Electric Power Assist Steering System Problems of Ford Fusion

The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 45 mph, the driver's assist warning light illuminated. The contact stated that moments later, the steering wheel seized, and the vehicle became undrivable. The vehicle was towed to the residence and was diagnosed by an independent mechanic. The independent mechanic became aware that the error code was related to a malfunction with the driver assist and the electrical module, which included all the driving features and needed to be replaced. The contact stated that the vehicle could only be operated manually. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 146,000.

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The contact owns a 2011 Ford Fusion. The contact stated that the vehicle was turned on and while starting to drive the owner noticed that the power assist seized. The vehicle was restarted but the failure persisted. The contact stated that the vehicles traction control system warning light illuminated. The vehicle was taken to the dealer where it was power assist need to be replaced. The owner referenced NHTSA campaign number: 15v340000 (steering) to the dealer and the manufacturer in which they stated that due to the mileage the owner would have to pay for the repair. The failure mileage was 158,000.

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See attached document for complaint.

The contact owns a 2011 Ford Fusion. The contact stated while making a u-turn in his driveway, the steering wheel became difficult to turn. The contact stated that the electric steering fault and the traction control warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 15v340000 (steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

The contact's mother owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The check engine and power steering warning lights were illuminated. The contact used an odb reader and determined that the power steering module was defective and needed to be replaced. The vehicle was taken to a dealer, and it was determined that the electric power assisted steering (epas) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA campaign number: 15v340000 (steering) however, the VIN was not included in the recall. The failure mileage was approximately 30,000.

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The contact owns a 2010 Ford Fusion. The contact stated that the electric power steering failure warning light was illuminated. The contact stated that excessive force was needed to steer the vehicle. The vehicle was inspected by a certified mechanic who stated that the power steering assist had failed to operate as needed. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that the due to the age of the vehicle the vehicle was not eligible for a free repair under recall. The contact was referred to the NHTSA hotline for assistance. The approximate failure mileage was 132,000.

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The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 10 mph, the steering wheel became difficult to maneuver and the power steering assist warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed that the power steering assist needed to be replaced. The contact stated that the local dealer initially told him that repairs would be covered under warranty for electric power assisted steering (epas), however, he was then informed by the local dealer that it would be at his own expense. The vehicle was not repaired. The manufacturer was made aware of the failure and also confirmed that the repair would not be covered by the warranty and advised to file a complaint with NHTSA. The approximate failure mileage was 134,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 30 mph, the electric power steering assist failure warning light illuminated and the vehicle lost power steering functionality. The vehicle was safely driven to the local dealer to be diagnosed. The contact stated that the power steering assist and the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 30 mph, the power steering warning light illuminated. The contact stated that while attempting to steer the vehicle to make a turn, the vehicle lost power steering functionality. The contact stated that she pulled off the road to restart her vehicle however, the steering wheel was difficult to turn. The contact stated that extra effort was needed to steer the vehicle. The vehicle was driven back to the residence and remained unrepaired. The local dealer was contacted and informed the contact that the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.

The contact owns a 2010 Ford Fusion. The contact stated that after starting the vehicle, the power steering assist and advance trac messages displayed and the steering wheel became very difficult to turn in either direction. The vehicle was taken to the local mechanic who diagnosed that the power steering module was faulty. No further information was available. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 145,000. Invalid VIN.

The contact owns a 2012 Ford Fusion. The contact stated while driving at 59 mph, the steering wheel locked inadvertently. The message "service power steering now" was illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the electric power steering assist had failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA campaign number: 15v340000 (steering). The failure mileage was approximately 159,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 mph, the power steering indicator light illuminated. The contact drove home without power steering functionality. Additionally, the vehicle was pulling to the right. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with power steering failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

The contact's son owns a 2012 Ford Fusion. The contact stated that while driving at 15 mph, the steering wheel inadvertently lost power steering. The power steering warning light and the steering assist warning light illuminated. The contact's son was able to continue to drive the vehicle to his residence by manually steering the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the steering rack and pinion had failed. The dealer and manufacturer were notified of the failure and informed the contact that the vehicle would be repaired at his own expense because the VIN was not included in NHTSA campaign number: 15v340000 (steering). The vehicle was not repaired. The failure mileage was approximately 95,000.

The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the warning message "power assist failure" appeared on the instrument panel and the steering wheel was significantly difficult to maneuver. The contact was able to forcefully maneuver the steering wheel with assistance and the vehicle was taken to the dealer. The dealer diagnosed the failure as a steering module fault. The manufacturer was notified of the failure and informed the contact that an unknown recall repair had already been completed on the vehicle in the year 2016. The manufacturer also advised the contact that she would be responsible for the cost of the repair. The vehicle was not repaired. The approximate failure mileage was 103,000.

The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the message "power steering assist fault" illuminated on the instrument panel. The vehicle was taken to an independent mechanic who diagnosed that the power steering assist system needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA campaign number: 15v340000 (steering) because the VIN was not included in the recall. The manufacturer was notified of the failure and advised the contact that he would be responsible for the cost of the repair since the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 213,000.

The contact owns a 2010 Ford Fusion. The contact stated that while at a complete stop, she attempted to make a left turn and the power steering assist failed to operate as needed. The contact stated that excessive force was needed to steer the vehicle. The advanced stabilitrak and the power steering assist fault warning lights illuminated on the instrument panel. The contact pulled off to the side of the road and restarted the vehicle; however, the failure persisted. The vehicle was not diagnosed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle and reversing, the steering wheel failed to turn. The service power steering message was displayed. The contact called the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA. The contact stated that the failure was related to NHTSA campaign number: 15v340000 (steering). The failure mileage was approximately 74,000.

