Steering Problems of Ford Fusion - part 1

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact heard an abnormally loud bang. The power steering failure warning light was illuminated. The vehicle was driven to the residence. The contact diagnosed the vehicle with rack and pinion failure and detached bolts. The contact stated that the bolts were corroded, and the rack and pinion gear had detached. The contact stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 19v632000 (steering); however, the VIN was not associated with the recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 146,000.

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The contact owns a 2011 Ford Fusion. The contact stated that while attempting to turn the steering wheel, the steering wheel seized, with several unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed, and determined that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.

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The contact owns a 2014 Ford Fusion. While driving at an undisclosed speed, the steering wheel became very firm. The contact pulled over, and the messages “steering loss” and “service advancetrac” were displayed. The vehicle was taken to an independent mechanic. The contact referenced NHTSA campaign number: 19v632000 (steering); however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 107,904.

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Power steering loss (2019 - recall 19s26): affects 2013–2016 models. Corrosion of the steering gear motor bolts can lead to a sudden loss of electric power steering assist, making the car harder to steer. This recently happened to my vehicle, causing my wife to almost crash. Luckily she wasn’t far from home and was able to drive slowly with very difficult steering made it home safely. I took the vehicle to the local Ford dealership that has described that the bolts have sheered off on my vehicle the exact thing described in this recall, but have informed me that according to my VIN this recall doesn’t apply.

The power steering module/rack, passenger side air bag safety is a risk due to steering not working properly/ seat belt constantly locking yes yes others inspected seat belt sensor has been on several months service steering assist/lane keep system malfunction service required and steering assist fault - all came on when it got cold and steering won’t work now.

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I am writing to formally report that the safety recall repair on my 2012 Ford Fusion has failed to resolve the dangerous loss of power steering. My vehicle underwent the 15s18 recall update only at tom's Ford back in 2015. On January 20 2026, the steering failed again while driving, creating an immediate safety risk. The dealer has failed to provide a permanent remedy at jim hudson Ford in lexington SC. As safety recalls do not expire, I request a permanent fix of the steering gear replacement within 14 days of this letter, per NHTSA guidelines. If this is not resolved, I will pursue further legal action.

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I am writing to formally file a complaint and request resolution regarding a serious safety issue involving my 2012 Ford Fusion sel (VIN: [xxx] ). I have been a loyal Ford customer for over 20 years and have owned only Ford vehicles. Unfortunately, my recent experience with Ford customer care and my local dealership has been extremely disappointing and concerning. A few weeks ago, my 2012 Ford Fusion suddenly lost power steering while my young son was driving home from school. This created a terrifying and dangerous situation that could have resulted in a serious accident or injury. Thankfully, he was able to safely pull over, and no one was hurt. However, this was clearly a major safety failure. After this incident, I contacted Ford customer care and my local Ford dealership to seek assistance. I was informed that the customer satisfaction program related to the epas steering system had expired for my vehicle and that Ford would not provide further support. However, this directly contradicts the information shown in my Ford app. The Ford app clearly lists customer satisfaction program campaign 15n01 – “epas steering effort” and instructs me to schedule a free service with a dealer. I later learned that an update was performed in 2015, but the epas steering system itself was never replaced—only updated—and that the program was considered a one-time offer. It is extremely upsetting to now face costly repairs for a known safety-related issue that was clearly not resolved correctly the first time. The fact that my Ford app continues to show this campaign as available, while Ford customer care claims it cannot be seen in their system and provides no further explanation, is unacceptable. As a long-time Ford customer, I expect transparency, accountability, and support—especially when it comes to safety-related defects. A loss of power steering is not a minor inconvenience; it is a serious hazard information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

One day the car was fine, next morning went to start car and was greeted by multiple failure warnings - adaptive cruise control not available, service advancetrac, steering assist fault service required, and hill start assist not available. Efforts to restart without errors failed. Power steering lost and unable to turn the wheel without great effort. Parked car and towed to dealer, failure of electronic rack and pinion steering per the dealership at a cost of $2500 - $3000. Car donated to charity. Concern in submitting is a record of other recent failures of this year, make and model failing in much more dangerous situation than mine but appears that this part has reached its useful life without identification from Ford of the likelihood of failure on these older cars.

The power steering has failed and the rack and pinion needs replacement. Altho there was a recall they will not honor me to fix bec they said it was over mileage. This is a safety concern bec the vehicle cannot be driven safely without power steering. It can cause you not to be able to turn fast enough or move from on coming traffic. I almost hit another vehicle trying to turn onto road. Have had vehicle looked at and was told it's not safe to drive until fixed.

