Engine Cooling System problems of the 2014 Jeep Grand Cherokee

The contact owns a 2014 Jeep Grand Cherokee. The vehicle was repaired under NHTSA campaign numbers: 23v411000 (engine and engine cooling) and 22v406000 (fuel system, diesel) but the failure occurred. The contact stated that two days after the vehicle was repaired, while driving at an undisclosed speed, the check engine warning light illuminated. The contact arrived at the grocery store and after the contact walked back to the vehicle, the contact became aware of an unknown part hanging down from underneath the vehicle. Upon inspection, the contact became aware that the reluctor ring had detached from the vehicle. The vehicle was taken to the dealer where it was confirmed that the reluctor ring had detached. The contact was informed that the part was not available and needed to be ordered. The contact was advised to not drive the vehicle for long periods to avoid the engine overheating. The vehicle was not repaired; however, the dealer wrapped a rag around the connector in case of any leaks. The contact stated that failure persisted. The vehicle remained at the residence and had not been driven since. The contact inspected the vehicle and noticed that the rag the dealer placed in the vehicle was soaked. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,900.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving 45 mph, the message "service electronic throttle control" was displayed, and the check engine warning light and the electrical system warning lights were illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was part of a recall. The vehicle was not repaired. The vehicle was taken to the dealer. The vehicle was not diagnosed. The contact stated that the powertrain control module software was updated. The contact stated that the failure persisted. Upon further investigation, the contact found document part 573 on the NHTSA website related to additional recall repairs. The contact stated that the dealer refused to repair the vehicle. The contact related the failure to NHTSA campaign number: 23v411000 (engine and engine cooling); however, the VIN was not included. The manufacturer was made aware of the failure and assigned a case manager. The failure mileage was 187,799.

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called grand junction Chrysler Dodge Jeep ram (2578 us-6 &, hwy 50, grand junction, CO 81501) and it was confirmed that parts were not yet available. The contact requested a loaner vehicle and was informed that he had to pay a fee directly for the remaining time and attempt to get reimbursed from the recall center. The contact stated that he was not pleased with what the dealer informed him about the loaner vehicle. The manufacturer was made aware of the issue and provided with a case number. VIN tool confirms parts not available.

Tl the contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving 65 mph, the vehicle shut-off without warning. The contact coasted the vehicle to the side of the road and the vehicle was towed to an independent mechanic where he was informed that they could not service the vehicle. The contact then towed the vehicle to salt lake valley Chrysler Dodge Jeep ram (2309 state st, salt lake city, ut 84115) where the contact was informed that the engine had seized due to no coolant. The contact was also informed that the vehicle needed a new engine due to the failure. Upon investigation, the contact discovered that the VIN was included in NHTSA campaign number: 20v699000 (engine and engine cooling) which he linked to the failure. The dealer was notified of the failure and a fca representative was to inspect the vehicle. The contact was informed that the failure was not related to the recall. The manufacturer was sent an email informing them of the failure experienced. The contact was informed that the case had been closed. The manufacturer re-opened the case to determine collateral damage. The manufacturer called back and the case was closed once again. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 121,929.