The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the message "power steering assist fault" displayed on the instrument panel and the steering wheel was difficult to turn in either direction. After turning off and restarting the vehicle, the vehicle operated normally however, the failure reoccurred. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 15v340000 (steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The local dealer was not contacted. The failure mileage was 160,000.

The car was being driven 30-40 mph. There were no warning lights on and no prior issues. Power steering failed preventing the car from being steered. Luckily the road was straight and no cars were around. Car was stopped blocking the lane it was in. If the road was curving or traffic was around a crash would have been unavoidable. At time of failure lights started to flash including the message 'power steering assist fault". Car was towed to dealer. Steering gear replaced at a cost of $2,997. Mileage on the car was 53,000 miles.

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The contact owns a 2012 Ford Fusion. The contact stated that the power steering would fail to operate while driving at various speeds. Excessive force was needed to steer the vehicle as the power steering assist warning light illuminated on the instrument panel. The contact had taken the vehicle to a dealer where he was given an estimate for the diagnostic which the contact declined. The contact then called conroy motors (1457 NY-78, java center, NY 14082) where he was given the same information as the previous dealer. Upon investigation, the contact discovered NHTSA campaign number: 15v340000 (steering) which he linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 154,000.

While I was driving the power steering completely shut down and locked up like crazy. This car only has 60k miles on it. I talked to the dealership and they say they have seen this happen with Ford Fusions with less than 20k miles and it has been quite a problem. I also looked it up, and there are a lot of us that have had this happen with low miles and low years of ownership. This is such an issue that Ford doesn't even replace it with the same part and has a revision they are installing.

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The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 30 mph, the power steering warning light illuminated. The contact pulled over to restart the vehicle however, after restarting the vehicle, the power steering functionality failed to return. The contact had the vehicle towed to an independent mechanic and the contact was notified of NHTSA campaign number: 15v340000 (steering). The dealer was contacted, and the contact was informed that the recall repair was already performed on the vehicle. The manufacturer was made aware of the failure and referred the contact the NHTSA for assistance. The approximate failure mileage was 170,000.

The contact owns a 2012 Ford Fusion. The contact stated that while her husband was pulling into a parking space, the power steering message appeared on the instrument panel causing her husband to have to use excessive force to steer the vehicle. Her husband had taken the vehicle to an independent mechanic where a temporary fix was performed however, the failure returned soon after repair. The contact called the dealer and she was informed that the vehicle was not included in NHTSA campaign number: 15v340000 (steering). The manufacturer was also notified of the failure and referred her back to the dealer for assistance. The vehicle was not repaired. The failure mileage was 99,759.

Steering assistance failed leaving car unsafe to drive. It’s is available for inspection. Fortunately the steering failure occurred after I parked the car.

The contact owns a 2011 Ford Fusion. The contact stated that while reversing, the steering wheel locked up and failed to move. The vehicle was restarted and functioned as designed. The power assist warning indicator light illuminated. The contact called the local dealer where the diagnosis was the gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered under a warranty or a recall. The failure mileage was 102,000. The contact stated that the failure was similar to NHTSA campaign number 15v340000 (steering).

The contact owns a 2010 Ford Fusion. The contact stated while driving 55-60 mph, the vehicle loss power steering assist and required extra effort to steer the vehicle. The power steering assist warning light was illuminated. The vehicle was not yet taken to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 94,000.

The contact owns a 2010 Ford Fusion. The contact stated that while starting the vehicle, the power steering default warning light would illuminate. In order to turn off the warning light, the contact had to turn off and then restart the vehicle. The failure occurred intermittently however, the failure persisted with the power steering assist default warning light remaining illuminated, with the service advancetrac and traction control warning lights illuminated. The contact took the vehicle to the dealer who diagnosed that there was an internal failure in the power steering module. The contact was informed that the steering gear needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,000.

Tl the contact owns a 2011 Ford Fusion. The contact stated received NHTSA campaign number: 13v227000 (fuel system, gasoline) and the vehicle was serviced at kirk auto company (235 state hwy 7 frontage rd, grenada, ms 38901). The contact stated the fuel tank was leaking fuel onto the ground. The contact also mention while driving approximately 5 mph the steering wheel was difficult to maneuver with the power steering warning light illuminating. The contact stated that the fuel tank was still leaking fuel as the vehicle was taken back to the dealer for service. The dealer diagnosed the failure as a cracked fuel tank that needs to be replaced. The contact mentioned that she sustained injuries to the right hand that required medical attention. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 234,069.

The contact owns a 2010 Ford Fusion. While pulling into the driveway, the electrical power steering warning indicator illuminated and the steering wheel seized. The vehicle was taken to marler Ford company (22077 us-167, dry prong, la 71423, (318) 641-1463) who stated that the repairs would be charged to the contact. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 120,000.

2011 Ford Fusion. Consumer states safety issues with vehicle related to driver controls and distractions, battery failure and loss of electric power steering capability the consumer stated there was no warning that the steering was about to freeze while driving. The consumer also stated it was difficult to read the instrument panel. The headlight control was located in an inconvenient place, the obstruction of the left side plastic molding inside the steering wheel prevented a clear view of object.