Alternator/generator/regulator problems of the 2012 Jeep Grand Cherokee - part 2

The contact owns a 2012 Jeep Grand Cherokee. While driving 30 mph, several warning indicators illuminated on the instrument panel, including the engine and check battery indicators. The contact was able to exit traffic and drove onto a side road where the engine immediately stalled. The vehicle was towed to an unknown dealer where it was diagnosed that the alternator failed. The dealer advised that they would replace the alternator temporarily with the same alternator until the permanent remedy became available in January of 2018. The manufacturer refused to assist with the temporary alternator replacement. The vehicle was not repaired. Nhtsa campaign number: 7v435000 (electrical system) was referenced. The approximate failure mileage was 130,000. VIN tool confirms parts not available.

Recall of "alternator diode thermal fatigue does not have available parts to correct. Since this condition causes unexpected vehicle stall causing risk of crash and/or overheating with smoke and/or fire. " I cannot drive this vehicle in this condition nor can I risk having passengers with me, my elder parents, my grandchildren and/or myself. I should be supplied a rental vehicle and should not have to simply "wait" for a solution. If I am not going to be "safe" then they should buy it back from me. I purchased this vehicle new from Jeep.

The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 25 mph, the air conditioning started to fade, the radio stopped operating, and the vehicle stalled. The police arrived and attempted to jumpstart the vehicle as smoke emerged from the engine compartment. The fire department arrived and extinguished the fire. The vehicle was towed to baxter Dodge/Jeep/Chrysler of Lincoln nebraska where it was diagnosed that the alternator was damaged, which caused the battery to also damage the electrical harness. The contact also stated that a recall notification was received on 09/07/17 for NHTSA campaign number: 17v435000 (electrical system). The vehicle was repaired per the recall. The manufacturer was notified of the failure and provided case number: 32376399. The approximate failure mileage was 130,000.

Tl- the contact owns a 2012 Jeep Grand Cherokee overland 4x4. The contact received notification of NHTSA campaign number 17v435000 (electrical system) however, the contact stated that while driving, the engine stalled and lost power. The contact then stated that a he smelled burning odor nut the location could not determined. The battery warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The contact stated that he called whitten brothers of richmond at (804) 378-0707 located at 10701 midlothian turnpike #100, richmond, va 23235 where it was confirmed that the parts were not available for the recall remedy and the dealer stated that the contact could pay a fee for the repairs but reimbursement was not guaranteed. The manufacturer was not notified of the failure. The approximate failure mileage was 82,000. (VIN tool confirms parts not available/parts distribution disconnect). Lt.

8/18/17 I was provided with recall notices during my annual inspection. I purchased this vehicle used and this was the 1st inspection I had to do & 1st I was notified of recalls. 9/5/17 started Jeep and began to leave driveway, it made funny noise, I shut it off and turned it back on and battery light came on. I parked it back in it's spot and shut it off. Smoke came from hood. I opened hood and watched alternator emit smoke for approximately 10 min before shutting hood. 9/5 called midstate chryslter in berlin, vt. They confirmed alternator is recall item t36 but Chrysler hasn't authorized fix. Called 1-800-853-1403 fca recall assistance center and spoke w/ shea who confirmed this and said I had to open a "case" and could expect a call within 24-hours. Requested rental call but was told had to wait for call back. Was told not to touch Jeep until inspection done. 9/7 called fca recall, spoke w/ renee who confirmed case #32345945 but said to give it more time for a call back from a specialist. Again requested rental but was told to wait for call. 9/8 called fca recall, spoke w/ jordan who said case wasn't opened properly, he fixed and give it 2-3 days for call back. Again, waiting for answer on rental car. 9/11 called fca recall, pam, still need to wait, again requested rental car. 9/12 james from "3rd party" called indicating I'll be getting a call from an inspector to come inspect the Jeep. Request rental but he is 3rd party and couldn't help. 9/12 called fca recall, james, patricia & katrina, to request rental, said to expect a call in 2-3 days! 9/12 received call from mike, 3rd party, who will have my car towed to dealership for inspection by him on 9/18 and then back home, it can not stay at dealership, must be towed back and he submits report to Jeep. Still without transportation & do not want my car towed several times unnecessarily,just want it fixed!.

