Automatic Transmission Torque Converter Problems of Ford Edge - part 1

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 mph, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 35,345.

See all problems of the 2019 Ford Edge 🔎.

The contact owns a 2022 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission shuddered. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 60,000.

See all problems of the 2022 Ford Edge 🔎.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the transmission struggled to shift into gear. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the torque converter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at slower speeds, the vehicle surged, and the failure progressed while driving at faster speeds. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired; however, the parts were ordered. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 79,000.

The contact owns a 2020 Ford Edge. The contact stated that while attempting to accelerate from a stop, the vehicle's transmission locked up, the transmission would not budge and so the engine proceeded to shut down. No warning lights had illuminated. The contact proceeded to restart the vehicle however again upon attempting to shift the transmission into gear the engine proceeded to shut down. The vehicle was towed to a local dealer, where the vehicle was diagnosed, the contact was advised that the torque converter was faulty and would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage 120,000.

See all problems of the 2020 Ford Edge 🔎.

The contact owns a 2019 Ford Edge. The contact stated that between 20 -30 mph the vehicle felt as if it was surging. The contact described that the surging felt like condensation was in the fuel tank. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the torque converter for the transmission failed and needed to be replaced. The vehicle was not repaired but was scheduled to be repaired soon. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA hotline to file a safety complaint. The failure mileage was 80,997.

The contact owns a 2019 Ford Edge. The contact stated that while driving on a two-lane street at 50 mph, the vehicle was struggling to shift into gear while accelerating. No warning lights were illuminated. The contact drove the vehicle to a local dealer, where it was diagnosed with a faulty torque converter. The torque converter was replaced; however, several days later while driving 50 mph, the contact lost control of the steering and heard an abnormal sound of wind inside the vehicle, and the steering wheel became loosened while accelerating. No warning lights were illuminated. The contact was able to coast to a parking lot and parked the vehicle. The contact called her husband, who arrived on the scene to drive the vehicle. The local dealer was contacted, and a service manager inspected the vehicle at the residence. The dealer informed the contact that the vehicle needed to be taken for further diagnostic tests. The contact was informed that the vehicle was ready for pickup after replacing a steering wheel sensor and rebooting another software. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.

Verified transmission bucks/jerks and shudders also transmission whines under load. Monitored pids and verified torque converter slips when commanded on and support whine noise to be failing output planet carrier/pinion.

The contact owns a 2020 Ford Edge. The contact stated that while driving in third gear, the transmission was skipping and the vehicle shuddered. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the failure could not be replicated. The vehicle was then taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,200.

Transmission fluid full and black in color. Torque converter came apart which resulted in materials on dip stick and bad shudder shifting on the 1-2 and 2-3. Dealership was fully aware of this issue. I went to the dealership several times requesting assistance with the shuddering issue, but was told that it would be several months before they could fix. Each service level states that the transmission should be checked, but I was told that due to the location of the dipstick that they do not check. There were no warning lights to indicate an issue, but the dealership did diagnose with the code: 61439 torque converter needs replacing.

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA hotline to report the failure. The failure mileage was approximately 92,000.

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked, after which the contact heard an abnormal sound emanating from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 93,000.

See all problems of the 2018 Ford Edge 🔎.

The contact owns a 2019 Ford Edge. The contact stated while driving 40 mph and depressing the accelerator pedal, the vehicle jerked and hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission torque converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 55,000.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 65 mph, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact researched and was made aware of technical service bulletin number: 21-2389. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 73,000.

Upon purchasing the vehicle from a used car dealer, within the first week the car had to go to the mechanic. There was shuddering/buck in the acceleration of the car. The vehicle was not performing like it was supposed to . Acceleration was low while rpm’s ran high. The dealer mechanic serviced the transmission 3 separate times with over a month of being in the shop. Just recently I took my vehicle to Ford and was notified that the transmission was slipping in 3rd and fifth gears. Perform teardown on transmission. Recommend torque converter. Found scoring on input shaft, fluid pump. Clutch support tower has scorring. Tear down main control clean and inspect. Debris and multiple sticking valves. ,tcc regulator valve. E clutch hub, f clutch sun gear and shell assembly, b&c clutch shell assembly found scoring on splines. Due to high milage recommend trans replacement. The total repair cost out of pocket after warranty covers partial is 5300 dollars. I don’t have that kind of money and believe my vehicle could possibly be affected by recall.

The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate at speeds under 30 mph the vehicle would shutter, shake and vibrate. The vehicle was taken to the local dealer who diagnosed that the transmission torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 88,000.

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop and depressing the accelerator pedal, the transmission was slipping, and the vehicle hesitated while responding. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline assistance. The failure mileage was approximately 60,000.

The contact owns a  2019 Ford Edge. The contact stated that while the contact's husband was driving at an undisclosed speed, the vehicle jerked erratically. In addition the contact stated that the acceleration was not accelerating as intended. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter and the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 64,000.

