Steering Failed Problems of Ford Flex

While driving the vehicle (it was in motion), on hwy 290 (near manor, TX), the steering on our 2018 Ford Flex seized up and the car was impossible to turn. Due to complete lack of steering, the car was an immediate danger to drive and it was extremely difficult to get safely off the road, but my husband was able to do so. He was lucky to avoid a major collision. The next day we called for the car to be towed to the dealer. The tow truck driver was able to start the car without any issue. With extreme manual force applied, the tow truck driver was barely able to turn the car enough in order to get it onto the tow truck. Once the car was received by the dealer, the service associate confirmed this 'steering failure' was a problem they had seen come up a few times in the prior weeks with other Ford makes and models. They said it was a costly repair and I should be lucky because we bought the extended Ford warranty program and they would call me later to confirm after a diagnostic was completed. Later that day they called me and said their diagnostics confirmed the steering failure, that it was covered by warranty and may take a few days as a major repair for the steering system. 3 days later, they denied any steering failure, and claimed it was a failed battery instead. Despite our complaint, they charged us $500 for a new one. As a result of this situation, we sold the car (as a death trap), cancelled our Ford extended warranty and sold all of our Ford stock. I hope something is done about this before their steering failures kill innocent people. If I see a Ford on the road, I will be giving them a wide berth.

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Tl-the contact owns a 2012 Ford Flex. The contact stated the steering wheel failed. The contact was unable to turn the steering wheel. There was no warning light before during or after the failure occurred. The contact had to wait a few minutes for the steering wheel to unlock. The contact spoke with airport Ford dealer 8001 burlington pike, florence ky 41042 phone (859)371-4750. The dealer advisedthat there was an extended warranty for the steering rack and the repair was not performed until the steering wheel had completrly failed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 59,620. Li.

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Steering intermittently becomes very difficult with great effort required to turn steering wheel. Steering wheel also will fail to accurately control steering. Wheel will jerk in hands. Problem occurs when stationary and when driving at low to medium speeds.

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Tl the contact owns a 2013 Ford Flex. While attempting to pull out of the driveway at approximately 3 mph, the power steering ability became difficult and "service power steering assist" illuminated on the instrument panel. The vehicle was taken to Smart Ford (1103 martin luther king blvd, malvern, ar 72104) where it was diagnosed that the steering gear failed and needed replacement. The manufacturer was notified and stated that the vehicle was not included in NHTSA campaign number: 15v340000 (steering). The vehicle was not repaired. The approximate failure mileage was 105,000.

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Our 2011 Ford Flex has experienced a steering column failure. The vehicle suddenly lost steering, not power. But steering is impossible. After forcing it back and forth we were able to get it to go again. The dealer diagnosed it as the steering shaft binding up. I see there are many complaints about the steering in this vehicle. No recall is currently issued for this VIN.

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Repeated steering failures. Initial failure (spring 2016) occurred several months after collision repair (December 2015) done at dealer service department. Repaired vehicle came back with tighter steering than previously experienced. Failure in spring 2016 involved complete loss of power steering upon startup of vehicle. Shut down and restart did not restore power steering operation. Steering gear replaced by dealer service department. Second failure (spring 2017) involved loss of traction control, stability control, cruise control due to failure of power steering control module. Power steering control module replaced by dealer service department. Third failure (November 28, 2017) is loss of power steering gear upon vehicle startup. Shut down and restart restored power steering operation.

Tl the contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start upon turning the key in the ignition. The vehicle was towed to buckeye Ford Lincoln (2343 w michigan st, sidney, OH 45365, (800) 700-0050) where it was diagnosed with a fuel pump module failure and the fuel pump needed replacement. The contact stated that the vehicle was repaired, but the failure persisted. The vehicle was then towed back to the dealer where it was diagnosed that the rcm module needed replacement. Upon further investigation, the failure was discovered to be a wiring issue from the fuel pump repairs. The vehicle was rewired. The contact stated that the manufacturer was made aware of the failure and a case was opened. While driving various speeds, the steering seized and the power steering was lost without warning. The vehicle was taken back to the dealer where it was diagnosed with a steering rack failure, which needed replacement. The contact stated that the vehicle was not repaired due to the cost. The manufacturer's was made aware of the failure, a case was opened, and the contact was referred to NHTSA. The approximate failure mileage was 72,018.

The electric steering is making a clunk noise when turning at low speeds. (can't really hear it at higher speeds) that is an early warning of an epas failure. (electric power assist steering) eventually the steering will whine and fail when driving going into manual mode. That is a safety issue! since my wife is driving the car with my young daughter it has me nervous and worried.

Steering gear failure in epas steering system. Constant jerking of the steering at all speeds, very loud noise and difficult to control.

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The contact owns a 2011 Ford Flex. The contact stated that there was an eps failure. The steering wheel seized after starting the vehicle and it was extremely difficult to steer each time the failure occurred. The manufacturer indicated that the vehicle was not included in any manufacturer recalls to provide a solution for the eps failure. The dealer (citrus motors Ford, 1375 s woodruff way, ontario, CA 91761, (855) 902-9523) indicated that it may take up to three days to diagnose the failure and that further testing may be required. The failure mileage was not available.

The contact owns a 2013 Ford Flex. While driving 30 mph, the steering failed. The contact stated that the steering wheel became extremely difficult to turn. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the software and the steering gear needed to be replaced. The vehicle was not included in NHTSA campaign number: 15v340000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.