Power Train Problems of Jeep Grand Cherokee - part 1

While maneuvering in a parking garage and switching between reverse and forward, the engine suddenly and unprompted revved excessively, sounding as though the accelerator pedal was floored. The vehicle forcefully lunged forward against braking pressure into a cement wall, causing front-end damage to the vehicle. Cruise control was completely disabled and no check engine light or warning indicators illuminated on the dashboard. At no time did I feel like I had control over the car. I sustained some contusions. No one was in the vicinity at the time; however, other cars and/or people could have been struck. The vehicle has yet to be examined by anyone although I am in the process of arranging for an autobody repair shop. Prior to this, the car was in its usual state of health without any issues.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

I burned my right fingers when I went to move the metal sharp gear selector knob,I was trying to reverse and the dial knob was to hot to touch,I had to find a cloth to cover it so I dident burn my hand again, then I was able to move it to reverse and then drive,this very unsafe. My next problem was that in the parking lot the other day I think it was 8/20/2026,I was at a stop sign and took my foot off brake and the car started bucking and almost hit another car driving by,the car is jumping on its own,the salesmen who just sold me the car said this is normal because it’s a turbo,this is extremely dangerous,and my last problem is that there is excessive orange peel on the entire body of the car,and on the hood also,in which is very distracting and takes my line of sight off the road when driving,this is very dangerous in my opinion,all these issues are very serious ,the dealer already knows about the bucking of vehicle because it’s all over the internet,and I submitted a letter to the general manger about the excessive orange peel paint defect,I am confirming toad that I tell them about. Dangerous shift knob heating up and the bucking sudden jolts also,I am calling service dept and Jeep customer service today to report it I will get a case number.

I purchased a new 2026 Jeep Grand Cherokee summit equipped with the new 2. 0l hurricane 4 turbo. The vehicle has a repeatable and potentially dangerous accelerator-response problem. From a complete stop, I can apply substantial/full accelerator input and the vehicle initially provides little or no expected acceleration. The vehicle may begin creeping forward and the tachometer may begin moving, but there is little corresponding engine sound or vehicle acceleration. After approximately two seconds, the vehicle begins responding and accelerating however it is still extremely sluggish and dangerous. The condition has been repeatedly reproduced in both normal and sport modes. I have also experienced delayed rpm increase and delayed transmission response/downshift while already moving. The condition has occurred when attempting to enter traffic and creates a safety concern because the vehicle does not immediately respond as expected to accelerator input. The dealership initially told me the vehicle was operating normally based on diagnostic readings amd that because of the computers and software there is no direct throttle response on these drive by wire vehicles anymore. That is simply intrue. The dealership subsequently had the shop foreman test drive with me in the vehicle. The foreman experienced the condition and agreed there was an issue with the lack of throttle response. I repeated the issue multiple times from stop, ehile turning, and at speed. The dealership is now involving a technical advisor. The dealer has told me that a stellantis service bulletin concerning similar drivability symptoms does not apply to my VIN. I am not alleging that the bulletin applies to my vehicle. I am reporting the actual safety-related behavior because I believe it warrants investigation regardless of whether my VIN is currently included in that service action.

On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a “service hybrid system required” warning. The vehicle then provided little to no effective motive power despite accelerator input, making it unsafe to continue the highway merge. I was forced to pull off the roadway and stop the vehicle. The vehicle could not be safely driven and required towing to a Jeep dealership. This vehicle has a prior history of hybrid-system-related repairs and recalls. Previous service included high-voltage battery recall work, control module programming, replacement of the electric coolant heater, and replacement of the auxiliary coolant pump and coolant temperature sensor after earlier check-engine-light, ev-mode, and hybrid-mode drivability complaints. A prior repair order also documented jerking during deceleration and reacceleration while operating in hybrid mode. The current dealer has been unable to reproduce the loss-of-propulsion event. During diagnosis, one or more vehicle control modules may have been reset or cleared, which may have removed stored diagnostic trouble codes or other event data associated with the failure. I am reporting this because the sudden loss of propulsion occurred during highway entry and created a serious safety concern.

