every vehicle that Ford put out with a cam phaser is experiencing issues with the can phaser. Any sae certified mechanic will verify this. This is a horrible design. Why hasn't Ford stepped up to the plate and fixed this issue? I believe they are trying to bury it so that they don't have to incur the cost of fixing their mistake. Due to this issue I've been stranded on the highway. The truck looses power, won't go into gear. . . . Etc. . . . This happens after the can phaser has activated and then I come to a stop. Then it's misfiring stalling not going into gear. . . You name it it's an issue. A compute read on the obd2 stayed that I had misses in ignition coils 1,3 and 7 replaced them then the teaching stayed misfired is 2,4 and 5 replaced them and all the same issues. . . Every mechanic I've spoken to says absolutey the phases and that they have to put a cam phaser delete kit in these vehicles do get rid of these problems. Why hasn't Ford been held responsible for such a terrible design?.

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31 Transmission Not Go Into Gear problem of the 2002 Ford F-150

Failure Date: 09/02/2016

Vehicle in motion on city street. Loud noise in drive position, transmission went out of gear, vehicle would not go back into gear.

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32 Transmission Not Go Into Gear problem of the 2011 Ford F-150

Failure Date: 07/02/2016

Truck would not start but had power. Paid for new starter and still would not start. When able to get truck started manually underneath the truck- wrench light was on dash and truck would not shift gears, no cruise control, and no lights on dash for r p n d m. Trs code pulled on my truck when tested and this is part of a Ford recall but Ford stating my VIN is not part of the recall yet my truck is having this issue and they dont have to fix it.

33 Transmission Not Go Into Gear problem of the 2005 Ford F-150

Failure Date: 03/05/2015

On the morning of March 5th 2015 I started my truck to warm the inside and also melt the snow off my windshield. I got in the truck and backed out away from house. Due to having snow on the driveway I turned on the 4 wheel drive in high. My four wheel drive would not work so I tried to swicth to 2 wheel drive back to four wheel drive but the 4 wheel drive would not turn on. I grabbed the gear shift to put the truck back in park when I noticed my gear shift could float to park to 1st gear freely and would not shift. At this time I noticed smoke starting to come inside cab from under dash and thru the vents. I jumped out and opened the hood. A 1 foot section of a wiring harnes mounted to the firewall had caught fire. I made attempts to put out the fire but within a few seconds the engine compartment was engulfed. In 2 to 3 minutes the entire inside of the cab was also completely on fire. My wife who was watching me immediatly called 911 to get the fire department. After 3 minutes the truck was already a total lose. Due to the truck being only 60' from my house and burning so hot I was concerned about my house catching fire. Two gentleman from the rescue squad arrived but it was too late for anything to be done. I was able to get a backhoe and put the fire out with snow. Unfortunately I had liability insurance only which meant a total lose. I never dreamed that the truck would burn up sitting in my driveway!!!! I know there have been some recalls for f150 due to fire hazards with the cruise control for other year model close to 2005. A vehicle catching fire while its sitting in a driveway running is totally unacceptable. The truck was in excellent shape and had no after market parts or work performed. I have no ideal why the wiring harness caught fire.

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34 Transmission Not Go Into Gear problem of the 2005 Ford F-150

Failure Date: 10/21/2011

I was coming to a stop when the transmission would not release from gear and then finally did with a loud clunk. When I went to drive forward the engine revved up and then jumped into gear jumping the truck forward. There was no warning for a transmission failure it all of a sudden lost all gears. The mechanic at the Ford dealership said it was a known issue to them and that one of the internal seals probably broke and caused a "catastrophic transmission failure. ".

35 Transmission Not Go Into Gear problem of the 1997 Ford F-150

Failure Date: 01/17/2011

Transmission failure, truck has 112000 miles and the tranny would not shift to 3rd gear, the fluid and filter has been changse 5 times more than recommended by manafacturer, I also had aamco install a larger transmission cooler. What happened to the tranny is the c clamp that locks the main drive in the transmission came off, and destroyed the od drum and gears I have always kept my vehicles well maintained and at a cost of $1,900. 56 I feel that Ford should re imburse me for this , the truck has never hauled any heavy loads or pulling a trailor with anything heavier than a riding lawnmower. I have a 1970 Ford truck that is a better truck than my 1997. I could only imagine what would happen to a new truck if driven like the commercials they produce. I have always been a Ford man but they are changing my mind quickly. This truck has never been abused. It's absurd that a possibly $5. 00 part could cause me almost 2 grand. I am about to buy a new truck and I will be shopping around and looking at consumer reports to make a decision.

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