Jeep recall. I was notified of a recall of the alternator in August of 2017. Since then the dealers have refused to replace it because replacement parts were not available. The recall stated that a total power failure could result in serious injury. I drive high speed freeways and interstate highways frequently and am very concerned for my family, grandchildren, and myself. Please help.

The contact's wife owns a 2012 Jeep Grand Cherokee. While the contact's wife was driving, the battery indicator illuminated. Suddenly, the contact noticed smoke under the hood. Upon further inspection, the contact noticed smoke coming from the battery and then it burst into flames. The contact disconnected the battery and the fire went out. There were no injuries. A fire report was not filed. The vehicle was towed to an unknown local dealer where it was diagnosed that the alternator and battery needed to be repaired. The vehicle was not repaired. The vehicle was currently at the dealer. The contact received notification of NHTSA campaign number: 17v435000 (electrical system) in the mail. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 70,000.

(ad no dealer info) tl the contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17v435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced a failure with the alternator while the vehicle was stationary. The contact smelled an electrical odor and noticed smoke coming from the engine compartment. The contact extinguished the fire. There were no injuries. The vehicle was towed to an independent mechanic. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

Complete electrical power failure while driving on the highway 70 mph. . No pcm as per the mechanic fried. Battery and pcm needed to be replaced. The alternator, as per recall replaced. But stated pcm and battery were unrelated. Cost to replace pcm 912 dollars , new battery 300 dollars. Not including costs for towing. Very dangerous situation not having power in the middle of a busy interstate 476.

While driving the the interstate my battery light went on a few minutes later an image of a lightning bolt hit the battery and I lost complete power. Took it to the Jeep dealership took over a week to tell me its the pcm and that it had nothing to do with the alternator. Today I can pick up the car. They dated that I can pick up the car and then they told me my battery is very very week . They also assured me that one things has nothing to do with the other which is total bull,.

The contact owns a 2012 Jeep Grand Cherokee. While operating the vehicle, the charging system warning indicator illuminated and the vehicle suddenly shut off. During the incident, the abs and stability control systems were disabled. The vehicle was taken to an independent mechanic who diagnosed that the 180 amp alternator was faulty and damaged the battery and pcm, which included melting the electrical wiring. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number: 14v634000 (electrical system) that included 160 amp alternators only. The local dealer was not notified. The failure mileage was 91,000.

Tl-the contact owns a 2012 Jeep Grand Cherokee. The contact stated that while starting parking and whining noise was heard while an burning odor was observed. The vehicle was taken to a independent mechanic where it was diagnosed that the alternator, thermosta, and battery failed and needed to be replaced. The vehicle was not repaired. The local dealer, ganley Chrysler of aurora 161 w. Garfield road, aurora, OH 44202, was contacted and informed the contact that the VIN was not included in NHTSA campaign: 17v435000 (electrical system). The manufacturer was notified of the failure, and informed the contact that the VIN was not included in NHTSA campaign: 17v435000 (electrical system). The failure mileage was approximately 102,000. Ec.

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle stalled without warning. The vehicle was towed to a dealer (franklin Chrysler Dodge Jeep ram, 1124 murfreesboro rd, franklin, TN 37064, (615) 614-8243) who stated that the alternator assembly needed to be replaced. The vehicle was excluded from NHTSA campaign numbers: 17v435000 (electrical system) and 14v634000 (electrical system). The manufacturer provided no solution other than having the dealer replace the part. The approximate failure mileage was 149,000.

The alternator went out when the vehicle was on a mountain road creating a very unsafe situation. The vehicle stopped dead without any warning. This resulted in replacement of the alternator, battery and the computer chip. Total of $2,000 plus towing. This vehicle has a 180 amp alternator and the same year and vehicle with a 160 amp alternator currently has a recall but for some crazy reason the 180 amp alternator has not been recalled. The recall should be extended to the 180 amp alternator.

Was driving the car fine on the highway at 50 mph. The lights flickered and an emergency repair notice flashed on the dash. At that point, an air suspension warning light and other lights came on. The car went dead suddenly, no lights, no nothing. Complete loss of electricity. When I stopped I could smell smoke. Was able to safely get out of the car and had it towed to the dealer. Dealer says the alternator is dead and possibly the pcm (drive train computer) is dead. Total repairs for 2300. 00. They issued a safety recall for these alternators but because there is no open recall for my car, the dealer is not budging. There should be a recall for all the alternators 160 and 180. My infant son was in the back seat when the car died. This is unacceptable.