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The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was reversing the vehicle, the hybrid vehicle suddenly changed direction, and the vehicle drove forward approximately 3 feet and stalled. The vehicle was towed to the local dealer. The contact was informed that the part needed to repair the vehicle was on back order. No further information was available. The manufacturer was notified of the failure. The failure mileage was 64,000.

See all problems of the 2023 Jeep Grand Cherokee 🔎.

I just experienced a 2nd engine stall event. I was driving thru a neighborhood at 25 mph in 5th gear, lifted off the gas pedal as I approached a 90 degree uphill turn, and in the middle of the turn (approx 20 mph) the engine stalled and I lost all propulsion. I retired from stellantis after 16 years working as a contract transmission calibrator, so I am very familiar with what happened. When I lifted off the gas pedal the engine attempted to enter decel fuel shut off (dfso). I was watching the real time gas mileage and right before the corner I saw the mpg approaching 99 mpg (a clear indication the engine is entering fuel shut off). A second later the real time mpg started decreasing (indicating it was attempted to exit dfso) when the stall occurred. This is a major safety issue in need of a recall.

See all problems of the 2022 Jeep Grand Cherokee 🔎.

My 2025 Jeep Grand Cherokee 4xe suffered a catastrophic internal engine failure and set dtc p2338 ("cylinder 3 above knock/combustion vibration sensor threshold"). Although my VIN is not included in safety recall 78c (NHTSA 25v-766), my vehicle experienced the same failure mode, symptoms, and diagnostic code associated with the recall. Stellantis' star center reviewed the case, confirmed internal engine damage, and recommended complete engine replacement. While driving at highway speed, the vehicle suddenly lost power and entered limp mode. I was able to safely exit the highway, but this defect created a serious safety risk and could have resulted in a crash. Stellantis has already expanded the recall population after identifying additional affected vehicles. My vehicle was built during the same production period, experienced the identical failure, and has a manufacturer-confirmed engine replacement recommendation. Chrysler's xc2 program provides unlimited years/unlimited mileage engine coverage for this defect, which is linked to engine manufacturing issues. Based on the identical failure characteristics and confirmed diagnosis, I believe my vehicle is affected by the same defect and should be included in recall 78c and the associated xc2 warranty coverage. I am submitting this complaint to request that NHTSA investigate whether additional vehicles outside the current recall population are experiencing the same defect and whether recall 78c should be expanded to include affected vehicles such as mine.

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My 2023 Jeep grand wagoneer has experienced repeated safety-related defects involving the body, electrical, and powertrain systems despite 6 warranty repair visits. The vehicle has been out of service 72 cumulative days, and the current repair still ongoing. Before the most serious incident, the vehicle had already been returned to authorized Jeep dealerships multiple times for liftgate malfunctions. The liftgate repeatedly failed to open, failed to close properly, and exhibited intermittent malfunctions. These defects were repeatedly reproduced and confirmed by the dealer, and wagoneer engineering was consulted to diagnose and repair the vehicle. The defects have not been permanently corrected. While driving on a multi-lane roadway with my children seated in the 3rd row, the rear liftgate suddenly opened without any warning light/message/alert/beep. This was the 1st time it had opened while driving. Personal belongings were ejected across 3 lanes of traffic, creating a risk of striking other vehicles or causing another driver to swerve or crash. My husband had to enter multiple lanes of traffic to retrieve our belongings before they were struck, creating an additional safety hazard, leaving us sitting in traffic in the vehicle. To my knowledge, the vehicle should not have permitted normal operation if the liftgate was not securely latched. Instead, the liftgate opened while the vehicle was in motion without any indication to the driver, eliminating any opportunity to react or prevent the incident. The vehicle has also experienced repeated lurching/harsh clunking when shifting into gear, and unexpected lurching/hard shifting and when on hills. Numerous warning lights, messages, and check engine lights have occurred since approx. 300 miles and have been dealer verified. Due to these defects remaining unresolved despite repeated repair attempts, I do not believe this vehicle can be operated safely. I am scared for my teen drivers and pedestrians in this vehicle.

