Steering Problems of Ford Fusion - part 2

My power steering went in my 2012 Ford Fusion. It was recalled years ago and now it has affected my car. I can’t drive it as it is very unsafe. I was told since it was under 150,000 miles it could be fixed but by someone else I was told it will not be fixed. I need some assistance.

See all problems of the 2012 Ford Fusion 🔎.

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked, the steering wheel failed to function as intended. The contact stated that the assist fault error and an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 38,263.

See all problems of the 2016 Ford Fusion 🔎.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist was inoperable. The contact stated that the steering wheel was difficult to turn. The contact stated that the power steering message was displayed. The vehicle was taken to the local dealer, where it was diagnosed with dtc related to customer satisfaction program: 15n01 (epas steering efforts). The vehicle was not repaired. The manufacturer was contacted and confirmed there was no coverage for the repair. The approximate failure mileage was 112,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving on a main road at 55 mph, the vehicle lost power steering functionality with the message "service advanced track power steering" displayed. There was no warning light illuminated. The contact pulled over on the side of the road to restart the vehicle; however, the power steering function remained disabled. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 165,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. There were several unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 135,000.

The power steering has failed. The dashboard showed these two phrases "service advancetrac" - yellow "service power steering now" - red when that happened the first time the dealership was able to fix it under the customer satisfaction program by providing a module software update. But the issue happened again and I believe it is related to the 15v340 recall. I would like that to be investigated.

See all problems of the 2010 Ford Fusion 🔎.

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the vehicle made an abnormally loud sound and the steering wheel seized. The "service advancetrac" message was displayed. The vehicle was towed to the dealer, who determined that the steering gear needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 140,000.

See all problems of the 2014 Ford Fusion 🔎.

Steering gear in rack in pinion grinding and felt like car stalled and steering went hard. . No warnings or indications prior to. . 67,000 miles on car …now there is a continuous grinding sound coming from steering wheel and Ford had a recall on 2014 Fusion but my car doesn’t show any …afraid steering may lock up without warning.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message “service power steering” was displayed. The contact stated that the vehicle was taken to the independent mechanic, and the steering wheel seized. The message "service power steering" was displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or inspected. The contact stated that another independent mechanic was scheduled to stop by the residence to inspect the vehicle. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,234.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the steering gearbox had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

Our 2014 Ford Fusion was recalled under NHTSA campaign number 15v250000, issued June 24, 2015, for an issue with internal binding and corrosion in the power steering rack which could lead to a loss of power steering assist. In 2015, brighton Ford (livingston county, mi) performed the recall remedy. After that service, our vehicle's VIN was removed from NHTSA's active recall list. However, on [xxx], less than 10 years later, the exact same issue occurred again—the steering wheel froze and the front wheels did not respond. The "steering loss" warning appeared. Thankfully, no one was hurt. The car was diagnosed and repaired at balise Ford of wilbraham, MA. They retrieved dtc c102d:00 which indicates high friction in the power steering gear, a symptom specifically tied to internal binding caused by water ingress, as described in the original recall. The steering rack was replaced at our expense. The repair invoice and technician comments clearly describe the same failure mode the recall was meant to prevent. This indicates the original recall remedy was ineffective in our case. What is your request to NHTSA? we respectfully request that NHTSA: reinstate our VIN on the 15v250000 recall list, acknowledging that the original repair was inadequate and the defect recurred. Enable us to seek reimbursement from Ford for the repair and towing costs now totaling over $5,400. This situation demonstrates that a single recall remedy does not always fully resolve the safety issue. We hope NHTSA will help ensure affected owners are protected and treated fairly. Dealerships involved original recall service (2015): brighton Ford livingston county, michigan recent repair (2025): balise Ford of wilbraham 1979 boston rd, wilbraham, MA 01095 phone: 413-858-6195 service advisor: john gabriel retrieved dtc: c102d:00 – high friction in power steering mileage at repair: 60,468 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2012 Ford Fusion. The contact stated that while driving 60 mph, the power steering failed to function as intended and the steering wheel became difficult to maneuver. The contact stated that the steering wheel seized. The contact was able to coast to the side of the road. No warning lights were illuminated. The contact called a friend to drive the vehicle to the residence. The contact stated that the failure persisted. The contact stated that on another occasion, the steering wheel became difficult to turn while driving. The message "power steering assist fault" was displayed. The vehicle was taken to the dealer where it was diagnosed and determined that the rack and pinon had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

On may 15, 2025 I experience a loss of power steering assist in my vehicle due to steering gear bold corrosion. There is a recall for this exact same issue, 19s26/19v632, issued on 2019-10-11, however, Ford is telling me my VIN number is not included in this recall. They are also claiming this problem was fixed as part of their recall 19r02 back in 2015. As part of the more recent recall, the remedy calls for replacing the bolts and applying a corrosion inhibitor, but they obviously did not do when fixing recall 19r02 back in 2015.

