Steering Problems of Ford Fusion - part 2

All the sudden, the power steering stopped working as I was backing out of my parking spot at the grocery store. Luckily, I stopped before anything bad happened. I literally couldn't turn the steering wheel at all. I put the car in park, turned it off and turned it back on a couple of times and it started working. This happened maybe 3 or 4 times over maybe 2-4 months or so. It finally happened one day when my husband was with me so he was able to see what I had been talking about. We made it back home and he got online and after doing some research, apparently a lot of people have had this same problem. Apparently, it's something called the "power steering assist module" which is very expensive. I'm disabled and live on a very limited budget. {not much more than it costs just to buy the part to fix the car}.

See all problems of the 2010 Ford Fusion 🔎.

Vehicle: Ford Fusion 2011 component: steering mileage: 169600 description: while driving, the steering suddenly became very heavy and difficult to turn. The steering wheel feels stiff, and in some situations the wheels do not respond properly when turning the wheel. The issue appears related to a worn or failing rack and pinion steering system. This creates a dangerous situation where the vehicle is difficult to control, especially at low speeds or when making turns. This problem increases the risk of losing control of the vehicle and could lead to an accident. There was no warning before the issue occurred. The vehicle has not been involved in any accident prior to this issue. This appears to be a mechanical failure.

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The power steering assist fault notice keeps popping up on the dashboard screen. When this happens, the power steering is inoperable leaving me stranded. I've had my mechanic fix it several times (after the Ford recall on steering didn't properly repair the issue) costing an insane price. It's very unsafe to be on the road & have the power steering go out. It is unsafe not only for me & my family but also for the vehicles traveling around my vehicle. It causes mental distress & anxiety as I never know when I'm going to be left stranded. This time, I'm stranded at the laundromat, on a Sunday. Not knowing how I'm going to get home or to work tomorrow. My receipts for repairs are at home. Until Ford makes this right, I'll never see the Ford brand as a reliable manufacturer nor will I ever purchase or recommend the Ford brand.

See all problems of the 2012 Ford Fusion 🔎.

While driving a 2014 Ford Fusion during a snowstorm, the vehicle displayed the warning message “steering assist fault – service required. ” immediately afterward, the steering became extremely difficult to turn, requiring significantly greater effort to control the vehicle. This sudden loss of power steering assist created a serious safety risk for myself and others on the road. The vehicle was inspected by a dealership, which confirmed diagnostic codes u3000 and c200d in the power steering control module and recommended replacement of the steering gear assembly and related components. The dealer noted that my VIN was not listed as included in the relevant recalls, although many vehicles from the same model year were included in Ford recall 19s26 (NHTSA 19v632000), which addresses corrosion or breakage of electric power steering gear motor bolts and potential loss of power steering assist. No prior symptoms were noted before the warning message appeared. The failure was sudden and occurred while the vehicle was in motion. The steering gear and related components are available for inspection. Based on the dealer’s assessment and the similarity to documented recall conditions, the cause appears to be a sudden failure of the electric power steering gear assembly.

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Subject: urgent complaint: deceptive practices/misrepresentation & services not rendered (woodhouse Ford of omaha) I. Actionable safety issue summary this complaint concerns fraudulent billing and dangerous misrepresentation by woodhouse Ford of omaha, which claimed a vehicle's 3rd rack and pinion system was "safe" on 2/19/2026 after a known safety issue, following a previous failure. They further charged $219. 22 for unrendered/improper abs programing repairs that was not successful because the electric rack and pinion is defective on 3/5/2026 and fabricated invoice records to shift liability. Ii. Parties involved •consumer: [xxx] •dealer/service provider: woodhouse Ford of omaha, service manager jeremy sullivan, technician anthony rubio. •financial institution: first national bank of omaha (regulated by occ). Iii. Nature of the dispute 1. Safety hazard/misrepresentation (2/19/2026): service manager jeremy sullivan and tech anthony rubio stated the vehicle’s rack and pinion was "safe" despite a prior failure. This misrepresentation has left me with a vehicle that has had the rack and pinion fail or require replacement three times in under a year. 2. Services not rendered (3/5/2026): charged $219. 22 for "programming the abs module" which was not rendered or not performed correctly. 3. Fabricated documentation: woodhouse Ford created fraudulent service invoices stating I diagnosed the abs fault and declined further diagnosis. This is an attempt to evade liability for ongoing, dangerous defects. Iv. Regulatory violations & requested action the described actions violate consumer protection laws, including: •dodd-frank udaap (12 usc § 5536): unfair, deceptive, or abusive acts or practices. •fair credit billing act (15 usc § 1666): billing error/services not received. •regulation e (12 cfr 1005. 11): procedures for resolving errors. Requested action: initiate an investigation into woodhouse Ford of omaha’s service practices and safety diagnostics. Information redacted pursuant to the freedom of information act (foia),.