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was idling at a stop, the contact heard a rattling sound coming from under the hood. Additionally, the contact stated that while shifting gear, there was delay while shifting into the intended gear. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the flex plate had cracked, and the torque converter failed and needed to be replaced. Initially, the contact stated that the vehicle was previously taken to the dealer after receiving notification of customer satisfaction program: 22n12. The contact was informed by the dealer that he was responsible for the repair cost. The contact stated that he was then informed by the dealer that previously there was no replacement or repair that was needed at the time. The vehicle was not repaired. The manufacture was notified of the failure and informed the contact that due to the mileage; the cost would be out of pocket. The manufacturer confirmed that the mileage was 1,000 miles over the warranty. The failure mileage was approximately 121,000.

See all problems of the 2016 Ford Edge 🔎.

The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle was shuddering. The service transmission warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the torque converter needed to be replaced. Additionally, the contact was informed that the abs sensor and the wheel speed sensor needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 61,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the engine was shuddering. The vehicle was taken to the dealer where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced again. The vehicle was not repaired. Additionally, the contact stated that the failure had first occurred in 2023 and the torque converter was replaced. The manufacturer was made aware of the issue, and a case was filed. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 41,202.

My vehicle is not listed under the recall 17s16(2) this is an expansion to recall 17v-427 yet my car has been sitting for 4 months at a Ford dealership because the torque convertor that is not performing is on backorder. Why is Ford being allowed to string me the consumer along until they decide that this is a big problem? I received a service notice (customer satisfaction program 22n12 stating that they are aware of a problem with the flexplate, transmission fluid pump and torque convertor but no resolution. I cannot afford to keep making car payments for a car I cannot drive. I am beyond frustrated and Ford will not communicate with me.

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 60 mph, the check engine warning light illuminated. The accelerator pedal was depressed however, the vehicle failed to respond. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA campaign number 18v390000 (power train). The failure mileage was 95,274.

See all problems of the 2017 Ford Edge 🔎.

My 2018 Edge with ecoboost has less than 62k miles. Noticed a rattling noise when I was idled or not accelerating. Noise got louder and worse, seemed to have issues changing gears, began sounding like a diesel when I was idle. Took it in for diagnostics today and noticed the check engine light came on today. Results came back with random misfire code. Turns out there is a crack in the flywheel. . . Which from what I can tell by research is due to manufacturer issues with the torque converter. Why is there no recall for this? it is dangerous and the car is not old or worn out enough to have these kind of issues. Cost to correct is astronomical. Please help raise awareness and get the help consumers deserve.

Catastrophic failure of the flexplate while driving at 55 mph. Also destroyed the torque converter and transmission pump.

See all problems of the 2015 Ford Edge 🔎.

2017 Edge codes came on for torque converter not locking up took it to the dealership ( green Ford of gainesville GA. ) was informed the torque converter and fron pump would need to be replaced. Vehicle has 69,000 miles on it they would not help us with the factory. Said it was out of warranty. We called Ford directly and could not get anyone to help us. $3020. 00 for repairs, they will not help in any way. This vehicle has already had to have the engine replaced while under warranty. It will be the last vehicle we will ever buy from Ford. This is a sad way to treat a loyal customer on a 3 year old vehicle. If you are out of the warranty period you are out of luck.

Tl- the contact owns a 2017 Ford Edge. The contact stated while driving 45 mph, when depressing on the accelerator pedal, the engine would rev but failure d to accelerate. The contact stated no warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The vehicle was towed to independent mechanic and was informed needing torque converter to be replaced. The contact called local dealer epic Ford (5200 evergreen way, everett, wa 98203, 425) 353-7171 and was made aware of the failure. Upon investigation the contact associated the failure with NHTSA campaign number: 17v427000 (power train), however the VIN was not included. The vehicle had not been repaired as of yet. The manufacturer had been informed of failure. The failure mileage was approximately 82,000. Dp.

Car was showing some potential problems with transmission. Intention was to get a transmission flush and fill, spark plugs replaced. After plugs replaced, repair shop took for test drive on local streets. Then it died. Towed back to shop, wouldn't restart. Examined it and found flywheel detached. Towed over to Ford authorized dealership. They called today and said need to replace flywheel, torque converter, and oil pump to the tune of $5300! I internet searched this and found many complaints. Ford issued a recall for this on 2017 models, but not 2016. The replacement parts are the same yet Ford will not repair this at their expense. Makes no sense, same parts! is there any way to get Ford to re-look at this? I shouldn't have to pay for a part defect like the bolts that failed to hold the flex plate on!.

Tl- the contact owns a 2017 Ford Edge. The contact stated that the vehicle would shutter upon shifting gears without warning. The contact took the vehicle to mclarty daniel Ford Lincoln(2609 s walton blvd, bentonville, ar 72712) where he was informed that the torque converter was faulty and that the engine also needed to be replaced. The manufacturer was notified of the failure and offered no assistance with the matter. The vehicle had yet to be repaired. The failure mileage approximately 83,000. Jo.