Was driving and arrived at destination ,every thing was perfectly fine exited the vehicle and was gone for about 30 min. On return found vehicle completely without any electrical power had to be towed and found out alternator shorted out frying the battery as well as computer . I was informed that there are Grand Cherokees being recalled for this problem but it doesn't seem to affect my VIN number even though I have experienced this very problem.

The contact owns a 2012 Jeep Grand Cherokee. While operating the vehicle, the instrument panel gauges suddenly began to flicker and illuminate before the vehicle stalled. The vehicle was towed to an independent mechanic who diagnosed that the alternator malfunctioned and damaged the battery. Both components would need to be replaced. The vehicle was not yet repaired. The manufacturer was notified and stated that the vehicle was not included in NHTSA campaign number: 17b435000(electrical system), although the failures were identical. The local dealer (brubaker Dodge in montgomery, alabama) was also notified of the failure. The failure mileage was 120,000.

I started the Jeep and was headed home on the city street I had only driven . 5 miles and it began to make a loud whistling sound as I pulled into my street. Then the Jeep began to shake and drive very rough. I parked, turned off the car and smelled smoke when I opened the hood the alternator was smoking, it smelled so bad and took over 20 minutes to get it to cool down and keep it from catching fire. I have lost all power in the Jeep.

The contact owns a 2012 Jeep Grand Cherokee. The contact had just parked the vehicle at home when she observed an abnormal burning odor without warning. The contact observed smoke coming from the engine. The contact opened the hood and observed that the alternator was smoking and black. The dealer (dutch miller Dodge, 339 maccorkle Ave, sw, south charleston, wv, 25303) was contacted at 304-343-7700 and stated that there was no recall information. The dealer also stated that the contact could schedule an appointment and referred her to the manufacturer. The manufacturer was made aware of the failure and stated that due to her 180 amp alternator, the vehicle was not included in the recall. The contact stated that the recall states that 180 amps were included. The manufacturer stated that they would escalate the case and have a case manager call her back. The manufacturer did not provide a case number. The vehicle was not included in NHTSA campaign number: 17v435000 (electrical system). The failure mileage was 106,400.

The contact owns a 2012 Jeep Grand Cherokee. After being driven and then parked, the battery and check engine warning indicators illuminated. The contact immediately turned the engine off and a strong burning odor was present. The contact opened the hood and noticed smoke emerging from the alternator. The vehicle was towed to the contact's residence. An independent mechanic (evelio auto electric and fuel injection in vega baja, puerto rico) diagnosed that the alternator failed and needed to be replaced along with the battery. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 17v435000 (electrical system). The vehicle was not repaired. The vehicle was not diagnosed by the manufacturer's mechanic. The approximate failure mileage was 71,000.

Smelled smoke using a/c, battery light went on, took to dealer, 180 amp alternator burned out, also caused burn out of battery. Car just died, shut down, on road. Dealer replaced battery and alternator. My alternator not apparently part of original 160 amp recall so it was not covered. $980 repair bill. Car had 62,000 mi. , always service at dealer. There are hundreds of similar incidents on internet, no recall for all these alternators? seems to be rather dangerous when car just shuts down while driving. My case was not life threatening.

Established complaint # 11011843. The reimbursement department refuses to cooperate with my valid complaint. Alternator diode thermal fatigue. Safety recall t36.

While driving home from work during rush hour traffic on the highway, the red battery light came for the first time since I owned the vehicle. Within minutes of the light appearing, the Jeep's air conditioning went off, all warning lights appeared on the dashboard and the windshield wipers turned on (without prompting them). All three of these things happened within seconds of each other so I tried to pull over to the side of the highway but the Jeep lost all power and stalled in the right lane of the highway. There was absolutely zero power so I was unable to turn my hazard lights on or put the car in neutral to roll to the breakdown lane (see attached picture). I then had to exit the Jeep into oncoming rush hour traffic in the left lane and luckily made it safety to the shoulder where I called 911 and triple a for a tow. The Jeep was towed to my local mechanic who said the alternator failed and that he had to unplug it from the battery since it was still producing excessive heat hours after it arrived there. I then called the fca customer service and referenced recall t36, since the exact same thing happened as the description provided (although I did not have any recalls on my VIN). They put me in touch with the local Jeep dealership to set up an appt so I paid for another tow there. The next day I receive a call from the service dept that my alternator failed, which drained my battery, which broke my module powertrain control computer totaling $2,134 in repairs. They cannot confirm nor deny that my Jeep is part of recall t36, but regardless since my VIN does not have any recalls on it, that I have to pay in full and that if down the road there is a recall that I will get reimbursed. I then call the fca customer service back and they check their internal system and confirm that I am not part of recall t36 and there are no outstanding recalls for my Jeep.

