Software problems of the 2012 Jeep Grand Cherokee

Took my 2012 Jeep Grand Cherokee to arrigo Chrysler Dodge Jeep for 2 recalls in September 2016 one wiring issue in the visor and one fuel pump relay. Dealer informed me recalls were remedied. December 16, 2016 I was experiencing problems starting vehicle and problems with vehicle sputtering while driving and while stopped. Took car back to arrigo to diagnose problem. Was told problem was fuel pump relay at cost of approximately $650. Expressed my concerns that although recalls were recorded as "performed" in their system, car was not properly repaired. Service advisor told me there was nothing else wrong with my vehicle and the recall actually took place June 2015. That is incorrect as I called fca and they in fact verified that in their system, recall was entered as "completed" in September 2016 at same dealer, arrigo. Called arrigo and service advisor said he re-checked the vehicle and the fuel pump relay was actually in good shape, it was serviced in September 2016. He said the reason the check engine light was on was because the software needed updated and the check engine light would be okay and the vehicle was performing "as it is designed to work" having no other problems. I hesitantly paid $75 to have the "software updated" to avoid the $150 diagnostic fee if there is no service. One hour after I paid and left the dealer the check engine light came on and the vehicle began acting exactly like it had before "servicing" at the dealer. Also later in the evening I tried starting the car and noticed the car would continue to crank without turning the vehicle on. Again, the same problem I had before I took my car in. I believe no action was taken in repairing recall issues and they are trying to make customers pay ($650 in my case) to actually make the repairs.

Within the span of approximately 15 months, the engine has randomly turned off 8 times in the middle of driving. When this occurs, the car loses power steering and braking, making it difficult to control, aside from the fact that the car can not safely be moved to a safe emergency stop location. The car has been to the dealership numerous times, but with no solution. The dealer has performed all recalls and software updates, but these have not solved the problem. The dealer has stated that they cannot replicate the problem, so therefore cannot fix it. Chrysler customer care was contacted and a case manager was assigned to the case. The case manager instructed the dealership to drive the car, which they had done before, to try to replicate the problem. They were unable to do so and the case manager has stated that there is nothing that can be done if the problem cannot be replicated. When asked what to do in the event the vehicle causes an accident, the case manager stated to contact him at that point and he will take the case "to the next level". In short, the car must be involved in an accident before Chrysler is willing to do anything. At this point, we are not comfortable driving this car for which we are paying a lot of money and are not being offered any solutions.

This Jeep was replaced because the prior Jeep was lemon lawed. The engine light appeared after about 3 weeks of purchase, the car was brand new. Like the last Jeep, it would stall causing loss of power brakes and power steering. The electrical system would also freeze (navigation and radio) constantly and would not fix itself unless the battery was unplugged. Shave Jeep in thousand oaks, CA upgraded the engine and navigation software, but problems resumed short after. Shaver Jeep then informed me that they would only look at the vehicle if the engine light was on. The engine light would go on and off so it was hard to time it right to bring it into the shop. Because of this "rule," shaver Jeep will not acknowledge that the car has been brought in for repair 7 times. As of today, the car stalled on a busy freeway and put the passengers in danger. Constant engine code: crankshaft position sensor.