Steering Problems of Ford Fusion - part 1

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 15v340000 (steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 151,000.

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The electronic power steering failed.

See all problems of the 2011 Ford Fusion 🔎.

First, we will start with every time I turn my car to the left the steering wheel box and the brakes skid then the abs sensor comes on then we will start with the car every time I put it into a gear. It automatically goes back to park, and I cannot move the car in any direction. When the issue first started, I could reverse then when I put the car and drive in the middle of the street it would automatically go back to park which could cause a crash I only have video proof of this.

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I have a 2019 Ford Fusion turbo engine and everytime I accelerate the turbo is wicking into the pcm the control module which is causing hazards sucking as at random times whenever I turn left the steering wheel with get stuck and the brakes will lock for a couple seconds and then go back to normal. I had meineke do a diagnostic on the car and they showed oil in the pcm aswell as the loss of connection between the pcm and its sensors. They drove the car and while driving the car going 20mph the car is reading as going 100.

The vehicle wheels and steering wheel bounce and shake when brakes are applied, regardless of the speed level; this felt like I am losing control of the vehicle and as if the wheels, and components of suspension or brake system will collapse all of the sudden. No warning lights came up in the dashboard. The vehicle was inspected by the dealership (kearny mesa Ford service, 7303 clairemont mesa blvd, san diego, CA 92111) and they confirmed the problem, the problem still persisted after they performed checks and repairs, their response was "we are not sure what's causing the problem and we need more time to diagnose. ".

Ford’s official website shows that my 2012 Ford Fusion (VIN: [xxx] ) is covered under customer satisfaction program 15n01 – epas steering efforts, with instructions to schedule free service with a dealer. However, my local dealer refused to honor it, stating it had expired. I never received any notification of this program, and it involves the steering assist system which is a serious safety issue. Please review this matter. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Our power steering failed while driving and is extremely difficult to turn. It is dangerous. We looked up safety recalls and found safety recall 15s18 and 15n01 to repair the power steering due to a manufacturer defect. The dealer charged us $250 to "assess" the issue and then refused to recall the vehicle or make the repairs. It claimed that the car was too old and out of warranty. But this is not a warranty repair it is a safety recall issue for a defective power steering system. Our car has error codes u3000:49, u3000:72, and u3000:96. They are dtcs in the pscm.

My car has lost steering and idk what's wrong with it it's throwing a code on the dash that says steering assist fault code.

Was driving lost power steering shut my car off turned it back on all the lights were gone off the dash and it had power steering again . Parked went to work the next day and drove home fine parked and then all the same lights came on again and has lost all power steering .

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My daughter was at the gym with the car. She left to come home. Went to the car and started it. It starts fine, but then she got all these warning bells and flashing on the dash panel that power steering failure. Her wheel was so tight she couldn't drive. Luckily she was parked when this happened and not driving. We looked up that there is recall for this issue. We called Ford and had it towed there. I spoke with Ford the next day. They did acknowledge a recall but said since the car is past the 10 years or 150k miles the recall does not apply anymore and we'd be paying out of pocket. They quoted me around $2300 for the repair.

I am writing to file a complaint regarding a serious and potentially dangerous issue with my 2011 Ford Fusion. Recently, my vehicle completely lost power steering while in use. In the past, I had experienced intermittent problems where the power steering warning light would appear upon starting the car, and the steering would be stiff. Typically, turning the car off and restarting it temporarily resolved the issue. However, this time, the power steering has failed completely and restarting the vehicle does not fix it. Upon researching this issue, I discovered that Ford issued a customer satisfaction program (15n01), which extended the warranty on the power steering gear due to known defects. The extension covered up to 10 years or 150,000 miles from the original purchase date—whichever came first. Unfortunately, I only recently became aware of this program, well after my vehicle passed both the 10-year mark (August 2021) and 150,000 miles (I’m currently at 103,000). I never received any notification from Ford about this issue or the extended warranty. Had I known, I would have addressed the problem while within the eligibility window. Ford is now refusing to cover the cost of repairs, despite this being a well-documented issue caused by faulty components. I believe it is unacceptable for a manufacturer to acknowledge a defect, offer limited corrective action, and then leave customers to deal with costly and dangerous consequences when their notification system fails. This failure of power steering poses a serious safety risk, especially at higher speeds or in emergency maneuvers. I respectfully request that the NHTSA investigate this issue further and hold Ford accountable for properly notifying affected vehicle owners and ensuring this defect is repaired, regardless of arbitrary mileage or date limits—especially in cases where owners were never notified in the first place.

