Steering Problems of Ford Fusion - part 2

The contact’s husband owns a 2011 Ford Fusion. The contact stated that while her husband was driving 60 mph, the steering wheel seized. There were no warning lights illuminated. The contact’s husband continued driving, and the vehicle was taken to a local dealer and the vehicle was diagnosed and the contact was informed that there was no fault found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 233,490.

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I am submitting this complaint regarding a complete loss of power steering on my 2014 Ford Fusion. The issue occurred without warning and was accompanied by multiple dashboard alerts including: “steering loss – stop safely” “service advancetrac” “hill start assist not available” the steering became extremely heavy and difficult to turn, creating a major safety concern—especially while driving at low speeds or attempting to park. I have since researched this issue and found numerous reports from other 2014 Ford Fusion owners experiencing the exact same failure. While Ford issued a customer satisfaction program (15n01) covering similar issues on 2011–2013 Fusion models, no such support appears to be available for the 2014 model—even though the symptoms and system design are identical. Dealers are quoting repairs in excess of $3,500 to replace the rack-and-pinion steering system, which is believed to be the source of the failure. Given the abrupt and dangerous nature of the malfunction, I am requesting that NHTSA investigate this issue as a potential safety defect and consider whether Ford should expand coverage or issue a formal recall for affected 2014 vehicles. This is a critical steering safety issue that could easily lead to accidents or injury if it happens at higher speeds or in traffic. I urge the NHTSA to take this seriously and evaluate Ford’s handling of this problem in 2014 Fusion models. Thank you for your attention to this matter. Sincerely, douglas c. Hicks 119 stoneham way, mickleton, NJ 08056 856-275-1006 hicksd6gmail. Com.

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The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering failure and the service advance track warning lights were illuminated. The vehicle was taken to the dealer and was diagnosed with the electronic power steering pump failure. The contact was informed that the electronic power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the electronic power steering pump was replaced in September 2023 with approximately 223,000 miles, under an unknown recall repair. The failure reoccurred. The contact was informed that the current repair was not covered under the recall. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 227,188.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 55 - 60 mph, the advancetrac and power steering systems became inoperable. The advancetrac and power steering warning lights were illuminated. The vehicle was taken to an independent certified mechanic, where an unknown diagnostic was made. The advancetrac system was reset, and unknown power steering system repairs were performed; however, the failure recurred. The vehicle was taken back to the independent mechanic several times. The mechanic reset the advancetrac system a second time. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 15v340000 (steering). The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall and the vehicle did not have warranty coverage. The failure mileage was approximately 29,104.

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I am filing a complaint regarding the ineffectiveness of Ford recall 15s18 / NHTSA 15v-340 on my 2012 Ford Fusion (VIN: [xxx] ). On [xxx], immediately after starting the vehicle (prior to moving), the electric power assisted steering (epas) system failed completely and a steering-assist warning illuminated. This occurred when a female driver attempted to operate the vehicle and could not drive it safely without power assist. Modern vehicles like the Fusion are not designed to be driven without epas, and as NHTSA has noted in prior recall actions, loss of assist requires significantly greater effort and poses a safety risk. Diagnostics showed u3000:49-08, confirming internal epas rack failure. The vehicle required full replacement of the steering rack at lilliston Ford (vineland, NJ), costing me $2,460. 65 on July 18, 2025 (invoice attached). Following this repair, new diagnostic codes appeared (b10b9:14-08 and u0423:68-08), coinciding with complete a/c failure. These faults were not present before the epas repair. I purchased a blower motor on July 23, 2025 for $101. 96 to attempt a fix. I requested reimbursement from Ford on July 29, 2025 and followed up on August 19, 2025. As of this filing, Ford has not responded. Because the recall remedy failed to prevent recurrence, and new electrical issues arose immediately after the epas repair, I request that NHTSA review whether recall 15s18 has been effective and ensure Ford honors reimbursement obligations. Attached: repair invoice, diagnostic reports, recall proof, photo, blower motor receipt, and prior correspondence to Ford can be provided if necessary. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel felt loose and was wobbling abnormally. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

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The contact owns a 2010 Ford Fusion. The contact stated while driving 40 mph and attempting to make a right turn, the steering wheel became difficult to maneuver. The contact stated that the vehicle was still drivable. The contact stated that the “service power steering now” warning light was illuminated. The contact attempted to reset the vehicle and the message was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed; however, the result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 267,281.

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The contact owns a 2016 Ford Fusion. The contact stated that after her son started the vehicle, the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA campaign number: 18v167000 (steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unknown.