Upon start up power steering failure. Code u2011 'service advancetrack' 'power steering assist fault'.

See all problems of the 2011 Ford Fusion 🔎.

Took the vichicle in for recall of the airbag. Was informed byhe dealer they had reprogrammed the steering computer. After approximately 3 months I now have no power steering, almost all the warning lights on the dash are on. Dealer informed me they do not do repairs on a vehicle this old. My mechanic says repairs would be in excess of two thousand dollars at my expense. I found there are over 2700 other complaints similar in nature on this vehicle series.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA hotline to report the failure. The failure mileage was approximately 41,000.

See all problems of the 2018 Ford Fusion 🔎.

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the steering wheel started drifting and the contact was unable to keep steering wheel steady. The contact stated that there was an abnormal clicking sound coming from the steering wheel while turning the wheel in either direction. The contact stated that the "service power steering assist" and "service advancetrac" messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic where the contact was informed that the power steering module was electrical, and no repairs could be performed on the vehicle. Despite the failure, the contact was able to drive the vehicle to the residence and contacted the manufacturer. The manufacturer informed the contact that the vehicle was not included in NHTSA campaign number: 15v340000 (steering). The contact was also provided a case number. The vehicle was not repaired. The failure mileage was approximately 214,000.

I currently have no open recalls on my vehicle however I feel as though my vehicle is apart of the the national recall involving the steer column. My vehicle jerks at high speeds randomly and I sometimes lose control. This issue has been seen by multiple mechanics and they’ve done numerous inspections but can’t find the problem. They only tell me they think it may fix the issue but none are certain. I’ve gotten two wheel alignments within a year and each time I’m recommended a wheel alignment by a different mechanic. I’ve bought several tires of this issue because the wear on my tires keeps wearing out and causing my tires to blow out. I believe it involves the national recall.

The contact owns a 2010 Ford Fusion. The contact stated that when the vehicle was started, the message of a failure with the power steering was displayed. The contact attempted to turn the steering wheel and was unable to turn the steering wheel. The vehicle was turned off and restarted and regained power steering assist. The vehicle was driven to a local dealer who diagnosed the vehicle and determined that the power steering assist module and the steering gears needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a manufacturer’s recall for the failure. The failure mileage was 25,525.

Sudden power steering failure multiple times while on the road (at both higher speeds of ~55mph and lower speeds of ~20 mph). There was a warning light and notification on that dashboard about 10 seconds before it happened each time. The vehicle will be taken into the dealership tomorrow to be looked at, but after doing some online research this seems to be a very common issue for this year, make and model of Ford Fusion. Loss of power steering makes the vehicle very difficult to steer and pull off the road safety and puts both me and other drivers at risk.

Right front wheel speed sensor replaced and problem continues due to pigtail coming from wiring harness that connects to top portion of wheel speed sensor water enters the connector and short circuits the abs system causing the car to disable abs,traction control and power steering all light illuminated as well.

See all problems of the 2013 Ford Fusion 🔎.

I was driving as normal I went to make a turn and out of nowhere my car would not turn and almost got smashed on the side of the car would not have swerved out of the way. There was no warning signs lights symptoms or anything one minute it was normal the next was what could have been a deadly situation. After getting a mechanic to diagnose it after removing the steering wheel, because initially was thought the steering column went out or broke, it was found out to be the middle of the steering wheel where it connects to the column that is suppose to be the shape of an alan wrench was almost completely worn down to almost a flat circle. I cannot stress enough how scary and deadly this could have been to me and other motorist. This was verified by mechanics this is not normal wear and tear this has to be a defect.

I purchased a 2016 Ford Fusion s new from the dealership in 2016. Earlier this year, multiple indicator lights turned on including "service advancetrac", abs light, steering and hill assist lights. As time progressed, the power steering has become more of an issue to a point now that it is difficult to make tight turns going at low speed. I never received a recall notice, but when I did a search of the 2016 Ford Fusion s vehicle, there is an outstanding recall on similar models in 19v632000. The list of states include the state of missouri which is where the vehicle was purchased from. At the time the recall notice was sent out (August 28, 2019), the vehicle would have been registered in kansas. A search by the VIN number does not show a recall notice for it. Presently, the vehicle is registered in iowa. I hope to get review of my VIN number to see if this recall should have included my vehicle as there are similar models distributed in similar states, with exact issues pertaining to my vehicle which was not included in the initial recall. I have service scheduled for this vehicle at an authorized Ford dealership on July 17th, 2025 which was the earliest I could get the car in. I'm concerned as this is a substantial issue that puts the vehicle at risk for a serious malfunction should the power steering fail completely while being operated. This is a relatively low mileage vehicle for the year which likely why the issue hasn't arose until this point. I appreciate your time and consideration on this matter.

