Service Brakes Problems of Mazda CX-5 - part 2

Mazda CX-5 owners have reported 158 problems related to service brakes (under the service brakes category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Mazda CX-5 based on all problems reported for the CX-5.

36 Service Brakes problem of the 2016 Mazda CX-5

Failure Date: 03/28/2024

This vehicle has rear electric parking brakes. Some time it's works sometimes it doesn't release the rear passenger side breaks. The rear passenger side brakes make to much noise and brakes pads destroy rotor earlier then others. Mazda dealers doesn't says to much on that and ask for above $1000 repair to change faulty epb clipper. But my research says many people have same complaints with this model by Mazda built-in around 2016. This is safety issue, if I replace brake pads every 4 or 5 months it cost me money. If I don't I cost me my safety.

See all problems of the 2016 Mazda CX-5 🔎.

37 Service Brakes problem of the 2016 Mazda CX-5

Failure Date: 02/29/2024

My brake light and my emergency brake light stays on and they blink constantly while the engine is turned on. They have been like that for at least a year. Both my brakes and the emergency brake both work but I cant get the lights to go out.

38 Service Brakes problem of the 2024 Mazda CX-5

Failure Date: 01/31/2024

I have a 2024 Mazda Cx-5 but this is in any model and year that has the adaptive radar cruise control. When you set the distance you want to follow the vehicle in front of you, you will go the speed you are going until you come to the space you have set for the vehicle in front of you. Your vehicle will slow to match that vehicles speed. If that vehicle slows down, you will slow down. What it doesn't do it turn on your brake lights so the vehicle behind you knows that your vehicle is slowing down. Sometimes if the vehicle in front of you slows down fast, so does your vehicle. You have no control how fast it does that, it just does it. Now if the vehicle behind you doesn't realize that your vehicle has done this, well it has been very close two times so far. I do not want my new car rearened. I did not know it did this with the brake lights and Mazda doesn't tell you that you have no brake lights when this happens. Why would they have a setup like this. It is like brake checking the vehicle behind you. I do not use my cruise control for that reason. It would be nice to be able to use it on a new car but I do not want to get hurt or get someone else hurt by doing so. I did contact Mazda and they know it does that. This is what they told me "case number 00171326      hello. My name is dominique. I am sorry that you have had some very close calls while slowing down while vehicles were behind you. As for the question you had asked about cruise control activating the brakes when your vehicle starts to slow down, it does not activate the brake lights. It is just like when you are driving without cruise control and you go to take your foot off of the gas pedal instead of using the brake to slow down, it would not activate brake lights either unless you actually mash the brakes, the same with cruise control.  thank you for being a part of the Mazda family.  " isn't that great. I am now a safely hazard or at least my vehicle is, and they are all like that. Who knew. Not me.

See all problems of the 2024 Mazda CX-5 🔎.

39 Service Brakes problem of the 2021 Mazda CX-5

Failure Date: 01/14/2024

At 15k mi the rear left wheel started to squeal. Took car to dealer, they claimed all brake pads on the car worn out and replaced all of them (front+back), paperwork is available. That's an indication of a design defect impacting the brake system, this is not acceptable. Next week I was driving in winter storm and at one point the car started shifting to the left. I managed to regain control, dashcam video is available. I used to have a 2016 Cx-5 and it experienced exactly the same issue. At one point dealer wanted to change brake pads after just 6k mi, I replaced them myself and noticed that the pads were worn unevenly, but it was easier to get rid of the car back then. The number of reports similar to mine is overwhelming, it is sad to see NHTSA not taking any action on this life threatening ticking time bomb.

See all problems of the 2021 Mazda CX-5 🔎.

