Steering Problems of Ford Fusion - part 2

Am filing this complaint regarding a serious safety defect in my 2011 Ford Fusion. The vehicle’s electric power steering (epas) intermittently fails while driving, causing the steering to become extremely heavy and sometimes lock up. The dashboard displays a “power steering assist fault” warning. Restarting the car temporarily restores steering assist, but the problem recurs. This is a direct safety hazard. Driving the vehicle in this condition is dangerous, as the steering can fail at any time, including at highway speeds. They say the vehicle was previously repaired under recall but the issue has recurred. I have contacted Ford customer service and a Ford safety supervisor multiple times, and they refused to perform any further repair, citing that the recall occurred over 10 years ago and my VIN may not be in the current “recall bin. ” I am requesting that the national highway traffic safety administration investigate this issue and require Ford to repair the electric power steering under a recall reoccurrence / safety escalation program, at no cost to me. This is a critical safety issue, and the current refusal by Ford puts me at risk of serious injury or death while driving.

See all problems of the 2011 Ford Fusion 🔎.

Electric power assisted steering failed while driving. There was no accident , but had to react quickly to avoid mishap. Back in 2015, there has been a recall for Ford Fusions (2010-2011) that were manufactured from the hermosillo facility. My vehicle was built at the same location and is a 2011, but does not qualify for a recall based on the records of Ford. I can’t find any record if the previous owner the vehicle serviced or if Ford ever sent me notifications. Between 2015-2017, I was deployed to afghanistan and then reassigned duty stations,in which I changed my registration to louisiana to arizona . Between being oversees and having different addresses, I am not sure if I was ever notified. Currently, I don’t qualify for the customer program due to being over 10’years and having over 150,000 miles. Please help me in any way possible and ensure this doesn’t happen to others.

The contact owns a 2011 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the power steering warning light was illuminated. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty and was above the 150,000-mileage limit. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not associated. The contact stated that, fortunately, the vehicle was not being driven on the highway during the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 240,000.

The power steering of the vehicle was lost along with illumination of “power steering sensor assist fault” and “service advance trac. ” the difficulty of steering made it very dangerous on the road. The problem has been diagnosed and confirmed as code 15n01 (formerly safety recall 15s18). The 15n01 is an extended program under safety recall 15n01. I am issuing this complaint as the 15n01 program has an expiration of 150,000 miles and/or date of 10 years since purchase. My car had the original safety recall 15s18 done in 2015 but now is not qualified for the steering gear (15n01). This shows that this program shouldn’t have any limits as these steering gears were shown defective from the factory. Safety recalls never die and what they did as a quick fix for those cars in 2015 that were not showing those dtc’s was not an adequate repair . They should have addressed the steering gear issue instead of just the reprogramming of the pscm.

See all problems of the 2012 Ford Fusion 🔎.

Complete loss of electric power steering (eps) assist. This is a direct recurrence of the federal safety defect under recall 15s18 (NHTSA 15v-340), creating an immediate crash risk due to high steering effort at low speeds. Prior recall service (Feb 22, 2016) was only a software reprogram, which failed to correct the fundamental hardware defect. Current confirmed dtcs (u3000:49, u3000:72, u3000:96) mandate steering gear replacement. The replacement is covered under csp 15n01, specifically supplement #3, which requires a steering gear replacement, regardless of age/mileage limits, if replacement under recall 15s18 is still required, which it is. [xxx] ht approval using Ford corporate case: cxh-05687349-n3w2t6. Ford sssc denied the mandated repair, failing to remedy a safety defect. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Purchased in October of 2024,12 Ford Fusion steering failure. Vehicle suddenly became difficult to steer. Issues match 15n01 recall by Ford. Car has under 60,000 miles and Ford refuses to repair. After stating that it should be covered under the recall. Definitely a safety concern. Now stating it was not an actual "recall" now listed as a customer satisfaction program instead of a recall.

