general problems of the 2013 Ford Explorer - part 2

Steering rack problem don't work steering is lock and the cluster say is the steering problem now is on the dealer Ford coggin deland FL.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA campaign number: 14v286000 (steering). A case was opened, and the manufacturer referred the contact to the nhsta hotline for assistance. The approximate failure mileage was 100,000.

Our steering wheel locked when we were about to leave our destination and drive back an hour to go home.

While driving in a straight line the steering wheel seems momentarily disconnected from the wheels. The car feels like it is "fishtailing" and veers violently to one directing before returning to it's previous direction of travel. This action is random with no identifiable cause. The occurrences seem to be increasing in frequency. The last incident started with the vehicle traveling approximately 60mph on a straight, flat road. The vehicle suddenly, with no driver input, violently crossed the centerline, struck the shoulder on the opposite roadside before veering back across the highway. The brakes were applied as soon as the vehicle veered left and the abs was working. The vehicle is currently parked at a service garage and not being driven as it is a safely hazard to others and the driver/occupants.

While driving vehicle started pulling in curves. When we pulled into a gas station steering became locked up. Apparently due to a failure in the epas system on the car. We were fortunate that it did not occur while driving as the wheel will not turn left or right at all. Ford dealership advised that since it was 1 year and 24000 miles over they could repair at cost of $3227. 02. Fmc advised it was not a safety issue which concerns me as if that had occured while driving it could have been catastrophic.

The steering wheel locked at a 45degree angle while I was driving. It locked and I was unable to turn the wheels in any direction. (diagnosed by dealership as power steering failure steering wheel locked) my safety was absolutely compromised. Imagine losing the ability to turn the steering wheel or steer in any direction while going around a corner, without any warning. Luckily I wasn't on the freeway when the steering wheel locked without warning. Yes, this problem has been reproduced by the dealership at elk grove Ford CA, and reported to the Ford motor corporate office, who refused to look into the safety issue or pay for the repair. The vehicle or component has been inspected by the Ford dealership. There were not any warning lamps, messages or other symptoms of the problem prior to the failure, and the problem appeared on 11/10/24.

My vehicle a 2013 Ford Explorer has a power steering assist fault rendering my vehicle un usable which I just bought through carvana this last summer has had a multitude of issues including a piller trim flying off the same day I bought it and the warranty carvana gave me provided no where close to me to have repaired plus my backup camera stopped working within 2 months of buying it and now the power steering assist fault has ultimately stopped me from being able to drive the car and I see that Ford stopped allowing the recal of this issue to be fixed since 177,000 vehicles are affected by this problem I just think this wrong.

Hi, my power steering went out. It's tough to turn. I see there was a safety recall, 14s06, that mentions the power steering control module. According to the NHTSA website my car has a safety recall. May 29, 2014 NHTSA campaign number: 14v286000 loss of electric power steering assist if the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.

The contact owns a 2013 Ford Explorer. The contact stated that the steering wheel had became difficult to turn to the left or to the right, and there was an abnormal clunking sound coming from the steering wheel, underneath the front end of the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the struts and bushings had failed. The struts and bushings were replaced; however, the failure persisted. The vehicle was taken back to the mechanic, where it was diagnosed that the steering rack had failed and needed to be replaced. The mechanic informed the contact that the vehicle was included in recall NHTSA campaign number: 14v286000 (steering) and referred the contact to the dealer. The dealer was contacted and informed the contact that the VIN was not included in the recall. No further information was available. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA hotline to file a safety complaint. The failure mileage was approximately 104,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving in reverse, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After which, a warning message displayed reading "service advanced track. " after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v286000 (steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was 177,000.

The contact owned a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 155,645.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed and the steering wheel was turned left, however the steering failed to function as intended. The contact stated that the steering proceeded to go forward. In addition, the contact depressed the brake pedal and the vehicle slid onto the grass and crashed into a barrier. The air bags deployed. The engine seized. The vehicle started, and the vehicle was driven to the contact's residence. The contact stated that this was an extremely terrifying situation. The contact was the only occupant in the vehicle. The contact sustained a skinned left shoulder and a stiff neck, however no medical attention was required. No police report was filed. The vehicle was damaged to the passenger's side front grill. The contact stated that due to his fear, the vehicle had not been driven since the crash occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact was a certified mechanic, and stated that the failure indicated a possible failed electronic steering module. The contact referenced recall NHTSA campaign number: 14v286000(steering) which had a similar failure description, however the contact VIN was not associated with the recall. The dealer was made aware of the failure, however the contact was informed that the contact's vehicle was not associated with the recall. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the contact's VIN was not associated with any unknown recalls. The contact was advised to contact the NHTSA hotline and report the failure. The failure mileage was approximately 89,953.

