Steering Problems of Jeep Grand Cherokee - part 1

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the esc and “service 4wd” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4wd low while driving. The steering wheel vibrated while making a turn, and the vehicle jerked. The vehicle also intermittently failed to start immediately and made a clicking sound. The vehicle was taken to an independent mechanic, who determined that the abs had failed, and that the drive train control module and transfer case control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.

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I bought this Jeep new in 2023 and it started making this noise when it had 7000 miles on it. If was normal operational noise, why didn't it have it when it was new? many owners on Jeep forums (jeepgarage, wljeepforum, Jeepforum, wranglerforum) report: rattle starts light and worsens with heat soak. The company often states it is a “normal operational noise. ”some report replacement of the entire sway bar disconnect actuator assembly under warranty resolving the noise temporarily or permanently but there is no standardized procedure. After an hour drive, the loud banging noise is huge distraction while driving. I have driven for many years and have never heard anything such as this rattle trap, especially for upward of $80,000, while fearing that it may leave the road at anytime. Any suggestions would be helpful. The worst vehicle I have ever driven and I am 74 years old,.

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My Jeep has been a consistent problem. The vehicle gives many warning and "service powertrain" warnings in the dashboard. Additionally, at the same time as the warnings, the vehicle will lurch - slowing down significantly and making passengers in the vehicle panic. I have gone to the dealer to already fix not 1 but 5, yes five, recalls related to the powertrain system. This last visit (today) I was told that stellantis acknowledges the issue, but does not have a fix. This vehicle was clearly not ready for production and stellantis needs to be held accountable to it's customers.

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System said car will shut off soon. All system lights started blinking and the car turned off. Car would not restart and would not go into neutral.

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Component/system: electrical power steering (eps) – steering cuts in and out while driving. Vehicle is available for inspection upon request. Safety risk: my safety and the safety of others were put at risk because the steering intermittently fails, making the vehicle very difficult to control. This could easily cause an accident. Reproduction/inspection: the issue has been reproduced multiple times while driving. The vehicle previously had an engine replacement at bayird Dodge Chrysler Jeep in west memphis, ar (now closed), but this steering problem remains unresolved. Manufacturer/dealer involvement: the original dealership is no longer in business, so I cannot return there for service. I have contacted Jeep/stellantis customer care to request assistance. Warning lamps/messages: the eps warning light has appeared during failures. The problem first appeared in [insert approximate date/month you noticed it]. Summary: the 2020 Jeep Grand Cherokee (VIN [xxx] ) has ongoing electrical power steering failures. The steering cuts in and out unexpectedly, creating an extreme safety hazard. This issue needs urgent investigation and resolution. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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The hybrid battery had the potential to catch fire and it was recalled for a software update, the 95b update. After this software update was completed, the vehicle would completely shut down, regardless of being parked or while driving. The dealership deemed the vehicle "unsafe to drive" and has provided a loaner until they can correct the problem. In addition to this, the front suspension has been worked on many times, approximately 5-6 times to remedy a clinking noise when turning at full turn. Currently, they have not been able to remedy this problem. The manufacturer has refused to do a buy back on the vehicle, yet also refuses to give the vehicle back due to, in their words; "it is unsafe to drive".

Purchased used 22 gc summit reserve v8 and within hours of leaving dealer I knew something was very wrong with the front suspension. Fast forward to used car dealership pointing fingers at Jeep for not fixing issues not disclosed to me before the sale and Jeep claiming shady dealer practices we now know it’s the rack and pinion bar and components. 7 grand out of pocket after a day of ownership is not happening. My VIN is one of few not showing up for the recall z18/NHTSA 22v-154. It’s a perfect description of the recall and my Jeep is the correct year make and model. The Jeep is at dealer currently and the price keeps changing which tells me someone isn’t telling the truth and they’re covering something else up. I just want this resolved as I paid mostly cash for this truck and haven’t gotten to drive it for more than a couple hours to the dealership.