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to reverse out of a parking space, the steering wheel was difficult to turn. The power steering failed, and the "steering assist fault" warning light was illuminated. The contact previously received notification of warranty extended coverage, NHTSA id number: 10236689 (steering); however, at the time the notice was received, may 3, 2022, the dealer informed the contact that a failure had to occur before the repair could be made. After experiencing the failure, the contact called the dealer and was informed that the extended warranty coverage had expired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 168,958.

The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving approximately 30 mph, the vehicle lost power steering functionality. The driver was able to pull over to the side of the road. The contact and her husband met her son on the side of the road, and the contact's husband drove the vehicle to the residence without power steering functionality. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 15v340000 (steering); however, the failure reoccurred. The dealer informed the contact that the repair was no longer covered because the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Was driving at about 45mph on us highway 331 in freeport, FL on 9/17/25 and there was a lower control arm failure on the front passenger side of vehicle. Caused the vehicled to be inoperable. I was able to have someone pull me out of the way to not impeded trafic with the car in neutral but was unable to do much with it. It was late at night so I was unable to really access the damage. My wife had our insurance tow the vehicle to my home a few hours ago on 9/18/25 and it appears the lower control arm is gone, the axle has detatched from the wheel (axle still hanging from bottom of car), pretty bad damage to the inner wheel well, passenger fender, and minor damage to the front bumper and passenger side skirt. I had read there was a recall on this vehicle online and wanted to find out more about my options. The car has just shy of 100k miles and is a daily driver. So I am stuck in a bad potisition with this.

See all problems of the 2014 Ford Fusion 🔎.

The contact owns a 2017 Ford Fusion. The contact stated that the steering wheel was loose. The contact was able to rock the steering wheel approximately 3/8 of an inch in either direction. There was no warning light illuminated. The contact researched online and related the failure to NHTSA campaign number: 18v167000 (steering). The contact called a local dealer and was advised that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included. The failure mileage was approximately 100,000.

See all problems of the 2017 Ford Fusion 🔎.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The message "power steering assist fault" was displayed. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 15v340000 (steering); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 126,000.

Was driving down parkway when came up on my exit it was hard to make the turn to even go up. The exit ramp the power steering light and the advanced track light and brake system. Light all came on flashing across the message screen one after another. Thank god I was able to get vehicle pulled over to shoulder and had it towed home. Also needs airbags replaced due to recall! I have contacted two local Ford dealers trying to get an appointment. Also messaged one through their website. On the phone calls I was placed on hold until the phone to shut off. Tried to call back and they just said please hold and put me right back on hold and I’ve never received a message back.

See all problems of the 2010 Ford Fusion 🔎.

About 6 months ago my steering failed then I cut the car off and restarted it and it was fine until about a month ago and now I have no power steering at all and I don’t understand why it can’t be covered under Fords recall warranty this is not supposed to happen and if I get in a wreck because of no power steering I will be filing a lawsuit because they still have 2744 complaints plus mine now that they have not fixed and I personally feel like it’s there fault and they should fix it and I can promise u I will never own another Ford and will tell everyone I know to do the same . I think ima paint lemons all over it and drive it like that.

Power steering has recently failed. Vehicle unsafe to drive (had to cancel recall appointment to replace air bags). Found an old Ford steering technical bulletin 15s18-s3 for this issue. Never received a recall notice & would never have known of the recall until the issue affected me. This seems to be a safety bulletin. Am I able to get this repaired by Ford on their dime? they are telling me no.

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the power steering assist fault message was displayed. The power steering function was inoperable. The check engine warning light was illuminated due to a possible canister purge valve failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 15v340000 (steering). The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 165,461.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 15v340000 (steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 151,000.

The electronic power steering failed.

