Steering Rack And Pinion Problems of Mercury Mariner

The contact owns a 2008 Mercury Mariner. The contact stated while driving 15 mph, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer torrington Ford (1350 e main st, torrington, CT 06790, (860) 489-4133) where it was diagnosed with needing the rack and pinion and steering column to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14v284000 (steering). The manufacturer was informed of the failure. The contact was informed that the recall repair was a one-time free repair and any subsequent repairs would be an out of pocket expense. The failure mileage was approximately 51,900.

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The contact owns a 2007 Mercury Mariner. The contact stated that while driving approximately 45 mph, the steering wheel became difficult to maneuver. The vehicle was taken to the dealer for diagnosis. The technician stated that the steering column and the rack and pinion would have to be replaced. The vehicle was repaired however, the failure recurred three months later. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 49,845.

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