Five problems related to noises during shifting have been reported for the 2016 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2016 Jeep Cherokee based on all problems reported for the 2016 Cherokee.
Purchased 75,000 mile warranty with tob. Around 30,000 motor replaced. Oil consumption. Nc. Had it at midas at 67,584 miles because of unusual noises in the front end. Was determined to be the drivetrain. Advised me to check with tom o'brien Chrysler, Dodge, Jeep ram in greenwood indiana that it might be under warranty. Had it there twice, midas greenwood twice and fletcher Chrysler, Dodge, Jeep ram in franklin indiana twice. Each made repairs to it costing me $595 total in out-of-pocket deductibles. Billing to warranty company: midas $1933. 57, fletcher $618 and tob $2267 which is "the mechanic" (mechanical repair service contract) tel # 800-621-2130. Contract # gw227456. The vehicle had these issues of unusual noises on rough pavement, wandering when taking off from stop going thru shifting gears moving from right to left then back to straight then going back to the right every time on shifting. At 75,000 miles the warranty ran out and up to that time "none" of the companies figured it out nor fixed it. We were told that the lemon law didn't apply. So now at 80194 miles it's so bad that it's untrustworthy and it's getting worse by the day. I can't find anybody to fix it especially now that the warranty is out and the only place that we can trade it is back at tob which we will never buy another product from them. I have all the receipts for all repairs made that did not fix it. So we are stuck. Can't fix it nor trade and get a good price for it.
Bought this car at 17k miles and now have 50k. 10k before the warranty runs out and dealer will only address this issue if the vehicle will show this issue at the time it is at the dealer. Issue is unpredictable. Car jerks hard from first to second gear, almost as if you have been rear ended. Car has trouble shifting to higher speed upon entering the highway. There is also a pronounced "ticking" noise when engine is running/idle.
This vehicle seems to accelerate without me doing anything when in motion. Shift services light comes on frequently. When you turn the car on the car accelerates or seems to stall. Engine when the car is stationary. It makes an excessive noise when you accelerate in motion.
I purchased my vehicle new. Since having it the panel which displays the radio will randomly go black. I've also had several issues with acceleration. Sometimes if I'm at a red light and then it turns green the car will rev and not move anywhere for about 30 seconds. Yesterday while I was on the highway my speed dropped from 60 to 40 very fast and I was not able to accelerate at all and had to pull over on the side of the road and my transmission light came on. I've also been driving before and when I hit the brake it makes a noise like its shifting super loud and the brake clicks. My vehicle is in for service right now but I dont feel safe driving it at all. It only has 16,000 miles on it and shouldn't be having all of these issues with such low mileage. Yesterday not being able to accelerate on the highway was scary and dangerous.
I purchased this vehicle in September 2016 and it was seen in the service department in October 2016 for a loud click from the brake (told this is normal) and the vehicle shutting off during idle twice. An update was done but the issue continued. November 2016 I brought the vehicle in because the back seat would move back and forth if someone was not sitting in it (they had to replace the whole back seat) but as I was driving into the service doors the vehicle skipped and tried to die with lights flashing on the dash. Service could not duplicate. December 2016 brought in because the vehicle kept skipping when trying to take off from a stop. On two occasions it completely stalled but service was unable to duplicate. The vehicle also had issues with shifting too early at times and then shifting was delayed other times. Once again issue could not be duplicated. Later in December I brought it back again and was told there was possibly a fix. January 2017 the vehicle was brought back again due to stalling and the multi air actuator was replaced. The issue continued as the service manager searched for an answer until I had enough in October 2017 when it came to a stop for no reason and the vehicle would make a terrible noise in reverse at times. Service along with fca attempted to fix it but could not duplicate the issue. When I got the vehicle back it it always skips in idle, makes a lawn mower sound in idle and when shutting off makes a whining noise. I have stopped driving the vehicle and am trying to get fca to do the right thing via georgia's lemon law. I have done my due diligence following fca's required steps and they said they cannot duplicate my issue but would give me a good faith payment for my time. I have asked to talk to supervisors etc but am told that is not their protocol and they closed my case. This vehicle is unsafe!.