Power steering / power steering assist failure. Complete loss of power steering.

See all problems of the 2013 Ford Fusion 🔎.

I get in my 2016 Fusion to go to dinner and I can barely turn my steering wheel. I put it in park and check the power steering fluid. Full. I tried resetting the power steering assist by starting the car and turning all the way left then right then center. Still can barely turn. Tried disconnecting the battery hoping it would be an electrical glitch. Come to find out it’s could be a steering assist motor on the steering column that’s going bad and can cause this problem while driving! that’s insane!.

See all problems of the 2016 Ford Fusion 🔎.

I called way scarff Ford to have the safety recalls taken care. Got my appointment, stopped the car off in the morning. They kept the car for 3 days and after the 3rd day they said everything is good to go. Go there in auburn wa couldn't find my car. Took 4 people or including myself. Then it took another half hour to 45 min to find my car. Go get in the vehicle and something doesn't seem right. Everything still felt the same. I look under the hood and find that the the recalls for the cable bushing wasn't corrected so let led me to think that the other recalls were not completed. Befote calling Ford corporate to have this issue taken care of we called [xxx] in enumclaw to have this taken care of. Since the car was at way scarff my car started to act funny. Lean idle, really rough idle vibration with now a code p0299 which is the underboost. I do not think they hooked the hoses up correctly. So now my car is acting really funny. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel remained stuck in the direction turned and failed to return to center. The contact stated that the traction control warning light was illuminated. Due to the failure, excessive force was needed to steer the vehicle while driving back to the residence. The contact’s stepson used a code reader to diagnose the vehicle and performed a reset, and the power steering assist feature returned. Upon investigation, the contact's stepson discovered NHTSA campaign number: 19v632000 (steering); however, the VIN was not included in the recall. The contact was informed that the repair was temporary and that the failure would return. The vehicle was not repaired. The contact was referred to the NHTSA hotline to report the failure. The manufacturer was not notified of the failure. The failure mileage was unknown.

Complete loss of power steering while driving, service power steering now warning light came on right after, service advance trac warning right after that. After doing some research this is a known issue to Ford and customer service agent confirmed this in chat, screenshot included.

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 3 mph and turning left into a driveway, the steering wheel became extremely difficult to turn. The contact stopped, turned off and restarted the vehicle, and drove back to the residence. The contact had researched online and associated the failure with NHTSA campaign number: 15v340000 (steering). An appointment was scheduled with a local dealer who diagnosed the vehicle and determined that the power steering assist had failed and needed to be replaced. The contact informed the service manager of the recall and was informed that the VIN was no longer covered under warranty, and that the vehicle was previously covered under manufacturer recall number: 15n01. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact heard an abnormally loud bang. The power steering failure warning light was illuminated. The vehicle was driven to the residence. The contact diagnosed the vehicle with rack and pinion failure and detached bolts. The contact stated that the bolts were corroded, and the rack and pinion gear had detached. The contact stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 19v632000 (steering); however, the VIN was not associated with the recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 146,000.

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The contact owns a 2011 Ford Fusion. The contact stated that while attempting to turn the steering wheel, the steering wheel seized, with several unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed, and determined that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.

The contact owns a 2017 Ford Fusion. The contact stated that while her granddaughter was driving at an undisclosed speed, the steering wheel detached and was left hanging. The driver moved over to the side of the highway. The contact stated that the steering wheel was previously repaired under NHTSA campaign number: 18v167000 (steering); however, the failure occurred. The vehicle was towed to a local dealer but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

See all problems of the 2017 Ford Fusion 🔎.

The contact owns a 2014 Ford Fusion. While driving at an undisclosed speed, the steering wheel became very firm. The contact pulled over, and the messages “steering loss” and “service advancetrac” were displayed. The vehicle was taken to an independent mechanic. The contact referenced NHTSA campaign number: 19v632000 (steering); however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 107,904.