40 Service Brakes problem of the 2020 Mazda CX-5

Failure Date: 11/09/2023

While driving forward in a straight line during broad daylight at approximately 40mph, the car in front of me slowed and turned right onto a side street. I applied brakes to slow myself (to ~25mph I estimate) until the car in front of me was fully out of my lane. Once the car in front of me was out of my lane, I released the brake in order to accelerate back up to the speed limit, but before I could press the gas pedal the car suddenly slammed on the brakes, beeped warning beeps, and displayed brake on the dash. It did this for less than a second before deactivating. It did not fully stop the car. It just caused a sudden, severe braking event and then the car returned to normal operations. This exact road scenario (car in front turning right onto a side street while traveling at city speeds of ~30-40 mph during daylight) has caused the sudden temporary automatic braking twice, and two other times in this same scenario the brake warning displayed and sounds activated but without automatic braking. These four events occurred within the less than one year that I have owned the car. One of the automatic braking incidents happened in cold temperatures on snowy/icy road conditions. The other occurred in traffic with vehicles following behind my car close enough to risk a rear-end collision. I have reached out to a dealership to request the safety sensors be inspected, but I have seen on internet communities (reddit. Com/r/Mazda and reddit. Com/r/cx5) that many people have encountered this exact behavior (sudden unexpected braking) in the exact same scenarios (car ahead turning right).

See all problems of the 2020 Mazda CX-5 🔎.

41 Service Brakes problem of the 2021 Mazda CX-5

Failure Date: 10/25/2023

I have had this cc-5 for less than 2 years less than 16,000 miles on it and the rotors on the break are completely rusted! I had a corolla for 10 years never had this issue before. Brought it to the dealer quirk Mazda in quincy MA and they refuse to take accountability that this vehicle should not be having these issues and they want to charge me $800 to replace. The service manager here was nasty and rude. I am so beyond disappointed that they refuse to make this right. I saw online so many people with the same issue with this vehicle and seems like the dealers do nothing. I bought this vehicle brand new and should not have these issues. I want someone to look at this and do justice. I will never buy a Mazda again as this seems like a scam. I fear driving now because every time I hit the break the car stalls and I feel like I am going to hit the car in front of me. Mazdas are a scam and cheaply made with horrible customer service.

42 Service Brakes problem of the 2018 Mazda CX-5

Failure Date: 10/20/2023

Two bolts simultaneously dislodged brake caliper which, in turn, disconnected brake fluid hose resulting in loss in brake responsiveness.

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43 Service Brakes problem of the 2017 Mazda CX-5

Failure Date: 10/18/2023

I got my rear brakes replaced. Within a few days I noticed drag on each of the rear brakes would seize up at times causing excessive heat and a burning smell. When I took it into my local Mazda service center, I was told by the service manager and the service tech that this is a known issue with Mazda cx5s, that when the Mazda is not put into “maintenance mode” when replacing the rear brakes, it can cause damage to the parking brake motors and calipers. They said my vehicle was allegedly put into maintenance mode before brake service and that the issue can still happen even when the precautions are taken. Upon doing some brief online research I am finding that I am far from the first person to experience this unsafe defect. My safety and the safety of those on the road with me are at an extreme risk as my brakes could overheat and fail, causing a deadly accident. I believe this needs to be addressed by the manufacturer on all 2016/2017 cx5 models immediately as more and more are needing rear brake replacements, causing more and more risk on the roadways. Please hold Mazda accountable for this defect in their parking brake mechanism and require them to replace calipers and parking brake motors when performing rear brake replacements, and even better would be to recall all cx5 models to ensure a safe parking brake mechanism is on every vehicle Mazda sells. I was a huge fan of Mazda and planned to purchase more of their vehicles in my lifetime until this incident happened. I always service at authorized Mazda service centers to ensure I get expert level service and avoid mistakes or shortcuts being made.

See all problems of the 2017 Mazda CX-5 🔎.

44 Service Brakes problem of the 2021 Mazda CX-5

Failure Date: 10/02/2023

The car has 21000 miles and is driven lightly when applying the brakes the steering wheel started shaking and the car made noises - the brakes could have failed at any time and at any speedl the dealer said the rotors were warped. No warning and no notification from the manufacturer that this could happen at such low miles. I didnt bring the vehicle in because I could not believe the brakes would be at fault with such low miles - it started at 10000 miles. A notification from the manufacturer or dealers would prevent a catastrophic brake failure.

45 Service Brakes problem of the 2016 Mazda CX-5

Failure Date: 09/27/2023

2nd time in 40k miles right rear caliper locked up mechanic suggest getting both left and right replaced figuring if one failed its only a matter of time, calipers should last 10 years and 2nd replacement in 4 years, this is a bad safety issue.