After the 68c recall software update upon getting my Jeep back I can no longer drive in the electric mode without the Jeep surging into and out of the gas mode at slow speeds or fast speeds. My Jeep does hesitate or bogs down prior to engaging the gas mode.

No check engine lights prior to this, car started to make a noise pulled over to check it out as I was merging over low oil pressure showed and coolant level over temperature, gear then dropped to neutral, managed to pull over without any accidents car then shut off, oil leaked, it makes a horrible engine noise when starting, had to tow it back. Only had the car a year maintenance was up to date.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

System failed: total engine failure caused by a defective recall w79 egr cooler, which is available for physical inspection at my residence. Safety risk: the vehicle suffered a sudden, complete loss of motive power at speed. This caused an immediate traffic hazard, risking a catastrophic rear-end collision due to lost propulsion, power steering, and braking. Dealer verification: the vehicle is currently undrivable. Jeep corporate is actively giving me the runaround and refusing to tow or diagnose the vehicle under the ecodiesel settlement extended warranty. Inspections: no inspections have been conducted yet by police, insurance, or the manufacturer; the vehicle is fully preserved. Symptoms/warning: no long-term warning lights appeared. The vehicle suddenly lost ac cooling and instantly stalled out without advanced mechanical warning.

Vehicle was purchased new from a franchised dealer. Six days after purchase, at approximately 105 miles on the odometer, the vehicle experienced a transmission failure while being driven with my family, including a young child, on board (warning message displayed - service transmission, loss of forward motion, harsh shifting, inability to shift gears while driving on the street). The vehicle was taken to the selling dealer, whose service department diagnosed a failure of the transmission valve body. The diagnosis was made and documented by the dealer's service department, and service records exist confirming the failure. The failed component was not on the dealer's possession as part of the repair process; availability for inspection is unknown, as the dealer subsequently replaced the entire vehicle with a new unit rather than returning the original vehicle to me. Prior to the failure, a warning message stating "service transmission" appeared. The manufacturer was notified of the failure through its customer care process. To my knowledge the vehicle was not inspected by police or insurance representatives. Safety risk: a drivetrain failure on a vehicle in its first week of service presented a risk of unexpected loss of motive power in traffic with passengers aboard, including a child.

After 3 months and less than 800 miles the service transmission light came on. While driving to the dealership, the engine light came on, followed by bells and buzzers. The dealership said our transmission valve connector was defective. It’s been there 2 weeks still waiting for the part to come in. We paid nearly 70 thousand for this vehicle and now there’s a transmission issue.

Final drive control module, transfercase control module went out. Causing “service 4wd” message check-engine/mil light 4wd system becoming unavailable trouble codes related to the drivetrain control module intermittent 4wd problems speed issues.

See all problems of the 2021 Jeep Grand Cherokee 🔎.

My wife was driving our Jeep and it suddenly shifted into park while slamming the brakes on its own. She had to stay in the middle of the road shut it off & then start up and drive again but it keep happening the whole 20 mins stopping ride home.

The contact owns a 2026 Jeep cherokee. The contact stated that while driving and making a right turn, the vehicle hesitated and jerked while depressing the accelerator pedal. Additionally, the contact stated that while attempting to accelerate from a complete stop, the vehicle failed to respond. The vehicle was turned off and restarted and responded as intended upon shifting into drive(d). No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a loss of battery communication with the computer due to a dead battery. The battery was replaced; however, the failure persisted. The contact stated that the vehicle was previously repaired under an unknown recall. The vehicle was taken back to the dealer for a third time, but no further diagnostic information was available. The manufacturer was notified of the failure and advised the contact not to trade the vehicle due to the safety risk. The service manager informed the contact that another repair attempt was required before the vehicle could be considered under the lemon law. The vehicle was not repaired. The failure mileage was approximately 10.

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while his wife was driving at approximately 35 mph, the vehicle felt like it went into neutral. All the instrument lights illuminated. The brakes were depressed but failed to respond. The driver lost control of the vehicle and clipped an unknown vehicle. And crashed into a concrete barrier. The driver sustained knee, back, and stomach injuries, and medical attention was provided at the emergency room. The airbags deployed. A police report was filed. There was no reported fire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The vehicle was deemed a total loss. The failure mileage was unknown.