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Steering wheel almost detached from steering cullum. There is a recall already attached to other 2016 Ford Fusions but not my trim model (2016 Ford Fusion energy plug in hybrid). The veh is not drivable.

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Power steering failed, there is a recall (15s18/15v340) that was done in Jan 2017 but all they did was electrical reprogramming. My power steering system (referenced in the recall) mechanical issues failed and I took the vehicle to Ford and Ford corporate denied the recall claim. I called Ford recall department on 1/15/2026 at 4:36pm CT and requested to speak to a manager and got connected with the manager on 1/15/2026 at 5:08pm CT in which the manager ended up hanging up on me. Therefore, I called Ford corporate customer service to file a complaint on 1/15/2026 at 5:38pm CT and the representative denied me my complaint and would not provide me the recording of my conversation with her or the representative and manager even though they all told me that our conversation would be recorded. The fact that this mechanical failure occured under the recall terms is dangerous to the public as I was on the highway when my power steering just failed, it was not a wear and tear problem. This recall needs to be seriously looked at again and a complaint should be issued to Ford customer service and Ford recall service. This should also be a class action lawsuit.

What component or system failed or malfunctioned, and is it available for inspection upon request? power steering how was your safety or the safety of others put at risk? the likelihood of accidents when traveling at lower speeds is increased. Has the problem been reproduced or confirmed by a dealer or independent service center? yes, the Ford dealership reproduced the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no, the message appeared only when the power steering stopped functioning.

I was driving down the highway, when my power steering failed it almost caused me to crash. I took it into a Ford dealership and they are refusing to honor code 15s18 to replace the power steering box. Stating that it’s past warranty but for a safety recall it should not have an expiration date please help make this right.

While driving on a state highway at approximately 45 miles per hour got a message on the dash saying “service power steering now”. Drove another mile and a half and then suddenly lost all power steering. Steering was stiff annd difficult but I was able to drive another half mile to home and then had the car towed to a mechanic for repair. Mechanic stated that my 2011 Ford Fusion has epas (electric power assisted steering) and the steering rack had to replaced to fix the issue at a cost of $1900. Apparently there is a recall for this issue on 2010-2012 Ford Fusions but my VIN was not included in the recall.

Car warning states “steering assist fault service required” total loss of power steering in the vehicle after sat parked for a week, vehicle started without issue, no warning codes can be found with obdii scanner.

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Unknown. I have no power steering. I have contacted Ford and they were supposed to fix my car for free which they did not because it was up for recall.

I have lost power steering in the vehicle. The dash is popping up service advance trac and hill assist unavailable. I was looking into sensors and rack and pinion when I seen a recall, 19s26, which was listed for 2013-2016 Ford Fusions and lincolns, but the recall isn’t specific to my VIN. As of now, the dealership of course won’t fix what is an expensive repair, although it does appear that my car should be included. The information cited salt corrosion in winter as a contributor. It is now late December in northeast ohio.

I recently started to experience hard steering while in transit the power assist light came on and so does the advanced track warning light. I discovered there was a recall so I took it in to the Ford dealership, which was jc lewis Ford in savannah, georgia, but the technician told me that there were too many miles and after 150,000 miles, the recall was null and void.

My vehicle all of a sudden showed a "power steering assist fault," luckily it was parked. This is a problem with the 2012 Ford Fusion and I called koon's Ford in baltimore to see if this would be covered since my vehicle has never had steering issues before. They said yes, but after a couple days they called to tell me that Ford denied the claim since it is outside of the ten year warranty window. My car does not have a lot of miles for being over ten years old. I understand the warranty is in place for a reason but this is a dangerous manufacturer issue. I could have gotten seriously hurt if it happened on the road so it is upsetting to hear that Ford refuses to cover it. I will try to call customer relations to see if there could be another verdict. It is concerning that the manufacturer does not have an extended warranty for such a dangerous issue and I would like to make it known.

Turning into a parking lot, power steering disengaged and warning message "power steering assist fault" appeared. Took the vehicle to an o'reilly's auto store to have the dtcs read and the printed sheet listed code c1277-steering angle sensor signal failure. This issue was dealt with under the recall 15s18 and then customer satisfaction 15n01 for Ford, but I can't tell after calling Ford if my vehicle was part of the recall or not and they say it's not covered. I can't get any real answers one way or another.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 55 mph, the messages "service power steering assist fault" and "advancetrac" were displayed, and the steering wheel suddenly became very difficult to turn in either direction. The vehicle was taken to the local mechanic who diagnosed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA campaign number: 15v340000 (steering); however, the contact related the failure to the recall. The failure mileage was 150,000.