46 Service Brakes problem of the 2023 Mazda CX-5

Failure Date: 09/26/2023

At 2:00 on a clear afternoon I was slowly coasting into a right hand turn into a parking space, and lightly tapping the brake to finalize the stop, when the car accelerated hard forward over a curb and a sidewalk into the brick wall of a building. Airbag was deployed. My injuries were a nasty wrist contusion and bloody gashes where the airbag "door" deployed and I also had complete seatbelt brusing on my throat, chest and across my abdomen. This after traveling a mere 7-8 feet. At the time I was very shaken up and incredulous that such a thing could have happened logically, and conceded that perhaps I had made a mistake somehow. As I settled down later I became dubious, especially when I got behind the wheel of my rental car and 100% when I sat in my actual car at the wrecking yard. I am crystal clear I was depressing just the brake. Even if I had accidentally hit the accelerator instead of the brake (I did not) it would not have accelerated to the degree that it did. I am now scared of my car and am just hoping it is declared totaled by my insurance so I don't have to drive it again - any car but that one.

See all problems of the 2023 Mazda CX-5 🔎.

47 Service Brakes problem of the 2020 Mazda CX-5

Failure Date: 09/02/2023

On septmber 2, 2023 the car had been on a 4 hour road trip. I came into the driveway, left the car running in park with the brakes on (listening to music while I cleaned the car out) it was idylling for about 5 minutes. I went to the drivers side door, which was open and reached in to turn the car off using the start/stop button. Before I could turn the car off, it started backing up and the door ran over me. The car was definitely in park and the brake was on. There was no reason for the parking brake to disengage.

48 Service Brakes problem of the 2020 Mazda CX-5

Failure Date: 07/31/2023

My car only has 32000 miles on it and I was told that I need new brakes and calipers. My car is making grinding and creaking noises when I back up, stop or get into it. Because of these brake issues it feels like the car is taking longer to stop. I have never had a car that needed this extensive of a brake job at 32000 miles. This seems excessive.

49 Service Brakes problem of the 2023 Mazda CX-5

Failure Date: 07/14/2023

Brand new 2023 Mazda Cx-5 with 150 miles on it experienced unintended acceleration while braking. Pulled into a parking spot with my foot on the brakes but the car didn't stop & even accelerated over a sidewalk and into a building. I experienced a bruise from the seatbelt. Airbags did not deploy. Someone could have been killed if they had been on the sidewalk. Car is currently at an auto body shop to fix the cosmetic damages, and once released, will have the car towed to our local Mazda dealership/service center to get the car inspected. In doing research on NHTSA's website, at least 4 vehicles (2-2023 Mazda Cx-5s and 2-2023 Mazda cx-30s) have experienced this issue. Mazda needs to recall these vehicles and investigate.

50 Service Brakes problem of the 2021 Mazda CX-5

Failure Date: 07/07/2023

Car with 15,000 miles needs a front and back brake job. Front rotors are rusty and chipping. Brake pads are chipping and front end has vibrations when brake pedal is applied. Back brakes are not as bad but will need repair soon. 15,000 miles on a set of front brakes pad and rotors is unacceptable, rust and chips should not happen with a new 2 year car. This is a safety concern. Car was in for oil change an tire rotation when problem was found. I believe brakes should last for at least 25,000 or more. This is a possible defect in materials or engineering. This should be looked into and recall acted upon.

51 Service Brakes problem of the 2023 Mazda CX-5

Failure Date: 07/04/2023

When applying the brakes car surges forward. If put in neutral engine races. Very difficult to bring to a stop with reduced braking. Multiple occurrences. Dealer states vehicle is operating within design perimeters.

52 Service Brakes problem of the 2023 Mazda CX-5

Failure Date: 05/28/2023

Brakes are very poor, car lurches forward at stop lights and you have to stomp the brake pedal to prevent running into the car in front of you.