The contact owns a 2013 Ford Explorer. The contact stated that while driving 40 mph and coming to a stop at a red traffic light, the messages "power steering failure" and "service advancetrac" were displayed. The contact was able to drive to the residence; however, the steering wheel was jerking slightly from left to right while driving. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that the failure was related to NHTSA campaign number: 14v286000 (steering). The contact was referred to the dealer for assistance and was informed that the VIN was not included in the recall. Additionally, the contact stated that the rearview camera was intermittently inoperable while reversing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the steering wheel was significantly difficult to turn. The contact stated that upon turning off and restarting the vehicle, the electric power steering assist became functional. The vehicle was taken to the dealer, where the contact was informed that the failure was related to the electric power steering, but the vehicle was not diagnosed or repaired. The contact stated that the failure recurred several times. The electric power steering assist and the lane assist warning lights were illuminated. The vehicle was taken to the dealer, where the power steering control module was reprogrammed. Additionally, the dealer recommended the replacement of the power steering unit. The electronic power steering unit was replaced. The vehicle was repaired. The contact related the failure to NHTSA campaign number: 14v286000 (steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened, but no assistance was provided. The failure mileage was approximately 95,000.

Power steering assist went out on vehicle while driving down the road. Power steering assist light came on and locked up entire system causing car wheel not to be able to turn. Took to body shop and notified rac and pinion electrical system shut down.

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel became firm and excessive force was needed to steer the vehicle. The message "steering assist fault" was displayed on the instrument panel. Due to the failure, the vehicle was towed to a dealer where the contact was informed that the rack and pinion assembly needed to be replaced. Upon investigation, the contact discovered NHTSA campaign number: 14v286000 (steering); which was linked to the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 218,000.

The contact owns a 2013 Ford escape. The contact stated that the vehicle displayed a death wobble when accelerating at various speeds and emitted a clunking noise when accelerating from idle. The failure had become more persistent and pronounced over time. No warning lights were illuminated. The vehicle was taken to the dealer, who had not finalized their diagnosis yet. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 mph, the steering wheel became difficult to move. The contact pulled over and the steering wheel seized. The contact turned the vehicle off however, the steering wheel failed to regain proper functionality. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed due to a failure with the suspension. The contact was informed that the failure was related to an unknown recall for which the vehicle was previously included in. The dealer informed the contact that the vehicle could not be repaired free of charge because the VIN was not currently included in any recalls. The contact was informed that the steering assembly needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case for the failure. The manufacturer confirmed that the VIN was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA hotline to file a safety complaint. The failure mileage was 202,000.

The contact owns a 2013 Ford Explorer. The contact stated that after refueling the vehicle, the "power steering assist fault" message was displayed, and the vehicle experienced a loss of power steering assist. The vehicle was towed to the residence. The vehicle was later towed to an independent mechanic, who determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 14v286000 (steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was 173,289.

Something is wrong with my power stirring when I am driving all of sudden my power stirring just quits working if I can get pulled over and turn off the car an let it sit for awhile it mite be fine and not always serve time's I'm turning the corners and it happens I never know when its going to do this.

Mechanic informed me that there is a recall on the rear toe link, but it is not showing up for my car. I am on my 2nd set of rear tires in two months. When driving in rain I have almost lost control of my steering many times when I drive over even a splash of water. My local Ford dealership will not honor the recall because my VIN is not on the list.

The contact owns a 2013 Ford Explorer. The contact stated that the steering column was stiff to turn and had seized. The lane keep and power steering warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 200,013.

The contact owns a 2013 Ford Explorer. The contact stated while driving 25 mph and attempting to make a left turn, the steering wheel seized. The contact was not able to turn and almost collided with another vehicle. The contact forcefully turned the steering wheel and heard a loud pop. The contact stated that there was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed as a failure with the steering wheel bearing. The contact was informed that the steering wheel needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. The VIN was not available.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 40 mph and making a left turn, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The contact pulled off the road and turned off and restarted the vehicle however, the power steering functionality had not returned. The contact had taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to customer satisfaction program: 14s06 steering system sensor fault (steering). The failure mileage was approximately 207,000.