The contact owns a 2022 Jeep grand wagoneer. The contact stated while driving at approximately 80 mph the vehicle lost forward momentum and stalled. The contact stated that the "shift to park and restart" warning had illuminated. The contact coasted off of the roadway and shifted the vehicle to park (p). The contact was able restart the vehicle and continued on to his destination. The contact had taken the vehicle to a dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired, however the failure reoccurred. The contact stated that the vehicle stalled but a different warning illuminated, the warning was "acc disabled - a steering wheel symbol and an exclamation point. The contact was able to restart the vehicle but as he was driving the vehicle started losing forward momentum. The contact stated that vehicle had apparently gone into a "limp mode," the contact applied the accelerator pedal and was unable to accelerate beyond 15 mph. The contact took the vehicle to a different dealer. The dealer was unable to duplicate the failure, the vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and saw the contact information for the NHTSA safety hot line. The failure mileage was approximately 33,000.

I am reporting repeated safety-critical failures with my 2013 Jeep Grand Cherokee that have rendered the vehicle unreliable, dangerous, and now inoperable. I believe this vehicle suffers from a systemic electrical defect related to the totally integrated power module (tipm)—a well-documented issue across Jeep models that causes starting failures, loss of power, and unpredictable behavior of vehicle systems. On [xxx], my vehicle failed to start. The starter clicks but does not engage. These symptoms align with known tipm-related failures. Despite this, the authorized dealership (madison Chrysler Dodge Jeep ram) has refused to test the tipm, insisting on replacing the starter without confirming the root electrical issue. This places consumers at risk of breakdowns without warning and reflects a pattern of ignoring known defects. My vehicle also has a history of major mechanical failures: water pump, thermostat, and oil pressure unit replaced (Feb 2024) rack and pinion, control arm, wheel hub replaced (Jul 2024) rear brake caliper seized (Aug 2024) radiator failure (Apr 2025) the vehicle remains with the dealership since 4/30/25. As of 5/14/25, I have received no update or repair. My case with stellantis (case [xxx]) has been met with repeated communication failures. I missed one call from the case manager on 5/8 and immediately returned it—leaving three voicemails over two business days and receiving no response. I was promised a callback by 5/13 and still have not heard back. These issues raise serious concerns regarding the safety and reliability of this vehicle. I am requesting the NHTSA investigate potential tipm-related electrical defects and non-compliance with manufacturer responsibility to address safety defects. I do not believe it is safe for my vehicle to be returned to me in its current state, and I urge your agency to consider further action regarding this recurring and widespread defect. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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I've had issues with this Jeep Grand Cherokee 4xe randomly shutting down on the highway at speeds between 65-75 mph. The service engine and transmission lights come on and the vehicle itself dies out and will power on but will not start for about 10-15 minutes afterwards. This is the fourth time I've had the issue and the dealership can not pin point a reason/fix for the car suddenly stopping. This last time the power steering went out as well these issues have almost caused several accidents . The dealership just clears the codes after saying the can not replicate the problems I'm having and gives the car back. I've gotten to the point now after almost being rear ended trying to clear the vehicle that I no longer feel safe driving it not only for myself but the other drivers around me a car with a little over 20,000 miles should not be having these issues consistently.

On multiple occasions my 2024 Grand Cherokee 4xe will flash "service hybrid system" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.

The contact who is a state trooper reported that the driver of a 2024 Jeep Grand Cherokee was fatally injured when a second vehicle crashed into the rear of the vehicle. A witness reported that the vehicle had stopped in the left eastbound lane on [xxx] when a second vehicle traveling approximately 70 mph crashed into the rear of the vehicle. During the crash, the driver was partially ejected from the closed sunroof. The driver was pronounced deceased at the scene. The driver of the second vehicle was transported to the hospital with multiple fractures. No further information was available. The contact indicated that medical personnel removed the deceased driver from thru the sunroof of the vehicle and no doors had opened during the crash. While investigating the crash the contact reported that the steering wheel had separated from the steering column and was located near the rear seat area. Also, there were no visual signs of damage to the steering column or any sheered-off bolts from the steering column present. The contact indicated that an eye witness also indicated that the vehicle was driving erratically prior to stopping. The vehicle was later towed away. The cause of the incident was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was unknown.

