Mechanical Jack Problems of Jeep Grand Cherokee

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the jack in the rear fractured while changing the tire. The jack was apart of the original equipment. The part was not replaced. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.

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- while changing the tire on her 2000 Jeep Grand Cherokee, the jack was not functioning properly. The jack would only go up to a certain height, but not enough to raise the vehicle enough to change the tire. The contact couldn't provide a part number or serial number for jack. Updated 03/07/jb.

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: the contact stated the jack hook that supported the frame of the vehicle fractured when the weight was lifted to remove the right rear tire. A second jack from another vehicle of the same description and manufacturer was used and fractured in the same manner. The service dealer was notified and was willing to replace one of the jacks. The manufacturer was not contacted.

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My 2005 Jeep Grand Cherokee needed a flat changed. The jack in the car was not able to jack the car high enough to get the flat wheel dismounted easily nor could the new wheel be mounted from the trunk. The dealer sent a shop mechanic who also could not get the jack high enough. I had to call aaa. I also know of 3 more Jeeps (2-2005 and 1-2006) with the same potential problem. Oddly, one of them, which is owned by a lady friend, had the oddest problem. My brother-in-law was driving it one day. Turns out there was a wheel shimmy going on. He stopped the vehicle on the side of the highway. When he called me he indicated 3 lug bolts were missing which we both thought strange. He subsequently coaxed the car very slowly home. The dealer charged the lady for the repair and remounting of a new tire. I suspect that she had a flat, got some help and because the new wheel was not mounted in a true fashion because the car could not be raised high enough, she just had to make do. That was dangerous for the lady. As it turns out, my wife also has one of the Jeeps I mentioned, and I have instructed her to just call aaa when and if she gets a flat, so the tire can be dismounted and remounted with the new one safely. All our cars have 17" wheels. The jack needs to go up at least 2-3 inches more to all for proper mounting or else the wobble will result and hence , ultimately the bolts will break off given the stress. I mentioned it to my dealer once I had aaa repair my car and asked the dealer to repair and get the problem fixed with the manufacturer. I also think the lady I mentioned who paid for her repairs because of Jeep's equipment design defect should be reimbursed for her misery.

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The jack was not in compliance with driver's needs. The jack would not lift the tire off the ground when the jack was at it's fully extended height. The consumer had to put a piece of wood under the jack to lift the tire off the ground. While putting the jack down it fell apart, causing the vehicle to fall down to the ground. There were no injuries or fatalities to report.

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