53 Service Brakes problem of the 2018 Mazda CX-5

Failure Date: 05/01/2023

Parking brake system malfunction. Flashing brake light and the parking exclamation point light on. When I try to release the emergency parking brake it continues to light up on the dashboard as well as yellow flashing light on the physical brake similar problem with 2016 model. Seen multiple people with similar problem but no solution restarting the car multiple times makes the light go away eventually.

54 Service Brakes problem of the 2016 Mazda CX-5

Failure Date: 03/31/2023

Brakes make a jerking sound decelerating from 40 miles an hour or from coming off a freeway ramp. After two trips to the dealership, the jerking sound still persists, the dealership had mentioned it was either the ball bearings or the brake pads were worn out, but somehow the noise is still there. The vehicle still makes stop safely, but we feel that if this is not resolved that this may become a greater safety issue down the road.

55 Service Brakes problem of the 2015 Mazda CX-5

Failure Date: 02/09/2023

On Feb. 9, 2023, I started my vehicle and lots of warning indicators lit up the dash of my well-maintained vehicle. Check engine, abs, tpms, sbcs to name some of the warning lights. When I took my car to the dealer, they told me the left front wheel speed sensor had mechanical failure and would need to be replaced. Said the car's antilock brakes wouldn't work without it being replaced. My car also has the automatic brakes to prevent collision and stability control systems which are dependent on wheel speed sensors' function. My vehicle mileage was 59307 when I took it to the dealer. Over $600 repair bill.

See all problems of the 2015 Mazda CX-5 🔎.

56 Service Brakes problem of the 2016 Mazda CX-5

Failure Date: 01/29/2023

Left rear outer brake pad was worn down to the backing plate. After repairs were made, it started smoking while driving. We thought it was going to catch on file. I found a Mazda service bulletin - 04-005/16 - regarding a defective brake control module that controls the electronic parking brake. Why wasn't this a safety recall?.

57 Service Brakes problem of the 2016 Mazda CX-5

Failure Date: 01/18/2023

My epb or electronic parking brake started to malfunction. It will lock up during parking, and driving and stay locked. It will flash malfunction light, and the parking brake light on the dash will come on, and off. Sometimes if I turn off the vehicle for a while, it will again function. I have not been driving this vehicle, because of the issue I am very scarred my brakes will lock up when it is icy or wet, or slick, and I will injure myself or others unintentionally. When I first had this issue, I decided to do research, and it seems to be a very common problem across all 2016 model Mazda Cx-5 with ebp. I suspect the ebp module is defective, and I cannot afford to pay the dealer 1500 to replace this part to correct the safety hazard Mazda originally created. This should never happen to me or the countless others whom own the 2016 model with ebp. A quick google search will result in countless claims of this same issue with the 2016 model.

58 Service Brakes problem of the 2021 Mazda CX-5

Failure Date: 01/18/2023

I experienced a sudden unintended acceleration incident. I pulled into my driveway and stopped the vehicle with my foot firmly on the brake since my driveway is sloped. I pushed the garage door opener remote when suddenly the vehicle accelerated and shot forward hitting the garage door. There was no brake action and all backup systems failed. There was no automatic emergency braking or forward collision warning. There were no warning lights displayed. No airbags were deployed. If the garage door had been open, the vehicle would have hit a concrete wall in the garage. The vehicle was taken to the Mazda dealership and a full circle inspection and diagnostic check. Mazda found no codes and everything was working as designed in vehicle.

59 Service Brakes problem of the 2018 Mazda CX-5

Failure Date: 01/01/2023

Sometimes, the breaks will not go all the way down to the floor and act like theyre not working. It's very odd and only does it once in a while. I have constant issues with the technology in the car. It changes my music, the buttons get stuck and my it acts up. My aunt has the same model and is running into the same issues. I never received a letter in the mail about the last recall and have had issues where it doesnt seem like my engine is getting the power it once did. This was early on after I got the car. My gas mileage has significally decreased even after oil changes.

60 Service Brakes problem of the 2023 Mazda CX-5

Failure Date: 01/01/2023

Autobraking activates randomly. Mazda scans codes and returns the vehicle. They have refused to service or disable the system. Nhtsa laws are dangerous and this tech is not ready for road use. Avoid Mazda at all costs!.