On 5/72026@app 3:14pm after picking up one grandchild, and at a stop light on the way to p/u the other, the Jeep without warning just disengaged when the gas pedal was depressed, but to no avail. While frozen, the dashboard may have displayed something that was not noted in the panic to get the car moving! the internal panel was still illuminated, however the car would not move forwards although still in "drive" with nothing having been switched, shifted or toggled except engagement of the brake to stop at the traffic light. The Jeep had to be placed in "park", the starter button pressed, then pressed again to completely restart the vehicle. This was a potentially huge safety issue with many cars around us honking & rushing to pick up their own children, yet fortunately no one ran into us with our precious little rider!.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

I am submitting this complaint regarding a serious safety-related failure involving my 2022 Jeep Grand Cherokee 4xe. I purchased the vehicle used with approximately 15,000 miles and was informed the previous owners leased it and rarely used it. At approximately 40,000 miles, despite completing all recalls in a timely manner, the vehicle experienced the exact type of hybrid system failure a recall was intended to prevent. The issue began when the hybrid system failed and left the vehicle unsafe to operate. Upon startup, only accessory power activated and the engine would not start. A full power cycle was required before the vehicle started. Immediately afterward, warnings appeared including "service hybrid system," "service charging system," "eab unavailable," "lane keep assist unavailable," "pedestrian braking unavailable," and "adaptive cruise control unavailable. " the check engine light illuminated and all hybrid modes became unavailable. Shifting became erratic and harsh. Downshifts from 2nd to 1st felt like sudden braking and caused me to hit my head on the steering wheel. During acceleration, the transmission slipped and shifted unpredictably. Fuel economy dropped from approximately 22 mpg in e-save mode to approximately 10 mpg at highway speeds. Diagnostic code p1e1d was retrieved and I was advised the vehicle was unsafe to drive. While driving to the dealership, the vehicle shut down twice while in motion. During both shutdowns, power steering and braking assistance were lost, posing an extreme risk to myself and others while moving the vehicle off a busy three-lane roadway. Dealership diagnostics determined one or both high-voltage battery systems failed and required replacement. Despite completed recalls, the issue still occurred. Parts were backordered over a month. I believe this failure and recall effectiveness warrant investigation due to the serious safety risks created by loss of propulsion, steering, and braking assistance while driving.

I, [xxx] was driving home from work on Friday, may 1st on [xxx] in [xxx] during heavy traffic when my vehicle suddenly shut off while traveling approximately 65–70 mph. I initially thought I may not have been pressing the accelerator hard enough, but the vehicle would not respond at all. I then looked at the dashboard and saw a message that said “push brake to start. ” at that moment I realized the vehicle had shut down completely while I was in active traffic. I had to coast across three lanes of traffic without any propulsion to reach the shoulder. During this time, I was nearly struck twice from behind because I could not maintain speed with surrounding traffic. Once I reached the shoulder, I was able to restart the vehicle. I was extremely shaken and frightened by the incident. I do not feel safe driving this vehicle again. I was very aware that I could have been seriously injured or killed, and I am thankful I was not struck. I am especially concerned about what could have happened if my grandchild had been in the vehicle with me. This incident occurred after a recall repair had already been performed in September 2025 related to powertrain/hybrid system issues. The failure appears to be the same or similar to the condition the recall was intended to correct. After restarting the vehicle, I drove cautiously to my husband’s workplace and left the vehicle parked. Since the incident, I have experienced ongoing anxiety and distress reliving what happened. This vehicle was intended to be a long-term purchase, and it is extremely concerning that it now appears unsafe to operate. This event represents a serious safety hazard. A sudden loss of propulsion at highway speeds without warning creates a high risk of crash, injury, or death. I am requesting that this issue be investigated, as the prior recall repair does not appear to have corrected the problem. I do not feel this vehicle is safe to operate. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

