Exterior Rearview Mirror Problems of Ford Escape

The contact owns a 2004 Ford Escape. While driving 20 mph, the side view mirror on the passenger side exploded and glass shattered everywhere. There was no impact or crash. The contact believed that the electrical system caused the explosion; however, the dealer disagreed. The dealer placed a new mirror on the vehicle and the contact paid approximately $330 for the repair. The purchase date, powertrain, and transmission type were unknown. The current mileage was 13,406 and failure mileage was 13,366.

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Drivers' side mirror vibrates while driving rendering it useless for safe lane changes. This problem has been "fixed" by Ford dealers three times with no remedy, the vibration continues even after "repairs. ".

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Driver side view mirror glass shakes and flutters when driving on highways. Driver cannot safely trust mirror for rear and side views of highway traffic on driver side of auto due to the constant shaking of the mirror. Dealer replaced entire driver side view mirror, however, the safety defect continues to persist and driver still cannot be assured of rear and side views of highway traffic on driver side. The dealer says that Ford knows there is a problem and states "normal" body vibration may cause this exciting the mirror glass. This is not a "normal" body vibration. What is normal about an engineering design defect that causes the driver side view mirror glass to shake and flutter when driving at highway speeds? Ford advises dealers (oasis report, system code 10300-body mirrors, special service message #15995) that engineering is currently investigating through the "quicker service fix (qsf) process. " Ford states that additional information is expected to be released during the 3rd quarter of 2002.