61 Service Brakes problem of the 2018 Mazda CX-5

Failure Date: 10/26/2022

Calipers sticking causing brakes to wear down every 3 months.

62 Service Brakes problem of the 2021 Mazda CX-5

Failure Date: 09/28/2022

Upon exiting my local car wash, I drove my car around to the area used for vacuuming. I pulled into the parking space and when I applied the brake pedal to stop, the car suddenly accelerated and crashed into the wall of the building. I have the car wash security camera footage of this incident. It shows my brake light is on at the car's point of acceleration and my brake light is on at point of impact with the wall. If you need to review it, I can email it to you.

63 Service Brakes problem of the 2022 Mazda CX-5

Failure Date: 09/25/2022

When coming to a stop, car accelerated and went over curb. From a search of the internet I found examples with this and other cars where people with larger shoes had the same problem of pressing the brake and unintentionally pressing the accelerator pedal at the same time. I read of one manufacturer that programed the car to brake if both pedals are pressed at the same time and ignore the accelerator. The same thing happened in my 2015 Mazda cx5. In that case I had it checked at the dealer. The technician found nothing wrong but was able to reproduce the problem when his boot pressed both the brake pedal and accelerator because both pedals were so close together. Since this would probably be an inexpensive software change, it would be prudent for a safety recall by manufacturers that have pedals that are close to one another.

See all problems of the 2022 Mazda CX-5 🔎.

64 Service Brakes problem of the 2018 Mazda CX-5

Failure Date: 08/10/2022

I had my brakes replaced and when they reactivated the parking brake, it's only working on one side of the car. The mechanic informed me that the car has a faulty actuator and this is a very common problem with my car.

65 Service Brakes problem of the 2016 Mazda CX-5

Failure Date: 08/01/2022

Last month, my vehicle suddenly applied the electronic parking brake (epb) while I was driving. The epb & related warning lights illuminated & would not release until the vehicle was turned off. After turning off the vehicle, the epb motor could be heard applying the brake to the rear wheels. When the car was restarted, the epb would remain off for a period of time but would then suddenly reapply. I took my vehicle to a Mazda dealer & they determined the calipers & epb motor had failed due to my vehicle not being placed in service mode by the brake servicer. This explanation makes no sense because the brakes were replaced over a year ago (& not since) with thousands of miles being driven since then without this issue arising. I also conducted my own research & found that Mazda has issued at least 3 separate technical service bulletins (TSB) on this issue. The first two recommended replacement of the epb switch & the third determined that defective calipers were the cause and should be replaced. I asked the dealer to save my calipers & confirmed that they are part of the defective batch noted in this TSB. I have contacted Mazda (including their legal counsel) & they are unwilling to provide any explanation or engage in any sort of investigation. As former legal counsel for an automotive company, I believe this presents a serious safety issue for consumers based upon the fact that a parking brake could randomly engage while driving & cause sudden loss of speed/control. Thankfully, this did not result in harm to my family, myself or others. I am certain that this issue is affecting others based on chatboard discussions I have found online related to this topic (which helped me find the TSB). I am concerned that Mazda may have attempted to undertake a silent recall via this TSB where in warranty customers are covered & out of warranty customers are given the 'service mode' explanation to justify their responsibility. This should have been handled as a recall by Mazda.

66 Service Brakes problem of the 2022 Mazda CX-5

Failure Date: 07/22/2022

On July 22, my sister and I were traveling on I-95 going south. We stopped at the maryland house near aberdeen, MD. I was looking for a parking place and was driving very slowly. I slowed further to turn into a place on the right, near the south end of the parking lot and was attempting to put the car in park when the car accelerated abruptly, lurched forward, crossed over the concrete curb at the end of the parking space, and was heading right for I-95 which was straight ahead. I had never taken my foot off the brake. I tried to brake harder but that did not stop the car. I therefore turned right onto a service road to avoid crashing onto I-95. I then noticed a car coming toward me and swerved to the right back toward the parking lot, crossing over the curb at that parking spot, and slamming into a parked car and side swiping a truck. I only took my foot off the brake when the car stopped. The airbags did not deploy. After the car stopped, I was unable to turn the engine off. When I returned home, I looked on line to see if anyone else had reported a similar experience. . Read more...