During my drive home from another town where I work approx 30 minutes away my alternator shorted out and blew out the battery. I was extra lucky and did not wreck but then when my husband got there to jump the vehicle it started the jumper cables completely on fire!!! we were able to get the fire out and get it to a parts store. The alternator is completely broken and who knows what else it burned while the alternator was burning up. You could smell burning wires even hours after the incident. When I contacted about the recall issue they said my Jeep was not covered under the alternator recall taking effect August 24, 2017 yet my alternator did exactly what the effected alternators are doing the only difference was I was able to not wreck my vehicle. Then it almost caused an even worse issue by starting things on fire and burning up who knows what else in the vehicle. Why is my vehicle not included in this recall!!!??? I was driving on a small highway. I included a photo of the jumper cables after they were caught on fire.

The vehicle suddenly in a left turn lane at a intersection had the alternator light come on. The Jeep then suddenly died and omitted a odor of something burning. The Jeep would not budge at that point and was compliantly stuck with no power. I couldn't even push the vehicle out of the intersection because the wheels lock up, along with everything else. Luckily it did not catch on fire, but I smelled smoke. I had people yelling and honking at me because I was in their way, they even yelled at the police officer there to help. The vehicle was taken to a licensed chyrsler dealer. . . From there it was diagnosis with a shorted out alternator, which also shorted out the computer and battery. The extended warranty covered the alternator and computer, but the battery was not covered. That is $247 to purchase the battery and the $100 extended insurance deductible. There is a recall p60 on this year Jeep Grand Cherokee and Dodge durango, but that is the 160 amp alternator, ours has the 180 amp. The problem I experienced was exactly what the recall was issued for. I believe my vehicle and others need to be recalled before they short out and catch on fire.

As I was driving my a/c stopped blowing cold air. Battery light came on then all the dash indicators started blinking wrong including my seat belt indicator, radio shut off, etc. Car drove as if it had little power then steering jerked as if car was going to shut down. Pulled over and turned off car and car would not restart. Took to the mechanic who confirmed is the alternator. Vehicle only hs 60k miles.

Tl- the contact owns a 2012 Jeep Grand Cherokee 4x4. The contact received notification of NHTSA campaign number 17v435000 (electrical system) however, the parts to do the repair were unavailable. The contact stated that she experienced a failure and stated that while driving, she heard an abnormal noise coming from under the hood. The contact mentioned that after the gear shifter was placed in park, she smelled a burning odor throughout the vehicle. The contact then stated that the next day while attempted to start the vehicle, it failed to start. The battery light illuminated. The vehicle was towed to bertera Chrysler Jeep Dodge ram located at 539 riverdale st, west springfield, MA 01089 (413) 734-4980 where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and were not able to confirm when the parts were to become available. The contact stated that the manufacturer stated that she could pay a fee for the repairs then be reimbursed. The approximate failure mileage was 88,000. (parts distributed disconnect). Lt.

The alternator on our Jeep had the same issue as the p60 recall for this model year and engine equipped with the 160 amp alternator. Our vehicle has the 180 amp alternator and is not covered. My question/complaint is that if the Chrysler warranty rep told me that she is seeing this issue more and more than why isn't the 180 amp alternator covered under the warrantyalso. The car was running perfectly fine and instantly started squealing very loudly and we could smell the electrical issue we are unsure of a fire issue but it looked like the alternator could have started something else. . Luckily we were able to pull the vehicle over and when I lifted the hood the alternator was pouring out smoke and had soot around the cooling fins. We returned to the vehicle 3 hours later and we could still smell the burnt wire smell. Our dealer tried to jump start using a power pack and it instantly drained two power packs that can jump semis from a dead battery. Our vehicle had to be towed to the dealer. Now we are waiting to find out what our chargesd will be. As I said earlier, the Chrysler warranty rep said that this is being reported more and more and she advised me to file a complaint hoping that a recall will be started due to the number of complaints they are seeing. Is there anything I can do in the meantime while I spend 500$ on a tow and a alternator? thank you nick gilliland.