Subject: concern regarding power steering failure and recall eligibility – 2012 Ford Fusion hybrid I own a 2012 Ford Fusion hybrid, and recently ( around 2 weeks back) experienced a sudden failure of the power steering system. One morning, as I started the car in the parking lot to head to work, I noticed the power steering was not functioning. A warning light appeared indicating a problem with the power steering system. I contacted a mobile mechanic to inspect the issue. After examining the vehicle, he confirmed the power steering had failed and advised me to take the car to a dealership for repairs. I arranged for a towing service to transport my vehicle to interstate Ford in dacono, colorado. The dealership diagnosed the issue as a failure in the power steering gear and estimated the repair cost to be approximately $3,500. Concerned about the nature of the failure, I researched online and discovered that Ford had issued a recall (NHTSA campaign 15v340000) in June 2015 affecting 393,623 vehicles, including certain 2012 Ford Fusion models, due to similar power steering issues. However, when I contacted Ford, I was informed that my vehicle’s VIN is not included in the recall. I believe this may be an oversight, as the failure in my vehicle matches the conditions described in the recall. A sudden loss of power steering while driving could have led to a serious accident. I respectfully request that Ford re-evaluate the recall criteria and consider including my vehicle’s VIN, as well as potentially others that may be at risk of the same issue. Thank you for your attention to this matter.

First, we will start with every time I turn my car to the left the steering wheel box and the brakes skid then the abs sensor comes on then we will start with the car every time I put it into a gear. It automatically goes back to park, and I cannot move the car in any direction. When the issue first started, I could reverse then when I put the car and drive in the middle of the street it would automatically go back to park which could cause a crash I only have video proof of this.

See all problems of the 2019 Ford Fusion 🔎.

I have a 2019 Ford Fusion turbo engine and everytime I accelerate the turbo is wicking into the pcm the control module which is causing hazards sucking as at random times whenever I turn left the steering wheel with get stuck and the brakes will lock for a couple seconds and then go back to normal. I had meineke do a diagnostic on the car and they showed oil in the pcm aswell as the loss of connection between the pcm and its sensors. They drove the car and while driving the car going 20mph the car is reading as going 100.

Unknown and it's whole electrical system is failing and constantly keeps shutting the car off saying no key detected and strands me more places than I can count it's stalled out in the middle of the road and said no key detected and I had to wait for it to basically let me start the car back up after like being shut off for 20 mins or if I unhooked the battery and hooked it back up then it would start and only go for a day or so and the heat only works if it's raining outside.

See all problems of the 2013 Ford Fusion 🔎.

The vehicle wheels and steering wheel bounce and shake when brakes are applied, regardless of the speed level; this felt like I am losing control of the vehicle and as if the wheels, and components of suspension or brake system will collapse all of the sudden. No warning lights came up in the dashboard. The vehicle was inspected by the dealership (kearny mesa Ford service, 7303 clairemont mesa blvd, san diego, CA 92111) and they confirmed the problem, the problem still persisted after they performed checks and repairs, their response was "we are not sure what's causing the problem and we need more time to diagnose. ".

Ford’s official website shows that my 2012 Ford Fusion (VIN: [xxx] ) is covered under customer satisfaction program 15n01 – epas steering efforts, with instructions to schedule free service with a dealer. However, my local dealer refused to honor it, stating it had expired. I never received any notification of this program, and it involves the steering assist system which is a serious safety issue. Please review this matter. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Our power steering failed while driving and is extremely difficult to turn. It is dangerous. We looked up safety recalls and found safety recall 15s18 and 15n01 to repair the power steering due to a manufacturer defect. The dealer charged us $250 to "assess" the issue and then refused to recall the vehicle or make the repairs. It claimed that the car was too old and out of warranty. But this is not a warranty repair it is a safety recall issue for a defective power steering system. Our car has error codes u3000:49, u3000:72, and u3000:96. They are dtcs in the pscm.

My car has lost steering and idk what's wrong with it it's throwing a code on the dash that says steering assist fault code.

Was driving lost power steering shut my car off turned it back on all the lights were gone off the dash and it had power steering again . Parked went to work the next day and drove home fine parked and then all the same lights came on again and has lost all power steering .