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Our car is now having two issues: 1. The first issue is extremely scary, but we found a temporary work around so have been dealing with it for months as we needed are car. If the auto stop/start is not turned off (which has to happen ever time the car is started), the car essentially puts on an emergency break and shuts down the car at the first for second stop. This happened in the middle of a busy intersection the first time and happened numerous other times including while I was on the phone with the Jeep dealership. It is extremely dangerous as you can be stuck at a stop light in the middle of the road and the car has to be turned off and turned back on. We drive on [xxx] in michigan daily for work and it is a 55mph road with dozens of stop lights making this a huge safety hazard. I have seen numerous other people on a Jeep wagoneer facebook page with the same issue. 2. The second issue is more recent, but has made the car un-drivable. While driving suddenly the "service fuel system" alert comes on with the check engine light flashing and the car feels like it is going to stall out, then it will regulate and the alert will go away, then it will come back a minute later. We immediately drove our car to the dealership as it was not drivable that way and they have had it for 3 weeks unable to find a fix. We put premium 93 gas in our car and it has not been in any accidents. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Today my steering locked up ,was not driving on the highway but was on my way when the steering said on my screen the loss of power steering . So afraid this will happen again and me driving. Yes it is at dealership now. Had to have it towed. The vehicle is at dealership . Yes the red steering wheel was on the screen and the loss of steering when I was trying to back out of my carport. So afraid this will happen on the main road in traffic and I or another person will get hurt. Could not even turn the steering when backing out of my carport. Thank you for checking on this. These cars are dangerous when this happens. Bad thing is in all these cars they don’t know how to fix them,cause they can’t find what this problem is.

Various vehicle systems fail to operate. Power steering may not work, parts of the powertrain may fail to operate. The vehicle has a code b273c-00 which stellantis says their engineers are aware of but have no fix nor any timeline for a fix. This can rendee the vehicle inoperable or dangerous to drive as there is no knowing which vehicle systems will fail. This is an ongoing problem, not a one time event.

Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.

My steering wheel electrical components don’t work including the windshield wipers.

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The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 22v426000 (service brakes, hydraulic) and 24v838000 (service brakes, hydraulic); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated while driving downhill at approximately 20 mph, the steering wheel seized. The contact was unable to turn the steering wheel to the left or the right. The vehicle later returned to normal functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, no cause for the failure was provided. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect on NHTSA campaign number: 22v426000 (service brakes, hydraulic). VIN tool confirms parts not available for NHTSA campaign number: (service brakes, hydraulic).

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I have a 2023 Jeep Grand Cherokee 4xe with approx 15,600 miles. I had just finished pumping gas and started the vehicle. Put vehicle in drive and noticed the steering wheel would not turn. Turned car off and on and still nothing. Tried again this time power steering had returned. The check engine light is now on. Drove car home. Called dealership next morning and was told couldn’t get car in for three weeks. I feel this car is unsafe to drive!.

In January work related to recall 95b was performed on the Jeep. The next day the issues started with a warning light indicating the hybrid system needed service. The Jeep has been in repair for this issue 6 times and over 56 days with no resolution. It is currently in for repair. A buy back request was made but both fca and the arbitrators indicate it is not a safety concern. There are safety concerns related to the warning light as it appears to impact electrical communications in the vehicle. Repair notes indicate the communication issues. Also, power steering has stopped working and the engine has died while driving causing a rapid deceleration. Multiple users are reporting the same issues or additional impact related to the hybrid warning light that started after 95b work.

On December 31, 2024 we had a 2019 Jeep Grand Cherokee laredo cause a crash due to malfunctioning parts. The abs brakes failed and locked up. The steering wheel also locked up, causing the vehicle to crash hard into a guard rail. This resulted in the vehicle being totaled, property damage, and a er visit. While braking on a mountainous road, the brakes and wheel locked up and the vehicle could not be controlled. The police report states this is what happened. We had the vehicle into the dealership multiple times within a year stating that the brakes weren't working properly. They kept telling us that they couldn't find any issues; however, they kept trying to replace different parts to both the front and rear brakes. The vehicle was inspected by the police, insurance adjuster, and a collision body shop. The vehicle was totaled and not 1 single air bag deployed during the collision either. This incident was confirmed by the 3 parties I listed. A family members life was put at risk and looking at the damage, it appeared that it started to roll but ended coming back down instead. When I contacted mopar about this incident, I was informed of the recall. They also said that there was a fix for the recall. However, there is no fix as to date. We are short a vehicle, which was paid off, an increase in auto insurance, and had a lifetime max care warranty through mopar. None of this was in our control. The insurance company has taken the vehicle into their possession. There was no warning signs, it just happened suddenly.