The contact owns a 2013 Ford Explorer. The contact stated 6 months after installing new tires on the vehicle, the front tires were damaged. The vehicle was taken to an independent mechanic, where it was inspected, and the mechanic determined that the shocks, the control arms, and rack and pinion failures had caused damages to the tires. The mechanic informed the contact that the front tires, the shocks, the control arms, and the rack and pinion needed to be replaced. The vehicle was being repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in an unknown recall. The failure mileage was approximately 90,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at 35 mph, he became aware that the electronic power steering was not functioning properly after the steering wheel became locked in place, making it impossible to maneuver the vehicle. The power steering assist and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v286000 (steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 111,000.

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the steering warning light illuminated. The stabili-trac and loss of power steering messages were displayed. The vehicle was taken to the local dealer and was reprogrammed four times. The vehicle was repaired, but the failure persisted. The contact stated that the failure was due to NHTSA campaign number: 14v286000 (steering). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 153,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering was difficult to steer. The vehicle was driven to the contact's residence. The contact stated that when the vehicle was parked, the vehicle lost motive power and would not restart. The contact the vehicle was diagnosed by an independent mechanic and was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 mph, the "traction control" and "power steering" warning lights illuminated. The contact stated that the steering wheel was very difficult to turn, and the vehicle was pulled over off the roadway. The contact stopped and turned off and restarted the vehicle. The contact stated that the vehicle had not fully regained power steering functionality. The contact drove the vehicle back to the residence. The contact had not taken the vehicle to a local dealer. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA campaign number: 14v286000 (steering). The failure mileage was approximately 167,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving 55 mph, the vehicle experienced a loss of power steering assist. The traction control warning light was illuminated, and the "service power steering now" message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA campaign number: 14v286000 (steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 166,394.

My 2013 Explorer that I purchased is apart of the recall oem 15n01 epas steering efforts. My VIN matches under the recall and my steering gear/rack seems to be faulty or broken. The service center confirmed the steering rack is faulty and is not safe to drive, it doesn’t let me drive in a straight acceleration and there’s knocking/grinding noise when it allows me to turn the wheel. What steps do I take in having this issue repaired?.

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 10 mph, the steering wheel occasionally became difficult to maneuver. The message "power steering assist fault" was displayed temporarily on the instrument panel. The vehicle was taken to a local independent mechanic where it was diagnosed that the electronic steering module needed to be replaced. The vehicle was not repaired. The local dealer was contacted but the vehicle was not diagnosed or repaired due to the VIN not being included in NHTSA campaign number: 14v286000 (steering) or Ford service campaign 14s06. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 72,500.

When I move my steering wheel in any direction there's a grinding noise and my steering wheel tries to get stuck. There was no warning lights on and now the vehicle is difficult to drive.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 10 - 12 mph and turning and or veering to the right or the left, the steering wheel failed to redirect to center. The contact had to use an excessive amount of force to maneuver the steering wheel. There were no warning lights illuminated. The contact stated that most recently while pulling into a parking lot at approximately 5 mph, the steering wheel became firm. The contact pulled into a parking space and the steering wheel seized with the "service power steering now" and "lane keeping system malfunction service required," illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that due to the amount of sensors, the vehicle needed to be serviced by the dealer. The vehicle had not been taken to the dealer to be diagnosed or repaired. The dealer was contacted; however, immediately referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure, but a case was not opened. The contact was referred to the NHTSA hotline to file a complaint. The failure mileage was 130,200.

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 45 mph he felt that the steering wheel was stiff and difficult to turn. The contact stated that seconds after he felt the steering wheel stiffen the "loss of power steering" warning illuminated. The contact was able to pull over and stopped the vehicle. The contact turned the vehicle off and on several times but the power steering functionality was not engaged. The contact was able to drive the vehicle to an independent mechanic. The vehicle was not diagnosed and the mechanic advised that there was a recall for the contact's year, make and model for power steering failures and was referred to a dealer by the mechanic. The contact researched online and related the failure to NHTSA campaign number: 14v286000 (steering). The contact called a local dealer and described the failure and was advised that his vehicle was not part of the VIN selection for NHTSA campaign number: 14v286000 (steering). The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.