Power steering loss (2019 - recall 19s26): affects 2013–2016 models. Corrosion of the steering gear motor bolts can lead to a sudden loss of electric power steering assist, making the car harder to steer. This recently happened to my vehicle, causing my wife to almost crash. Luckily she wasn’t far from home and was able to drive slowly with very difficult steering made it home safely. I took the vehicle to the local Ford dealership that has described that the bolts have sheered off on my vehicle the exact thing described in this recall, but have informed me that according to my VIN this recall doesn’t apply.

The power steering module/rack, passenger side air bag safety is a risk due to steering not working properly/ seat belt constantly locking yes yes others inspected seat belt sensor has been on several months service steering assist/lane keep system malfunction service required and steering assist fault - all came on when it got cold and steering won’t work now.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at a low speed, the steering wheel became difficult to turn. The vehicle was turned off and restarted, and the steering wheel started operating as intended. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.

I am writing to formally report that the safety recall repair on my 2012 Ford Fusion has failed to resolve the dangerous loss of power steering. My vehicle underwent the 15s18 recall update only at tom's Ford back in 2015. On January 20 2026, the steering failed again while driving, creating an immediate safety risk. The dealer has failed to provide a permanent remedy at jim hudson Ford in lexington SC. As safety recalls do not expire, I request a permanent fix of the steering gear replacement within 14 days of this letter, per NHTSA guidelines. If this is not resolved, I will pursue further legal action.

I am writing to formally file a complaint and request resolution regarding a serious safety issue involving my 2012 Ford Fusion sel (VIN: [xxx] ). I have been a loyal Ford customer for over 20 years and have owned only Ford vehicles. Unfortunately, my recent experience with Ford customer care and my local dealership has been extremely disappointing and concerning. A few weeks ago, my 2012 Ford Fusion suddenly lost power steering while my young son was driving home from school. This created a terrifying and dangerous situation that could have resulted in a serious accident or injury. Thankfully, he was able to safely pull over, and no one was hurt. However, this was clearly a major safety failure. After this incident, I contacted Ford customer care and my local Ford dealership to seek assistance. I was informed that the customer satisfaction program related to the epas steering system had expired for my vehicle and that Ford would not provide further support. However, this directly contradicts the information shown in my Ford app. The Ford app clearly lists customer satisfaction program campaign 15n01 – “epas steering effort” and instructs me to schedule a free service with a dealer. I later learned that an update was performed in 2015, but the epas steering system itself was never replaced—only updated—and that the program was considered a one-time offer. It is extremely upsetting to now face costly repairs for a known safety-related issue that was clearly not resolved correctly the first time. The fact that my Ford app continues to show this campaign as available, while Ford customer care claims it cannot be seen in their system and provides no further explanation, is unacceptable. As a long-time Ford customer, I expect transparency, accountability, and support—especially when it comes to safety-related defects. A loss of power steering is not a minor inconvenience; it is a serious hazard information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

One day the car was fine, next morning went to start car and was greeted by multiple failure warnings - adaptive cruise control not available, service advancetrac, steering assist fault service required, and hill start assist not available. Efforts to restart without errors failed. Power steering lost and unable to turn the wheel without great effort. Parked car and towed to dealer, failure of electronic rack and pinion steering per the dealership at a cost of $2500 - $3000. Car donated to charity. Concern in submitting is a record of other recent failures of this year, make and model failing in much more dangerous situation than mine but appears that this part has reached its useful life without identification from Ford of the likelihood of failure on these older cars.

As I was driving,making a right turn and with out warning my steering wheel before excessively hard to control, turn. Because of the sudden wheel tightening as I was making this right turn I almost collided with a vehicle in next lane on highway. My brakes were in good standing but I had to really step down on my brakes to gain control of the steering wheel. I put in the shop and got a multi point inspection with repairs costs of over 3000 to replace steering wheel gear bolts etc in which I can't afford at this time.

The power steering has failed and the rack and pinion needs replacement. Altho there was a recall they will not honor me to fix bec they said it was over mileage. This is a safety concern bec the vehicle cannot be driven safely without power steering. It can cause you not to be able to turn fast enough or move from on coming traffic. I almost hit another vehicle trying to turn onto road. Have had vehicle looked at and was told it's not safe to drive until fixed.

Steering wheel almost detached from steering cullum. There is a recall already attached to other 2016 Ford Fusions but not my trim model (2016 Ford Fusion energy plug in hybrid). The veh is not drivable.