On the 26th of April 2026, the transfer case on my 2020 Grand Cherokee (with less 114,000 miles) failed during highway travel. This resulted in a sudden downshift and temporary deceleration followed by illumination of “service 4wd” display. A short time after, the “service electronic stability control” indicator displayed followed by another downshift and the unattended transition of the 'select_terrain' from 'auto' to 'snow'. We were unable to turn off these settings. On the next day, we returned the Jeep to our cdjr dealer for repair. After inspection, the service agent reported that the Jeep experienced a “transfer case failure” and further recommended that I consider [purchasing] a new vehicle as these issues seem to be piling up. Failure of this nature is not normal wear. I have purchased 5 Jeep vehicles over the past 40 years and 4 of our Jeeps had over 250,000 miles of service without dangerous, catastrophic engine or drive-train failure such as this. This situation should remediated by the manufacturer and any affected components repaired or replaced. Finally, it should be noted that 3-days prior to the failure, the same cdjr dealer provided a 100,00-mile 'service' that included "op1 dms all wheel drive fluid exchange".

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First, after a trip of approximately 100 miles, the vehicle would not advance after stopping at a stop sign. I had to shift from drive to park and back to drive before the vehicle would move. In the second case, again after a trip over 100 miles, primarily on the highway, the vehicle failed to shift out of first gear while the engine revved to over 7,000 rpm when I left an intersection. In that instance a warning light came up on the dash indicating rpms in the red zone. Once again I had to pull over, put the vehicle in park and re-engage drive before the vehicle would drive in a more normal fashion. It was the following day, when I entered the dealership for a service appointment, that the check engine light illuminated and the vehicle did not run smoothly. The service department determined it was a spark plug issue and claims the problem has been resolved. They also said this issue is fairly common on new (2026) Jeep Grand Cherokee models. There is less than 1,200 miles on the vehicle. I feel I was very lucky that the situation in both instances was relatively safe and there was minimal risk of injury, death and/or property damage. I have lost all confidence in the vehicle.

While driving at highway speeds, my 2015 Jeep Grand Cherokee limited unexpectedly shifted from drive into neutral without any driver input. This has occurred twice at different speeds. After the first incident, the vehicle was inspected by a dealership, but no diagnostic trouble codes were found and no issue was identified. The following day, the same problem happened again under similar conditions. When this occurs, the vehicle loses power to the drivetrain, creating a dangerous situation in traffic. This appears to be related to the electronic shifting module and poses a significant safety risk.

Twice I have been driving on the highway at 60 mph and the transmission had suddenly shifted into low gear and subsequently went into limp mode. The dealer is unable to find an issue with the vehicle. There were no warning lights, before, during, or after. After I pulled onto the shoulder of the road and turned the Jeep off and turned it back on it operated normally.

My 2024 Jeep Grand Cherokee suffers from an intermittent but severe 2-to-3-second acceleration lag as well as lunging when attempting to accelerate. This occurs specifically during low-speed or rolling left-hand turns, or when accelerating from a complete stop to execute a left turn across traffic. When the accelerator pedal is depressed to clear the intersection, the engine and transmission momentarily fail to provide propulsion, leaving the vehicle stranded mid-intersection. This defect represents an immediate, severe collision hazard. Because the power cuts out while the steering wheel is turned, I have experienced multiple near-miss accidents where oncoming traffic had to slam on their brakes to avoid a broadside/t-bone collision. The dealer has not yet been able to permanently resolve this dangerous, unpredictable loss of driving power.

Acc automatically canceled without braking causing car to either slow down immediately or speed up unsafely, slippery road light turns on, on dash while driving straight, lunging of the car that feels like tires are spinning and or hesitation.

My 2017 Jeep Grand Cherokee just completely lost power again and almost got hit by the car following me. Almost got hit again coasting to the side of the road! this has happened before and the repair shop tried updating software which did not fix it. Why was the 2017 not included in your recall of the power transfer case? repair shop diagnosed problem the last time it happened as the ptc! I am an attorney and want this included in your 2019-2023 recall! please do not force me to file a lawsuit to fix this safety issue!.