I was backing and the steering wheel was impossible to turn. The car was on the recall 15s18, was served and obviously still a safety issue. I requested today July 30,2025 for a goodwill repair and was denied.

I believe my car was missed in the steering rack recall. There’s a decent amount of side to side play that just moves the steering wheel not the wheels. The car will be all over the road. Also when I’m accelerating with my foot on the gas the steering stiffness up & goes back to feeling like normal under load. As soon as there’s no driving load it loosens back up. Today it randomly almost felt like the steering got stuck for a second while going straight then quickly jerked itself to the right then went back to feeling loose. I’ve replaced controls arms, ball joints, tie rods. I do not want to crash because Fords negligence on not including my car in the recall. I’m still making payments on the car and can not afford money out of pocket to fix Fords mistakes. Please help! my car needs this recall! I have videos upon being needed, it will only let me upload pictures.

See all problems of the 2013 Ford Fusion 🔎.

My power steering rack and pinion went out after the Ford recall being completed.

Power steering first failed in March 2025 after longer than average driving (vacation). Unplugging the electronic power steering motor from the power supply / data cables resolved the loss of powering steering at that time. The power steering error and failure returned on [xxx] after average driving and upon restarting the vehicle. This time unplugging the power steering motor did not resolve the issue. The vehicle will be going for further diagnosis and repair this week. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My power steering went out while driving and then warning lights came on in dash. I have uploaded photos. I also have seen that there was a recall due to power steering issues with my year make and model in the past. Recall # NHTSA campaign number 15v340000.

The contact owns a 2011 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction, and the steering wheel seized. The steering fault warning light was illuminated. The driver coasted the vehicle into a nearby parking space. The contact arrived at the location where the vehicle was parked, and the vehicle was driven to an independent mechanic, where it was diagnosed with electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall however, the VIN was not included in the recall. The contact was referred to the NHTSA hotline to report the failure. The failure mileage was approximately 118,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was a loud clunking sound coming from the steering wheel while attempting to make a turn. There were several unknown warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the electric rack and pinion had failed and needed to be replaced. The contact ordered the parts and had the dealer install the parts. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that the electric rack and pinion needed to be replaced. The parts were ordered by the dealer. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that electric rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 208,864.

The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 mph, the steering wheel seized. The contact stated that several unknown warning lights were illuminated. The contact pulled over and restarted the vehicle however, the steering wheel remained locked. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the eps system was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 187,000.

I drove about 40 mins to a friends house. Got up the next day to leave and I started the car and the power steering assist fault warning light came on. Nothing led up to this incident. Just all of a sudden.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the message "power steering assist fault" was displayed, and the steering wheel seized. The contact waited for several minutes and then restarted the vehicle. The vehicle was not diagnosed or repaired. The failure had reoccurred on several occasions. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the rack and pinion had failed and needed to be replaced. Additionally, the power steering system needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA campaign number: 15v340000 (steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

The contact owns a 2014 Ford Fusion. The contact stated that upon starting the vehicle, the messages "service - advancetrac off", "hill start assist unavailable", and "steering assist fault - required" were displayed. The vehicle was towed to the dealer, where it was diagnosed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however the VIN was not included in the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was not available.

