Steering Rack And Pinion Problems of Ford Flex

The contact owns a 2010 Ford Flex. The contact stated while driving at an undisclosed speed, there was a metal clicking and scraping sound coming from underneath the vehicle. In addition, the contact stated that the wheels felt loose. The contact stated that a nearby driver informed her that sparks were coming from underneath the vehicle. The contact drove the vehicle to the shoulder of the road. The contact stated that a nearby driver identified that the rack and pinion had detached. In addition, the power steering fluid had leaked out onto the ground. The contact was driving on a busy highway during the failure occurred. The contact stated that her grandchildren were in the vehicle when the failure occurred. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 119,000.

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The steering rack and pinion went out on my 2011 Ford Flex. The is a recall on Ford Flex 2011-2013 but Ford keeps telling us it is not under warranty!!! we had this replaced and it went out again 4 months later. This is unacceptable and needs to be addressed by Ford.

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Tl the contact owns a 2013 Ford Flex. The contact stated that while his brother was driving at a very low speed and attempting to make right or left turns, the vehicle loss motive power. The contact stated that the failure was not evident while driving straight. The vehicle was taken to muscatell-burns Ford (901 us-10, hawley, mn 56549) to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact referenced the failure to NHTSA campaign number: 15v340000 (steering) however, the VIN was not included. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was approximately 100,000.

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Electric steering mechanism started making creaking sound when steering wheel is turned left or right. Dealer recommended replacing the rack and pinion system for $2,700. My car only has 59,000 miles. This major operating system should not be failing.

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I am not sure if I have takata air bags, however the air bag light has been on for over a year. The steering takes additional strength to turn at lower speeds. It does not matter where the car is driven for the steering issue, it happens on city streets, the highway if turning at slower speeds. The rack and pinion and power steering pump have been replaced did not fix the issue.

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Tl the contact owns a 2010 Ford Flex. The contact stated that the power steering was faulty. While operating the vehicle, the contact noticed an abnormal burning odor and the steering wheel could not be moved. Another motorist helped the contact push the vehicle to the shoulder. On another occasion, while making a sharp turn, the vehicle made an abnormal moan/groan sound. The vehicle was taken to henderson Ford (2530 us-41, henderson, ky 42420, (270) 827-3566) where it was diagnosed that a new rack and pinion needed to be installed. The vehicle was repaired and a �detroit axle rack and pinion� was installed. The contact stated that the vehicle was previously taken to three unknown dealers and the power steering was replaced four times and clocksprings were installed; however, none of the previous remedies repaired the vehicle. The manufacturer was made aware of the failure and sent the technician who installed the �detroit axle system�. The failure mileage was 150,000.

While driving home the service power steering/service advancetrak warning came on. I was able to drive the additional 5 miles or so to get home without having any major steering issues. The steering felt different, but was still controllable. Upon arriving home, I turned the vehicle off and back on. I was seeing if the warning disappeared, but now it said service power steering now. At this point the steering wheel was almost immovable. I was able to get the vehicle down to the street, where I had it towed to the closest Ford dealership. I received a call stating that the rack and pinion steering gear was in need of replacement. We purchased the vehicle in the fall 2015 with about 78000 miles on it. Currently we have about 94000 miles on it. I have noticed that the newer model years with the same engine have had a similar defect prompting a recall. I find it hard to believe that a similar problem could have occurred with the exact same scenario. The dealership has responded with an estimate for $2200+. With the vehicle having less than 100000 miles and now requiring such a major repair, I personally feel as though Ford has some responsibilty. Luckily I was able to make it home with my vehicle, but if I had to have driven any further away what could have happened? please help not just me but other owners of the same my2010 vehicles.

Car was exiting route i90 onto a toll exit ramp. Power steering failed and car could not be steered at all. Initial report from repair shop is that the car's power steer leaked completed out and damaged the rack and pinion steering system. There were no warning lights or other indications that this was occurring until this incident.