67 Service Brakes problem of the 2017 Mazda CX-5

Failure Date: 06/25/2022

My Mazda has a feature called sbs (Smart brake support). It is touted as a safety feature, as it will brake the car when it approaches an object without driver braking. It can be disabled by the driver via the navigation panel; however, it automatically engages again upon engine start up. On a few occasions, when approaching a vehicle, I have braked and release, upon seeing the vehicle ahead begin to move. On such occasions, my Mazda's sbs activated, screeching my car to a near stop, scaring me and the vehicle behind me nearly rear-ended me. This action scared me, which affects my ability to control the situation and conduct appropriate action. I have contacted Mazda to ask for a permanent deactivation of this dangerous feature. They have been unable/unwilling to assist. They have concern that if a different driver should drive my vehicle, it would be problematic. I explained that this is my vehicle and I fear their sbs feature will cause me to be rear-ended and seriously injured. I have requested that the Mazda customer service rep submit a safety complaint on this issue. An internet search finds that there are other customers with the same safety concern on Mazda's sbs feature. It is time that this be addressed.

68 Service Brakes problem of the 2021 Mazda CX-5

Failure Date: 04/16/2022

On April 16, 2022, around 6:45pm, I drove my new Mazda cx5 (@ 3500 miles) into our church parking lot and turned right down the first row of cars. It was light out and the weather was pleasant. I turned right into a parking space with my foot on the brake. The car was facing and perpendicular to a sidewalk that was about 10 feet away. It was separated by a grassy median. When I depressed the brake further to shift from drive into park, the car surged forward and accelerated. There was a pedestrian on the sidewalk in front of the car. I turned the wheel to the right at a 90 degree angle to avoid hitting her. I kept pressing the brake but the car kept accelerating until it crashed into a large tree. The airbag deployed. Both the pedestrian and I were transported to the hospital. The pedestrian had bruises on her leg and hip, but fortunately was not more seriously injured and was released from the hospital. I was admitted to the hospital for contusions to the heart. The car hood was crushed and the car was totaled. The incident was terrifying. The police estimated the car went from nearly a standstill to about 40mph in about 15-20 feet. There were no warning lamps or messages prior to the accident. I checked the NHTSA website after the accident and downloaded 16 similar complaints where low mileage Mazda cx5s accelerated out of control when drivers were attempting to park or stop.

69 Service Brakes problem of the 2022 Mazda CX-5

Failure Date: 04/10/2022

The contact owns a 2022 Mazda Cx-5. The contact stated that while driving approximately 25 mph when another vehicle suddenly stopped causing the contact to need to suddenly stop as well, however, the brakes failed. The contact stated that the brakes had floored then the emergency braking system began chiming. The vehicle failed to stop causing the contact the crash into the vehicle in front of them. The air bags did not deploy. There was no police report. The contact had not received any injuries and medical attention was not needed. The vehicle had not been towed. The contact had contacted the dealer however the vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 1,546.

70 Service Brakes problem of the 2018 Mazda CX-5

Failure Date: 04/02/2022

Certified Mazda cx5 sold with faulty wheel bearing and had to be back in service less than 24 hours from purchase. They failed to replace the piece of engine after 35. 000 maintenance and another dealer found 5 areas that needed work 3 weeks later. Brake warning system went off took5 days to determine it was a dead switch and replaced exactly one month later brake system warning goes off after car was in park and off for 25 minutes at the airport. I was told that I was fine to drive it despite the manual clearly saying do not drive if brake warning lights go on. And it was supposed to have been repaired. The dealership expected me to believe that a rubber mat set off the high tech brake system this is ridiculous they bought back car did not return the 5000 down payment or 14000 trade in and refused to honor the store warranty of buy back for life kbb 125 of trade in value. They refused to do anything to cancel warranty but then carol canceled all 3 and had no authority or permission by me to illegally cancel my warranty and refuse to provide the documentation that the warranty company insist the dealer has to provide. There is no record of my ownership of this vehicle when VIN is run ir the excessive amount of damage to the car by koons Mazda silver spring.



CX-5 Service Bulletins