My wife was driving my kids to school and the Jeep went into limp mode. This Jeep relies too much on the battery to run everything and the batteries failed, at 39k and 2 years of ownership. It was showing steering, sos, brake, airbag, anti collision system failures with no prior warnings.

Power steering icon on dash unable to drive vehicle no power steering.

Power steering as I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The problem has not been reproduced or confirmed at this time the vehicle or component has not been inspected at this time this was the first time in traffic.

The Jeep will display “power steering unavailable” while driving, causing the steering wheel to lock up and be unable to turn while driving. Then the automatic braking, collision warning, and lane departure will all announce it is unavailable. This has caused us almost to crash multiple times. We took the vehicle to Jeep, they witnessed the power steering fail while driving, and told they can not find any remedy. This has been a daily occurrence since.

Service shifter light, car not going into gears.

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The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA campaign number: 24v132000 (suspension, steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 mph and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair being completed, the vehicle had never made abnormal sounds from the front suspension. The contact related the failure to the recall repair. The contact had taken the vehicle back to the same dealer and was informed that a diagnostic test was needed. The contact declined, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

See attached document for complaint.

On mopar recall service done shows it had been serviced and bunch of lies I have never taken my 2021 Jeep to get serviced for power steering issue. Barely came out 1 week ago and crazy service man at boggus tipton Jeep in brownsville texas named josh, white male wanted to charge 4500 dollars to repair knowing supposibly there was an issue recall and I declined so wanted to charge me 2500 after I declined. He was more than likely gonna charge Chrysler and me both ways to make the dealership double the money for a bull**** fix. My Jeep has never been in service for the power steering recall. After readings previous comments I think Chrysler is lying that the fixed and issue on many customers of recalls. [please check your VIN and put a complaint and call Chrysler like I am tomorrow and will get an attorney involved for a false fix and claim.

For the second time since the vehicle was purchased eps failed. The first time there were other issues and errors. The car cannot safely be driven under these conditions. When taken to the dealer they say they cannot recreate the issue and then it is drivable. Our concern is that these issues are not being properly logged and there is a serious electrical defect in the car that could result in a failure while it is being driven. Since there is "no trouble found" it does not need to be logged by the dealer and information will never reach the oem to note an issue and drive recalls or corrective quality actions.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving approximately 65 mph, the vehicle was shaking severely, vibrating, and bucking, causing the driver to almost lose control of the vehicle. The vehicle started losing motive power and stalled. During the failure, the "power steering" and "power brake" failure warning lights were illuminated. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The contact stated that the secondary battery was previously replaced due to a failure with starting the vehicle. The failure mileage was 44,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the power steering failure warning light had illuminated. While attempting to steer the vehicle, the steering wheel felt loose while driving at various speeds and the vehicle was difficult to steer. The failure had become more persistent over time. The vehicle was taken to the dealer who diagnosed that the steering gear had failed and needed to be replaced. The dealer informed the contact that the failure was related to NHTSA campaign number: 23v352000 (steering); however, the VIN was not included. The vehicle had been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 58,000.

While merging onto an interstate, the steering wheel became stuck in the r turn position. In order to return the wheel to the center position, driver had to pull steering wheel back to center. This issue only occurs when the car is going greater than 35 mph. Driver can let go of steering wheel and the steering wheel is stuck in the r turn position and car continues to turn right. It does not happen when turning left or merging left. It happens on a daily basis when merging onto interstate. This issue has increased to about 2-3 times daily for the past 2 weeks and increasing in occurrences. It has been reproduced by a mechanic. No warning lamps or messages appeared on dash.

Massive alerts, on and off every few miles, then power steering locked out when pulling into an intersection. Almost was hit. Luckily, I was able to put the car in reverse and back into the side street. This needs immediate attention. Had the vehicle towed to dealer.

Vehicle quit running while driving was going about 5 miles an hour just shut down tried to restart cranks but will not start no safety issues we had to call a tow truck and have vehicle towed to dealer has about 24,000 miles on it. It sounds like a fuel pump issue. Valley motor city Jeep in cuyahoga falls, ohio, 330-937-9481 where the vehicle is being repaired called me Friday 9/6/24 and said they ordered a fuel pump I talked to christy, the service writer she said parts will be in next week. Does Chrysler have any recalls on this?.