Power steering failed, there is a recall (15s18/15v340) that was done in Jan 2017 but all they did was electrical reprogramming. My power steering system (referenced in the recall) mechanical issues failed and I took the vehicle to Ford and Ford corporate denied the recall claim. I called Ford recall department on 1/15/2026 at 4:36pm CT and requested to speak to a manager and got connected with the manager on 1/15/2026 at 5:08pm CT in which the manager ended up hanging up on me. Therefore, I called Ford corporate customer service to file a complaint on 1/15/2026 at 5:38pm CT and the representative denied me my complaint and would not provide me the recording of my conversation with her or the representative and manager even though they all told me that our conversation would be recorded. The fact that this mechanical failure occured under the recall terms is dangerous to the public as I was on the highway when my power steering just failed, it was not a wear and tear problem. This recall needs to be seriously looked at again and a complaint should be issued to Ford customer service and Ford recall service. This should also be a class action lawsuit.

What component or system failed or malfunctioned, and is it available for inspection upon request? power steering how was your safety or the safety of others put at risk? the likelihood of accidents when traveling at lower speeds is increased. Has the problem been reproduced or confirmed by a dealer or independent service center? yes, the Ford dealership reproduced the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no, the message appeared only when the power steering stopped functioning.

Se traba y se pone duro el "gobierno" junto con la cremallera electroasistida el volante no gira ni con el carro prendido, no eh echo uso DE la campaña 15s18, nunca ah sido asistido por el fabricante Ford, ni mucho menos lo eh metido a un taller DE servicio independiente ni con aseguradoras y no me marco algún sensor del tablero antes DE que me sucediera este problema con la "dirección asistida averiada".

I was driving down the highway, when my power steering failed it almost caused me to crash. I took it into a Ford dealership and they are refusing to honor code 15s18 to replace the power steering box. Stating that it’s past warranty but for a safety recall it should not have an expiration date please help make this right.

While driving on a state highway at approximately 45 miles per hour got a message on the dash saying “service power steering now”. Drove another mile and a half and then suddenly lost all power steering. Steering was stiff annd difficult but I was able to drive another half mile to home and then had the car towed to a mechanic for repair. Mechanic stated that my 2011 Ford Fusion has epas (electric power assisted steering) and the steering rack had to replaced to fix the issue at a cost of $1900. Apparently there is a recall for this issue on 2010-2012 Ford Fusions but my VIN was not included in the recall.

Car warning states “steering assist fault service required” total loss of power steering in the vehicle after sat parked for a week, vehicle started without issue, no warning codes can be found with obdii scanner.

Unknown. I have no power steering. I have contacted Ford and they were supposed to fix my car for free which they did not because it was up for recall.

I have lost power steering in the vehicle. The dash is popping up service advance trac and hill assist unavailable. I was looking into sensors and rack and pinion when I seen a recall, 19s26, which was listed for 2013-2016 Ford Fusions and lincolns, but the recall isn’t specific to my VIN. As of now, the dealership of course won’t fix what is an expensive repair, although it does appear that my car should be included. The information cited salt corrosion in winter as a contributor. It is now late December in northeast ohio.

I recently started to experience hard steering while in transit the power assist light came on and so does the advanced track warning light. I discovered there was a recall so I took it in to the Ford dealership, which was jc lewis Ford in savannah, georgia, but the technician told me that there were too many miles and after 150,000 miles, the recall was null and void.

My vehicle all of a sudden showed a "power steering assist fault," luckily it was parked. This is a problem with the 2012 Ford Fusion and I called koon's Ford in baltimore to see if this would be covered since my vehicle has never had steering issues before. They said yes, but after a couple days they called to tell me that Ford denied the claim since it is outside of the ten year warranty window. My car does not have a lot of miles for being over ten years old. I understand the warranty is in place for a reason but this is a dangerous manufacturer issue. I could have gotten seriously hurt if it happened on the road so it is upsetting to hear that Ford refuses to cover it. I will try to call customer relations to see if there could be another verdict. It is concerning that the manufacturer does not have an extended warranty for such a dangerous issue and I would like to make it known.

Turning into a parking lot, power steering disengaged and warning message "power steering assist fault" appeared. Took the vehicle to an o'reilly's auto store to have the dtcs read and the printed sheet listed code c1277-steering angle sensor signal failure. This issue was dealt with under the recall 15s18 and then customer satisfaction 15n01 for Ford, but I can't tell after calling Ford if my vehicle was part of the recall or not and they say it's not covered. I can't get any real answers one way or another.