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The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The service power steering warning light illuminated, and the steering wheel seized. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced NHTSA campaign number: 15v340000 (steering); however, the contact was informed that the recall had expired. The contact was advised to contact the NHTSA hotline and report the failure. The failure mileage was approximately 130,000.

The contact’s husband owns a 2011 Ford Fusion. The contact stated that while her husband was driving 60 mph, the steering wheel seized. There were no warning lights illuminated. The contact’s husband continued driving, and the vehicle was taken to a local dealer and the vehicle was diagnosed and the contact was informed that there was no fault found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 233,490.

I am submitting this complaint regarding a complete loss of power steering on my 2014 Ford Fusion. The issue occurred without warning and was accompanied by multiple dashboard alerts including: “steering loss – stop safely” “service advancetrac” “hill start assist not available” the steering became extremely heavy and difficult to turn, creating a major safety concern—especially while driving at low speeds or attempting to park. I have since researched this issue and found numerous reports from other 2014 Ford Fusion owners experiencing the exact same failure. While Ford issued a customer satisfaction program (15n01) covering similar issues on 2011–2013 Fusion models, no such support appears to be available for the 2014 model—even though the symptoms and system design are identical. Dealers are quoting repairs in excess of $3,500 to replace the rack-and-pinion steering system, which is believed to be the source of the failure. Given the abrupt and dangerous nature of the malfunction, I am requesting that NHTSA investigate this issue as a potential safety defect and consider whether Ford should expand coverage or issue a formal recall for affected 2014 vehicles. This is a critical steering safety issue that could easily lead to accidents or injury if it happens at higher speeds or in traffic. I urge the NHTSA to take this seriously and evaluate Ford’s handling of this problem in 2014 Fusion models. Thank you for your attention to this matter. Sincerely, douglas c. Hicks 119 stoneham way, mickleton, NJ 08056 856-275-1006 hicksd6gmail. Com.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering failure and the service advance track warning lights were illuminated. The vehicle was taken to the dealer and was diagnosed with the electronic power steering pump failure. The contact was informed that the electronic power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the electronic power steering pump was replaced in September 2023 with approximately 223,000 miles, under an unknown recall repair. The failure reoccurred. The contact was informed that the current repair was not covered under the recall. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 227,188.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 55 - 60 mph, the advancetrac and power steering systems became inoperable. The advancetrac and power steering warning lights were illuminated. The vehicle was taken to an independent certified mechanic, where an unknown diagnostic was made. The advancetrac system was reset, and unknown power steering system repairs were performed; however, the failure recurred. The vehicle was taken back to the independent mechanic several times. The mechanic reset the advancetrac system a second time. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 15v340000 (steering). The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall and the vehicle did not have warranty coverage. The failure mileage was approximately 29,104.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel felt loose and was wobbling abnormally. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2010 Ford Fusion. The contact stated while driving 40 mph and attempting to make a right turn, the steering wheel became difficult to maneuver. The contact stated that the vehicle was still drivable. The contact stated that the “service power steering now” warning light was illuminated. The contact attempted to reset the vehicle and the message was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed; however, the result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 267,281.

The contact owns a 2016 Ford Fusion. The contact stated that after her son started the vehicle, the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA campaign number: 18v167000 (steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unknown.

See all problems of the 2016 Ford Fusion 🔎.

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 mph, the power steering assist became inoperable. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under NHTSA campaign number: 15v340000 (steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Noise from steering column, took to local repair shop. Diagnosed as rack and pinion failure. No alarms or alerts of any kind other that noise that is easily heard when in parking lot or driving on a low speed street. Risk is loss of steering control, at highways speeds could lead to accidents or worse.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 65 mph, the power steering assist and several other unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn to the left or the right. The contact pulled off the highway and turned off and restarted the vehicle to reset the steering functionality. The contact stated that the steering wheel was still difficult to turn. The contact had not yet taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA campaign number: 13v232000 (steering). The contact notified the manufacturer and was informed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 165,000.

Steering issue.