I was driving during my normal routine, from picking up my baby at daycare to go home when a rattle noise suddenly started. It was not too loud in the beginning, but as I approached the house, the noise started getting louder and louder mostly when idling at stop signs or red lights, for example. The 2015 Ford Edge awd 2. 0 l ecoboost is 4. 5 years old and has 66,000 miles. The day after, I took the car to a Ford dealership and was told that the flex plate was broken and so is pretty much everything that is attached to it including the crankshaft, torque converter, and fluid pump and that I would need to replace the whole engine. Ford provided me a case number, but no further assistance since the vehicle is no longer under warranty. The car is currently at the authorized dealership. I was quoted $7,300 to fix the vehicle. A problem with a flex plate can be very dangerous as I'm understanding that they transmit the power from your engine to the transmission. I could have lost my ability to control the vehicle's power. A bad flex plate could potentially cause a loss of power to the wheels and result in an accident. In addition, the flex plate broke the crank shaft and torque converter, which also prevents the engine to function properly. My vehicle is less than 5 years old and this has happened already with it. I'm fortunate to have not suffered an accident because of this.

Mileage at event: 79,000 on 2/14/20 a rumbling noise from under the hood began when the vehicle was at idle, more pronounced at start-up, and the noise subsided when under power. Took to dealer on 2/20/20 and the mechanic could not diagnose the problem. Noise continued at start-up and when at idle. On 2/25/20 while traveling at 70 mph on the interstate, all propulsive power was lost yet engine could still rev and all power functions remained (steering, breaking, auxiliary power, etc. ). Pulled off the road and turned engine off. Could not re-start vehicle and vehicle was towed to the dealer. Initial inspection showed that the flexplate had split into two pieces. One inner portion remained connected to the crankshaft, the other outer portion connected to the torque converter. (see attached picture of flexplate. ) during the failure, the broken flexplate destroyed the bendix gear on the starter which was also replaced. In addition, the crankshaft seal was replaced which indicates an alignment issue may be the root cause. This is similar to previously reported complaints with NHTSA ids (11218798, 11194165, 111277542, 11204923) and related to Ford service bulletin 19-2236 (dated 06 August 2019) as well as Ford communication ssm 47398 (NHTSA id 10144200). Of the previous complaints, two have had repeat failures, likely indicating an inherent alignment and engineering flaw with the vehicle. Note that the 2015 Ford Edge was the first Ford vehicle to have the 2nd generation 2. 0 l ecoboost gtdi with twin-scroll turbo. I believe that this is just the beginning of flexplate failures as more 2015 - 2018 Ford Edges reach the ~75,000 mile mark. Safety comment: the vehicle was in motion at 70 mph when I heard a loud crack and lost all propulsive power. While I was able to safely glide to a stop, this could have been more dangerous at a high traffic time.

The car is making a rumbling noise when idling and at low speeds. Sheehy Ford of midltohian, va has informed me that torque converter welds are failing, consistent with the recall on other 2017 Ford Edge models: homerecallssafety recall 17s16 � torque converter stud welds � 2017 Lincoln mkz, Ford Edge & fusion recallssafety recall 17s16 � torque converte torque converter connection may fail if the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash. Summary Ford motor company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln mkz vehicles. On vehicles with 2. 0l gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded. Remedy Ford will notify owners, and dealers will replace the torque converters, free of charge. The recall is expected to begin in July 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17s16 (s2). Note: this recall is an expansion of recall 17v-427. . Read more...

Vehicle powertrain equipment failure at 34k miles consistent with NHTSA campaign # 18v390000 and Ford recall 17s16. No accidents or injury resulting from the failure. Required replacement of engine and transmission components including the torque converter. Repairs took almost six weeks to complete due to parts availability.

Check engine light illuminated. A wrench also came on. Had it put on a diagnostic machine with a read out of "torque converter clutch solenoid circuit performance or stuck off. " my car has approximately 67,000 miles on it.

Our 2017 Ford Edge experienced catastrophic transmission failure while driving - with absolutely no advance warning. The torque converter fell apart and the vehicle went from driving at speed to losing all momentum. If we had been in heavy traffic, someone could have been killed. Ford has identified this issue with 2017 Ford Edge vehicles. There was a recall in 2017 for this problem for vehicles built during the time period that ours was built, but according to Ford, ours was not involved in that recall (nhsta id #18v390000). In 2018, Ford added a recall on 25 additional vehicles because they found that more defective transmissions had been installed than initially thought (nhsta id#17v427000). Ours was also not one of those identified. Our vehicle had 67,032 miles when the torque converter failed in exactly the fashion described in the recall. Ford refused to cover the repair as the vehicle was past the warranty mileage and Ford wanted close to $5,000 to repair the transmission on this two year old vehicle. I am certain that this issue is the exact issue that affected vehicles manufactured during the same time frame with exactly the same transmission. The service manager at the dealership I was towed to agreed that I had the exact same issue as was identified, but told me there was nothing they could do to escalate the concerns I had. I am convinced that Ford is downplaying the number of vehicles affected and am certain that this will impact more 2017 Ford Edge vehicles. I have repeatedly reached out to Ford and they refused to even open a case in to my concerns. My vehicle was towed to ted britt Ford in chantilly va (703-673-2300). They were of absolutely no help in addressing any of my concerns, but should be contacted to confirm that the issue was just as described in the recall. This is an issue that can have life threatening consequences.