Sudden electrical system failure while driving in town over my lunch hour. Warning light illuminated and was able to drive to a safe place to stop before the alternator started smoking. Powdered extinguisher did not stop the smoke so had to call the fire department. Their liquid flame retardant was able to cool the alternator and prevent the fire from spreading. Jeep has a current recall for the 160 amp alternator, but I have the 180 amp alternator. I reported the issue to Jeep and they were able to confirm that they haven't even started an investigation for this issue. This is the exact same failure as is described in the 160 amp alternator recall and the issue was fixed the same way, by replacing the alternator. Please make Jeep expand the recall before someone dies in a fire or accident due to this issue. If I was on the highway as I was over the holiday weekend we would not have been able to stop in a safe place as quickly and definitely would not have had a quick fire response!.

When I was driving on the high way . My Grand Cherokee stalled then stopped. After a short time it started again and I drove it to the mopar service centre of the dealer. The dealer told me that the car was not recalled for detective alternator. So they will replace the alternator and drained battery at my expense and also charge for the labour cost. I find this very strange and unjustified. The car maybe was not recalled but the fault now is exactly what the recall was for . So how come they refuse to replace what was originally recalled. This is against the rules and regulations of NHTSA. Please guide me.

Alternator Chrysler has a recall for alternators from 2011 - 2014 but my VIN is not covered. Same issue as the recall. Sudden power loss, smell of burnt wires. Total electrical loss. Car has 90,000 miles on it. Recall should extend to this issue. $800 fix.

Alternator failed with no warning. It began violently smoking like it was about to catch fire even though it was turning freely. Turned car off and it was still smoking badly. Grabbed fire extinguisher but it never flamed up. In the process, it burned my battery up also. Jeep had a recall on the 160 amp alternator for the same issue but said mine was not covered because it was 180 amp. I have read where several others have had the same issue with the 180 amp alternator. Had the car towed to former dealer I bought it from(he was the new car dealer at the time), he said he had never seen a battery that hot after sitting for awhile and couldn't understand how it didn't burn up. Cost of repair was over $1000 for a new alternator and battery.

The contact owns a 2012 Jeep Grand Cherokee. While the vehicle was stationary, the alternator malfunctioned without warning. The contact stated that smoke emitted from under the hood of the vehicle that originated from the alternator. The vehicle was not diagnosed or repaired. Stanley wood in batesville, arkansas was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 79,738.

The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 30 mph, the battery warning indicator illuminated and smoke and a burning odor appeared under the hood. The instrument panel lighting began to flicker and the vehicle began to lose power and eventually failed. The contact had the vehicle towed to jim smallich Chrysler dealer where it was diagnosed that the battery and alternator failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 14v634000 (electrical system). The approximate failure mileage was 50,000.

The contact owns a 2012 Jeep Grand Cherokee. While the vehicle was parked with the air conditioner and radio still operable, the contact exited the vehicle. Upon returning to the vehicle, he noticed that the air conditioner and radio stopped working, but the windshield wiper blades were moving at slow speed. The contact shifted into drive, but the vehicle was moving slowly and the steering wheel seized. The vehicle was stopped, shifted into park, turned off, and failed to restart. The voltage warning indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a faulty alternator and battery that needed replacement. The parts were replaced, but the mechanic noticed that the computer was damaged and could not be repaired. The vehicle was towed to another independent mechanic who diagnosed that the pcm needed replacement and there was an alternator recall. The vehicle was not repaired. The contact had the vehicle towed to jt Chrysler Dodge ram of lexington (located at 4838 sunset blvd, lexington, SC 29072 (803) 957-2010) for repairs. The manufacturer was notified of the failure and confirmed that the VIN was not included in NHTSA campaign number: 15v674000 (electrical system). The failure mileage was 113,002.