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The contact owns a 2012 Ford Fusion. The contact stated while driving 55 mph, the power steering assist became inoperable. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under NHTSA campaign number: 15v340000 (steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Noise from steering column, took to local repair shop. Diagnosed as rack and pinion failure. No alarms or alerts of any kind other that noise that is easily heard when in parking lot or driving on a low speed street. Risk is loss of steering control, at highways speeds could lead to accidents or worse.

The contact owns a 2011 Ford Fusion. The contact stated while driving 30 mph, the steering wheel failed to turn in the intended direction. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with power steering failure. Additionally, the contact was informed that the failure was the result of a computer and sensor failure. The contact was advised to take the vehicle to the dealer for assistance. The independent mechanic reset the fault codes; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,020.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 65 mph, the power steering assist and several other unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn to the left or the right. The contact pulled off the highway and turned off and restarted the vehicle to reset the steering functionality. The contact stated that the steering wheel was still difficult to turn. The contact had not yet taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA campaign number: 13v232000 (steering). The contact notified the manufacturer and was informed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 165,000.

Steering issue.

My power steering went in my 2012 Ford Fusion. It was recalled years ago and now it has affected my car. I can’t drive it as it is very unsafe. I was told since it was under 150,000 miles it could be fixed but by someone else I was told it will not be fixed. I need some assistance.

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked, the steering wheel failed to function as intended. The contact stated that the assist fault error and an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 38,263.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist was inoperable. The contact stated that the steering wheel was difficult to turn. The contact stated that the power steering message was displayed. The vehicle was taken to the local dealer, where it was diagnosed with dtc related to customer satisfaction program: 15n01 (epas steering efforts). The vehicle was not repaired. The manufacturer was contacted and confirmed there was no coverage for the repair. The approximate failure mileage was 112,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving on a main road at 55 mph, the vehicle lost power steering functionality with the message "service advanced track power steering" displayed. There was no warning light illuminated. The contact pulled over on the side of the road to restart the vehicle; however, the power steering function remained disabled. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 165,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. There were several unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 135,000.

The power steering has failed. The dashboard showed these two phrases "service advancetrac" - yellow "service power steering now" - red when that happened the first time the dealership was able to fix it under the customer satisfaction program by providing a module software update. But the issue happened again and I believe it is related to the 15v340 recall. I would like that to be investigated.

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the vehicle made an abnormally loud sound and the steering wheel seized. The "service advancetrac" message was displayed. The vehicle was towed to the dealer, who determined that the steering gear needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 140,000.

Steering gear in rack in pinion grinding and felt like car stalled and steering went hard. . No warnings or indications prior to. . 67,000 miles on car …now there is a continuous grinding sound coming from steering wheel and Ford had a recall on 2014 Fusion but my car doesn’t show any …afraid steering may lock up without warning.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message “service power steering” was displayed. The contact stated that the vehicle was taken to the independent mechanic, and the steering wheel seized. The message "service power steering" was displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or inspected. The contact stated that another independent mechanic was scheduled to stop by the residence to inspect the vehicle. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,234.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the steering gearbox had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

Our 2014 Ford Fusion was recalled under NHTSA campaign number 15v250000, issued June 24, 2015, for an issue with internal binding and corrosion in the power steering rack which could lead to a loss of power steering assist. In 2015, brighton Ford (livingston county, mi) performed the recall remedy. After that service, our vehicle's VIN was removed from NHTSA's active recall list. However, on [xxx], less than 10 years later, the exact same issue occurred again—the steering wheel froze and the front wheels did not respond. The "steering loss" warning appeared. Thankfully, no one was hurt. The car was diagnosed and repaired at balise Ford of wilbraham, MA. They retrieved dtc c102d:00 which indicates high friction in the power steering gear, a symptom specifically tied to internal binding caused by water ingress, as described in the original recall. The steering rack was replaced at our expense. The repair invoice and technician comments clearly describe the same failure mode the recall was meant to prevent. This indicates the original recall remedy was ineffective in our case. What is your request to NHTSA? we respectfully request that NHTSA: reinstate our VIN on the 15v250000 recall list, acknowledging that the original repair was inadequate and the defect recurred. Enable us to seek reimbursement from Ford for the repair and towing costs now totaling over $5,400. This situation demonstrates that a single recall remedy does not always fully resolve the safety issue. We hope NHTSA will help ensure affected owners are protected and treated fairly. Dealerships involved original recall service (2015): brighton Ford livingston county, michigan recent repair (2025): balise Ford of wilbraham 1979 boston rd, wilbraham, MA 01095 phone: 413-858-6195 service advisor: john gabriel retrieved dtc: c102d:00 – high friction in power steering mileage at repair: 60,468 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2012 Ford Fusion. The contact stated that while driving 60 mph, the power steering failed to function as intended and the steering wheel became difficult to maneuver. The contact stated that the steering wheel seized. The contact was able to coast to the side of the road. No warning lights were illuminated. The contact called a friend to drive the vehicle to the residence. The contact stated that the failure persisted. The contact stated that on another occasion, the steering wheel became difficult to turn while driving. The message "power steering assist fault" was displayed. The vehicle was taken to the dealer where it was diagnosed and determined that the rack and pinon had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