My daughter was at the gym with the car. She left to come home. Went to the car and started it. It starts fine, but then she got all these warning bells and flashing on the dash panel that power steering failure. Her wheel was so tight she couldn't drive. Luckily she was parked when this happened and not driving. We looked up that there is recall for this issue. We called Ford and had it towed there. I spoke with Ford the next day. They did acknowledge a recall but said since the car is past the 10 years or 150k miles the recall does not apply anymore and we'd be paying out of pocket. They quoted me around $2300 for the repair.

I am writing to file a complaint regarding a serious and potentially dangerous issue with my 2011 Ford Fusion. Recently, my vehicle completely lost power steering while in use. In the past, I had experienced intermittent problems where the power steering warning light would appear upon starting the car, and the steering would be stiff. Typically, turning the car off and restarting it temporarily resolved the issue. However, this time, the power steering has failed completely and restarting the vehicle does not fix it. Upon researching this issue, I discovered that Ford issued a customer satisfaction program (15n01), which extended the warranty on the power steering gear due to known defects. The extension covered up to 10 years or 150,000 miles from the original purchase date—whichever came first. Unfortunately, I only recently became aware of this program, well after my vehicle passed both the 10-year mark (August 2021) and 150,000 miles (I’m currently at 103,000). I never received any notification from Ford about this issue or the extended warranty. Had I known, I would have addressed the problem while within the eligibility window. Ford is now refusing to cover the cost of repairs, despite this being a well-documented issue caused by faulty components. I believe it is unacceptable for a manufacturer to acknowledge a defect, offer limited corrective action, and then leave customers to deal with costly and dangerous consequences when their notification system fails. This failure of power steering poses a serious safety risk, especially at higher speeds or in emergency maneuvers. I respectfully request that the NHTSA investigate this issue further and hold Ford accountable for properly notifying affected vehicle owners and ensuring this defect is repaired, regardless of arbitrary mileage or date limits—especially in cases where owners were never notified in the first place.

I was backing and the steering wheel was impossible to turn. The car was on the recall 15s18, was served and obviously still a safety issue. I requested today July 30,2025 for a goodwill repair and was denied.

I believe my car was missed in the steering rack recall. There’s a decent amount of side to side play that just moves the steering wheel not the wheels. The car will be all over the road. Also when I’m accelerating with my foot on the gas the steering stiffness up & goes back to feeling like normal under load. As soon as there’s no driving load it loosens back up. Today it randomly almost felt like the steering got stuck for a second while going straight then quickly jerked itself to the right then went back to feeling loose. I’ve replaced controls arms, ball joints, tie rods. I do not want to crash because Fords negligence on not including my car in the recall. I’m still making payments on the car and can not afford money out of pocket to fix Fords mistakes. Please help! my car needs this recall! I have videos upon being needed, it will only let me upload pictures.

My power steering rack and pinion went out after the Ford recall being completed.

Power steering first failed in March 2025 after longer than average driving (vacation). Unplugging the electronic power steering motor from the power supply / data cables resolved the loss of powering steering at that time. The power steering error and failure returned on [xxx] after average driving and upon restarting the vehicle. This time unplugging the power steering motor did not resolve the issue. The vehicle will be going for further diagnosis and repair this week. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My power steering went out while driving and then warning lights came on in dash. I have uploaded photos. I also have seen that there was a recall due to power steering issues with my year make and model in the past. Recall # NHTSA campaign number 15v340000.

The contact owns a 2011 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction, and the steering wheel seized. The steering fault warning light was illuminated. The driver coasted the vehicle into a nearby parking space. The contact arrived at the location where the vehicle was parked, and the vehicle was driven to an independent mechanic, where it was diagnosed with electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall however, the VIN was not included in the recall. The contact was referred to the NHTSA hotline to report the failure. The failure mileage was approximately 118,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was a loud clunking sound coming from the steering wheel while attempting to make a turn. There were several unknown warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the electric rack and pinion had failed and needed to be replaced. The contact ordered the parts and had the dealer install the parts. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that the electric rack and pinion needed to be replaced. The parts were ordered by the dealer. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that electric rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 208,864.