Clutch Broken Problems of Jeep Renegade

Several times I took my 2015 Jeep Renegade into carthage Chrysler Dodge Jeep ram to complain about my transmission slipping with acceleration from a stop. I was told several times it was fine, despite my repeated complaints that it was a safety hazard. It would slip when entering roundabouts and when making left turns in traffic, causing several near accidents. I also complained about the Jeep Renegade continuing to shift into neutral, a recall Jeep claims to have repaired in the past. When I wrote the company about my dismissed complaints in may I responded to their email for follow up information on may 12. A follow up question was asked regarding the name of the technician I may 13, attached. I apparently missed a call on 5/14 and was notified 5/15 that they were closing my case, also attached. We decided to take my Renegade into frank fletcher Chrysler Dodge Jeep, due to excellent customer service during an automotive purchase earlier this year, and they immediately find the problem to be an internal clutch failure. I have now been quoted a price of $4,601+tax. . . To fix a problem I have been complaining about for years to a different Jeep dealership on 9/21/2020. I immediately sent an email to the NHTSA, however I may have notified the administration incorrectly, sending an email instead of the form. Also attached is the work order and invoice from July 2019. I was provided with the invoice at time of payment with no mention of a transmission complaint. The work order clearly shows I was complaining about the transmission. Every time I complained I was told they couldn't replicate the issue and nothing was noted on the final invoice. . . . When my transmission would have been covered under the power train warranty. This was not my first complaint, either, as I had been complaining about the transmission for years due to it being a safety hazard.

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Dealership confirmed clutch failure at 28k miles. Car was operating completely normal and the clutch failed on highway while the car was in driving in 5th gear. Car does not accelerate or go in reverse in any gear. This is another in a series of issues with this car. Electric issues and a/c issues in 2016. Took to dealership 3 separate times to resolve issue.

Premature clutch failure. Vehicle has 13400 miles. Under normal driving conditions at highway speed (65mph, 6th gear) cruise control became disabled, and service engine light illuminated. Along with several other service warnings such as service abs, 4wd, parking brake, ecs. Vehicle lost most forward power, but was still able to safely operate due to the vehicles "limp mode". Under "limp mode" vehicle still operated normaly with no indication of mechanical problems, after a few miles, all warning and service engine lights disappeared and normal driving resumed, had full acceleration power, and no issues. Presumed it was a computer malfunction and it corrected it self. Continued to drive to destination, after 30 miles vehicle lost forward power, and service and warning indicators re-appeared. Was unable to disengage the clutch to properly stop vehicle and or shift into neutral. Vehicle was stuck in gear and no matter how hard I pressed on the brake it would not stop the vehicle completely, vehicle would be nearly at a complete stop but would buck and jolt, until I manually shut the vehicle off. Vehicle did require a tow service and would not start afterwards. There was no indication that the clutch was slipping or failed during driving nor had it experienced any issue in the previous trips, (ie, smoke, burnt smell, bucking or jolting, rattles) only indication I experienced was the no forward power, unable to shift, and stop properly when the failure occurred. If the clutched failed catastrophically with no prior warning signs, it may have caused an accident due to possible locking of the engine and transmission with no way to disengage, resulting in unable to effectively stop the vehicle. It could also seize the engine and transmission, resulting in a sudden uncontrolled stop.

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