On may 15, 2025 I experience a loss of power steering assist in my vehicle due to steering gear bold corrosion. There is a recall for this exact same issue, 19s26/19v632, issued on 2019-10-11, however, Ford is telling me my VIN number is not included in this recall. They are also claiming this problem was fixed as part of their recall 19r02 back in 2015. As part of the more recent recall, the remedy calls for replacing the bolts and applying a corrosion inhibitor, but they obviously did not do when fixing recall 19r02 back in 2015.

Upon start up power steering failure. Code u2011 'service advancetrack' 'power steering assist fault'.

Took the vichicle in for recall of the airbag. Was informed byhe dealer they had reprogrammed the steering computer. After approximately 3 months I now have no power steering, almost all the warning lights on the dash are on. Dealer informed me they do not do repairs on a vehicle this old. My mechanic says repairs would be in excess of two thousand dollars at my expense. I found there are over 2700 other complaints similar in nature on this vehicle series.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA hotline to report the failure. The failure mileage was approximately 41,000.

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The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the steering wheel started drifting and the contact was unable to keep steering wheel steady. The contact stated that there was an abnormal clicking sound coming from the steering wheel while turning the wheel in either direction. The contact stated that the "service power steering assist" and "service advancetrac" messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic where the contact was informed that the power steering module was electrical, and no repairs could be performed on the vehicle. Despite the failure, the contact was able to drive the vehicle to the residence and contacted the manufacturer. The manufacturer informed the contact that the vehicle was not included in NHTSA campaign number: 15v340000 (steering). The contact was also provided a case number. The vehicle was not repaired. The failure mileage was approximately 214,000.

I currently have no open recalls on my vehicle however I feel as though my vehicle is apart of the the national recall involving the steer column. My vehicle jerks at high speeds randomly and I sometimes lose control. This issue has been seen by multiple mechanics and they’ve done numerous inspections but can’t find the problem. They only tell me they think it may fix the issue but none are certain. I’ve gotten two wheel alignments within a year and each time I’m recommended a wheel alignment by a different mechanic. I’ve bought several tires of this issue because the wear on my tires keeps wearing out and causing my tires to blow out. I believe it involves the national recall.

The contact owns a 2010 Ford Fusion. The contact stated that when the vehicle was started, the message of a failure with the power steering was displayed. The contact attempted to turn the steering wheel and was unable to turn the steering wheel. The vehicle was turned off and restarted and regained power steering assist. The vehicle was driven to a local dealer who diagnosed the vehicle and determined that the power steering assist module and the steering gears needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a manufacturer’s recall for the failure. The failure mileage was 25,525.

Sudden power steering failure multiple times while on the road (at both higher speeds of ~55mph and lower speeds of ~20 mph). There was a warning light and notification on that dashboard about 10 seconds before it happened each time. The vehicle will be taken into the dealership tomorrow to be looked at, but after doing some online research this seems to be a very common issue for this year, make and model of Ford Fusion. Loss of power steering makes the vehicle very difficult to steer and pull off the road safety and puts both me and other drivers at risk.

Right front wheel speed sensor replaced and problem continues due to pigtail coming from wiring harness that connects to top portion of wheel speed sensor water enters the connector and short circuits the abs system causing the car to disable abs,traction control and power steering all light illuminated as well.

I was driving as normal I went to make a turn and out of nowhere my car would not turn and almost got smashed on the side of the car would not have swerved out of the way. There was no warning signs lights symptoms or anything one minute it was normal the next was what could have been a deadly situation. After getting a mechanic to diagnose it after removing the steering wheel, because initially was thought the steering column went out or broke, it was found out to be the middle of the steering wheel where it connects to the column that is suppose to be the shape of an alan wrench was almost completely worn down to almost a flat circle. I cannot stress enough how scary and deadly this could have been to me and other motorist. This was verified by mechanics this is not normal wear and tear this has to be a defect.