Transition light it pulls when put into gear and lost power when trying to accelerate when driving.

A couple of weeks ago my steering wheel locked up and the codes were reset which unlocked the wheel so I was able to turn it. Mechanic said it was moisture getting to the part and then the power steering light came on & it became hard to turn the steering wheel while driving. There was no indication of a issue before it started.

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 40 mph, the “service advancetrac” and “service power steering now" messages were displayed. The contact stated that the traction control warning light was illuminated. The contact stated that the vehicle was taken to the residence, and the vehicle was shifted into reverse(r), and the steering wheel became firm. The contact stated that when the vehicle was shifted into drive(d), the steering wheel remained firm. The vehicle was towed to a dealer, where it was diagnosed, and determined that the power steering control module needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000.

The steering wheel is coming loose and is making it hard to drive. The car is becoming seriously dangerous. Others are having issues with this. Please let's fix these cars. I have children!.

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Lost power in the steering wheel. My safety and others is at risk because the steering wheel locks up completely at slow speeds and it's difficult to turn the steering wheel when turning a corner or trying to back up. The problem has been confirmed by an independent service center. The component has only been inspected by an independent service center. On 12/5/25 I received a warning on the dashboard, steering assist fault. I drove to work and parked the car. When I got in the car around noon and proceeded to drive the steering wheel was really difficult to turn and I started seeing other notifications that flashed on the screen. As I drove the steering wheel because more difficult to turn. At low speed the steering wheel locked up and I managed to pull the car over to get out of traffic.

The contact owns a 2012 Ford Fusion. The contact stated that after starting the vehicle, the message "electric steering fault" was displayed. While driving out of the driveway, the steering wheel became extremely difficult to turn, causing the vehicle to drive across two lanes of traffic. The vehicle was driven to the local deale,r who diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA campaign number: 15v340000 (steering); and was no longer eligible for a related customer satisfaction program to address the steering failure. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 170,000.

Unknown I was tood it was due toa recall and even with my extensed warranty I am being refused and my vwhicle has been at willowbrook Ford for two months, I cannot afford the repairs up front and sunbilt will only approve for $500 financing. Please help me if there are any solutions to fix my only means transportation and have the customer satisfaction service codes approved for repair.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle on two occasions, the "power steering assist fault" message was displayed on the instrument panel, and excessive force was required to steer the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a defective electric rack and pinion. The vehicle was not repaired. Upon investigation, the contact related the failure to NHTSA campaign number: 15v340000 (steering); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 20 mph in the snow, the message "service power steering" was displayed, and the steering wheel seized. The vehicle became difficult to maneuver, and the contact had to use force to maneuver the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact's stepfather used a handheld scanner to diagnose the vehicle and retrieved dtc: c1963-20 and c1511. The vehicle remained at the residence. The contact related the failure to NHTSA campaign number: 15v340000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 200,000.

My car lost my electric power steering on November 15, 2025. Ford has a safety satisfaction program15v340000 for this vehicle. The dealership refuses to honor the program since it has over 150,000 miles on it. Reading through the paper work for the program 15v340000 I never noticed a mileage exclusion. Any help on this issue would greatly be appreciated.

Steering assist fault service required along with message check charging system after I tried to pull out of work parking lot and steering wheel is hard can not turn it left or right.

I am reporting a serious safety defect in my vehicle. While driving, the power steering suddenly failed without any warning, resulting in complete loss of steering control. At the same time, the brake warning light, abs light, and traction control light illuminated, suggesting possible failure of critical braking and stability systems. This incident placed my safety and the safety of others at immediate risk, as the vehicle could not be steered properly and essential safety features may have been disabled. The problem persists, as the vehicle continues to have no functioning power steering and the warning lights remain on. The defective components are available for inspection, and the issue has been reproduced consistently since the initial failure. Given the severity of this malfunction and the danger it poses, I am requesting that a recall be issued to address this defect.

Power steering no longer works.

While driving down the road I start getting warning lights about lane assist, adaptive cruise control, power steering and so forth not working. The steering wheel jerks hard out of my hands and the brakes will automatically apply. I’ve tried talking to the dealership I bought it from and I never get a response. They told me that Ford bought it back from the original owner cause it was a great car but this seems to not be the case. Seems more like it’s because of its very dangerous drivability features. I’m extremely concerned about my wife driving the car and I’m constantly getting alerts through the Ford app. Took it to a different Ford dealership and was showed to me on Ford data link where this car has had this problem long before I purchased it. It’s extremely dangerous.

See all problems of the 2020 Ford Fusion 🔎.