Epas steering efforts campain #15n01 power steering goes out sometimes and the Ford dealership will not honor the recall to fix this and said it was past 10 years old?2011 Ford Fusion.

The contact owned a 2010 Ford Fusion. The contact stated that while her son was driving 35 mph, the steering wheel locked, became difficult to maneuver, causing the contact son vehicle to encounter a tree. No warning light was illuminated. The air bag did not deploy. The contacts son called 911 after the failure. The contact son sustained injuries to the chest, face, back of his neck, and his knees. A police report was filed. Medical attention was required. The vehicle was towed to larry campbell's towing garage. The insurance company deemed the vehicle a total loss. The vehicle's steering wheel was repaired once. The manufacturer was notified of the failure and closed contact case due to not being able to obtain the vehicle to remove a part of the vehicle. The failure mileage was 189,000.

I have never had this issue before with this car. I started the car up to go to the store and saw all these lights on my dash. I keep my car maintained well. Tires, oil, tune up etc… and when I saw the lights on the dash it said service advance trac and steering loss stop safely with 2 other icons above it. So I didn’t know what that was so I sent to get power fluid not knowing it wasn’t a reservoir. I know Ford had/has a recall on 2016 Ford Fusions model for this exact issue! my steering cannot turn at all I need my car, please I am on disability and it’s not right that the recall won’t cover all Ford of this model with this issue. I beg, I need my car fixed.

When I turned my car on to leave for work it was beeping and the menu said power steering system faulty and loss of power steering/ it will also randomly loss power steering while driving down the road.

The power steering failed. The message display keeps indicating that there is a power steering system fault which results in a loss of my ability to steer the car, increasing the risk of being involved in a crash. The first time the message appeared was around the beginning of March. When I consulted the owners manual, it instructs the driver to stop the car, turn off the engine for at least ten seconds and reset the system to restart the engine. It happened infrequently a few more times, but functioned again each time until around April 24th. According to the manual, there should have been a message reading "service power steering now". I don't remember ever seeing that message, just the one that's still displayed (power steering assist fault). I haven't had the car towed to the dealership yet, but I have called to ask about a 2015 recall of 2011 Ford Fusions for such a defect. Both Ford company and the dealership tell me that there was no recall for such a hazard related to my specific VIN so the diagnosis and repair will be at my expense.

Randomly at start up, it says "power steering assist fault" we took it to Ford and they couldn't recreate the problem because it was happening at random, and they said they couldn't fix it as it wasn't having the problem at the time. Now it's permanent, we have no power steering assist and is very unsafe for my mother to drive.

The contact owns a 2012 Ford Fusion. The contact stated while driving 45-50 mph, the vehicle lost power steering functionality. The message "service power steering" was displayed. The contact was able to pull over to the side of the road. The contact's husband was able to drive the vehicle to the residence without power steering assist. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (pscm) had failed and needed to be replaced. The manufacturer was contacted and informed the contact that the vehicle was covered under Ford campaign number: 15n01. The manufacturer attempted to contact the dealer on the contact's behalf; however, the dealer was unreachable. The dealer later informed the contact that Ford campaign number: 15n01 had expired. The vehicle was not repaired. The failure mileage was approximately 206,000.

The contact's stepdaughter owns a 2012 Ford Fusion. The contact stated while his stepdaughter was driving approximately 20-30 mph, the vehicle lost power steering functionality. The driver was able to pull over to the side of the road. The contact stated that the failure had recurred on several occasions. The contact stated that upon turning off and restarting the vehicle, the power steering became functional for approximately 10 minutes. Additionally, the message "power steering assist fault" was displayed on some occasions. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 15v340000 (steering). The failure mileage approximately 100,000.

Problems with electric power steering, intermittent issues.

Power steering went out and it's electrical.

Back in 2022 my power steering went out while I was driving the lights service advancetac and power steering assist fault show up took it to Ford to tell me it was the rack and pinion I got it replaced 3 months ago I’m on the interstate trying to get off as an exit and it went out again with the same messages. This is really alarming and dangerous when is constantly keep happening during driving. Especially for the price at Ford wants to constantly replace it for.

The contact’s mother-in-law owns a 2013 Ford Fusion. The contacts mother-in-law received notification of an unknown recall in 2016. The remedy included replacing the bolts and applying a wax sealer to the bolts. The vehicle was repaired. The contact stated that while receiving maintenance at an independent mechanic, the mechanic became aware that the electronic power steering rack bolts were fractured, and the steering rack needed to be replaced. The vehicle was not repaired. On another occasion, while the vehicle was turned off, the contact inspected the vehicle and became aware that the power steering rack bolts were fractured. The manufacturer was notified of the failure. The failure mileage was approximately 85,450.