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The right ptu has failed out of nowhere causing a very loud pop and then grinding when driven. The vehicle was inspected by the Jeep dealership last week to find that that was the issue. There was no warning or symptoms prior to the problem. The safety risk is evident in that it could cause an accident, the vehicle to stop completely, not transmitting power and or not going into park. All without warning. The replacement is very costly.

The rear parking collision warning abruptly stopped working. The engine smells like it’s burning. The recall 68c has no remedy currently. My neighborhood is at risk due to this outstanding issue.

After recall 68c was completed the electric only power is way down. They did not fix the battery, they just reduced performance to try and minimize the risk and save them from replacing the defective part. This is not a fix but a fundamental change in the cars functionality as bought and is not acceptable.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 70 mph, the transmission unexpectedly shifted into neutral(n). There was no warning light illuminated. The contact was able to restart the vehicle after shifting into park(p). The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to several dealers but was not diagnosed. The dealer was able to duplicate the failure; however, no diagnostic trouble codes were found. The dealer suggested that an unstated valve might need to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

Driving on highway, "service hybrid electric vehicle system" warning came on, vehicle lost all propulsion, needed to pull over on road and restart the engine. Almost got into accident with car behind me because of sudden power loss.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while attempting to shift into park(p) to exit the vehicle, the vehicle started moving backwards down the slanted driveway. The contact depressed the brake pedal, and the vehicle stopped. The contact then started the vehicle and shifted into park(p). The vehicle was not diagnosed or repaired. On another occasion, while driving at an undisclosed speed or while the vehicle was stopped, the vehicle hesitated and jerked while shifting from a lower to a higher gear. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA campaign number: 25v011000 (power train). The manufacturer was notified of the failure. The failure mileage was approximately 76,000.

While driving home from work on March 13, 2026, the alternator in my 2014 Jeep Grand Cherokee (3. 0l ecodiesel) failed, resulting in a progressive loss of electrical power. As battery voltage dropped, the vehicle entered “limp mode. ” when I was aproximatly 1 mile from my home when I was forced to stop at a railroad crossing while a freight train was passing. At that time, due to low voltage, the electronic shifter and ignition system became completely unresponsive. I was unable to shift the vehicle into park or neutral and was also unable to shut off the engine. The vehicle remained in drive, requiring constant brake pressure to prevent forward movement. This created an immediate and dangerous situation, as I was stopped very close to a moving train with no functional means of securing or disabling the vehicle. Any loss of braking force or control could have caused the vehicle to enter the path of the train, creating a high likelihood of serious injury or death. After reaching my residence, the condition persisted. I remained unable to shift or shut down the vehicle and was forced to manually disconnect the negative battery cable, which is located under the passenger seat, in order to stop the engine. I am very lucky that I had a small metric socket set in the vehice, that I am somewhat mechanically enclined, and that I have long arms & legs, as this process was extremely difficult. I had to disconect te battery cable while maintaining my foot on the brake to avoid crashing into my garage. The vehicle appears to be designed such that engine shutdown is not permitted unless the vehicle is in park, while the electronic shifter becomes inoperative during low-voltage conditions. This combination creates a hazardous failure mode in which the driver cannot place the vehicle in park or turn off the engine during an electrical failure. This incident appears consistent with hazards identified in NHTSA campaign number 16v240000 (recall s27). Despite records indicating that rec.

I am submitting a complaint regarding NHTSA recall 25v-766 affecting my Jeep 4xe vehicle. This recall states that engines may have been contaminated with sand during manufacturing, which can lead to catastrophic engine failure, sudden loss of propulsion, or vehicle fire. My vehicle currently shows the recall as open with the status “remedy not yet available / parts unavailable. ” this means there is no repair available to address a known safety defect involving potential loss of propulsion and fire risk. I am concerned that sudden engine failure or loss of propulsion at highway speeds could create a significant crash risk for my vehicle, my passengers, and other motorists. Operating a vehicle with a known defect that could cause sudden engine failure while driving presents a potential crash hazard to occupants and other motorists. Owners are being asked to continue driving these vehicles despite the manufacturer acknowledging the defect and not yet providing a remedy. I respectfully request that NHTSA review the handling and timing of this recall to ensure a timely repair solution is provided to affected.